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Keith Tong - Answer Home Lending

5.0 (1 review)
Closed • 9:00 am - 9:00 pm

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Services - Keith Tong - Answer Home Lending

Mortgage services

Mortgage refinancing

Home purchase

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3 years ago

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Straight Forward Mortgage

Straight Forward Mortgage

(11 reviews)

Rik did an awesome job of helping us refinance our home, getting us a great rate and making the…read moreprocess quick and easy! He was great at communicating the steps along the way and very fast at replying to any questions. I feel like the entire process was so fast and that Rik took care of everything. We just did some paperwork online... and a few weeks later we were all set! I definitely recommend using this company if you are looking for someone who will help you get a great rate, is good at communicating, and makes the home mortgage process less stressful!!

Well, I'm happy to say that I finally found someone I can trust after purchasing a home and having…read moreit refinanced. After refinancing the first time, I was referred to Rik by family members. I had Rik look over my Closing Disclosure for a refinance that I signed with a notary the day before. Not only did Rik let me know I was seriously being ripped off, he offered to beat the rate and price that nobody else could match and to expedite the process immediately and close my loan within 2 weeks. I happen to be living in Northern California and he was in Southern California which made no difference whatsoever.   After completing my online application, I can tell you that Rik and his team worked around the clock to close my loan in 2 weeks just like he said. The communication I received from Rik and his team was friendly and professional of the highest standards! I never felt like there was any lack of communication. Any little problem that happened like problems with my home or flood insurance, Rik and his team went out of their way to handle them immediately and it was amazing!  All I can say it that you want Rik on you team, and I will be contacting him for future purchases and referring him to everyone I know. I would highly recommend him as being the first person to call for a home mortgage or to refinance. If he wasn't the first you called already, it's never too late or to get a second opinion because I did, and it was the best thing I could have done!

Dave Pennington -CrossCountry Mortgage

Dave Pennington -CrossCountry Mortgage

(383 reviews)

Dave Pennington is an amazing mortgage officer. Our realtor contacted him on short notice to help…read moreus close on a house 13 days after our initial contact, and he nailed it. The backstory is that we originally were working with a different mortgage officer for a different company, but she warned that we weren't going to be able to make the closing date. That freaked us out, and our realtor recommended we switch to Dave. I'm so glad she did, because Dave really stepped in and got things done, as soon as possible. It's like he had a fire lit under his butt and needed to move move move. We really appreciated that. He pushed us to get things turned around quickly, and he pushed everyone else involved in our transaction (especially the escrow company, which was having issues). On his own initiative he contacted the relevant parties (e.g., the escrow company, our financial advisor, our insurance agent) when things were unclear or when they needed to be pushed. And we were able to make our closing date with days to spare, with a solid mortgage at a very competitive interest rate. Dave took the time to explain the complexities and walk us through things, while also pushing things along and sending us reminders when we were forgetful. One thing I especially appreciated is that he acted as our advocate and gave us advice, rather than being tight-lipped and trying to cover his own butt. In other words, he acted as if he wanted us to get a loan and get the house, and his job was to help us make that happen, rather than trying to protect the bank from all possible risks and just make money for the bank. I recommend Dave most highly.

Dave and his team were amazing! We went my first VALoan and I've owned several previous properties…read moreand this was a week ahead of schedule, so impressed. Referred Dave to my navy buddy in San Jose to purchase his next home. Thanks Dave!

Renzo Marsano - MAR Financial - Renzo Marsano MAR Financial

Renzo Marsano - MAR Financial

(286 reviews)

I've worked with Renzo Marsano three times now, and each experience has been outstanding. He first…read morehelped me purchase my home, then guided me through my first refinance, and most recently assisted with my second refinance. Every time, Renzo has been professional, knowledgeable, and incredibly responsive. Renzo takes the time to explain all options clearly, answers questions quickly, and makes what can be a complicated process feel smooth and stress-free. He truly looks out for your best interests and tailors solutions to your specific goals rather than offering a one-size-fits-all approach. The fact that I continue to return to Renzo says it all. I trust him completely and would highly recommend him to anyone looking to purchase or refinance a home.

It's been almost a year at our new home and Renzo helped us with us refinance! It was our first…read moretime so we had a lot of questions. He walked us through the entire process professionally and kindly. The entire thing went very smoothly. He was always available to answer our inquiries. Prior to refinancing, there was an incident where we had an issue with our escrow account and Renzo graciously agreed to assist us by having a three way call with customer service. This is one of many examples to show how he goes above and beyond to help his clients out; The quality of customer service was beyond a doubt amazing! Thanks again for everything and helping us out! Most definitely recommend Renzo if you are seeking a home loan or need assistance with refinancing.

Navy Federal Credit Union

Navy Federal Credit Union

(6 reviews)

I've been an NFCU MEMBER for 37 years ... and I've used many other institutions…read more Navy Federal is the best bank I've ever used, they greet you when you enter and leave. As a person who worked In Hospitality for over 15 years ( Hyatt & Sheraton , Hilton). There Customer service skills are beyond phenomenal... FIVE STARS and more ! The best banking experience I've ever experienced, weather in person or online . And I had my account hacked once. They found it right away. I mean right away, and contacted me ASAP I can't say much more than that

the navy federal credit union credit card is a fraud. i been…read morecompletely paying off the balance of the account keeping it down to zero dollar owed. i been finding the payments owed using the credit card and refunds right now from amazon paying down the balance recently dont match the current balance of the account. it seems that the balance is automatically raised with no paper trail ,..in other words the balance owed is invisibly raised with no supporting documetation. Navy Fed a few years ago was taken to court by a agency in the federal government for fraudelent business practices and fined a total of 20 million dollars. Now 20 million dollar fine is small potatoes to a large bank like navy feds. I believe this didnt stop navy fed from returning to illegal business practices cause they know if caught they will be paying fines that dont stop them from fraud. in other words the 20 million fine should be instead 500 million fine. I would stop and delete your credit card from navy fed and get your credit card from another bank. It seems they found a new way to raise your debt balance of your credit card most likely without you knowing it. Navy Fed in this action doesnt support military veterans,..they instead use them. Google navy federal credit union lawsuit and you will find latest lawsuit against NFCU ,..one right now in 2026 that a lawsuit is in progress regarding racial discrimation in mortgage lending against blacks, latino and native americans. In 2024 Consumer Financial Proctection Bureau ordered NFCU to pay 80 million in overdraft fees in restitution to customers and $18 million for illegal overdraft fees . Read more in this link for other lawsuits against NFCU. I am US Navy retired .

Keith Tong - Answer Home Lending - mortgagelenders - Updated June 2026

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