This is the second time I used Keiper Plumbing. The first time I used them, I was satisfied with their work, which is why I called on them for additional work.
I called early in the week of 20 April 2026 and asked for an appointment for 1 May with two issues I was having in my home; the earliest I could get was for 8 May. I stated what I needed done: hook up the plumbing in a bathroom and a leak in my basement. I needed to provide my cc information to keep the date reserved. At that time, the office stated their rep would be at my home between 2 and 4 pm on 8 May. During this conversation, they stated they would be there to work on the bathroom on the 8th, and I had to schedule another appointment for the leak; I was dumbstruck. I stated I live three hours away from the house being worked on. They acknowledged this, and this was the reason for the appointment later in the day.
I arrived early on the 8th, awaiting the service call. There was no phone call or any attempt to contact me. I called the office during their business hours only to be told the office was closed and to leave a message.
The following Sunday, I received a phone call from the owner of the company, and he was very apologetic. He stated he would reduce the estimated cost and that a technician would be there the next day. The technician showed up for the job as stated. I ended up fixing the leak previously mentioned since the company did not provide a follow-up time.
When I finally opened the bill, the cost was the same as the estimate. I was not happy. From my perspective, I was I was blantanly given two falsehoods, and it does not sit well with me. I will not be calling on this company for any future services. read more
