I hired KAC to do a bathroom remodel on my first floor and a new shower in my upstairs bathroom…read more They did a BEAUTIFUL job and were great to work with. The subcontracters were professional and easy to deal with . The project manager was great. It took a lot longer than I had hoped but all in all I was very happy. However, it turns out that they do not stand by their work. Months after the job was done, the drywall around my first floor shower started to crumble. I sent Kevin photos. Without coming to see it, he "diagnosed" the problem - that water was getting in between the bathtub and tub enclosure and damaging the wall. He said it was a common problem with tub enclosures and he could fix it for $1500. I said ok and he had his project manager Dave come to look at it. It was only then that we realized that was NOT the problem. When the bathroom was done they had left the round metal part that the shower handle is attached to ungrouted. It was loose and would spin around. I asked the plumber about it when he did the bathtub and shower install and he said "its fine". I didn't question it because he ALSO left it the same way on the upstairs shower. I thought that probably the pipe behind it was fully grouted so that water could go behind the round part but would not permeate behind the tub enclosure. So anyway Dave realized quickly that water was going behind the round part, into where the pipes were and behind the tub enclosure. That was what was causing the damage; the job had been not fully completed. The fixture should have been grouted. He assured me that I would not need to pay for repairs to the wall. I asked Kevin to schedule a repair and he insisted on payment, as we had agreed before. But that agreement was before we realized that the entire problem was caused by his subcontractors not finishing the job in the first place.

Our 1880s shotgun style home was transformed in an open floor plan for better use of the space…read more Kevin and his team did a fantastic job!

I had a a very difficult time finding someone to help with a bulkhead/foundation issue in…read moreFramingham. Almost all the contractors you find will do either the foundation or the bulkhead but not both. Most of the bulkhead contractors had a waiting list into next spring. I was lucky to eventually find Bella Masonry. Adam was a huge help explaining what my issues were and was very responsive throughout the process. His crew did a great job replacing my bulkhead and sealing where the bulkhead met the foundation of the house. I'd highly recommend Bella Masonry.

I hadn't even hired Adam when he spent an hour on the phone giving me advice about how to deal with…read moremy ancient fieldstone foundation. I had spoken with several other masons but it was quite clear that Adam was at another level than they were in his comprehension of the issues I was having. What a confidence builder. Generous and wise, Adam is an unusually engaged craftsman. I will be calling him again.

I had Granite Bros replace my existing countertops with granite approximately six years ago. Since…read morethen I refurbished an old set of cabinets and base drawers and needed to replace that countertop with matching granite. Luis responded immediately and within one week installed the countertop and even decided to put a piece on my trash/ recycling cabinet which was a wonderful surprise! The work this company does is top notch and their prices can't be beat. I have never dealt with a company that focuses as much as they do on customer satisfaction. The countertops are absolutely beautiful and I couldn't be happier with the service I received. Thank you Luis for your excellent customer service!

Julio and mustard-not spelling correctly and I apologize; they arrived on time. I originally…read morerequested a cut only, as I was told it needed one cut. But when Luis sent over the estimate, he included this; "We will make sure it fits before we leave." Smart man. And guess what, Luis was right. The wood on the cabinet underneath was not allowing the cook top to fit and it too needed to be cut. The men picked up the cook top a few times in order to try to see if it fits. Very personable, kind men. The only thing I didn't like was the dust but when you have to cut granite inside a house, it can't be avoided, unless they tape up plastic. But, you still get dust. The estimate was 275-475 and it completed the work for 325 cash. We are very happy with this company and would recommend them.

I'm very disappointed with SMB. They installed granite in our outdoor kitchen and fireplace that…read moreunfortunately did not last two years. They replaced it but it has cracked in the exact same places again. In researching, granite, if properly installed, should last 20+ years and is the most durable for harsh NE winters. I'm very very frustrated and disappointed that my granite was not properly installed by SMB and when I reached out to ask them to remedy the situation was unfortunately not offered any. I will have to seek out a different and more qualified granite installation company.

The team at SMB did an amazing job with our kitchen counter top. They were easy to work with, gave…read moreterrific advice about both the selection and sizing, and did the job in the time-frame promised (something I no longer take for granted). The on-site team was professional and did a perfect job with the installation. Our kitchen looks amazing - thank you!

Garabedian Plumbing saved the day for me. Frozen pipe burst…read moreand started to flood my basement. This happened at 11:30pm. I called them and their answering service said they would have their on-call tech give me a call !5 minutes later I received a call. He asked if I had shut the main water shutoff valve off, I told him I had just moved into the house and did not know where it was. He instructed me where and what to look for in my basement. I found it and shut the water. He told me he could come out that evening but if I could get through the night and wait till the next morning, I could save 50% on the labor charge since overtime rates were mandatory. They sent a tech at 8:30 the next morning and within 2 hours the piping was replaced, and he installed some insulation to prevent future freezing of the pipe section. Very professional operation. Thanks, Steve L.

Moved an ild oil pipe from our home in the wall so it could be opened up , took a while but was…read moreglad he could do it. Very professional

Our hot water boiler combo stopped working on Monday night. I called Fresolo, even though it was…read moreafter hours, thinking I'd leave a message, but I was able to speak to an actual person!!! The woman asked if our situation was an emergency, which I appreciated, but since it was mild weather, there was no emergency. However, it was urgent. She then said I'd be contacted the next morning, and I got a call bright and early, and Rodney showed up shortly after that. He saved the day for us! And besides being skilled, he was a pleasure to do business with, and that is an important part of customer service. So, all around, thank you, Fresolo, and thank you, Rodney!

We're brand new to the NorthEast from Texas and R. Fresolo and their tech Andrew, worked us in…read morealmost same day for a boiler check. The gas boiler was perfect but the water circuit to our hydronic heaters was shot! A suggestion for a fix was made and it worked! Couldn't be happier with work and explanations.

We highly recommend Bonsai builders. They consistently provided us excellent service. They…read moreshowed up when they said they would come and stayed until the job was done. They were respectful of our time and property. One little thing that stood out was the organization of their trucks; they were very well equipped every tool had a place. They cleaned up the site every day and clearly communicated next steps. A class act

Our prior contractor was too busy for the work that needed to be done which led me to find Bonsai…read moreBuilders...a blessing in disguise, if you ask me! Our front porch was in need of some major updating (a lot of rotting wood, railings were wobbly, pillar trim and paint coming off, etc). They were able to squeeze us in their busy schedule which I totally appreciate. Jason was very honest with what work needed to be done as I initially only asked for new railings. I didn't want to wait until the rotting wood got worse so I agreed and trusted his professional opinion. Thank goodness I did because there was a little more damage from water and ants that he found which I didn't want to deal with down the road. He used pvc to wrap the base of the pillars (which looks so much better and well proportioned) and replaced all our risers and kick board with pvc too. I am all for low maintenance so I'm glad I don't have to worry about rotting wood again! He even replaced our electrical outlet to a more low profile one. Jason is a perfectionist...very detail-oriented and meticulous, he kept pointing things out that I would never have noticed and fixed the issue promptly. He and his worker were respectful of the property, cleaned up after themselves, and were on time. I can't forget about Kristin (Jason's wife and company manager) who was very communicative in regards to scheduling, estimates, etc. She was very responsive and got back to me quickly whenever I had a question (a rare trait these days!). Overall, I would definitely recommend Bonsai Builders and look forward to hiring them again in the future. I've already received so many compliments online. Even my neighbor stopped to say how beautiful it came out as she was driving away. Hire them, you won't regret it!!

Scott's Siding did a fantastic job on our home. They were recommended by a couple who had just had…read moretheir house resided, and I called Chris the next day. He got back to me immediately, gave us a very good quote, and actually started the job sooner than we expected. The siding looks beautiful. The crew was very attentive to detail, worked really hard, and cleaned everything up. We couldn't be happier with the results. I then had a door replaced, two storm doors installed, and some decking replaced and again, the work was done with great attention to detail, they worked all day to get it done and cleaned everything up. Excellent service, very professional, highly recommend!

I was in the market to get two, well-past-their-prime doors replaced at my home; a storm door and…read morethe entry door. Faced with, once again, the prospect of having to gather names, call people, setup appointments for estimates, and all the other fun and excitement that comes with hiring for home projects, I resigned myself, against my own better judgement, to go to a big box store to get everything done through them. I mean, it's just doors. How much of a hassle could it be? Notice how I said, "against my own better judgement". Needless to say, it was a fiasco and details are for another review. Despite the drama, I did manage to eke out a ballpark figure of an estimate that included hardware and installation/labor costs so I at least knew how much this was going to cost me no matter who performed the install. Otherwise, I found myself back at square one until I was talking with a friend about this project. He asked why I didn't call Scott's Siding and Remodeling (SSR) as they do doors too, not just roofing and siding. Given my wonderful experience with the roof, I promptly called SSR after hours and left a message with the answering service. Scott called me back the next day and we went over some of the preliminary details. We scheduled a day so he could come out to see what needed to be done, take measurements, etc. Before that though, he said he would mail me a packet containing catalogs for storm and entry doors for me to sift through. Sure enough two days later, the package arrived in a professional-appearing and addressed envelope. Everything Scott said that would be in the package was and I went immediately to work on looking at and choosing what I wanted for the doors and hardware. The catalogs offered far more and better options than the big box store which was nice to see. As with the roof experience, Scott showed up on time and was ready to assess the project. After we ironed out the details and measurements taken, I offered up my choices from the catalog which he promptly recorded. My order would be custom, so there was at least a three week delay while the order processed, then once they were in, we'd go over getting an installation date. I planned for at least a month, month and a half time span from order to completed install. The price? Pretty much on par with what the big box store was asking. SSR came in a few hundred dollars higher, but that did not bother me at all; you get what you pay for. That was late August. Fast-forward to early October. Scott called saying he had a sudden opening and wanted to know if I was available the following day. I was on vacation from work, so it could not have been better timing. Scott informs me that my doors will be delivered in the afternoon and "Don" will be at my house the next day at 8-8:30AM. At around 12:30PM, the doors and all applicable materials were delivered as promised. The next morning at 8:15, again on time, Don and Ed arrive. After rechecking measurements and looking at the physical doors, they went to work. Don and Ed were very professional and friendly. I had no misgivings about their abilities. They worked at a steady pace and methodically. I never got the sense they were in a hurry which I liked. The impression I got was they wanted the job done in a timely manner, but done right, not half-assed like the previous doors had been. By about 2PM, the job was complete. The new doors were in, trim replaced, jamb, sill, and a small part of the trim on the outside of the door was replaced too which was appreciated. The result is a clean, proportionate aesthetic that makes the doors look a bit more classy. I could not be happier with the end result! Throughout the project, Don and Ed cleaned up the work area and even swept my driveway off of wood shavings/dust despite my insistence it wasn't necessary as I was going to wash and vacuum my car. The professionalism and quality workmanship is refreshing and quite lacking in this industry. It's reassuring to see there are companies like SSR who are high above the usually negative contractor reputation. Listen, if my roof review wasn't good enough, this second review serves as more ammo at what a class-act SSR is. I can't stress it enough that SSR should be on your list of potential hires for your next home project, if not the company hired, if you're looking for no hassles and quality work.