I can't say enough about these guys! They have been nothing but professional, timely and informative. When your heat goes out in the middle of winter you tend to be a little anxious about it, especially with an infant. They were out here quickly, explained what needed to be done and completed the task quickly and on schedule. Above all else, they were professional and handled every aspect during this process with detail orientation and precision. read more

THEY SUCK D...K! (A blast from the past) Had them come out install a brand new air handler and condenser about 4 yrs 9 mos ago. I can remember just like yesterday. 4 to 5 yrs is no time for a brand new hvac system to be going out. Well, I knew it would happen, you just gotta prove to your husband "they" are not good people. We had 1 yr repair and maintenance and 6 yrs parts replacement due to warranty( I believe the color of your skin gets you more bc some offer 4 to 5 yrs repair and maintenance and some of these guys are dumb asf!). So, here we go. My house is small 3 bedroom rooms, 2 baths, and I can hear everything that goes on outside. Anyone can take a system out, but putting one in, it took these guys a village. There was an older guy with a big beard, he talked to himself while he worked. He hang the unit and according to the bigger sized guy with black hair he say "he's messing this job up! What is he doing?" Is what I heard him say at the time we had a carport, so I kind of walked up behind him. He apologizes and say I'm sorry our guy that does the crawl space systems are on vacation (yeah right). Also I forgot to mention this is a crawl space unit so you have to be well trained to do one. Our crawl space is very clean and has lights under there as well. Back to the story....the bigger/black hair guy is the one who made me afraid that NONE of them knew what they were doing. So, the older gentleman gets mad and they kind of get into a fuss on the front sideways and he leaves the fat black haired gentleman at my house to finish. ( understand this bigger guy is the antagonist, yet the troublemaker) This guy hurries and does something and then he comes in the house to see if the system is heating. I felt the unit blowing and I told him it felt like it's luke warm air with a stripe of cold blowing. He stands in the house and says it'll be like that at first. I said that I never felt one that cool, I think you may have the system wired wrong. He says no it'll warm up. So from night to the next morning we were about to freeze because this was October (2021). We like to had froze our butts off. So we go online and see that they had an emergency night time hotline. What did I do this for. The secretary basically was very angry told me I'm not no princess that someone has to jump and do stuff for. This was on Saturday! She said just wrap up in some extra blankets because no one's coming out there this early. We argued! I have that transcript of our argument saved somewhere. I'll add the photos/screenshots later. So, that morning they send fat/black hair back out. I told him "I told you bf you left that thing was cold, then I had to get in an argument with you guys smart ass secretary" Long story short, you can try these guys. We did get almost 5 yrs out of this unit, but beware. In the end they sent a guy that looks just like Billy Ray Cyrus to fix the whole unit. The wires were crossed and they had put something wrong together under there that he also fix because my husband was under the house with him and the fat black headed guy. Before they left, Billly Ray was talking and laughing with me in my husband under the carport. Here comes fat black headed guy " "Hey can you call Becky tell her we're okay, tell her we're safe? She was worried about us coming back out here." I looked at him and kept my peace. My husband froze and was staring at me and Mr. Billy Ray was looking like "dude we are at the car". His fat ass just looked pathetic to me when he said this. I spent $6,000 and something for a whole unit and got treated like trash. You see the ratings here yourself in Google. These gotta be from those women in the office. All I know is that doing business with these guys didn't feel good. I also called the office during their lil argument earlier in the story and told them that I didn't feel they knew what they were doing. Just know bad things happen when you look down on good people trying to make ends meet and a way for their family. Hope karma hasn't been to bad on you guys but you deserve every bad thing you got after you put in our system in 2021. Watch who you do it to is all I'm saying. read more

I want to thank you for servicing my HVAC system. Michael provided exceptional service--he was not only patient and professional but also demonstrated impressive expertise. His work was precise and greatly appreciated. read more

I called KBS and got an appointment to assess my AC unit the same day. It only took 2 hrs for them to be able to get a technician to my house. The technician, Michael, assessed and fixed the issue with ease. He was very knowledgeable and did a great job representing the company. KBS also had fair pricing and worked with me in getting the right service done for my specific situation. I recommend! read more

Absolutely horrible contractor. Three years on and we still het to think about this disaster know a month! Do yourself a favor and call Comfort Solutions, way better even if a little more expensive. read more

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Excellent same-day service! The tech (Remington) was very knowledgeable and provided great, friendly customer service! Would recommend!

No don't do it. I'm an investor and real estate professional with 10 years of experience flipping homes. I have worked with many HVAC companies and the incompetence and unprofessionalism at this company is unbelievable. I am surprised they are still in business. First of all the receptionist needs to go through customer service training because she is probably the rudest person I have ever encountered. Makes you want to call another company type of attitude as soon as she answers. Next, the technicians are not properly trained either. They installed a $5000 out door AC unit and didn't bother to top up the Freon so of course less than a month after installation the AC unit froze up and I was out of a working AC system in the middle of June in a heat wave for OVER A WEEK. Couldn't call another company because that would void my "warranty" and this company was very nonchalant about coming out because I am a "warranty customer" so the people who have already invested in your business are on a lower priority than new business because you can't charge us anything because of you failed to do your job correctly the first time? How does that make sense? They came out to my property on 3 different occasions and it took a supervisor to be here to actually kinda solve my problem. I say kinda cause this house is still hot and the AC unit is struggling to keep the house cool. The warranty they will try to sell you on is an absolute joke. If you value your time and money please just look elsewhere. read more

Horrible service. Look elsewhere. I'm a long time KBS customer, and until recently had been satisfied with their performance. Something's changed. They're an absolute disaster and have shockingly bad customer service. I'm electing to take my business elsewhere. Do yourself a favor and run, don't walk, to find another vendor. read more

Bad business. Don't stand behind their work when they make a mistake. In 2017, KBS installed a new furnace at the property I recently purchased. The exhaust venting had corroded so badly from a botched install that the electrical unit inside the furnace shorted out and needed replacement. The previous owner shared the information for KBS. The vent was getting too hot and generating condensation, sending dripping carbon monoxide water down the pipe and into the furnace. If they'd have installed it correctly for the new 80% furnace they put in, it would have been a 4-inch double-wall B vent all the way to the roof with a modern chimney cap. Instead, they used a 6-inch single-wall connected to a 6.5-inch concrete flu and huge iron chimney cap from the 1940s (probably intended for a boiler). A professional knows that would cause condensation. It was not only not safe, but eventually, lead to a relatively new furnace being in terrible condition. The previous owner said they never explained this to him and he trusted they were doing it correctly. I called KBS and explained. Even though the issue derived entirely from improper installation, they refused to even diagnose the problem they caused without a $99 fee. I said I would pay for the repairs as I understand things happen. I found it completely absurd that they wouldn't honor their work and at least check out the problem they caused. They understand what they messed up and wouldn't even credit the diagnosis fee of $99 towards the work. A new furnace should not be in this condition just 4 years later. The repair through an alternative vendor was $500, with the diagnosis fee going towards the work, and took less than 2 hours. Save yourself a headache and a bill a few years later. Go with a company that stands behind their work. read more

We have relied on KBS Heating & Cooling A number of times. Recommended by our Landlord, they are always knowledgeable, professional and wore masks as we requested during COVID. We have always had reliable technicians who assessed the issue and offered a solution. We recently had Joe then Jonathan and were very pleased with Their professional skills and knowledge .They take the time to explain the issues to us and answer our questions. This evening Jonathan stayed a while with us to be sure the issue has been properly addressed which we so appreciate. We would Highly recommend the KBS team for your HVAC issues. read more

Kbs has taken care of our Hvac systems for over 20 years. They do excellent work, they know what they are doing, they are honest and fair. They have a lifetime customer from my family. Recommend them without qualification. read more

This company has messed up multiple jobs for me and my family. Poor installation and bad service.

KBS installed my 1st floor unit at rate that was far better than their competition. Came on time and did an excellent job!

I owe KBS a great deal of gratitude. I just bought and moved into my condo when I was disheartened by the AC being out. I called several hvac techs, all of whom told me the compressor was out on my heat pump and I'd have to replace the system, including craning it to the roof. KBS was recommended to me by my HOA. They came out and said just the fan motor needs to be replaced. I was skeptical, but the next day they fixed it and cold air is blowing!! I can't thank them enough! I highly recommend KBS!! They are honest and knowledgeable and saved me thousands at at time when I really needed it! read more

I have used KBS Heating and Air for of my home and my business! I recommend them to everyone I know! The team has the best customer service around and they truly value you as a customer! The most honest & helpful staff I have ever met! They go out of their way to meet and exceed your expectations! read more