This branch is understaffed if you come to the drive thru there is never an agent have to wait…read moreuntil they are done in the walk thru They close the branch on broadway Now everyone from broadway branch comes to this branch and the never adjust to the new amount of customers

Solid local service at this Santander branch. We plan on…read moremoving to Seabright next year, the west long branch location will be our local location. Plenty of parking, drive thru with atm service. Safety deposit boxes are available. I still hate their ATM fee policy for utilizing other "free" atms but I digress. Local service is well above the norm.

Fast ATM and convenient because it's empty most of the time and peaceful. Just needs maintenance…read morewith the carpeting and entrance. But 123.

I show up to Wells Fargo around 11:55. Decided to walk in because they had some men doing repairs…read moreon the drive thru roof even though customers are still doing transactions. HUGE LIABILITY problems if something goes wrong. While they see me walking over they go and close the door. I understand workers are looking to get out and start their weekend. That is why I have never arrived close to end of day because I am conscientious of the workers and have been in a similar predicament myself. I figure it's just a cash deposit, so I'll go to drive thru. Literally only a click of two buttons because now they have machines that do the counting for them. Talked to the lady and was left talking to myself. Very rude! If I wanted treatment like that I could have stayed at home and talked to a wall . I stuck with Wells Fargo during Fraud Scandal, should have closed my accounts then. I have been a customer for a long time, but it has just been one embarrassment after another. Never even received Initial Account Opening Promotion, but I let that slide. NOT THIS TIME. I love how COVID 19 is an excuse for people to not work. If you are going to open for 3 hrs you might as well not open at all. If I don't see official account opening promotion in my account by next week I am closing all of my accounts. Plenty of banks out there that want my money. Get woke people y'all don't deserve treatment like this. Banks make money by lending our money and we get a tiny fraction of the profit as interest on our accounts. They need us not the other way around, unless of course you need to do a cash deposit.

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I have been waiting in this empty branch lobby for 30 minutes. Only one person has acknowledged…read morethat I was sitting here and that was 25 minutes ago. While 2 maybe 3 staff members have been helping people.... There are several other people chit chatting or walking around. As I wrote this one of the women helping someone finished up and asked if I was being helped... But no one has come yet. My trip to the DMV was faster than coming here today.

Fix your damn atms already they either don't work or you can't deposit any cash. It's ridiculous.read more

The slowest drive thru I've ever experienced. Wait is over 20 mins and then once you get to the…read morewindow it takes another 30 for anyone to help you.

After all these years Valley National is still the only bank I would recommend for locals. It's…read morethe bank where they know your name and they will go out of their way to help you out. Would never dream of banking anywhere else!

I am so happy with this bank primarily because of one of the staff members in particular, Jay. They…read morehave called me if they notice something "off" of my regular activity, they always are welcoming and warm, they want to meet your needs and exceed them and they seem to have that "old school" customer service that is really lacking anymore. I'm very happy with them and have multiple accounts with them.

I have never had a problem with this TD BANK Branch. Not sure why so many negative comments…read more.. Staff is always professional and friendly. I have been using this branch at least once a day to do a business related transactions for past 5 years.

TD in Wall, NJ. The branch manager doesn't have the professionalism or common courtesy to respond…read more I went in-person and an employee emailed the manager regarding my question, as he wasn't in at that time. 2 weeks later, no response. I called and left a voicemail, no response. I sent a message via my online account. They "escalated" me. Which to them I guess only means more delays. I gave up and closed my account.

I have been going to this bank for years for business and person. Every time I walk in I'm always…read moregreeted with a smile everyone is very helpful with answering any questions I always have.. Megan is branch manger I believe and is the best helped me open and fix issues with my accounts and if she didn't know she would get me answers and go the extra mile

The bank is opened much later than other banks. The tellers are also very eager to please the…read moreclientele.

Sooooo taken back by the way the manager in this branch handles herself....or chooses NOT to handle…read moreherself properly!! Actually, I have not been impressed much at all with Ocean First Bank since they took over Sun National a few years ago. But for a select few girls who have kept the Shrewsbury Branch and this West Long Branch afloat, the only other reason I still maintain my accounts with this bank is because it would be a bit difficult to move my many business accounts to another bank. I have already moved much of my personal money elsewhere! So, as a business owner I have to get change on a regular basis. As a courtesy, I "call it in". THAT is a courtesy....not a necessity!!! I feel like I am an inconvenience to your bank, being asked if I am making deposits that same day, as well. (because I make an absorbent amount of deposits and this takes time). Now, I would understand if this was only during COVID, however this has been going on far longer, I assure you!! Just a question, but without my business, and customers as myself, do you and your staff have a job??? Today was icing on the cake for me!! I again made many deposits AND needed a large cashier's check....close to the same amount that I needed JUST YESTERDAY! The check was made out to the exact same person, in almost the exact same amount. I was not even questioned and the non pleasant manager signed the check. TODAY....she was in what I call "her mood".....as she is often. (Those are the days when sometimes she acknowledges me, sometimes she doesn't, sometimes she throws daggers, sometimes she stands next to a teller to oversee the amount of work I've brought for them...it's her condescending way of letting me know she's "in charge" and unhappy I'm there). Well, today, when I signed the paper for the cashier's check I imposed 2 numbers....she made me wait and wait instead of just asking me if possibly I made a mistake?? I'm in there minimally 2x a week. She came to me and said "we found it, you confused the first 2 numbers". "Ok", I said. (I mad a mistake...I'm human...I switched 2 numbers around....can I tell you how many times they've screwed up???) Then, out of nowhere she says ...."and who is this check for"..... WHAT DID SHE SAY???? Now I'm aggravated, but I had a few minutes to think about how she approached me, how she said it and THAT WAS IT! I hit the button on the teller window and said "you didn't ask me yesterday who the check was made out to" and she said "it was to your husband".....ummmmmm NO IT WASN'T!!!! Here's the moral! She doesn't do her job, she doesn't pay attention, she wanted to bust my chops, so she did....well I let HER HAVE IT!! I told her don't ever tell me what to do with my money! Welcome to your 2020 review Ocean First! So disappointed in your West Long Branch Bank!