Felix came and immediately diagnosed and fixed the problem. He also replaced the filter while here. I was lined up with Latino because of my hone owners warranty, and was a little worried after reading some of these reviews, but Felix was fantastic, quick, and knows his stuff! read more

Excellent service. They did a great job servicing our furnace and fireplace.

Great service,Felix did the maintenance to get us ready for the winter. He is a great person and did a great job. We were very happy with his honesty and service. We will recomend this company to any person that needs the air and heating home service. read more

I used this vendor through my warranty service and all around good experience with Latino Heating & Air. Felix was very nice and explained the issue in a way where I understood. I'd highly recommend them. read more

If I could do no stars I would!! Between this company and my home warranty I have nothing but horrible things to say. On June 22nd I opened a work order that my AC was not working in my house properly. It is running constantly and the temperature in the house is going way above what the thermostat is set at. For example, I had the thermostat set at 74 and the temperature reached 79 - this happened even after I hung thermal curtains to help block the heat from the sun. Latino heating and air sent a sent out Felix and I was told there was nothing wrong. I asked how can that be something is not right. After my persistence he then went back out and came and told me my unit was building up too much pressure and that he released some of the freon to help with the pressure. Well each day I'd come home my house would be 84 (thermostat set at 78). After buying thermal curtains and monitoring a about a week and a half no improvement. I called back my home warranty company. They said they could send them back out. So this past Tuesday, Juan came out. He informed me my condenser or compressor (I can't remember which) was bad. Before leaving he reassured me that he would be getting a ticket submitted to get this part replaced. This morning when checking my email I see I have a change to my work order that another company is to come out. I called the home warranty company to find out why and I was informed that another company is coming out as there is nothing wrong with my unit and they are requesting a second opinion. At this point I'm furious I have been trying to get this resolved for almost a month!!! I then call Latino heating and air and speak with Jessica to see why did tech tell me they would be submitting a ticket to replace part of my unit and then submit one saying NOTHING is wrong when there obviously is something wrong!! She said her manager was at lunch and someone would call me back. Still NOTHING!!!!! My advise DO NOT use this company!!! read more

I would give ZERO stars...Absolute WORSE experience I have ever dealt with. When I called, they weren't able to get me in for a week. After scheduling the appointment with me, they tried to reschedule to later in the week and I told them no way since my home is +80 degrees in my home. They were supposed to arrive between 9-1. I called them at 12:30 to check to see where the tech was since i had not heard from them. Jessica said she would call to find out and call me back. At 2:30, I still had not heard from anyone. I called back. I spoke with another hirl and she said the tech should be there soon but would call me back to let me know. 4:30 rolls around and I still had not heard from anyone. I try calling their office to check status and no one answers the line. It rings and rings and then the lines disconnects. Very unprofessional!!! Worst business I have ever worked with. read more

Juan and his crew are fantastic! I own a property management company and we have been using his company for years. Always fair, always prompt. Great service! read more

This company was very punctual and professional. I saved his number in my phone and will call on him if I need anything else

My heat pump stopped working a few days ago, I decided to call the home warranty company (2-10). They sent the referral or contract to Latino Heating & Air. Keep in mind I called at 11:30 PM and they called the next morning at 8:30am and set up a time and appointment that day. He was here in the time he described and even called a half an hour before he came to let me know he was on his way. When he arrived he went into the attic and fixed the heat pump within only a few minuets. I have had a lot of bad experiences with companies such as Precision in Dallas, Ga all the way to Omega heating and air in Conyers Ga. Latino Heating and air is one of the best companies around Dallas. An honest family owned business. The repair tech that arrived was named Felix. Felix had a knowledge of heating and air systems that surpassed almost everyone I have ever met. That includes my experiences in the military. He had a high level of education on various systems along with a positive attitude. I will refer and recommend these guys everytime someone asks. Everyone that I talked to was extremely friendly and helpful and KNEW WHAT THEY WERE DOING! "HIGHLY RECOMMEND" read more

The company canceled the appointment less than 24 hours before the scheduled appointment time after I waited several days with no air conditioning. Very poor scheduling. Very rude customer service staff. Very argumentative and non-apologetic. Would not recommend. A different company came right out. Save yourself the aggravation and time off work and use someone else. read more

Do not hire this company because the GM will find any excuse not to cover damage that arises from their poor and lazy work, regardless if his point is truthful or not! Unfortunately, I did not have a choice because it's the contractor my home warranty company chose for me. Latino Heating and Air sent a technician out to service my air blower because my thermostat wasn't getting power from the r-wire. When the tech got in the attic and was trying to figure out the cause, he noticed that the drain pan under my unit was full and had triggered an automatic shut off, so he drained the water with a shop vac, only to realize that wasn't the only problem. He then had to order a new part to fix the remaining issue, which meant I had to go 6 days with no ac while I waited for the part to come in and them to get back out to install it. Not ideal, but whatever, I understand that they don't control the shipping times. So, 6 days later the tech comes back to install the new part, but where the problem comes in is that he didn't move the condensation drain pan back under the unit when he finished. Since the pan wasn't put back in the correct place, under the unit, it didn't collect the water like it was intended to do and leaked through my attic to the closet ceiling. Things happen, and we all make mistakes, I get that and wasn't made about it, I just wanted them to accept the blame and send someone to fix the water damage. When I called Latino Heating and Air to explain what happened, I was put through to the manager Juan who immediately said the technician didn't touch the pan and that they aren't responsible for moving in the correct place. I then explained that this couldn't be correct because the problem the tech initially identified was with the pan, and then he cleared the clog and drained the water out of it. After proving Juan was lying about that and clearly just making up any excuse, he then went on to make the argument that according to the agreement they have with my home warranty company, they aren't supposed to fix any problems other than the initial one. Just to make it clear, this pan is easily moved, and I did it on my own with one finger after I realized where the water was coming from in my closet ceiling, THAT'S JUST LAZY! Juan continued to explain that they aren't required to move it, but the tech should have done it out of courtesy, wow, thanks! I expressed to Juan that this was a ridiculous excuse because I don't understand how that doesn't fall under the scope of fixing the pan and drain issue. Anyways, I then asked Juan for a picture of the set up from before the tech started working and he later sent me a picture that doesn't even show the whole pan or air blowing unit in question. It indeed did not show any part of the unit that's not covered by the pan as it should be like he was claiming. He responded to me calling out that the picture didn't prove the point he was trying so hard to cling to by saying that he's an expert and can tell it wasn't all the way covered. I repeatedly told him that I'm not asking for his opinion, I'm looking for proof. He was never able to send me a picture that shows the pan wasn't covering the unit so it could adequately collect the condensation as intended, leading to my water damaged ceiling. Bottom line, instead of accepting fault and sending someone to have it fixed, Juan decided to argue mute points and false claims to scheme his way out of paying for the damage his company undoubtedly caused. Terrible way to run a company and I would recommend you DO NOT GIVE LATINO HEATING AND AIR YOUR BUSINESS, please learn from my experience and find someone else! Juan, I can not make you do the right thing here, only you can do that for now, but I will try and get Fulton County court to force you to. Justice will be served, and you will be held accountable. Next time don't try to bully people over things where you were in the wrong. read more

Run don't walk!!! Tried to charge me 4000 for a unit to big for my duct work to handle. Never once gave me any other options.

Amazing service and care! Juan gives honest feedback, is professional, courteous , hard working..I could go on and on!!. Great folks!!!

They showed up 4 hours after my scheduled appointment time. I had to keep calling THEM to get updates. Very unprofessional. Tech could not fix the problem. The tech also made me feel like he was trying to get me to pay them instead of having the home warranty company cover the charges. Told me it would be over a week until they could take care of the problem. I have already filed a complaint against them and would never let them in my house again. read more

Technician was timely, knowledgeable and friendly. He explained everything in detail and assured me that if anything else needed to be done, to contact him. Thanks for such a pleasant experience. read more

Our A/C Unit stopped working several weeks ago and our warranty company submitted the work order to this Company as they serviced the unit in April. The technician came out and accessed the issue and told me that it would be Monday when I would hear back from them. I never heard back from them so I reached out to the warranty Company only to find out that their submitted report was incomplete. We've been without A/C for almost a month now. To add insult to injury they've attached additional fees that aren't covered by our warranty company totaling $500 in which the technician never mentioned that we needed. I would not recommend this Company to anyone. read more

We bought a new house last fall and our realtor purchased a home warranty for us (Old Republic). Latino works with the warranty company and they were assigned to us to fix our a/c. This company prides themselves on being sure they charge you for "maintenance" which is outside of the coverage and repairs under a home warranty. Our air went out 3 weeks ago and for starters, they were supposed to be here by 9:30am on a Saturday. They did not show up until well after 7pm that evening. In addition to our trade call fee of $100, they charged us $150 to spray something on the unit to clean it--which is considered maintenance. They didn't even touch the unit, replace anything, or change anything out and we were charged $250!!! We've paid $140 for a maintenance plan in years past to have our furnace AND air covered for routine maintenance. We paid $150 to have acid sprayed on our unit and the unit is not working again 3 weeks later!! When the warranty company tried to have them come out to see why-- after 3 weeks and $250 later-- our air is still malfunctioning they refused to come out. They were called on a Saturday because this is the day our air went out AGAIN. They supposedly could not come out until Monday morning. When we called Monday morning to get an exact time, they said they never got the work order until Sunday, which is untrue because we have an email dated for Saturday from the warranty company. We spoke with Latino on Saturday after the warranty company told us they would come out to follow-up since they were just here 3 weeks ago (and the callback was within 30 days). Latino told my husband on Saturday it would be Monday morning before they could come. When we called Monday morning, Latino claimed they never got the work order until Sunday. When we expressed our concerns about them having to come out again 3 weeks later and requested a more specific time frame other than "Monday morning", they refused to come. Millie said she was going to have Old Republic send someone else out since I was unsatisfied. Excuse me??? Is it customary to quit a job because the customer is unsatisfied?? No. You complete what you started so the customer will be satisfied. I would run like heaven from this company if they are dispatched through a warranty company! Run!! You're going to pay more than the trade line fee and you may not get satisfactory service. read more

When we purchased our home, we had a home warranty included. Six months after moving in, our lower floor a/c unit quit working. We contacted the warranty company and they initially dispatched a different company to fix it. That company never contacted us. After following up with our warranty company, they dispatched Latino Heating and Air. Within 10 minutes of calling the warranty company, my husband got a text message from Latino Heating and Air with a time range for service for the following day. They were here exactly on time, had the part with them, charged only our co-pay for the warranty company, and fixed the issue. The even topped off the freon. I would not hesitate using this company again, with or without a warranty. Excellent service. read more

this company is such a rip off. they have been to my house twice and has sabotaged my AC units on both occasions. they came to fix the upstairs unit but after trying to make me pay and stray from my home warranty company they sabotaged my down stairs unit when there was NOTHING wrong with it at all until Felix went down and did something to it. i am sure Juan directed him on what to do. Juan also called and i felt tried to harass me into buying and paying 1400.00 out of my pocket after what they told the warranty company what was needing repaired. this has to be paid in cash i was told by Juan they try to prey on women and try to insult your intelligence Felix was at my house for over 2 hours and Juan kept me on the phone for 32 minutes trying to get me to buy his warranty this has been reported to my warranty company so the can know what type people they are hiring also reported to Clark Howell channel 2 consumer reporter read more