I feel like I had an uneven experience visiting this spa, so it is difficult to assign it one…read morerating.
The location is super convenient for me (5 stars). It is right off the highway and has plentiful free parking in the lot right in front. You could probably walk here from nearby hotels if you wanted to.
Every area that I glimpsed was immaculately clean. And, thankfully, no strong scents (like essential oils) that are sometimes found in spas since for me they trigger migraines. They had nice, relaxing music playing at exactly the right volume (you could ignore it or you could listen and breathe into it). The entire ambiance was relaxing which I needed (also 5 stars)!
I was greeted immediately by the front desk staff. Everyone was very friendly during the visit. However, they had no record of the appointment that I made one week prior (for 1 hour deep tissue, +hot stones with a female masseuse). She offered me a male masseuse, which I refused, but they were still able to accommodate my appointment and brought be back to a treatment room immediately.
Once I undressed, a female who spoke English entered, introduced herself and she began the massage without providing a bolster for my ankles. She said she couldn't use hot stones because "they would fall off." They do not ask you beforehand if you have any prior injuries or pre-existing medical conditions or if there is something specifically you want them to work on. Then after a couple of minutes, two more women entered. One woman said, in rather broken English, that the woman who had started massaging me was new and hadn't been hired yet because they didn't know if her massages were good or not. This was a bit concerning and did not contribute to my desired state of relaxation. She left a second woman with me to begin the massage again. This masseuse did not speak much English (except things like "deeper" or "lighter" for pressure and "it's okay?"). This made it difficult to communicate exactly what I wanted and needed her to work on or where I was hurting exactly and what to avoid.
The massage itself was okay but not excellent (3 stars). She definitely WAS able to provide consistent, deep tissue pressure. Even if you are a man or need really deep pressure, I think you would have been happy with the pressure. She also lessened the pressure when I asked. I started laying on my stomach and she did my neck, back, arms, glutes and legs. I did get a few passes with the hot stones, although I was expecting something different like I have received elsewhere. When I flipped over on my back, she did my face, head and more of my arms, legs and feet. I was more relaxed when I left than when I arrived, but I did not feel that she was as specific with anatomy like most massages I have received in the past and she didn't work out all of the knots in my back around my shoulder blades. I have been in a great deal of pain in my neck plus a headache the day following the massage.
They do accept credit cards (for a small additional charge) as stated in other reviews. Their pricing is reasonable for an hour. I was told that you can make your reservation online, which I would definitely do next time if I return since they had no record of the appointment I made by phone.
