Love these guys. They're all super nice and don't have me waiting 15 minutes in the waiting room,…read morethey come get me right when my appointment's scheduled. Except for this last time when *I* was late (my bad). I've been to 3-4 different physical therapy offices and this is the first one that I feel is actually DOING anything for my back. The other ones had me doing stabilization exercises and stuff for my core which I understand I need, but this is the first place that worked on the skeletal issues I have too.

This is the third physical therapy venue I have enrolled in in 5 years. This place did the most for…read moreme as far as long lasting results. I am not 100%, but I am better than I have ever been and I can see the road to getting even better ahead of me. Kristen is awesome. While there, I noticed that most therapists were engaged and administering effective care to their respective patients. I had Kristen, and I would recommend her to anyone. She was great a talking honestly and listening to me about my concerns, even when I disagreed or had a different idea. I felt like this place allowed patients to really have a say in their care, rather than just wait and see what they'd be offered. I am also a fan of their business model, focusing on results and effective care through above average customer service. Multiple times, I was asked to complete surveys to assess my satisfaction and improvement according to ME. I've just never seen another physical therapy venue with an emphasis on customer service -- sounds odd, but sure makes a lot of sense! Medical services are a exactly that - a service. Breakthrough strives to keep your business through customer satisfaction.

I have been going to the pool therapy now for six weeks. Admittedly I am not a water person. The…read moretherapy was extremely difficult and they really pushed me. They know exactly what they are doing and everything they have done has been beneficial for me. I have had zero issues with appointments. Mine are twice a week. I have seen several people miss appointments and simply show up later. They have a staff of 5 ladies in the office. They are on top of the clients appointments so I don't know here all this negative feeling are coming from. They do their job very well.

This review will be one of great appreciation and successful results! I have, over the past years,…read morebeen to 6 physical therapy organizations in the Fayetteville area- and of those 6 organizations I had 5 of them schedule me for additional courses. So I feel I have a handle on physical therapy and its impact on me. Physicians Total Rehab is the best I have attended, and best results obtained. The administrative office was great in adjusting to my varied schedule- the facility was well equipped- very clean and professional. The therapist that worked with me were professional, compassionate, p[patient and caring. This organization and its personnel are A+++ rev. jack kelley I plan to enroll again!! for the third time

Excellent!! Outstanding!! Professional!!. My disability is progressive and my mindset was on the…read morenegative side. I was referred to BenchMark Physical Therapy...best referral ever. No pity party there...work and more work. My therapist team...Madison, Courtney and Joshua not only changed my body, also my negative mindset. This team put me through exercises that are going to be helpful in managing my disability. Last but not lest, a big thank you to Tineshia (hope I spelled it correctly )...a very pleasant and professional young lady that take care of all intakes. It is my pleasure to recommend to this facility.

From the owner: BenchMark Physical Therapy located in Fayetteville is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

I would not refer a stray dog to this sorry establishment. The office staff are rude,…read moreunprofessional, and have no people skills to say the least. I have informed the VA to remove them from the referral list for clinics for pain management for veterans. I was a referral from the VA. I scheduled my appointment on 5 Aug for 13 Aug at 3 pm at IPS 2149 Valley gate Dr. Fayetteville, NC. I received an email notification of the appointment later that day, and a text message notification to confirm the appointment, in which I did. On 10 Aug I received a second text notification to confirm the appointment. After receiving the second text to confirm the appointment, I called the office to ensure that they received my confirmation. The receptionist confirmed that they had. On Aug 11th I received an email stating that I had an appointment for their Asheboro office on the same day Aug 13th at 3pm. On 12 Aug I received a text to confirm the appointment at the Asheboro office. This prompted me call the Asheboro office to let them know that I was scheduled for the Fayetteville office location. I spoke with an individual name Tam. She proceeded to tell me that I was a new patient and that I needed to arrive 30 minutes prior to my scheduled appointment. I explained to her that the issue is not what time I need to arrive at the appointment, but to clear up the clinic location where my appointment was scheduled. She reviewed the system and said that my appointment was scheduled for the Asheboro clinic. I explained to her that given my symptoms affecting my ability to drive why would I schedule an appointment that I would have to drive several hours away? I then called the Fayetteville office only for them to play dumb and tell me that my appointment was scheduled for the Asheboro clinic. NO STARS from me. Selected one only because I had to. Total Ass wipes!

I am sharing this experience to encourage greater clinical accountability and operational…read moreattentiveness in pain management practice. On 2/19/26, I attended a scheduled appointment Integrated Pain Solutions-Summit Spine, for chronic back pain with right-sided neuropathic symptoms, in addition to new pain involving the hip, groin, and left leg. I was not informed at scheduling that the visit would be conducted via telehealth. Upon arrival, I waited approximately 1 hour and 15 minutes in the lobby and an additional 35 minutes for the provider, identified here as Ms. Shivers to sign onto the visit. The clinical interaction lasted roughly 15 minutes. During the encounter, Ms. Shivers indicated that a request would be sent to another physician for medication management whom I had never been evaluated by for pain management. Delegating medication decisions to a physician who has not examined the patient, without explanation, raises concerns regarding clinical oversight, continuity of care, and accountability. As of six days post-appointment, there was no documented follow-up regarding medication adjustments or submission of the MRI referral discussed for evaluation of new and potentially progressive symptoms. Office staff were reportedly unable to locate documentation of the visit when contacted today. Pain management involving new radiating or neurological symptoms requires structured follow-up, timely diagnostic imaging, and clearly defined physician responsibility. Delayed imaging and medication oversight are not administrative inconveniences, they represent potential patient safety risks. To patients: advocate for documentation, timelines, and clarity regarding who is directly responsible for your care. To providers and administrators: timely communication, transparent physician involvement, and proper documentation are foundational standards, not optional enhancements. Operational inefficiency and fragmented oversight erode patient trust and may compromise safety. If the medical field is not a genuine concern regarding patients CARE, PLEASE FIND SOMETHING ELSE TO DO!!!

My Dad had a stroke and was sent to Cape Fear Valley hospital and then sent to Cape Fear Rehab. Big…read moremistake! He laid in their facility and got severely dehydrated, didnt eat for 2 weeks there, finally put a feeding tube in after I asked 3 times. He is in his 80's his body needed time to recover, I suppose he didnt recover quick enough for them, so they called his insurance and said he refused therapy which started the ball rolling on trying to get him discharged. My family never saw his doctor or PA the full time he was there. I am only giving a one star rating because you cant give zero. No advocacy for the patient from case worker there either. Cape Fear Valley hospital and rehab are a complete joke, granted there were a few good nurses and one or two physical therapist. Will never send a loved one to either of those places again, if your smart do the same.

Like most places in the hospital, you need to sign in once you enter the building. Most of the…read morestaff is attentive and friendly. Pretty quiet throughout the hallways and there's not any patients hollering in pain. My dad reported that at times that some staff members were not attentive once he was more mobile. There's a courtyard to get some fresh air, wheeling around ,and plenty of walking spaces with support guard rails.

I am 74 years old and have worked in the health care field for about 34. I have seen and experience…read morethe good and bad reception and treatment receive along the way. However, I can say not often have I actually looked forward to attending my accomplishments and treatments. The staff in Fayetteville is phenomenal. They are warm , friendly highly professional and go beyond the norm to secure and exercise the appropriate treatment according to your plan. My Therapist was a hand specialist which was highly appropriate for my injury. I pray those who are in administration dose not take it for granted the service time and commitment of this staff. I send all my love and expressions of gratitude to the sweetest secretary and Jennifer my personal therapist. May all of them be continually blessed . Ms. Theresa Tann

From the owner: Experience the power of physical therapy with Select Physical Therapy. Our physical therapy team…read morewill design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.