This review is several years overdue, but has weighed on me all this time. I hired Jeff's wife…read more(Debbie Pannell), firstly, and got a bait and switch with mainly Jeff being the point person. I was selling my late father's house in Sebastopol and will highlight the issues: 1. I got zero help preparing the property. They showed up once in 7 months. 2. The few referrals for help with the property were their friends - none were appropriate in meeting the needs of the project. 3. Word got out through me, not them, so I ended up showing interested parties the property myself. I didn't mind this as we had agreed on open houses in the spring. 4. I checked in with them about this activity and interest and was told to refer offers to them (Jeff and Debbie). 5. I did this for the next interested prospective buyer, and Jeff and Debbie suddenly set up an urgent call with me where they excitedly told me I had until 5pm that day to accept the offer, which they said I should do. (What about the open houses?? They had said the market was very strong.) 6. Mind you I was grieving two family deaths during COVID and handling this massive property by myself with two kids. Under pressure - two "experts" and one of me - I accepted the offer by 5pm that day. Everyone I knew, including realtor friends, were later shocked at the way this was handled and said I could have/should have done much better financially. 7. No one ever went over the paperwork with me. It was delivered to the house by a notary public as I recall. Unbeknownst to me, I signed away light fixtures that were family heirlooms. I realized on my own what had happened, and had to fight to get those back, and replace them myself and at my own cost, as per Debbie and Jeff. 8. I then felt pressured by them into leaving more family relics for the new owners "to maintain the character of the property" 9. There was no communication with me around changed closing dates or walk throughs by the prospective buyers. I was in the dark and blindsided more than once. 10. I did consult with a lawyer after all this who agreed on how bad the situation was, but said I unfortunately had no legal recourse the way the laws are set up. 11. At some point I spoke to Jeff's higher up, Bill Facendini, about all this. He had an associate on the line as well - again, two of them, one of me. He tried to appease me until he became aggressive on the phone when I suggested there be some compensation: "Discussion like that stops right now. I will defend the realtors to the end." I asked what they actually did for me. His reply: "They did their job!" (for him, but not for me) Quite frankly, I have felt intimidated since that call to write this, but I'm not intimidated anymore. I wrote a letter with these issues of concern to Jeff and Debbie at the time. Their reply: "Congratulations on the sale of the home. Very surprised you've been disappointed. We hope this brings you closure to this chapter and allows you to move forward." In character, zero response to anything I asked them to address.

Jeff is literally the best real estate agent in Santa Rosa! We are first time home buyers and had…read moremet with another agent before Jeff who was awful. When we met with Jeff it was like the heavens opened up and sent us a real estate angel. He is experienced, knowledgeable, professional, courteous, and simply a nice person. He grew up in Santa Rosa and knows everything about the city, which is very helpful when you're looking to buy a home. Jeff is an ace up the sleeve and anyone would be lucky to have him as their agent.

I have had the pleasure of working with Andrew on a real estate transaction. He represented the…read morebuyers on one of my listings in NW Santa Rosa. He presented a quick offer with terms my clients readily accepted. We then closed escrow sooner than the scheduled 30 day period. He represented his buyer clients well, and everything moved along according to plan.

I have given Andrew 2 opportunities (with a year break in between). Each time I have asked up front…read moreif he had time to work with me and he assured me that he did. As soon as he handed me over to a lender to get the pre-approval process started Andrew immediately became unavailable; he did not respond to emails, calls or text messages, even when I was anxiously inquiring about available homes. I even had to learn about the status of homes through the lender. Andrew is a super nice guy but just because he is a family man does not mean he is customer service driven or professional. I have moved on to a different agent and will not be going back for a third round of frustration.

I have used real estate agents frequently over several decades and Paul was one of the best I have…read moreever met. We just used him on a rather complicated commercial property purchase and he did a wonderful job. He's knowledgeable, responsive and very good at what he does. I highly recommend Paul Schwartz for your real estate needs.

Phil is the best of the best real estate agent…read more Decades of experience and success Always the go to person to call when needing to sell or purchase real estate. Phil gets it done!

well this one takes landlord the prize! landlord/predator - let me explain why this is my opinion-…read more(first, I was single mom staying in and Airbn, desperately in needed a home) upon renting from Phil in may 2024, I spent the first six months of my tenancy with no toilet- it over flooded weekly leaving sewage sludge on my bathroom floor AND going down my driveway- my son and I had to use the bathroom the the nearest gas station until November, when he had no choice to replace it - the toilet cracked and flooded. a year and a half later and I've paid my rent on time every month, never late no late fees and no bounce check- in September 2025, he notified me of rent increase, I let him know that I won't be staying with increased rent- he began retaliating, would NOT respond to my new potential landlord inquiry's and also BEGAN creatING emergencies to enter my rental property causing major disruption- wanting to put me into eviction so it would be difficult to rent in the future- BEWARE- he will take advantage of you and position things so he won't give you your ($5600) deposit back. I can't figure why he is acting out like this other than not wanting to return the deposit or ONCE I move, he knows NO ONE WOULD pay $2900 for this old junky house with 20yr old carpet (vomit) yes, I had to but 7 large rugs to cover this yucky carpet . this is my experience with Phill Rose Realty

I needed to find a broker/lender that I trusted to move forward with my home buying process. I was…read morereferred to Bodhi and his team by my sister in law who has many clients that speak highly of Bodhi. By the time I spoke with Bodhi, I had already spoken with 3-4 different brokers and I was getting tired. Bodhi sparked a new excitement and confidence in my home buying process. He was detailed and specific on pinching numbers to allow me to feel comfortable with what I could afford (including cash flow). It was important to me not to be house broke and he was always honest with me. Being a first time home buyer is overwhelming in and of itself; having someone like Bodhi and his team who are patient and willing to educate and re-educate was such a relief. I felt like I had someone on my side; it wasn't just about the money. Every time I had a question or needed something, they were always available or would call me back immediately. The process of home buying was smooth and they instilled a lot of confidence and calm in this process for me. I wish I could give them more than 5 stars. I highly recommend Bodhi and his team. You won't regret it!

There are people who do their jobs. And then there are…read morepeople who change lives doing their jobs. To Empower Capital Group, Bodhi and Elsa--I don't even know where to begin. This wasn't easy. We spent months navigating what felt like an impossible road. Three appraisals. A denial from the first lender. Countless hoops to jump through. So many moments where it would've been easier to just walk away. But you never did. Bodhi and Elsa--you stood by me and my dad every single step of the way. You didn't just process a loan. You fought for us. You believed in the importance of keeping a roof over my dad's head, and you never gave up--even when things got hard. Even when you could have. And here's what meant so much to me, maybe more than anything: you told me the truth. In an industry where silence often replaces honesty, you didn't hide the bad news. You didn't leave me in the dark when we were up against a wall. You brought everything to the table--the good and the bad--and gave me the opportunity to overcome it. That kind of transparency is so rare these days, and it meant everything to me. You saw that this wasn't just about money. It was about dignity. Security. Love. It was about helping an elderly man stay in his home--his safe space, his sanctuary. And you made it happen. It brings me to tears to think about what you did for us--not because you had to, but because you wanted to. Because you saw the heart behind this, and you matched it with your own. This is what it looks like to work with good, ethical, human-centered people. This is who you want in your corner. To anyone looking for a mortgage company that goes above and beyond-- Empower Capital Group is it. Ask for Bodhi and Elsa. They don't just make loans happen. They make miracles happen. From the bottom of my heart--thank you. You didn't just help us with a reverse mortgage. You gave my dad his home. And I will never, ever forget that.

Shad Cloney has helped us with three homes now, and he's just really easy to work. Shad makes the…read morewhole process of a stressful situation seem easy. We always feel like he's genuinely looking out for us, which is why we stick with him. Shad is truly the best!!

I've lived in Petaluma for 22 years, as a homeowner and now, as a renter. I wasn't sure about…read morewhether I wanted to own a home again, but wanted to talk with someone knowledgeable who wouldn't be disappointed if I chose not to buy. I met Shad years ago when he was walking the neighborhood, meeting folks and passing out flyers. I was impressed with his work ethic and friendly manner, so I reached out to him recently. He has been generous with his time and expertise. I know I can trust him to give me the best advice, even if it doesn't result in an immediate sale.

In the hottest seller's market in decades, Robert got us a house we loved. The details are…read moreremarkable: we actually lost the bidding war, but Robert made us fill out a back-up offer, even though at the time he agreed it was almost pointless because no one would give up a house in this market when they had put in the winning bid. But rare things do occur: the winners backed out and we were suddenly in first position because of that back-up offer. Sensing that sellers would not want to have a second offer fall through (which would require a return to the market), Robert negotiated a new *lower* price for the house--despite our initial apprehensions. And sure enough, he got us a better number. But long before this success, Robert had impressed us. When my wife and I would go to open houses and the agent there would ask us who our agent was, the reply of "Robert Ramirez" would often evoke "We love Robert!" or "You have one of the best agents around." Everyone we spoke with told us how much they liked Robert. And this is important--an agent who is liked and trusted by other agents is able to help much more than one who is not trusted. Add to this Robert's 40+ years of selling homes in Petaluma and you're going to eventually find success with him like we did. One final note: no matter how busy Robert was (including a week when he was on vacation in Hawaii), he always answered the phone and our emails promptly. If he couldn't talk right away, he called us back shortly after. There was not a single day in our long search when we were unsure about something because Robert had not gotten back to us. He really, truly cares about doing things right.

Robert is an incredible realtor. My partner and I are relocating to Petaluma from SF during the…read morehottest housing market of the past 10+ years. As first time home buyers in a competitive market, Robert skillfully guided us through a lengthy and complex home buying process that resulted in us buying a home that is absolutely perfect for us. Robert seems to know all the key people in Petaluma and has been a realtor in the area for so long that he can tell you an endless amount of detail about every specific neighborhood and even specific streets. I would highly recommend Robert to anyone moving to Petaluma, especially other first time home buyers!

Steven was amazing when my husband and I were selling our house a few months ago....friendly,…read moreprofessional, and so helpful. Steven gave us good advice on how to get our home ready, he had a great photographer take wonderful pictures of our home, he set up a fantastic little website so prospective buyers could check out the house, and he was great about answering all the questions we had. When my husband and I get to buying a new home, we will definitely use Steven.

Cozza team helped us through the process of buying a house in Santa Rosa and it was a very nice and…read moresmooth experience. Kelly Valera was our agent and she was incredibly responsive at any time of the day. We can't thank her enough.