I had an amazing experience with Moncrief Heating & AC. We purchased a new AC unit from Moncrief late April. It runs great and we've had zero issues. Our sales rep, Mike Jnofinn was incredibly professional and responsive. Our installers were timely, informative and did excellent work. I highly recommend Moncrief Heating & AC, and especially Mike Jnofinn. read more

Old company =Extraordinary Charges & Rigidity. A transactional relationship I own 2 businesses in ATL and chose Moncrief based on what I perceived their reputation to be in ATL for a simple AC drain line & pan clear and clean at one of my locations (2 yr old unit) and to get a maintenance agreement going for each location. Appt was easy to schedule and I was informed a $199 fee would be due for the trip. Having lived on this earth 50 years, my experience has been trip fees are applied to work performed- NOT SO WITH MONCRIEF. First tech arrived with the wrong size ladder and couldn't service our location and immediately left- no problem, mistakes happen. The lack of same day follow-up from scheduling was a surprise. A text appeared next day that someone was on their way. Tech quoted $363 to clear the line and clean pan and informed the $199 fee was on top of that. I asked abt the maintenance agreement and he informed he would quote but they were absolutely inflexible to view these agreements or transactions together. Why would I reward the business charging me $563 for a drain line clear and pan clean with 2 annual contracts? Spoke to someone else but needed to transfer me to another "department". I led service and sales in a Fortune 500 and was never this inflexible with valued clients. I asked that my recorded call be shared across the org with feedback on their practices, I didn't need to route their org. read more

I live in a well loved mid-century modern home with inconsistent heating and cooling due to the high ceilings and exposed ceiling beams and structure. I had Travis Littles at Moncrief evaluate my property and offer several solutions. He considered both my household comfort and financial spending goals to offer me a wonderful solution that has effectively reduced total demand on my system while keeping the place comfortable for my family. He completed the assessment on Saturday and I had a new mini-split unit in place on Tuesday. The work was professional and efficient. I could stop there, but a few days after the work was complete, my water heater unexpectedly failed. I told you it was a well loved home. My usual plumbing service failed to show up to inspect the leak, so I called Travis. He put in a work order for me within hours and two days later I had a new water heater in place and could resume nice hot showers again. My installation tech was fantastic and explained everything to me. I cannot say enough good things about my experience with Moncrief and Travis. If you need someone that listens and offers solutions, give Travis and Moncrief a call. read more

I have an AC system purchased from Moncrief and in the last few years developed very specific humidity issue in one part of my house. Today I met with James Heishman, Moncrief comfort consultant (salesman) in my house. James conducted a VERY thorough review of the issues. He asked many questions, came up with a variety of insights that I hadn't considered and finally offered me a strategy to remediate the problem. Moncrief offers a full-house dehumiding attachment to my current AC system that would resolve a humidity issue that affected the entire house. We figured out that I only have a problem in one room and that what Moncrief could offer was overkill in this particular situation and might not even solve my problem. Wow! What impressed me about James is that he didn't try to bulldoze me with a solution I didn't need. I often experience that with many other vendors. It was a refreshing change from what I usually get from vendor sales people. My experience with James convinced me that I made a good decision with my original purchase from Moncrief. I am confident that Moncrief will help me with any future problems and if a future issue emerges and Moncrief proposes a solution, I will have confidence in their recommendation. If I have a future problem and need to call Moncrief. I will demand that James is the one that comes out, read more

Ignacio, Arnold and another male employee are the best.They arrived early and worked 6 hours to install my new Trane HVAC system. I am very pleased. Thank you Moncrief. read more

I booked an appointment online. I got a confirmation email and a calendar invite. I stayed home from work to meet the technician. But no one showed. I've been a repeat customer too. Will look for more a more reliable HVAC team. read more

Had an install problem w/my furnace that surfaced after the warranty had expired. Moncrief service came out to inspect and recognized that the equipment installed was faulty as it was not generating the heat that was necessary for comfort. They took full responsibility and came back and replaced the equipment @ n/c and now I have comfort again. Thanks to Daria Davis, customer service manager for her prompt response and correction of the problem. read more

I would not trust this company in my home. Some of the techs are very condescending and try to charge outrageous prices for repairs, thus trying to rip women off. This company is no longer allowed in my home to service my system. Prior to Ace Hardware taking over this company, the company was pretty good. Now things have gone downhill with service in my opinion. Do your research on companies before allowing their techs in your home. To management, please do not reply to this post with your generic response message, especially if you all are not going to remedy the problems mentioned in this post. read more

Update to add: the office manager called me back after the review posting and offered to send a lead tech out free of charge which was very nice. Updating my review to reflect their accommodations. I wouldn't share this unless I genuinely felt I was being taken advantage of or ripped off by this company. My AC unit went out last month and Moncrief came to fix it. I paid just under $1k to have the technician replace 2 capacitors and service the unit. I was told the unit was old and would need to be replaced eventually (not immediately as I just paid a hefty fee to repair it). Fast forward to today (exactly 34 days after paying said hefty fee), and my unit has stopped working again. I called Moncrief and told them about the problem and assumed there would be no home travel charge ($120) to come look at it again as they were just here and I just spent a good amount of money with them. I was wrong - even though it's just a mere 4 days outside of their "30 day policy" they said they would charge me another travel charge and diagnostic and repair charges to follow. It was then immediately offered to me to send a sales tech out to quote me a new unit. The timing of their policy along with them assuming I will buy a new unit from them today is far too convenient and slimy a business practice for me. Since there is no warranty for their work, I have decided to use another company for additional repairs (or unit replacement) because it felt as though I was being scammed today. read more

Charged 99 dollars for the tech to open up crawls space door and say call a plumber. Then say then you call us back. The tech was there for 7mins total. What a rip off. Not impressed with the tech at all. read more

It has been 12 years since we began using Moncrief. We found them in 2010 when one of our compressors blew up. They were among several companies we called for quotes. Their customer service and their reasonable pricing sealed the deal. We eventually went on their annual maintenance plan. The staff always reaches out each 6 months for inspection and cleaning. Though there have been some fill-in personnel, our primary technician is Lionel, who is a truly nice man and very attentive to our needs. When our upstairs heater went out a few weeks ago, I gave Moncrief a call, and Lionel was calling me back within just a few hours, and he was at the house that afternoon. Our upstairs furnace was almost 25 years old, and the parts needed were no longer available. The folks with Moncrief had an extremely quick turnaround giving us a quote for replacement and installation. Today, right at our scheduled time (we have learned that being on time is pretty much assured with Moncrief), the installers arrived and quickly got to work. They covered all the flooring to keep things clean and were finished in about 7 hours. I was unloading groceries as they finished up, and they even asked if they could give me a hand bringing the groceries in!! Customer service is superb with Moncrief. I've referred several friends to Moncrief, and not one has been disappointed with their service. If you are in need of assistance with heating and/or A/C, don't even bother shopping around. Just call Moncrief. You will be in good hands. We have twelve years of great service to back up that claim! read more

Received an estimate for air conditioner repair for $3800. Paid the estimate and had the work done. Then they came back a month later and said I owe an additional $400. No one told me at the time of service that the estimate was incorrect, no one called to explain to me why it was different and that they would be sending me an additional bill, no one could explain when I called them why a month later they said I owed more money, when no one could explain it the they said someone from accounting would call me back. It's been over a week and still no call from accounting. Fraudulent company looking to steal from people. read more

Horrible horrible horrible. Moncreif came to my home and installed a thermostat that I provided. the technician was there an hour and 9 minutes, but I was charged two hours of labor. I reported them to the Georgia State Attorney General's office. After charging me almost $800 to install the thermostat, it would not even work properly! They charged me another $179 to come back out and try to fix it. Ultimately, they could not fix it and sent a proposal for another $649 to install a completely different thermostat. these people are scammers. DO NOT USE THIS COMPANY! read more

Really disappointed in Moncrief. Paid for a summer tune up in June. No issues reported on my five year old system. One month later major system failure. Had to pay Moncrief $300.00 to diagnose the system. 30 minutes later the tech reports the issue and quotes a repair at $4800. Called another company out... they assessed system issue w/o a charge and quoted the repair at $3,000. Moncriefs techs were rude and spoke down to me. Their competitor who got the business were warm friendly and professional. They will also get my annual service moving forward versus Moncrief. Moncrief's first tech was a really nice guy. read more

We have used Moncrief for the past four years for our heating and cooling issues since relocating to Atlanta. They are always able to come out quickly if we have a problem. Martin, one of their technicians, is so very knowledgeable and is a really nice guy. We ask for him every six months for our semi annual check. With the crazy heat this past summer, and the anticipated cold winter, we are relying on them to keep our home comfortable. read more

I've been a customer since 2014, when they found and diagnosed a coolant leak in my old AC unit. Instead of upselling a new unit, they fixed the issue, and their service was excellent. I added a service plan then and continue to renew annually. They show up when they say they will, and communication is excellent. Their service techs and personnel are professional and polite. I purchase my new AC and hot water heater from them and have been very pleased so far. read more

Save your money and call another HVAC company to work on your home. Moncrief's fee to visit your home is approximately $180 while there are plenty of HVAC competitors in Atlanta are less than $90. I can speak to my personal experience. Moncrief came out to work on my HVAC unit. After looking at my unit, they recommended to clean my unit and change my filters. After paying $300, my average home temperature increased 5 degrees over the remainder of that day and the situation was worse. I called Moncrief to come back and check on my unit, only to be told they would not charge me extra if it was their mistake (or else charge the same $180 fee). After receiving a vague and unhelpful response to a situation directly correlated to their work on my home, I cancelled my free quote to replace my HVAC system via Moncrief. I called another company, Guardian, and paid a mere $67 fee for them to inspect our entire system only to inform us that our refrigerant was low and due to the age of our system, paying $700 a pound to refill our system it was not worth the labor or time. Overall, save $100+ and call another company that will identify the actual issue the first time. read more

I've had a service plan on my HVAC unit since I moved into my home in 2005 and it's still up and running thanks to Moncrief. My A/C stopped working last night and they had it up and running this morning and plan has already paid for itself. Fast, courteous, and reliable. They are the best. read more

These guys are very unorganized and nickel and dime you. Used them to check out a unit at a rental property of mine and asked for the technician to call me when he got there. No call. Was told a service call was $120 and now I have a bill for $176. He was there for 25 minutes and diagnosed the problem, but apparently the $120 is just for them not o knock on the door. I've worked with a number of HVAC companies and I would never work with these guys again. Their estimate to repair was twice as much as others as well. read more

After having system checked by a friend who use to be in the business I called Moncrief. They where told by my boyfriend that I needed some Freon added to my system... this had already been determined/diagnosed. Moncrief sent 2 techs who seemed disinterested in just adding Freon. They told me they would have to do own diagnosis. Finally they came up with same conclusion.....75 minutes later they gave me the bill for adding one pound of Freon.....$492.00!!! That is outrageous! read more

I used this company to replace my heating system about 5 years ago and was pleased with the service and the price. Had them out today because the AC is just not as cold as it has been in years past- thinking probably needs a shot of Freon? The technician said it was low and needed a pound... $500.00, yep you read that right, said their price is $500 for 0-3 pounds and then $68 there after per pound. Can we say someone is trying to make up for lost business??? Did not continue because I called several other reputable companies and price is anywhere from $170- $200... then he said my AC was shot and needed replaced- $5200 for a 2/2 condo?? An entire heating and air system was installed in my sisters 4 Bedroom home for $5,000. Won't be using Moncrief or referring them going forward read more

I have had the pleasure of calling Montcrief twice now with quick response/service and excellent customer service. If I have to call anyone for an AC or heating problem, totally want it to be them. They explain the process as they go along, notify you when an route and send you a text with the technicians name and provide easy to understand quotes for service. Very respectful. Eric recently saved our household from melting in the Atlanta heat and was efficient and friendly. :) Will continue using this group of people! read more

We've used Moncrief since 1997 (I think?). They've done a lot of work for us. Two water heaters (18 years on the first one!) Emergency fix on a fan motor, little minor stuff, and eventually a replacement of the old DYI hvac for a professional new heat pump/AC hybrid (love it). It was a great investment. Then a complete replacement of our duct work after a rat infestation ruined the old ones. We've looked around several times over the years, and their prices are right in line. They show up on time, are really nice. Often it is the same guy we've had for years. They keep us on a quarterly schedule, call to remind us, the whole thing. We just never have any trouble with that part of our house system. The trick is regular maintenance. They even replace the filters. Piece of mind, baby! Nothing like it. read more

First, let me say I've been a customer of Moncrief since 2013 when they replaced a worn out system on the main level of our home with a variable speed system. In 2018 they replaced a worn out system on our second level of our home. We have had them service both units when needed. On 2 other occasions we were either out of the country or the city when the units simply stopped working. Even though we were not under the annual maintenance contract during those times, they quickly responded and fixed the problems. Now to some reviews below made by others. A year ago we decided that since our main level system was getting older and prone to problems, we decided to buy the annual maintenance contract. Like all insurance that you buy in life, health, car, life, homeowners, any type of insurance you may or may not buy, you have to make a decision if it is worth the cost. I've paid for homeowners and car insurance and never filed a claim for 50 years. Did I throw my money away? I don't think so. I was protected and the insurance was "worth it" to me. I paid for disability insurance for over 40 years and never filed a claim. Was it worth it? Yes it was for me for the peace of mind that it gave me. I could go on and on about insurance and I respect the opinions of others, but for me Moncrief's annual cost is worth it. Here are some reasons why: For the cost of the insurance you get 2 maintenance visits a year. I arrange mine just before the winter heating operating season and the summer cooling season. I appreciate knowing that my system will be ready. Even more importantly, when you have an issue and have the annual contract, you make one call and you get same day or next day service. Have you ever waited for 4-5 days in the heat of summer or the cold of winter to get a company to fix your system? A perfect example and the reason for this review. On Saturday afternoon, we had a pretty big rainstorm with lots of lightning. We were watching the storm and saw a flash and a heard an immediate loud bang. Both A/C units stopped working. I didn't notice it until about 8 o'clock that evening. I called the office-remember it was 8 o'clock Saturday evening and left a message asking them to call me the next morning (Sunday) and to see if they could come out. 5 minutes later, someone in their office called me-they just happened to be working at 8 o'clock on Saturday night-to set up a 9:00 am appointment for Sunday. Strangely, while I was talking to her, my phone showed an incoming call from Moncrief. I was confused because I was speaking with their office. When I hung up the phone, I checked my messages and saw that the call was from Frank Mutz, the President/CEO of Moncrief. He left a message giving me several suggestions on how to restart both systems. It seems that todays A/C and heating units are loaded with computer boards. With his suggestions I was able to get the upstairs unit started so we were able to get a good nights sleep. On Sunday morning exactly at 9am, the technician Robby showed up. He has been with Moncrief for 25 years. He was here about an hour diagnosing the problem and as expected, two circuit boards or whatever they are called were blown out, as was the thermostat. He said he would order them on Monday and the office would set up a time for repair. Guess what? About an hour later I get a call from Frank Mutz, the CEO, asking how the service went-on Sunday! Monday morning, one of the very nice office persons called me and said we will have the parts in late today (Monday) and what time do want us to come out on Tuesday? We arranged a time and 2 technicians showed up. Very nice and highly competent. They installed the new parts and a new thermostat, which by the way is wi-fi connected and 9 years newer than my old one. Now to the exciting part-how much did two visits and the new parts and labor cost us? $0! Yes I know I've paid for "insurance" and that insurance cost may or may not be worth it to you, but it is to me. I know that my systems are regularly maintained and if they break my cost was $0 for one system that is now 9 years old. So in closing, even if I didn't have a maintenance contact-like I didn't for 8 years or so, I would use Moncrief. Their employees have been there for a long time, they are extremely nice and highly competent and have always been responsive to my needs. I'm sure you can find some person or company that is less expensive just as you will find a person or company that is more expensive. However for me, I want a company that will be there when I need them and have tenured employees that actually want to help me fix my A/C and heating problems. They know me by name and know what equipment I have. Do you want to start searching for someone or some company that you don't know anything about when you need service? Not me-I want what we were used to 20, 30, 40 years ago-someone that I can trust and charges a fair price for great service. read more

Robbie, David and Ulysses all came out on multiple occasions to install a specialty scented air diffuser and were soooooooooo helpful! We would have never figured out how to attach it to our hvac unit without them! read more

Agree with many of the other reviews. Their prices are a bit outrageous, typically twice as much of other reputable providers. They wanted to charge me over $500 for switching a 35 dollar switch that takes approximately 2 minutes to switch out. I got it done by another company for a little over $200. read more

BUYER BEWARE...1 is for efficiency, as they were on time but goes down hill From there. I was referred by Mitsubishi for a Mitsubishi unit and the technician kept asking us why Mitsubishi why not carrier. I had done my research and knew exactly what I wanted. He came and emailed me later the estimate which was for a carrier and $2000 more expensive then what I was quoted. I contact this business today and the "manager" never called me back. Horrible horrible service don't waste your time or money. read more

This company consists of a bunch of liars & crooks. Can't trust the 5-star reviews. Basically, if you want deceitful, dishonest people working on your home, call this co. Some of us work hard & make an honest living, but not these folks. I've realized that they will lie, cheat, & steal from their customers. To think, I originally considered signing up for the service plan w/them. Be forewarned, they practice deceptive business tactics. I would've never booked an appointment if I knew they would charge $68 for every 15 minutes just for being on my property. This, btw, wasn't mentioned to me until the end of the appointment. The guy was there for about 1 hr 30 min, at most. So in addition to the $200 that it cost to come to my residence, I was billed the additional $68 rate for a total bill of nearly $500 for just being there 1hr 30min, without doing any actual labor. I was getting nowhere w/customer service. They said it was for "troubleshooting & discussing the next steps." A week later, I called in to pay my invoice, the 200 I felt obliged to pay. It was then explained to me that the 200 covers 1 hr and any additional 15 minutes is billed the 68 rate. Then how do you explain about $300 worth of charges for the additional 30 minutes? In actuality, I tried to reach the tech an hour into the appointment (I was at work). It's all time-stamped on my phone. Long story short, they will lie & say whatever they can to justify their deception & unscrupulous fees. read more

Wow. The company responses to the complaints are quite telling. I have not used Moncrief Heating & Air Conditioning but was going to consider them for my duct cleaning. Not now. The company representative / manager should consider how his responses, tone, and arrogance might come across to new (and existing) clients. Understanding and compassion go along way. Just saying... read more

Don't know how you stay in business when the company tries to take money instead of giving the customer what they ask for but I guess these people think they are the only ones who know anything about hvac. I hope the older people don't get sucked into this place. They will suck you dry. Stay away read more

HVAC tech to business owner: "Your heat exchanger has a few problems. It will cost $10,000 to repair. But things could be a lot worse." The business owner replies: "Oh yeah, that's pretty expensive. How could it be worse?" HVAC tech: "Well, it could be my heat exchanger instead of yours." That's just a joke but all kidding aside, I am pretty disappointed with Moncrief. Back in July, I paid Moncrief to do an HVAC inspection on a 10,000 square foot building we were considering purchasing for our business headquarters. The inspection wasn't cheap, but there are 3 commercial units on the roof, and 3 residential units outside. I wanted to make sure I knew what I was getting into, so even though I had paid for a general building inspection, it seemed wise to also pay for an HVAC specialist to come check things out. Since I had previously had good experiences with Moncrief on residential HVAC needs (which is why they get 2 stars instead of 1), I used them for the commercial inspection. Moncrief said there was no major problems with the units. There were a few minor problems, but Moncrief estimated it would be less than $1000 to fix these. I went ahead with the building purchase and did not negotiate with the seller for any allowance for HVAC based upon the inspection and estimate Moncrief provided. I purchased a service agreement from Moncrief and hired them to do about $8500 in duct work during the buildout (which was done well, another reason for the 2 stars instead of 1). The problem is this. When the Moncrief technician came out to do the initial service on the units, they pointed out that the two largest units have cracks in the heat exchanger and need to be replaced. This will cost around $8000. I asked the Moncrief sales person why this wasn't determined during the inspection. He said the inspection doesn't include extensive disassembly of the unit, which was necessary to determine the heat exchange. While I felt that I should have been presented with the option to pay more since I had asked for a thorough inspection, I initially trusted that this was the case. I had Coolray come in for a second opinion. After popping the top on the unit, which required the removal of about 12 screws, that's it, he confirmed the heat exchangers needed replacement. Popping the top of the unit was hardly extensive disassembly. I could have easily done it myself if I had known how easy it was. The Coolray technician also said that the heat exchanger is definitely one of the main things that should be included in a commercial HVAC inspection. Seeing how easy it was, I have to agree. While I think Moncrief is a good company for residential HVAC needs, I'd definitely suggest steering clear of them for any commercial needs. read more

We have a zoned HVAC system and one zone quit working properly. Called Moncrief's out. $271 later they diagnosed the issue as a bad damper motor. Not on the truck they would have to call with a quote for the repair. Two days later they called with a quote of $550. I looked up the model number on the side of the existing motor and it was readily available online for $67 and held in place with a single bolt. Easy enough to replace myself. Compare that to Moncrief's $830 - approaching the cost of an entirely new system. Probably the last call to Moncrooks. read more

I promise 3 stars aren't bad; it means A-ok after all. I haven't lived in a place with central AC in years. I bought my house last November and haven't really had a need to use my new central AC unit yet, until Sunday that is. At my family get together Sunday, they berated me for being too cheap to turn on the AC so like all great warriors I had to fall. I went home and, since I was now prepared for a cool climate in my house, it felt especially hot. I went to turn on the AC and nothing- no air blew from those vents. I had a mini melt down... from the heat and POS AC unit. I called Moncrief Monday. They told me it is $59 just for the tech to arrive and $41 per 15 minutes Tech guy came out Tuesday. They gave me a window of 8:30 to 12 with a call when he was on his way. They called me at 8:15 and he arrived at 8:30 - score. He spent about 2 hours diagnosing and fixing the problem; circuit breaker tripped, water pump needed to be replaced, and I had him change my 1950's thermostat to a new one I had already. Total $440. He said the part was $100ish or so. The tech did a great job, was friendly, and the system is working now. I think the prices are a bit steep, however I did agree to those prices on the phone with the receptionist beforehand and I have never had to have another AC unit fixed so what do I know. I do know that next time I will call around and ask for prices since a friend told me her AC company charges a flat fee and deducts that from what you get done, but I can only take her word for it. That review is for another time and place. Moncrief is A-ok with me. read more

I've used Moncrief a couple of times. The first was to replace my duct work. They gave me an estimate which was higher than one I received from a private contractor. I told them of my lower estimate and they matched it. Nice! Most recently, I had a routine service done on my air conditioning unit. When I called to schedule the appointment, I was delighted that they do service calls on Sundays. The technician arrived within the first half hour of the three hour time frame and did his thing. He was professional, thorough and neat. My thermostat is not reading the air temperature properly and I asked him about replacement. For installation of a basic non-programmable digital thermostat, he quoted $243. Ouch! I told the guy, I would pass for now. After testing the thermostat, he said it was six degrees off and agreed that it wasn't necessary for me to replace it. My experiences with Moncrief have been favorable and they are who I will call upon for future heating and air conditioning service. read more

Exactly 24 hours ago, I was in a two-piece swimsuit lying on a cold wet towel in front of my open freezer door. My thermostat read 93, and it wasn't budging. After a week long trip to Florida, I wasn't expecting to come home to the same beach-like temperatures in my Midtown condo, and my efforts to fix my broken air conditioning on a Saturday evening seemed futile. Trusty Yelp pointed me to Moncrief, and I called their emergency number right away. Within 5 minutes, I received a return call, and the pleasant, helpful rep set me up with a service appointment the very next day, Sunday, with a 12:00-3:00 p.m. window. I was psyched to hear their rates for service on a Sunday are no different than what they charge on weekdays. After a night of tossing and turning naked on a damp bedsheet (by myself, mind you) trying to block out the deafening chirping of a NASTY CRICKET that leapt through my open balcony door, I really don't think I could've waited an extra night for an a/c repairman. Although I was devastated to miss my very first dim sum dining experience with a group of Yelpers, I had no choice. I have a feeling had I showed up at Royal China sweaty, agitated, and with a frizzy 'fro that would've most likely gotten stuck in congee, it wouldn't have made for a pleasant dining experience. Anyways, I love Moncrief. Their service was awesome, and everyone I dealt with was courteous, friendly, and helpful. They'll call you with a heads-up when the technician is about 30 minutes away, too, which I liked. My a/c technician, Barry, came just after 1 p.m. (conveniently inside the 3-hour window - a welcome change from the cable companies I've dealt with). He was really, really nice and very knowledgeable. He was also experienced with working with highrise a/c units, and he knew just where to go on my roof to fix my unit's pipes. I felt a difference in my condo within seconds as my shirt became unstuck to my chest and my hair began to gradually flatten. I found their pricing reasonable: $59 initial fee for driving to your location, and $41 for each 15 minutes of labor. My total came to $223, and I truly feel I was not ripped off; if anything, Barry spent extra time teaching me simple ways to keep my a/c unit running smoothly. After nearly suffocating in my own recycled hot air, I've learned that it is true that you really may not appreciate something that you take for granted until it's gone. I highly, highly recommend Moncrief. read more

We have had a yearly service contract with Moncrief for the last three years and it has been a great experience. They proactively call to schedule appointments and have reasonable service windows. When our AC system began having issues cooling we called and were able to get an appointment within 2 days. The Tech investigated the problem (leaking condenser coil) and provided a quote on the spot. He took the time to understand and answered my questions (why did we have to replace the condenser as well as the condenser coil?) He also made the suggestion that I consider replacing the 60+ year old System instead of repairing the old one, in a very no-pressure way. I told him that I was interested but hadn't planned or budgeted for replacing a house system this year. He was able to give me a general cost range for the HVAC systems that they carry. He also contacted their Installation team and helped me schedule an appointment the next day with one of their Engineers to come out and evaluate the house, then recommend the right system. The Engineer arrived on time, performed the evaluation within 15 minutes and presented 3 system options as well as letting us know he noticed the vent for our Hotwater Tank was cracked and leaking exhaust into the basement! He was clear in his communication and was very knowledgeable about the equipment, explaining the benefits between the different price points. He also told me that Carrier had a 0% interest financing deal on the most expensive system, and let me know that the deal was ending in one day. He answered my questions about the finance program and used his iPad to show me where the application link was on their website. He provided a written quote for the 3 system options as well as having their crew replace the exhaust pipe. I had guests coming to town in 3 days so I was trying to get the work done as soon as possible. I explained my situation and fortunately they were able to schedule an installation appointment in 2 days. On installation day they dispatched 2 crews to make sure they were able to get everything installed and set up in time for my guests. The Installation Techs were very personable and professional, explaining the process and timeline. They ROCKED the install, including the exhaust pipe, in one day and did an incredible job. All the wires, tubes, and other elements were done with an eye for detail and the install looks so clean! read more

I would give these folks 10 stars if I could... We moved into a home and had a CoolRay maintenance contract grandfathered to us by the previous owner. Our upstairs AC wasn't running, we paid a $69 service charge to have some come "repair" the unit. In this time they tried selling us a whole new $5k + system... After getting the run around with them and being treated poorly we knew we wanted out of that contract when in expired in August. We cold not be more please with Moncrief... Honest, friendly and affordable - even as new homeowners. We paid for a new furnace and one additional return. (They actually marched cool rays price for us) The contractor found a return that was covered by the builder, and opened that up, installed a new one, AND installed the furnace. They were there for 6 hours ... CoolRay quoted the same thing and said they could complete it in half the time. That to me raises a major red flag... Months later... We received an unexpected HANDWRITTEN thank you! Such professionals, and we wouldn't use ANYONE else! HIGHLY recommend them. read more

Moncrief Heating & Air Conditioning - Our handwritten thank you! - Heating & Air Conditioning/HVAC Near Me - Atlanta, Georgia

I called them based off a recommendation from a neighbor. I was very pleased the service and professionalism from the women I talked to on the phone and the technician, Phil, who served my HVAC unit. Phil was knowledgable and did not hesitate to teach me about what he was doing and why it was important in the productivity of the unit. They will be who I contact in the future for any HVAC needs. read more

Bob, I hope your boss reads this. I should have written it this summer: I owe you big-huge thanks. Bob from Moncrief showed up at my house like an angel from heaven the morning after our A/C started blowing hot, nasty air on us. Three things you should know: We had not called Moncrief or Bob. I had 1-month old twins sweating in their cribs. It was July, and the temp was over 100 midday. I thought it was a miracle. Turns out Bob was there because my downstairs neighbor had called about a knob, and technically he was not supposed to respond to her AND us -- two separate residences. But Bob took pity on my newborns and called his boss, who gave him the OK to look at our unit. He checked our attic and took at look at the unit outside. We were low on freon and the condenser coils needed cleaning. He finished the work in under an hour, and even gave me some great suggestions for insulating the attic door. As a representative of Moncrief, Bob gets four thumbs up from my family! read more

Great service, open honest pricing, and dependable. I wouldn't use any other company.