1. KBR Kitchen and Bath

    1. KBR Kitchen and Bath

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    Fairfax, VA

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    KBR Kitchen and Bath

    3.8 (55 reviews)
    Closed 9:00 am - 6:00 pm

    Services - KBR Kitchen and Bath

    Countertop installation

    KBR Kitchen and Bath Photos

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    Here's what you get with KBR.

    We are now 10 months after the projected completion date and KBR has, 1) flooded my basement, 2) left my front door open to the elements and passersby many times, 3) left my yard gate open so my dog ran away, 4) left food waste all over my porch, 5) left razor blades and tire-ripping screws all over my driveway and garage floor, 5) left tools all over my house, 6) ordered the wrong cabinets THREE times, 7) installed under-counter lights incorrectly twice, 8) borrowed our tools without asking, and 9) continually gaslighted me about my concerns. If all this were not enough, the so-called project manager called me in an altered state at 10 pm on a Sunday. This company does not manage its projects, does not take any kind of care of your home, does not return emails or phone calls, and takes no pride in its finished product. All in all, I would say, DO NOT HIRE THEM. Is there a way to give ZERO stars?

    a clean bathroom
    Andrew B.

    We could not be more pleased with this company. They gave us excellent service from beginning to end on our bathroom remodeling project. They also designed the plans and helped us choose the right materials for the end result we were looking for. Once the job had been started the crew worked incredibly fast to get the job done as efficiently and professionally as possible. The quality of their work was top notch down to the smallest detail. We highly recommend this company to anyone, including all our friends and family. If you choose to hire them, you will not be disappointed. Thank you KBR and our sales consultant Chagla!

    Construction debris left in breezeway overnight
    Brian N.

    Had these guys do a small kitchen renovation. New cabinets, countertops, and create a new pantry. Overall, their communication and workmanship were very poor. The project was filled with delays. On one occasion it was delayed because the designer ordered the wrong size pantry door per the Project Manager (PM). I had to have a meeting with the PM and then the Co-Owner because the construction team thought it was appropriate to "dispose" of construction debris by leaving it in my condo breezeway overnight. This isn't proper disposal, it's called illegal dumping. Kitchen cabinets installed with damage to the shelves, damaged double pantry door installed that didn't close or open properly, had a leak under the sink less than a week after they installed a new garbage disposal. And about that garbage disposal, they broke the outer sound-proof cover and thought it was acceptable to "fix" it by wrapping black electrical tape around it. The craziest thing happened when I met with the co-owner, Ihsan, to address my concerns and do a project walkthrough. He insisted I bought the Forevermark Cabinets and had paperwork indicating as such. Forevermark is their entry-level cabinetry that Ishan said was an okay product but their assembly is not good. First, we upgraded to the Kraftmaid cabinetry that has a lifetime warranty. Secondly, I was shocked he didn't even know what we purchased from him and third, it was pretty unbelievable that he gave such a poor review of the Forevermark Cabinets.....a product that he sells! By no means are these all the issues I encountered with these guys, but it gives a good indication of what they're about. Overall, they get two stars. Despite a questionable and convoluted installation process, the final product does look good and the co-owner did credit us some money, but it was an absolute headache getting them to do their job. My advice to management: 1. Retrain or terminate the people that worked on this project. They didn't seem to know what they were doing. 2. Don't rely on the customer to ensure quality assurance. Have the Project Manager on-site and evaluate the overall workmanship of the team before passing along to the customer. 3. Do a better job of communicating to the customer. I asked numerous times that you give me 1 business day notice, so we can kennel our dogs. For some reason, this request was infrequently met. 4. It's not always about money. Taking money off the final bill doesn't equate to being happy with a mediocre job. I would have preferred to give you the full amount after the job is professionally complete.

    Matt H.

    We used KBR for a fairly large kitchen remodeling job, including knocking down three walls, new cabinets, new flooring, and new quartz countertops. We chose KBR because they offered the design services of the top-end contractors but gave us a quote that was within our budget and lower than other outfits. We worked with Belle and she gave us much-needed help in picking out materials and colors. She and the rest of the KBR team were flexible and always reachable by phone or email. The crew assigned to our kitchen was professional, courteous, and worked quickly -- the project was completed on time and on budget. After hearing lots of nightmare stories from friends and family on their kitchen projects, it was refreshing to have a drama-free experience that resulted in a beautiful kitchen!

    a large kitchen island

    We couldn't speak more highly of the talented and professional team at KBR. We are so in love with our new kitchen! It's stunning. They put in all new cabinets, installed all the backsplash tile, remodeled the columns, put in a larger and more modern island, and gorgeous hardware. They installed stunning quartzite countertops working with their partners and the experience was seamless. From the start, our designer Marve helped us select colors and cabinets and lay out the design; she is an amazing person to work with. The project costs and timeframe were very reasonable and our wonderful project manager, Mustafa, was responsive and kind and courteous at every step of the way to ensure we were involved in every decision and happy! Thanks so much, KBR!!

    We use to have a banister and table on this side of the kitchen, but we had KBR construct a half wall and install cabinets instead.
    Dan W.

    We had KBR do our kitchen remodel, which included installing new cabinets, countertops, minor plumbing and electrical work, floor patching, and construction of a half-wall. They did an excellent job, and for thousands of dollars less than many of their competitors in the Washington, DC area! Silviya is a great kitchen designer and helped us pick out options that kept everything within our budget. Once we signed a contract with them, it took about 4 weeks for them to get the cabinets in and start construction on our kitchen. We were told it was going to take 3-4 weeks to complete the work, but they managed to do it in only 2! The work they did looks great (especially the backsplash) and I'm sure it'll last for years to come. My only minor complaint is that we had to keep an eye on the work the workers were doing... some incorrect assumptions were made and details missed. However, I just brought up any issues with the manager and the work was corrected (usually that next day) without any issues. Overall, for the price, you really can't go wrong with KBR!

    KBR did a wonderful job remodeling my Master bath. I am very pleased with the designed and workmanship. Omer is the Project Manager oversee the project from the beginning until the end of project. I can communicate with Omer with any concern or problem, he will work to solve the issues or concerns until we satisfied. The construction crews also covered the floor and put up the barrier in the house to minimize the dust from spreading to other area within tgevhowhich is great and very important. I do recommended KBR for the bathroom project, it has been 6 months since the project completed and I still love my new Master bath! See pictures.

    Interior of cabinets that were installed.

    First, let me say that the workmanship and professionalism displayed by KBR's technicians was excellent. We are mostly satisfied with the product, save for a few damaged cabinets described below. The issue I have with KBR resides with the "designer", who is more like the salesperson, the lack of communication between him, his manager, the technicians, and the subcontractors, and the resistance in getting any changes in writing. The first problem started when the cabinets were installed - they were five inches too short in relation to the soffit. While I understand that the edge of the soffit and the cabinets traditionally do not line up, five inches is too noticeable. When I reviewed the blueprints that were drawn up by the designer and given to the technicians, I noted that someone crossed out the initial 136 9/16" measurement of the soffit and replaced it with 133". This was not reflected in the same blueprints that were attached to the contract that we signed. When I asked the designer about this (over the phone while I was at work), he said that these changes normally happen as they would could not anticipate variations to the kitchen structure after demolition. This is a ridiculous statement - the soffit is fixed, was not part of the demo, and therefore should have been measured correctly in the first place. Worse, he proposed that we install a gap filler between the cabinets to extend the length, and that he needed me to approve over the phone. Not a written change order form with exact design specifications of the gap filler, just a "we just need your approval to install a gap filler". I declined and requested that we discuss in person the design specifications of the gap filler. The next day, all the designer would show us were pictures of other gap fillers that they did in other projects. I said we wanted the gap filler to be flush with the cabinets; he repeatedly said, "it will look perfect". It seemed like the designer would not do a change order form, so we requested to have the technicians show us the gap filler before installing it. The next day, the technicians showed up with the gap filler and how it would look installed. Unsurprisingly, it would not be flush with the cabinets. The technicians said that their instructions from the designer was "to make it as flush as possible." I'm not a kitchen designer or in construction, but I am certain these are not terms usually used in the art. Further, "it will look perfect" is not the same as "make it as flush as possible." We canceled this option and, in the end, decided to go with shaving a few inches off the soffit. The designer agreed to compensate us $200 for this as we would be losing some countertop space. However, that weekend, when I talked to the manager about getting the $200 credit reflected in a change order form, he said had no idea what I was talking about. Example of lack of communication. In the end, I had to repeatedly email the designer to get him to confirm the $200 credit. I do not know why I was facing this much resistance from KBR in getting anything (change orders or credits) in writing. The second problem started when the subcontractor came to install the sink. They looked at it and said they couldn't install it because KBR did not cut open the top of the cabinet to put the sink in. No one could figure out whose responsibility it was to cut the cabinet. In the end, the designer had to tell the subcontractor over the phone where to cut the cabinet to put in the sink. Again, lack of communication. The third problem started when KBR called to schedule the final walk through. I was beside myself - how could they think the work was done when there were no handles on the cabinets! The technician who was there finishing up his work on another matter told me that he was never instructed or informed about any cabinet handles. So, again lack of communication. The fourth problem started at the final walk through. We noted several holes in the interior of the cabinets. It appeared that they were holes where the screws connecting adjacent cabinets were incorrectly drilled. Since the holes were not covered or plugged up, they were flaking wood chips onto the stored dinner ware. Additionally, the face of the one of the cabinets was damaged - either during shipping or installation. KBR tried to touch up the scratches but made it worse as the touch paint did not even remotely match the cabinets. At the walk through, the designer said that they would order a replacement face and "stickers" to cover the screw holes, but that the contract was "substantially performed" and should be closed out. I agreed, but at this point, I did not believe that they would ever follow up on these final matters. The walk through was in mid-June. On August 15, I send an email asking what the status was for the replacement face and the "stickers." It is now September, and I have never received a response, and I don't think I ever will.

    Small space with ample cabinets for my pots, pans, and wine bottles!
    Jessica D.

    These folks are top-notch. I had my small townhouse kitchen remodeled in the summer of 2013. I was looking to add more cabinets and storage space without taking away too much room to move around. The designers I met with worked with me to create the perfect set up. I even called back with updates a couple times and was always shown patience and respect. When the time came to complete the redesign, I was informed that the process could take 2-3 weeks and due to ordering and awaiting various components of the kitchen, there might be days that no one was working, as they might be waiting for flooring components to harden or glues to dry. Since it was summer, I was able to send my children off to visit their grandparents so managing dinners with no kitchen was easier on us all. Also, there is a significant amount of dust from projects like these, so was happy to get them in a cleaner environment. The company did set up plastic enclosures to keep the majority of the dust in the kitchen itself, so I'm not saying they didn't do their best on that front. To my surprise, my kitchen was not completed in 3 weeks, it was 1/2 a week early! I was thrilled to start using my dream kitchen. Sadly, just recently, my hand-held faucet started to leak. I was pretty sure there was no way the KBR would give me a new one since remodel was well over a year ago. However, I did reach out to see if I could get the manufacturer's name to see if there were replacement parts or a warranty that would cover the seal. To my surprise, KBR sent a technician out to the house, who--free of charge--replaced my faucet. He also noticed some water damage to the cabinet and is having that replaced as well--again, free of charge. If the pricing and design doesn't sell you on KBR, let the customer service. I could NOT be happier with them and my new kitchen!

    I got the kitchen of my dreams because of KBR. When we moved into our little Cape Cod, the kitchen was woefully outdated. We wanted to do a kitchen remodel immediately. We were surprised to learn that finding someone to remodel a kitchen is easier said than done. We went to some other big name remodeling stores and we were treated very poorly. One place told us it would take 6 months to do our tiny kitchen. One place told us she didn't take assignments less than $50K and our remodel wasn't worth her time. One place flat out refused us since our kitchen is so small. I was feeling very defeated when I walked into KBR and met Belle. I told her what I wanted and she said "no problem." I was in disbelief, but then the project manager and Belle came to our house and measured and they said "yes" and "no problem." The remodel would take 3 weeks! That's better than 6 months. Belle helped me pick out the cabinets, tile, counters. It was all so easy. Belle and Hussein have a "can-do" attitude. They're friendly, professional, and talented. The remodel was a reasonable price. The people who actually did the remodeling were great. They worked hard and long hours. There are some time gaps in a kitchen remodel (a day to tear out; a day to mud; a day for cabinets; a day for counters) and there isn't work going on every single day because things need to be ordered etc., but I always felt my remodel was a priority. They did a beautiful job. It's been a year and I can confidently say that they did a really good job. I wanted excellent quality for a reasonable price and I got it at KBR. Ask for Belle!

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    9 years ago

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    Page 2 of 2

    Ask the Community - KBR Kitchen and Bath

    Review Highlights - KBR Kitchen and Bath

    We worked with Belle and she gave us much-needed help in picking out materials and colors.

    Mentioned in 6 reviews

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    KBR Kitchen and Bath - contractors - Updated September 2026

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