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    Keck's Haven

    5.0 (2 reviews)
    Open Open 24 hours

    Services - Keck's Haven

    Dog walking

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    6 months ago

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    8 years ago

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    Westinn Kennels - Everything Under One Woof - Rope burn

    Westinn Kennels - Everything Under One Woof

    (51 reviews)

    I've been taking my dogs to Westinnn for years and used most of their services, including dog…read moretraining, grooming and boarding. The employees are professional, friendly and helpful. Delilah has groomed both my dogs and done a great job. They're big dogs and have lots of hair! The most telling thing is both my dogs like going there. That speaks volumes about the care they receive while there for whatever reason. Highly recommend!

    I'm going to be honest. We were unsure if it was a good idea to try and board our dog again. We…read morehave had bad experiences with other places in the past and know that our dog can be harder to work with. We brought her to Westin ahead of this booking, toured the facility and asked a lot of questions before making the decision to book for a quick weekend trip. We dropped her off, had everything completed beforehand online, answered medical and behavioral questions upon check in, they took her own harness and leash off and she went back no problems. We were not allowed to leave any familiar items such as her own bed or blankets. Thursday night and Friday night were fine from what I was told but Saturday morning I got the call I was worried about, that her behavior was changing and that she bit a worker when trying to get her in or out of a room or take her leash off. I never want to hear that my dog hurts someone or another dog so I wanted to make sure they were ok or what we needed to do. I was told nothing at that point and we went over if there had been any changes or something different some to the dog to cause a change since there were no issues up to this point. I was told no again and we went over other things to try but if it was not helping to call me back and we would come get her immediately. A few hours go by and I get another call that nothing has changed and while the dog was welcome to stay for the night reserved no one would be handling her except for a manager as needed. I said we would be there as soon as possible to get her. When we got there I apologized again for their employee being hurt, paid for the time she was there went over a few additional details which included how stressed out she became, how much she drooled all over herself, why her mouth was bleeding because she was "attacking the gate" we took her home. When we got home and began to examine her more closely we were shocked to find her chin and neck rubbed raw with what looks like rope burns. Now I don't know for sure what happened but if this is any indication of what happened to make my dog lash out at your employees because you dragged her around with a rope leash on her neck for the weekend then shame on you and your facility. She sure didn't come in Ike this and I highly doubt that much drool caused this much damage in a day. We will be taking her to our vet and she what they have to say then you will be hearing from us with the cost! DON'T LET THEM BOARD YOUR DOGS!

    Keck's Haven - pet_sitting - Updated September 2026

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