Garabedian Plumbing saved the day for me. Frozen pipe burst and started to flood my basement. This happened at 11:30pm. I called them and their answering service said they would have their on-call tech give me a call !5 minutes later I received a call. He asked if I had shut the main water shutoff valve off, I told him I had just moved into the house and did not know where it was. He instructed me where and what to look for in my basement. I found it and shut the water. He told me he could come out that evening but if I could get through the night and wait till the next morning, I could save 50% on the labor charge since overtime rates were mandatory. They sent a tech at 8:30 the next morning and within 2 hours the piping was replaced, and he installed some insulation to prevent future freezing of the pipe section. Very professional operation. Thanks, Steve L. read more

Moved an ild oil pipe from our home in the wall so it could be opened up , took a while but was glad he could do it. Very professional

These guys are outstanding. Al (Alec) arrived precisely on time, looking sharp in his Garabedian shirt. He immediately conveyed a sense of confidence that he knew what he was doing -- and he just got everything done quickly, efficiently, properly. And then some: there actually were two other jobs we hadn't originally had on the call order, and he took care of those effortlessly too. He was a superb communicator -- letting us know what he was doing and what he was going to do. And he left the place super-clean and tidy. Five out of five stars! Ten out of ten stars! read more

We called Garabedian to fix a small leak in the upstairs bathroom. Within 30 minutes, the plumber they sent "blew a cap." Water damage on all three floors. Though the plumber was very sorry, there is no forgiving such an egregious mistake. They will never be allowed in my home again. Update: Mass Restoration basically turned my house into a hazmat site. The drying equipment is generating 100dB of noise and is expected to be running for several days. Then the renovations begin -- re-plaster the ceiling, replace carpet and wallboards, and painting the walls that were less damaged. This is a complete nightmare caused by a single incompetent plumber in my house for less than an hour. Imagine the disaster that he could create in a larger project. This company cannot be trusted. read more

AMAZING service!!!! They responded quickly, showed up when they said they were going to show up. Fixed our furnace even did little upgrades to it. And the price was fair. Very very satisfied with this company I highly recommend them. read more

Our furnace stopped working the Thursday before Christmas. We called Garabedian plumbing they were there within hours, installed a beautiful efficient new heating system and had us up and running by 4 o'clock the next day outstanding people to work with a very reasonable pricing. I would definitely recommend Garabedian plumbing. read more

8 AM -Our Water Heater decided to fail and leak in our basement. We called Garabedian Plumbing. I sent a photo to them of our current water heater. 8:15 AM. received call back from Garabedian telling us they had a quality water heater in stock and would come by same day to install. 10 AM Garabedian arrives , removes the old water heater and install new one. This is not easy- some new exhaust pipes installed to meet current code, getting permit and inspection from City of Worcester. I asked for addition of drip pan. 2 PM Zach and Kyle install new water heater and 1/2 hour later the water is hot. My wife is very happy-which makes me happy. Invoice is very reasonable for a quality AO Smith water heater with 6 year warranty. Workmanship on installation looks first rate. Garabedian Plumbing was recommended to me by my neighbors and they gave me great advice. A very good experience that started with a what I thought was a big problem. read more

Garabedian Plumbing & Heating - New Hot water Heater - Plumbing Near Me - Worcester, Massachusetts

Decade old water heater needed to be replaced. They got me on the schedule quickly and installed a new one along with a leakbreaker.

They charge 150$ an hour and billing starts 15 minutes before they enter your home. They take 3 hours and charge 450 $ to replace 2 faucets a(details below). Its not good for me, its not good time as per google (typical faucet replacement job by a professional is 30 minutes). You can decide if its good for you. First gentleman came in to fix a faucet and suggested replacement. They had estimated an hour to fix 2 faucets. If you check Lowes / google replacement for faucet it takes 30 minutes to an hour. I thought the estimate was fair and called for second appointment to replace faucet. Second Gentleman who came took 3 hours to replace faucet. I was billed 450$ for it. I spoke to the service manager and he said plumber was in the house for 3 hrs so he is going to bill for 3 hours. When i asked him if I should monitor his plumber on what he did for 3 hours to replace 2 faucet, he didnt have an answer and seems to think that 3 hours for 2 faucet is a fair time. Google and ask any plumber on how long it takes for replacing a standard working faucet (its 30 mins to max max 1 hr) im charged 3 times the normal!! He also added that in case there are leaks from the plumbing of faucet, they are not responsible as I purchased the faucet and it would be a separate call. This conversation he added when we were talking about 3 hrs for basic faucet. It was totally out of context and is he saying that warn me there will be leaks (see others reviews below). I was hoping to use them for other work in home but I havent won a lottery yet and I might need multiple wins if they keep up their work at this rate. Time to look for another plumber. read more

The technician arrived at my home LATE after telling me he was 15 min away tech showed up 2 hours later. upon arrival i had to tell the tech to please put his mask on. (sorry this is a pandemic.. wear a mask!!) to say the least The technician was rude and grungy the rest of the time he was on site. now when the tech was done we went outside and i handed him my card waited about 30 mins got my RECEIPT and went along with my life.. or i thought.. Nowwwwww 4 months later i get a call from Cindy a very rude miserable secretary or receptionist saying i have an overdue bill and proceeds to explain how they have slipped up and Garabidian offices are behind on billing... ( NOW If a company is 4 months behind on billing SOMEONE needs to be fired!! If Mc. Donald's employees can charge appropriately and on time why cant a professional plumbing company...) for the whopping $105 an hour i expect perfection and professionalism and this company has delivered anything but that. this is unfortunate as an owner of 6 properties now i can confidently say i will never be calling them again. ZERO stars DO NOT recommend!!! read more

I called around 9AM to have a flush valve and a tank to bowl kit replaced on my toilet. They were very prompt to come and do the repair that same day. I usually do minor repairs myself but I could not because of a surgery. I looked up pricing on the parts I wanted replaced and they came to $26 at a wholesaler near me. My wife was unable to see the completed job or she would have asked the fellow to clean up better. I came home to find that the plumber had just left and had been here about an hour. I went to the bathroom to find the toilet running. I lifted the lid to find that all the internal and external tank parts were replaced, some of which I replaced only about a month ago. I called questioned the bill and was told when repairing a tank that they replace all parts including supply line even if working okay. I'm no plumber but it would not have taken me more than an hour to replace the parts needed. $343 is outrageous to replace a flush valve. If you normally put in more parts than requested to do a job, make sure you let the customer know before you do the job. Parts $103 Labor $240 read more

Terrible- if i could give 0 starts, I would. First let me say this is the 2nd time I've worked with Garabedian. The first time the dispatcher/secretary was terribly rude but I got over it since their plumber was fantastic and quick. This most recent time was horrible- they didnt even show up. Had booked them for an appointment that I needed to be home for and I moved my entire work day to be home. They never called me and after 1 hour of them not showing up, I called them and they said it would be a delay. So then they called back saying the plumber cant show up unless we pay overtime since it would be past 5pm. never once did she apologize, almost making it seem like my fault and I was inconveniencing them. The lady was rude every time i spoke with her and I would never use their services and will be sure to tell my neighbors to avoid them at all costs. Horrible. read more

Thank you for the excellent work and prompt service. Rick did an excellent job replacing my water tank and attaching a water filter. This is my first experience with Garabedian and I am completely satisfied. I will be recommending Garabedian to family and friends. read more

Do not use Garabedian. ZERO STARS! They are not thorough and Cindy is THE RUDEST person at this company. I don't know if she's the owners family member but you need to get her out of your office. She constantly gaslighted me during our phone conversation (yell-fest) and refused to allow me to express my thoughts and stance. She kept speaking over me and twisting my comments to suit her needs. Initially, I'd been a customer for Garabedian for a few years. I always dealt with techs like Zach or Jimmy (both of whom I enjoyed working with). I never had to deal with back office initially. This January 2022 I had a no heat call placed. It's April now and I still have no heat. I had 5 visits from Garabedian techs and they haven't fixed my issues (single family home, forced hot air from oil). Usually at any visit from them, I pay by check for that day's service. First visit in Jan I paid by check. Heat still not working after visit 1. The 2 guys said it's because I need to leave my maintenance door open to circulate air and not choke the system (5 years I've not had to do this but now they say this is reason). 2nd and 3rd visit within a week and still not fixed. After 3rd visit I called to speak to a manager and I got Tim (?). I ask him what is the plan of action for getting my boiler fixed and I said it's been 3 visits and guys aren't really getting the job done and seem at loss. Tim said he'll review my paperwork and call me back. When he finally calls back he has no real answer as to what a plan might look like. He sends guys out again for visits 4 and 5. Now, mind you, I like to pay by check at each visit but after 1st visit the techs tell me they don't know what or if I'll be charged so they couldn't tell me what kind of check to write (fair enough for a tech not to know). Which is why I called manager. He didn't know either what to tell me. After 5 visits I was done with having guys keep coming out replacing parts and sometimes same parts over again WITH NO DISCUSSION OF A PLAN OR HOW TO ADDRESS A DIAGNOSTICS OF MY FURANCE SITUATION. No call from Tim again to talk me through a plan. I did get a $1200 bill from Garabedian though. No call, just the bill. I called Tim and said I had a problem with the bill especially as I was still sitting in February with no heat. I give up with this company. Tim should have been working with me. Yes, I get your company is busy but I am a person without heat but luckily I scraped by using an alternate source of heat through the rest of winter. After no calls from Tim, I get a new invoice with money knocked off the total bill. Good, we're getting somewhere. But there's no explanation as to what was taken off and why. What's the rational for taking money off? Is it because you agreed with me or because you wanted me to go away? I didn't pay it because the statements on the invoice were incorrect. In particular, they said they ran clean oil through my system (through a line; not from my tank) and tested it and the system ran fine. NOT TRUE! I was there with the young man when he went to get that bucket of oil from his vehicle and he suggested to me what he was going to do was run that oil (not new clean oil but collected oil from other customer visits!) through my system. Invoice said clean oil but that's not accurate. If he had run clean oil through and proved my system worked then sure I'll accept that but it wasn't a bucket of clean oil! Now Tim and invoice say its because I have dirty (no good) Peterson Oil and they actually put that on the invoice as to the cause of my broken boiler. Bad peterson Oil. OK. but you waited until the last visit when I said I was tired of you coming out here and not being able to fix my system and NOW it's the last resort of bad oil from Peterson (which I have used off and on for 5 years). Cindy is a whole new ballgame. She gaslighted me when I spoke to her and I was explaining to her why I didn't pay the bill. She said she'd take me off her customer list. Ma'am, I stopped being your customer in February. I tell everyone and anyone my Garabedian experiences in the hope that you won't run into a similar situation as mine. read more

Have had several positive experiences with Garabedian--from fixing a radiator that was going haywire, to optimizing the rest of the radiators, and servicing the boiler. Always on time, and fair as plumbers go with pricing. The latest visit was using their camera to check out my sewer line as a tree had made its way into the line causing a backup. Had someone else clear the blockage the previous day but didn't have the camera. Wanted to make sure the pipe was ok. Within an hour of calling to schedule an appointment, 2 techs showed up. They were extremely polite and gave me a full assessment as we all watched the video screen while the camera traveled down the drain. Have recommended them to friends and will continue to do so. read more

Rick walked me through a reset on the boiler over the phone. The boiler fired right up, good man. Otherwise I was fifth in line before Rick could get to my house. Need to have a cleaning/tune up done this week. It's nice to know that such expertise is at Garabedian Plumbing & Heating. Thank you Rick! read more

Alec arrived at the house on time and was incredibly courteous and professional. He took care of our broken toilet much faster than anticipated and was able to fix it without having to replace all of the parts as we'd initially thought was going to be necessary. He even took the time to show me what the issue was, explain it, and even recommended how we might be able to fix it ourselves in the future to save ourselves some money. I highly recommend! read more

The technician arrived at my home on time as they had scheduled and the response and follow up from their office to schedule the appointment was done very well. The technician also review potential future work and said it was something the company had the ability to complete. I called the company back and spoke with one of their sales employees and the service was actually not something they provide. Also when the technician had wrote out the bill for reviewing my furnace(only work that was actually completed was removal of furnace filter) the bill was written out for 2.5 hours when the technician had only been their 90 minutes. I questioned what the hourly rate was ($104 per hour, as my heart skipped a beat because I am a contractor myself) and didn't say anything else after that and paid the bill. I was over charged by 1 hour or $104. I do not recommend this company at all and I will be going to search for another contractor who will complete honest work. read more

My tenant called last night - the water heater was leaking. I started calling places (ABC order) until bedtime. As of 8 am this morning, no one had returned my call. Called Garabedian at 8:30, RICK promptly returned my call, and was at the rental house (with his N95 mask on - most appreciative!!) by 9:45. He explained the process, gave me the total quote, and went to work. RICK and Garabedian Plumbing will get ALL of my business from now on. Leslie Williams read more

We had an excellent service call from this company, and if we ever have any plumbing needs in the future, we plan on using them. My husband and I had to install a new garbage disposal as ours broke. We also needed to replace the entire plumbing system under the sink - long story as to why it needed to be replaced. Anyway, this was during the COVID 19 garbage and despite the limitations, the plumber that came out to our home was very respectful, courteous and did a fantastic job at getting the plumbing fixed and installing our new garbage disposal. Pricing was fair and honest. Its so nice to have a running sink again that drains properly! We would recommend them to anyone! (By the way, we are located in Worcester, MA. Sorry, old info on our location I guess.) read more

I have used Garabedian for maintenance on an old steam heating system, the service was always perfect, and the price right. They recently replaced a hot water heater. They did it quickly for a reasonable price. The service was not perfect, they damaged some stairs to the basement, and left the box, but i would use them again. read more

I have to say, these guys have been nothing but amazing! We started with a waterfall coming from the shower handle and Lynn walked me through what to check and said it wasn't causing damage behind the wall and we scheduled an appointment. Lynn also called to confirm with us that morning to ensure we hadn't forgotten and would still be home. The tech that came out (Eric) was great! He walked us through exactly what was going on and helped us understand our options. He also ran our to get the parts needed and installed them in no time. We felt comfortable with him and confident that he was getting the job done. These guys will be our go to should we need any sort of plumbing work in the future! read more

Thank you so much for the quick response and excellent service! Seamus did an excellent job repairing a leak in our shower. His expertise and patience kept us from cutting into the drywall. We had were very pleased with the Quality and service when we first used Garabedian, when we bought our first home. They continue to be the place we call when we need help. I would not hesitate to recommend Garabedian to family or friends:) read more

the worst!! needed a new boiler combination hot water, took a loan out & everything but never called me back until I called them & canceled after I had it done within 3 days from another company, was without hot water for over 4 weeks, most of that waiting on them!! charged me $200 to see if they could fix it first after I told them I had 3 plumbers come & tell me it was a lost cause, he didn't even open the case just shut it off & on which I did myself, here for 10 minutes & cost $200! what a joke!! read more

Have been using Garabedian plumbing since moving to Worcester many years ago. Always professional, on time and great work. They have come for small jobs and big. Office people are always pleasant and helpful. Today i had several faucets replaced by Rick who has been to my house before. He is very knowledgeable, honest about the situation, and a hard worker. While in the basement he noticed my aging water tank was rusted out (which they installed in 2008) so before it became a HUGE problem he took care of that too. Probably not inexpensive, but quality work! read more

Good luck getting someone to actually show up at your scheduled place... While I can't comment on their actual service on site, I can tell you that if you have a small job they don't take you as an important customer. You schedule someone to come in and then the day of, they tell you that no one is coming, after you've taken a day off from work. It doesn't matter how good their hvac experts are if they never make it to your home. The entire experience is beyond awful and I would never recommend them. I'll be sure to tell others about this. Please understand, one happy customer can have a huge positive impact on your business because they will recommend you to others. Same goes for unhappy customers. You never know how big of an impact a rock can have until you drop it in the water. read more

I had a good experience with them. They treated me honestly. They did a nice job. The person on the phone (Shauna) very helpful. She made me feel cared for and my needs would be met.... read more

Professional and friendly service at a fare price, highly recommended! I've used them twice. First time was an emergency. A defective water heater flooded my basement and I was without hot water in cold weather and young children in the house. They had scheduled an immediate appointment and took care of the problem. Later, I called them for minor plumbing problems and was told I had to be put off to a later time due to other emergencies. I could've called another company but I understand and respect their priority of scheduling urgent calls first, especially I had been put to the top of list for my emergency previously. Thank you for all jobs well done! ~Eve~ Eve read more

First off I should state this was partly my fault. I should have gone through my Homeowner's Insurance but I didn't and the abuse I got was on me. But not right. I had a gas hot water heater replaced. When he was taking the 50 gallon old heater out on an unsecured dolly the tank fell down the entire basement stairs causing marks and dings in the wall. I got a repair bill from a professional painter and presented this to the office manager. They stated they had "very strict bookkeeping rules" and would not pay out the repair bill they agreed to unless the work was done. Hence, I should have called my insurance company. I told them I needed the money to pay the painter since I just gave them $1000+ to replace my tank. No, they wouldn't pay out unless the work was done. They even went so far as to call the painter and ask him if I was really going to have the walls repainted/fixed because they wanted to make sure I wasn't going to take the money and go to a casino!!! They actually said that to a man I hired! I was upset that day and didn't catch on when the plumber said to me "I have to go get parts to replace this pressure valve" I thought it was something he didn't have on his truck. Had I looked closely at the bill I would have seen a note talking about the pressure valve with the notation TBD. In other words, I paid them for the new tank but was being charged for the new valve with a price of To Be Determined. Who does business like that? He should have told me there was an additional cost and what it was that day. What if it had been $500? I wouldn't agree to a bill that had TBD at any time. So, my check finally comes through and they didn't pay me for wall and painting repair without first taking out $211. When I called them on that they stated I had a balance and "it's not your money it's ours" I said I never agreed to them doing business that way and then I was challenged on when was I going to pay the bill? The office manager was rude, out of line asking the painter if I was going to spend the money at the casino because it really didn't matter. They did damage the wall and they owed that to me. Again, call homeowners. I felt they had no right to deduct that from what they owed me. It was up to me to repay them for the added part. Basically they were rude and condescending. They didn't feel an obligation to pay for damages if I wasn't going to paint. That was not their determination what I did with the money since they did damage the walls. So, that repair money was mine on condition from them but they had no problem taking from my money on a TBD amount. That guy could have called the office that day found out the cost and told me before he left the house. Proper business procedure. I was not upset with the guy for dropping the tank but I am very upset for their customer service and the way they treated me. I will never do business with them again. Please note the workmen are good, but the company does not care for their customers. Poor customer relations if anything goes wrong with the job. read more

Blower on our furnace went out on what's to be the coldest week of the winter. Our tech professional Steve Healy arrived promptly and had our heat up an running in no time. Even got rid of a dead bird he found in there. Highly recommend Garabedian. Darren L. Worcester, MA read more

Not only did they refuse to give me an estimate or quote, they took three hours to hook up a gas dryer and wanted $600 for three hours of labor. Even if they lower the price, this is a scare tactic they used because I am female and was home alone. Not ok. read more

Thank you, Rick, for the great, friendly service. On time, very professional, competent and tolerant of my 10 year old dog. Took the time to explain what he was doing, and corrected an on-going plumbing problem. Will call this company again! read more

Quick response time to emergency plumbing situation, pleasant worker, reasonable pricing. Will def be contacting them again for next issue.

Needed help with a gas furnace that had stopped working. Within a few hours of our call, they had someone out to our house who sorted out the issue in no time ( it was us forgetting to make sure the water valve was at the right level - duh!) and at a very reasonable fee. Will definitely call them again for future work. read more

UNWILLING TO FIX THEIR MISTAKE. I called garabedian to install a drain for a washing machine. The technician was very friendly and told me that it was unnecessary and that he could save me money (would have been 150). I told him I was nervous as the previous setup had overflowed and wet my carpets. He assured me he had the same setup at home. He put a zip tie around the pipe and charged me 96 dollars (I understand there are minimums) The very first time I use the machine I come back to find that the hose came loose and my floors are soaked again. I call back to have the issue fixed and woman on the phone sarcastically says "I knew that was coming" when I asked them to perform the job I originally asked for free of charge. (Already paid 96 only to have my carpets soaked again) She says "everyone pays the 96" to which I replied "not everyone has water dumped on their floors though" I asked if I could pay the difference between the 96 I paid and the 150 he quoted to just do the job I originally asked for since I never would have tried the zip tie idea if he hadn't told me it would work. This was denied as well because it was "my choice" to trust that the plumber's advice would not lead to THE EXACT SAME PROBLEM I called them to fix. I guess I should have known that it wouldn't even last one wash. She asked if I needed to sleep on it and I assured her that I would NEVER USE GARABEDIAN AGAIN and I would tell others not to either. She said that's your choice. read more

Thank you, Sean! You responded quickly to my overfilled boiler and the havoc a radiator was causing in living room with spilling water on to the hardwood floors. You did a class A Job - and at 11 pm'ish in the evening on the coldest day of the year. You were unflappable, professional and very helpful. Personally, I'd give you a raise. read more

Very unprofessional and simply will do half done jobs so they have to come back and bill you again for the first thing you asked for. If I could give negative stars I would. They were asked to fix or replace my thermostat, they did neither and when I asked them to come back they said I would have to pay them to replace it. Absolute joke. read more

I had a collection of 4 small but important plumbing tasks that were like "sore Hang-nails" and I call in Garabedian Plumbing. They arrived promptly and I was very impressed by the professional expertise and conduct of the Plumber with the first name of Eric. He did an excellent job - cleaned up and was a real pro. I am very happy with the results of this project. Dick M, Shrewsbury, MA read more

Early this a.m. I was in a panic, I was leaving for a camping trip and realized I had no hot water. My Home is 8 years old and I never had to call a plumber, which was suggested by my oil co. I called about 5 companies from ratings on yelp, and quickly had to realize the service men were already scheduled for their day. When I called Garabedian, Judy, 17 yr employee put me on the list and I continued my search. Within 10 minutes she called me back and John Jr. came, assessed we needed a new water heater. He called his office, found we had a 6 yr warranty, got a price from his boss, then left to pick up a new water heater. While waiting for his boss to call with a price, he also told me he has been w/the co. for 5 years, and stated how much he liked working their, that the people really do care about their employees. I personally feel very comfortable, would highly recommend this company knowing this as well. John came shortly after ten am, left at 10:30 and was back before 11:30. He did the entire job efficiently and clean and was done and gone by 1:00 - Now That is superior service!! It may be raining, but I am a happy camper and it was definitely was my lucky day with finding this Co. Thank you everyone, Patty K. - Holden read more

These guys arrived when they said they would. I had Eric who replaced my water heater. He was friendly, and efficient. He did a great job. It was a reasonable cost. I would recommend Garabedian's to anyone. read more