I have used this kennel for years, before they moved to the new location. I have never had any…read moreissues, my dogs loved coming here, smelled great, and their bedding was always clean and ready at pickup.
I recently boarded my dog here and what a mess. The old employees, 1 older lady and 2 young sisters no longer work here, and the new employees have zero respect for the animals they care for. I started to question if i should leave my dog when the 1st impression was a stong smell of urine before i had even opened the door to enter the building, I eventually let it go and figured it was early morning( around 10am) so cleaning was still be done. Inside the office there was food scattered around the desk and floor- human food, and 2 very young kids, maybe 4 and 6/7 running around, up to my dog, opening the doors and the employee im assuming was their mom kept stopping my check in and yelling at them to get in the kitchen, the check-in took about 20 minutes due to this, at this time i was not asked for shot records, if my dog needed any medication, had any food or personal items, she just grabbed the leash and dragged her into the kennel area. After she finally returned (kids still running about, even in to the kennel area) I had confirmed my pick up date and asked for her to be bathed, i was told she would add it and felt rushed out the door.
I returned 5 days later for pickup and again when i walked towards the front door i was overcome with a strong urine smell before opening the door, this time I came at 3pm, more then enough time for cleaning to be done. I waited at the desk for the same employee that was there at drop off to come to the desk, she exited what i assume was the kitchen as the 2 kids followed her out, again running around as she yelled at them to get back in the kitchen. I had to repeat 3 times who i was there to pick up as she was distracted by the kids, i asked if she had any food left and if she had her bath, i was told i dont know about the food and she had her bath that morning. I was not given any left over food or container, i was basically thrown my leash as again the kids were running around, i didnt ask questions i just too my dog and left.
Once in the car i was hit with a smell of urine, and a fruity smell, my dog felt dirty and had dried urine on her belly and back legs. Im guessing the fruity smell was a perfume to cover the urine smell, i paid for a bath that was obviously not given even though i was told it was done that morning.
I have reached out through some Facebook investigation and found the groomer/ kennel worker and explained what had happened. She informed me she was out for surgery and would be back to groom but was no longer working the kennel area, and has not for a few years, and it was her sister who worked there was no longer a part of the kennel.
Please if the owner of the kennel actually sees these reviews you need to train your current employees or do whatever it takes to get your old ones back. I used to love this kennel but unless something changes I will not be back and you will be looking at a loss of customers, or a law suit if one of the kids opens a door an a customers dog get outs.