I am incredibly grateful for the help I received from Keen's Towing & Hauling this morning. Around 6:30 AM, while driving to work in cold rain, multiple malfunction lights suddenly came on in my car and I had to pull over. I first contacted the manufacturer's roadside assistance, but after more than three hours of constantly changing ETAs, I cancelled and called my insurance roadside assistance instead. Thankfully, Keen's Towing & Hauling accepted the request. They actually arrived about 30 minutes earlier than the estimated time, which was such a relief. By then it had started snowing, and my car wasn't drivable, so the driver had to do all the work to safely load it onto the truck. He handled everything calmly, efficiently, and professionally despite the weather. What started as a very stressful morning turned into a smooth experience thanks to his professionalism and kindness. My car was delivered safely to the dealer exactly where I needed it. I truly appreciate the help and highly recommend Keen's Towing & Hauling. Thank you again for taking such great care of me today! read more

I have waited almost 4 1/2 hours for a tow truck. No communications. Horrible service. Do not use this company.

Insurance called this company for a vehicle lockout. Company arrived at the time they said they would and performed the service quick.z Did not experience what other reviewers seem to have read more

Thank you Keen's. At approximately 1:30pm today my fleet management company contacted you for roadside assistance. You ever so gratefully accepted my call for help. After multiple reschedules it is approximately 7:06 PM and my car has not moved. Thank you for the opportunity to sit here and waste hours. read more

Ended up locked out of my truck. They showed up and me back in to my truck in no time. Could' not ask for anything more.

WARNING! DO NOT USE THIS TOWING COMPANY! My car broke down on Interstate 81 near Winchester VA at 10:30 in the morning. My insurance company contacted Keen's to tow me to the dealer. Was told it would be between 60 and 120 minutes. After 120 minutes of sitting in the 95 degree sun, I called again. Person answering the phone was rude and I was told it would be another 60 minutes. I gave up and contacted my insurance company again. They contacted Simkhovitch Towing and had someone out there in less than 30 minutes. The people at Keen's are dishonest, rude and should have their license taken away. read more

My after-market service contract used Keen's Towing when my car stopped working. Keen's sent me a link to a site that gave me an expected arrival time and a map with the current location of the tow truck. The truck was 90 miles away, so I had to wait quite a bit of time for them to arrive. That was disappointing. However, everything else was very well done. The information on location and ETA was continually updated. The driver was professional, polite, knew how to get my car safely loaded onto the truck and delivered to car to the car dealer without a problem. They charged me extra for the distance to the dealer, but that was only $40. Overall: good experience. I did not have any of the issues that other reviewers report. read more

I asked for service of getting my car tire changed at 9 am. They gave me an ETA of 10:10-10:40 AM. At 10:40 AM, they changed the ETA to 11:10 AM. At 11 AM, they changed the ETA to 11:48 AM. At 11:45 am, they changed the ETA to 1:30 PM! At 1:30 PM, they changed the ETA to 2:15 PM! It was a disaster. I called their number and left a message because nobody ever answers the phone! Terrible HORRIBLE experience. read more

I do not recommend this company at all! My issue with this company is that when they were called to tow my car back to my house which was about 1/8 of a mile from the accident, and they charged me 350$ dollars!? They are greedy pigs who just want your money and who take advantage of people in their times of crisis. Just adding as a side note: they were completely rude and all they did was pour powder on the ground from my oil pan leaking and towed my car back to the house. No wench was used to get my car out. read more

Do not use this company. Two visitors on holiday in the US broke down on a remote, forested road in Shenandoah, miles from anywhere. The car hire company organised Keens Towing and Hauling at 1030 with an arrival time of 1230. Keens Haulage was a half hour drive away. . . At 1230 they were told it would be another two hours. At 1430 they were told it would be another two hours. at 1530 they called the car hire company only to find out at Keen's had cancelled the request but not informed either the hire car company or the stranded tourists who had to wait nearly 7 hours to be picked up by another very good company. shocking to leave two vulnerable women in a broken down car in a remote spot for that long. read more

It's never a great feeling when you have to have your car towed. This past Sunday, we decided to drive out to Barrel Oak Winery as we had never been. Right as we approached our exit off 66, the thermostat/temperature warning light came on in our car. Of course we pulled into parking lot at an Exxon in Marshall and called our insurance company to arrange a tow back to Chantilly. Keen's Towing was the company sent out to help us out. Our insurance company advised it may be up to 90 minutes before anyone arrives. Davey arrived in about 45 minutes. The care he took in getting our car up on the truck was very much appreciated. We needed a ride along as well so we hopped in the truck with him and he pulled the car to our local Porsche repair, IMA Motorsports. He was kind enough to drop me at our house so I could grab another car and run out to pick up my husband rather than be stranded at the repair shop which is not open on Sundays. We were towed 29 miles. I say that because we could have ridden all that way in awkward silence, but Davey was a very personable and respectful young man. It was a pleasure riding back to Chantilly even if my car was on the back of a truck. So thank you Keen's Towing for not only employing great people, but providing great service. I can't say I enjoyed being towed, but the care and consideration shown to us (and our car) made the experience much more tolerable! read more

Keen's Towing & Hauling - Very careful getting our car up on the truck - much appreciated! - Towing Near Me - Front Royal, Virginia

I don't recommend this company at all. I had an issue with my engine and was stuck on the side of a busy road. I called Allstate and they told me Keen's Towing was coming but there was an estimated wait of 2 hours. After 2 and a half hours I called Keen's Towing and was told it would be another hour. After another hour and a half I called again and was told it would still be another hour. At that point I canceled the tow and paid out of pocket for another company that was able to tow my car within 20 minutes. read more

Don't use this towing company...rude and unprofessional. Maybe it was just an off day but started out rough with phone call from driver saying he was going to be 2 hours late, then texts saying he didn't know why my car was scheculed and who dumped it on his lap...then truck broke down and could not do the tow at all....yeah OK read more

I needed a tow and what a disappointment. USAA selected them so I thought - they shouldn't be that bad. Boy was I wrong. The driver never showed up - waited over 2 hours. I called the dispatcher several times and they kept saying "they're almost there". They have an app so you can keep track of the driver but he never turned his locator on, so no one knew were he was. I called another tow company and they arrived in 20 minutes. read more

Dylan was awesome! He took not only my issue about tire pressure but educated me if the problem arose; again! He took my car to a gas station while I had to work and left his tow in my work parking lot. He was courteous, polite and efficient. If I have car trouble's again, in Fairfax, I will make sure that USAA roadside assistance hires Keene towing and especially Dylan thanks for making my day a good one! read more

Awesome company! Great drivers! Always courteous and prompt! I will not allow anyone else to tow my vehicle.

If I could give them no stars I would. Stay away from this place!!! They will rip you off!!! $95 administrative fee!! $125 dispatch fee!! On top of the towing fee!!! These are the same people that buy masks for the coronavirus and sell them for $300 a box!!....less than 24 hours later and 2 day charge at 65$ per day!!!! What a joke! read more

We found ourselves stranded an hour away from home. Keens's was there before we even though possible and two of the kindest guys I've ever met stayed with us until we were able to get into the truck and drive home. Highly recommend this business! (Hope we never need them again ) read more

I put 1 star because it won't let me put 0 stars. This company is the worse tow company in the state of Virginia. My car hit black ice on the interstate and slid across the median and hit the guard rail. It was a simple tow and it was 8 miles from their yards. They charged me 2 1/2 hours when it took them maybe an hour for everything and that's being nice. They charged me for $200 worth of stay dry and it was never used. They charged me for tools they never used. They charged for 2 vehicles when the one was already out and it didn't do anything but sit there. So for tools they didn't use and stay dry they didn't use and time it didn't take, they still charged me $2900 lol they are a joke. They had also told us what I had in my car without us telling them what was in it. So that means they went through my car which is illegal. Never ever use these people. We are in contact with a lot of people to put them out of business. There are hundreds of people that are saying the same thing. They will be going down read more

They towed my car to the wrong place, to some random warehouse. Then when I called to say they dropped it in the wrong place the man yelled at me and told me it wasn't his problem and he wasn't going to fix it and if I wanted it towed again I would have to go though insurance. It's been 5 hours of calling around to different places and they still haven't found wherever he left my car (UNLOCKED WITH THE KEYS IN THE FRONT SEAT). Do not use this HORRIBLE place. read more

I waited from 7:30 am until 12:30 pm for towing. I called and was told each time they were coming and they weren't. I was cold. I am diabetic. I needed to get to work. It was horrible. The driver was nice who arrived but soon after said he had to take the car somewhere other than where I needed it to go. It wasn't my home or the dealership but somewhere random. When I called the dispatcher he was rude and said he had to do what the insurance company was paying him to do and I explained he had it wrong and he got belligerent. I said to keep it on the tow until I got it straightened out and he got worse and so I got mad and he laughed. I hung up. Called my insurance and they delivered my vehicle to the dealership. I was worried they would drop my car off at a random address as they had said and so my stress went way up. So disappointed with the dispatcher. Zero customer service skill. read more

I wish i could give zero stars, terrible customer service, was rude to talk with dispatch, when they didn't just hang up and give a blatant excuse! Terrible read more

Bona fide and verified purchaser here. Purchased a 2010 Toyota Prius from JT Keen, Keen's Towing on November 23, 2020. Made 3 trips to Keen's beforehand; first trip to view a 96 Lexus, nice vehicle but molded firewall insulation and very possible molded heat/ac system. While viewing the Lexus, my daughter noticed a Toyota Prius parked beside it. We briefly discussed the Prius then refocused our attention back to the Lexus. It was determined we would return in two business days to again view and test drive the Lexus. My daughter took an interest in the Toyota Prius so I asked JT if we could test drive the Prius as well on our return, he agreed. We returned as promised and decided to focus solely on the Prius. We test drove the Prius through the town of Front Royal with no issue whatsoever. I was surprised however that after 15 minutes or so into the test drive JT messaged me over FB "Where you at?" After the test drive JT, his counterpart and myself discussed the Prius as I had a few questions regarding the charging system, driver's side headlight repair and voiced my pleasure regarding the Prius' overall performance. JT said he would "tune it up"; new plugs, coil pack(s)?, replace the driver's side headlamp bulb, and check front pads and rotors as I heard a bit of friction while driving. I informed him to notify me once he received the vehicle title from New Hampshire (registration) and once the "tune up" was complete we would return to purchase the Prius. I returned as promised upholding my end of the bargain as I am a MAN of my word. They must be used to dealing with low-tier customers in that area, such a real shame. They don't know what to make of an honest white man who wishes to do business. Well, I do!! They lie and deceive!! Upon my return JT and his counterpart swiftly hurried to the impound lot where the Prius was sitting. What were they in such a hurry for?? My guess was to clear a CEL code, add some Bars Head Gasket Stop Leak to the engine maybe...who knows!! My instincts were screaming but I over-rided...foolishly! We walked back to the Prius where they pointed out the TPMS sensor indicator. That I noticed the night of the test drive, not a deal breaker. There was also a rattle at startup, according to JT it was the heat shield, maybe, maybe not. It wasn't like a warped and failed head gasket or anything...or was it?? I paid cash to his mother for the car who is also the companies bookkeeper. We had a very pleasant conversation as I unknowingly followed through on the bogus transaction. So I did the deal and down the road we went. According to my daughter the car drove very well, no problems. We made a stop on our journey home and she seemed very pleased. There was concern however when we got home my daughter told me the CEL (Check Engine Light) was on and the aforementioned rattle seemed to be getting worse. The car was parked once we returned home until the next afternoon. The next day (Nov. 24) I texted JT and asked a few simple and easy to answer questions but instead got a bunch of misdirection and double talk. My frustrations peaked after I returned home from work to take the car to a local auto parts store for a free diagnostics. Immediately after starting the car the engine was violently rattling and shaking. I turned the vehicle off and looked over the engine bay to see if perhaps a sensor may have come unplugged or a coil pack plug had come loose. Everything looked to be intact so I again started the Prius and headed out to have the diagnostics performed. I was one mile from my residence when it began violently shaking, stuttering and lurching. I immediately turned around, drove the one mile back home shut off the engine and went inside. I texted JT again in hopes for some honest to God information since they post about being blessed and how God is good! Watch the "holier than thou" ones. They literally know nothing of the scriptures but will invoke our Lord Jesus Christ when it suits them! Again, No Response from JT! Imagine my shock!! After researching I have it on good authority that it is a failed head gasket. A three thousand dollar job on a 2010 Toyota Prius. JT hid the major problem by pouring Bars Head Gasket Stop Leak into the engine! OBD2 scanners clear CEL's and Head gaskets do not fail overnight, there has to be a reason, a reason I wasn't supposed to know beforehand. Haven't checked plugs yet to know whether or not they are new but I'm certain he lied about that too. Avoid these shyster's at all costs. read more

Needed a tow from where my car decided to die to my house just down the street. The nice young man that came was polite, sympathetic and efficient and got my car not just back to my house but in my garage for me. Very happy with the friendly service. read more

Was driving my truck down the mountain earlier this afternoon and one of Keen's flatbeds was coming up the mountain in my lane. Couldn't swerve to the right due to the mountain edge, so I braved for impact. Our mirrors collided. We stopped and as soon as I tried to say "I think you may have been over the double yellow", his exact response was "the f**k I was!". Turned into him (Jeremiah Keen, the owner) cussing and yelling at me along with one of his employees. They got very aggressive and in my face. The troopers responded. He received two citations. read more

Ford roadside service called Keens and scheduled a tow for my car for a 120 minute pickup. 3 hours later when the dealership called me to inform me my car still had not arrived I contacted Keen's. They were rude to me and said they had 150 other customers and made no apologies for being over 3 hours late for picking up my car. Ford roadside also called them and said they were rude to them. I will never use their service again they are unprofessional and unreliable. If you are going to be late have the decency to notify your customers. Thank goodness I wasn't waiting along the road with my car and thankfully my car wasn't damaged or broken into since I had to leave the keys with it. Horrible service! read more