Their receptionist who handles appointments is unprofessional and doesn't know how to properly…read morecommunicate. How could you work in healthcare if you don't know how to properly help people? I explained to her at the beginning that my Dad has asked me to help him out getting a referral for Endocrinologist because of his language barrier. Instead of asking for my Dads verbal approval for me to communicate with her, she refused to help us. Im always involved with my Dad's health care and that receptionist is barrier for my Dad's receiving care.

the quality of care was extremely pleasant and worry free. The check in process was smooth and…read moreeasy. I love the fact that they are centrally located on the Monterey peninsula.

Behind Black Bear Diner, this appears to be a very reasonable alternative to the current system.read more

We were in town for World Superbike races at Leguna Seca (July 8). We were staying just a block…read moredown the street from this Urgent Care. Soon after our arrival in town my boyfriend was having excruciating jaw pain. It must've been bad for him to want to see a doctor so I Yelped an urgent care. This place was open, close by and most important had good reviews. It was closing in 30 minutes tho, but if we didn't go, bf would be miserable all weekend to see these races. We walked in, place was empty lucky for us, no appointment. Couple of waivers filled out, insurance given and Doctor took us in. Dr. Gilliam is by far the kind of doctor I wish I had as my PCP. He's funny, caring, gentle and educational. After asking my bf some questions and a little exam, it was concluded he had a little infection that needed antibiotics. Dr. Gilliam took care of ALL of it, sent the scripts to Safeway right next door (we needed to get snacks anyway) filled out the claim and sent it to insurance. I mentioned I was a medical coder. He does all of his own coding using software. But if Dr. Gilliam ever wants to hire a certified outpatient coder/biller with Urgent Care experience, we could always use an excuse to relocate to Monterey (hint hint) We were treated like humans, even laughed a little bit at some funny stories. Warm, kind Doctor. I hope we'd never have to be patients again but if we're in Monterey and need an Urgent Care, we're going here. He's the way all Doctors should be.

I know that Dr. Tierney has moved away from Monterey. I have been a patient for years. My husband…read moregot covid and then myself, we were very sick. Dr. Tierney saved our lives. I can not imagine if she was not there for us by email and calling our son every other day to make sure we were doing all the vitamins, antibiotics and then encouraging my son to take me to CHOMP when I became worse. This experience was so difficult and we were scared that without proper medical advice, the outcome could have been deathly. I would have happily paid any doctor for life saving advice. During this time, we were not allowed to be seen in any local facility due to the high risks. So, emailing her was something that we will cherish.

Dr. Tierney has treated both my daughters for a particularly complex and challenging illness with…read moremultiple associated illnesses and symptoms. She has been methodical and thorough, communicating effectively and coordinating with other involved physicians in this particularly complex illness. There have been some occasions when a new symptom emerged or became more pronounced, her ability to respond quickly has been both helpful and reassuring. I recommend her without hesitation.

I've been blown away by the service of Dr. Terry and staff! He is knowledgeable, gives you so much…read moretime and attention at your appointments, really hears you and (bonus) was great and patient with my kids! His office staff is fantastic, easy to make appointments, caring and kind. I'm so happy to have him seeing my entire family!

They say they work on walk in base but whenever you walk in they reject accepting then I made an…read moreappointment and when I came to the appointment which was early in the morning at 8 which means I was supposed to be the first it turned out that they have 2 patients before me because they walked in earlier. Double standards as usual.

Don't come here, worst experience of my life. MD Ronald Gertsch looked in places without…read moreconsent.... And when I complained The manager I complained to disregarded everything I said and didn't care at all. No help and basically told me I was wrong. Then "Janice from corporate" is horribly rude with a nasty attitude calling my family because I tried to get a refund because they lied to me over the phone when I called in advance for a specific need Three rude people who shouldn't be allowed to work with people. Never again. Don't come here.

The front desk staff aren't very friendly. After our visit, I asked the gal to send over the…read moremedical notes and records to my husband's primary doctor but she told me she couldn't do so. Im not sure if this is true or if she was just lazy to do so. The only reason why I suggested she do so was because I called our primary care and told them about the accident and I was told to request the records be sent in by the center...but instead she gave me a phone number to call and short it out myself. Sigh. Atleast the doctors were attentive and friendly, Carolyn took care of my husband and she was very reassuring. I was able to ask all my questions and Carolyn was nice and processional with each response. I really appreciated her demeanor and approach. Thanks Carolyn!

Dr. Banerjee is one of the most caring, compassionate primary care physicians I have encountered…read more I am turning 70; and have had a couple of serious, potentially fatal health conditions. He has helped me navigate through them.

I was really sick with a horrible cough and no voice! Dr…read moreBanarjee opened his schedule to prioritize me immediately and was there to help. He even answered his own phone!! What an amazing doc and fantastic service! HIGHLY RECOMMENDED! Amazing Doctor and service is five star, thank you for being there in my time of need.

This small group has an excellent staff. Dr Michael Hendrick is attentive and takes his time with…read moreus. We have been with him for about one and a half year. This is a MedVip practice.

I am a new patient of Dr. Hendrick…read more His staff is very professional and efficient. Dr. Hendrick is friendly, laid back and you feel comfortable with him. Our first visit was an intake (new patient) my second was for another issue-you don't get to know. But each time everything went well, on time, friendly and you're out of there. Other members of my family go there and love him. Along with some fellow coworkers who recommended him.

I have been seeing Dr. Kurtmen for two years now, and I couldn't be more grateful for his care. He…read moreresponds quickly to messages, truly listens, and always takes my observations and needs seriously. Every appointment feels unhurried -- he gives me the sense that he has all the time in the world and that I'm the most important person in the room. His combination of professionalism, compassion, and attentiveness is exceptional. I feel incredibly well taken care of and highly recommend him.

I had urine lab work done with Dr. Laura Strong and got a result back of having UTI and when asking…read morefor a doctor's note to take a couple days off of work she refused and I was told that I should make another appointment with another doctor to get a note for work because she couldn't determine how severe my symptoms were. I was in such discomfort and pain !! On top of this she sent out my prescription medication to the wrong pharmacy that's a hour away from me and when she was notified about the correct pharmacy to send it to I was told that she would send it to the correct pharmacy and she never did !

I just read in the "Monterey Herald" that Bergstrom is out of prison. I assume that the revocation…read moreof his medical license was "for life" but just in case Bergstrom is ever allowed to practice medicine again, I'm posting this quote from the January 25, 2013 "Monterey County Herald" "Immediately after the conviction, Bergstrom gave up his medical license in California...just as California's Medical Board took steps to revoke his license because of the case." "The board cited several additional reasons for the revocation based on audio recordings of Bergstrom, including jailhouse phone calls that indicated he was practicing medicine while in Monterey County Jail." "According to court records, Bergstrom once inadvertently left a dictation machine running in his office that recorded him offering to sell cocaine or trade it for sex. He admitted at trial that he traded prescription drugs for cocaine." At one point, Bergstrom was my elderly parents' doctor. Bergstrom did not have the patience to care for geriatric patients. Bergstrom may have been good with tall, thin, young, leggy blonde gals BUT I cannot recommend him for senior citizens.

Stay away from this doctor! She's dangerous. This doctor prescribed two drugs for me that are…read moredangerous to take together. She said they were fine. Her English is also really poor and she has a haughty attitude considering her lack of ability to communicate.

I've been Dr. Saito for 12 years since she was with a clinic in Monterey. I've followed her to…read moreMontage Clinic in Carmel. Dr. Saito has shown her caring and thorough diagnosis to me, her patient. I was very impressed when I receive Dr. Saito's letter explaining about my health when she first transferred to work with the Montage in Carmel because the clinic has very limited a period of times to see a patient. Dr. Saito has always tried to do her very thorough diagnosis work for her patients disregarding the very limited time policy of the clinic.