I had a friend visit from out of state and we booked massages. I did a deep tissue massage with…read moreCynthia and my friend did a hot stone massage with Gary. Both were amazing and we left feeling relaxed and recharged. I will definitely be back! The spa also smelled really good and was very clean. Nice ambiance! -Francesca

I have never gotten a massage before besides for PT but now I understand why people include this in…read morepart of their self care. I booked online and I had a 1:15pm appointment, but they called me day of and said that they were running behind.And if I could push it to 1:45pm thankfullymy schedulewas flexible. I had Rachel, and I had a very pleasant experience. It's a small suite, but they do the best with making it cozy and inviting. I booked a Swedish massage and had her focus on my lower back. I felt so relaxed and she was kind to make sure the pressure was right for me and that the massage table which was heated was a good temperature. She was very thorough included a stretching which did wonders for my lower back. Even with the soft music going on the walls are paper thin so you can hear the cars and when the next person came for their appointment I could hear them. But overall I had a very pleasant experience.

I have been receiving Botox treatments for over 20 years and have also worked in the medical…read moreaesthetics industry for 11 years, so I'm very familiar with how a reputable practice should operate. Unfortunately, my experience at this location was deeply disappointing and concerning. From the start, there were red flags. The appointment took an unusually long time for a straightforward Botox procedure, and there was no doctor or supervising medical professional on site--only injector nurses. I was told to return in two weeks for a follow-up, which is not standard protocol for authentic Botox treatments from Allergan. In all my years of experience, I have never been required to come back for a "follow-up" unless something went wrong or the product used was questionable. *The owner responded that she did not find my name so I edited this review to include my name and validate this review. The name is Gregoria L and the visit was this year in May . Based on the results and the experience, I strongly suspect I was not injected with genuine Botox. When I raised my concerns and asked for a refund, I was met with complete resistance and a flat-out refusal. This was a frustrating and unsettling experience. I do not feel confident that proper or authentic materials were used, and I cannot recommend this place to anyone seeking legitimate, professional cosmetic treatments. If you value your safety, time, and money--go elsewhere. *I will be reporting this facility to Abbvie.

I've been coming to ALC for more than 10 years. The services performed are outstanding! The…read moreenvironment is professional and clean. The gals that work there quickly become your friends. I've been working with Ondrea for my skin care and weight loss. I just can't say enough great things about her disposition and care. Then there's Daisy at the front door... can make you smile on the cloudiest days. You will not be disappointed.

I wish I could give them 10 stars. I have always wanted to try permanent cosmetics but was not sure…read moreexactly where to go. The ladies at Glo'More made me feel absolutely comfortable in making my decision. Nancy was amazing, she did my permanent eyebrows and top and bottom eyeliner. She made me feel so at ease and comfortable the entire time. Nancy did such an amazing job, I absolutely love my eyebrows and eyeliner! The Spa is extremely clean and gorgeous. I recommend coming here for all your waxing and permanent cosmetic needs!

I have so many great things to say about this establishment. Gloria and her staff are very friendly…read moreand care about the service you want. I'm happy with my mink individual lashes and will return to them again!!!

Massage is hard work, it's hard to find a really good therapist, who has been around for more than…read morea few years...if you are looking for a highly trained, caring professional with many years of experience, look no further. She really is compassionate and knowledgeable about pain and really took the time to get to know my body, why it hurts, addressing my concerns, and gives a great highly skilled massage. If you really want to take care of yourself, book a massage, followed by a facial...double heaven. You really will be hard pressed to find better service/skills close to home in Grayslake...even worth a drive if you don't live in town.

Best Massage & Facial of my life. When I left, I was feeling so relaxed. My skin was soft,…read moreglowing an refreshed. I swear the wrinkles were very diminished. I will be back!! Dina was professional, friendly and her expertise was obvious. 24 hours later and my skin still feels GREAT!

Taylor Front desk. Super helpful. I'm not the brightest…read morecrayon in the coloring book. She dumbed down the information for me in the kindest way possible and helped me find which package was right for me. Thanks girlfran

Buyer Beware!!! Do not do business with this company. My…read morefirst few services were fine, not a thing to complain about. Then, I purchased their wax pass. Once I was locked into the costly pass, the service declined fast. It started with cancelled appointments. One time the technician was sick, I rescheduled. The tech was sick again for the reschedule (2 weeks later). Then, I finally was able to have an appointment. At my next appointment, they again cancelled, stating the technician changed her hours. It seemed at that point they got it together and my next 2 appointments were ok, even though at that point I knew I was not going to renew any passes, due to the cancelled appointments prior to these appointments. My next appointment, I didn't receive all the services I requested. I assumed I wasn't in need of them all so the technician didn't do them all. I checked out and got home to look at my account only to find that I was charged, I thought there was no big deal I wanted out of this anyway so one service down was fine. I book my next set of services for 3 days prior to my vacation. I showed up for my appointment and was told I needed to wait since the tech was running late. When she finally came out about 15 minutes late for my appointment, I could tell the prior client was not happy with her services. I head into the room for my services. It took over 2 hours to complete services that usually took 1 hour. I checked out and went home. When I got home, I looked over the services. They were awful. My eyebrows were completely uneven with one side completely gone. My legs were full of hair, looking like they hadn't even been waxed, not to mention the remaining services all very poorly done. When I called to talk to the manager, I was told she was not available but would return my call the next day. I didn't receive a call for 2 days. At this point I am ready to leave on vacation, and I still have this issue unresolved. Finally, after 3 weeks, I received a call from the manager, while she was very understanding, I still requested to have my passes refunded for services I was not going to use since my experiences with the company were not what I signed up for. I was referred to another department. After playing phone tag for a month (even though I left very clear directions as to the best time to reach me), I was emailed. The email stated I would not be refunded my money, but they would go against their company policy to refund my last payment and give me $400 store credit. I have over $800 in unused services. When I stated that was unacceptable, I was made another offer by a different manager, except the offer was the same thing just worded differently. So now it's been since March, and I have been offered the same refund 3 times. I contacted my bank to dispute it but unfortunately my bank cannot help me. The manager has reached out again asking how I want this resolved, and I said fine refund my money and issue a store credit. Today I received an email stating, they cannot do anything since my bank notified them, I was disputing the charges, and this is a lengthy process and if they lose, they will charge me a fee for disputing charges. My bank ruled on this issue over 2 weeks ago. This last email is just another way for them to prolong doing what's right and refunding my money for unused services. Their service is not what they promise once you sign up for their pass. Their customer service is terrible and does not put the customer or customer experience first. Save your money!! There are plenty of other places to have these services, which provide better experiences, and the pricing is comparable.

I am extremely disappointed with my experience at this salon. I spent $380 expecting quality…read moreservice and professional results, but instead I walked out with damaged hair and a result I am completely unhappy with. My hair feels unhealthy, overprocessed, and nothing like what I asked for. This experience was frustrating and upsetting, and I will not be returning to this salon again. I would not recommend this salon to anyone based on my experience.

Your hairdresser scalped my mom! She came there for a pixie cut, [aid 200.00 and I only paid…read morebecause I am a vet! What a horrible experience and it took 3 people trying to fix her hair! What a awful experience and I am spreading the word about the terrible haircut! Please LEARN and stop when the haircut is not going the way it should! Get the proper training and you robbed my mom of 200.00! I give this shop an F! The young lady was presented with a photo! And stated; "O yeah! I specialize in short haircuts!" I highly doubt it! She needs to GO BACK TO SCHOOL! Sorriest service EVER!!!

I went to Kane for shoulder pain due to an injury. He listened carefully to where my pain was, and…read morewhy I was having mobility issues. He worked on my shoulder, releasing that were impeding my movement. I look forward to continuing to see him until I regain full function of my arm.

Jennifer is a godsend. I came in looking like an exploration in a hayloft and came out with a cute…read moreand east haircut. Jennifer is an amazing hair stylist.

If you pay to get your eyebrows cleaned and it isn't through this hair threading method...you need…read moreto get with the program! The technique is smooth, simple, and very quick. Unless you are waiting in line, you are there for 5 minutes, tops. No hustling to get other services either (I hate that. Though I may add, the manager, a male, convinced me to get a membership... but I hate tweezing and there is no way I can tweeze the furry patch I have above my brows... they do it for you!). I felt unlimited cleaning for a year, 11$ a month, was well worth it, so I became a member. Since then the price has gone up :/ :( This location has friendly threaders (is that their job description?) 2 girls in particular do an excellent job on my brows, they know exactly what my eyebrows need just by looking at them! Once 1 of the girls noticed my previous visit took too much off (how did she know!?) They are GOOD that's why. They don't strike up a conversation is why I don't know exactly the days my 2 favorite girls work. With my 1 year membership, I've had at least 2 painful experiences and needless to say, that girl is no longer employed there. *I have to add, you will need to hold your eyebrow skin with both hands during a session, so if you didn't shave or wear deodorant ... well I'm always concerned about that! *Also, they hold the string between their teeth -it's weird but that's the technique. It doesn't hurt but if you have been tweezing you know that familiar sting... but best part is, it's a gentle stroke, and not concentrated on one single hair.

Shapes is located inside of the Gurnee Mills shopping center -- it's actually a mall kiosk and is…read morelocated near the Radio Shack store. The nearest mall entrance is by TJ Maxx. It doesn't take too long to park, walk inside and find the brow bar. Eyebrow threading is the service I went in for. Price was $10 and you can tip on a credit/debit card. There were two ladies getting their eyebrows done when I showed up. The male (didn't get his name) working there soon finished up with his client and moved on to me. He threaded very efficiently and it was virtually painless. I was in and out in under 10 minutes. I should have given more direction on the shape I wanted because they turned out thinner than I like but at least they were even. No frills, especially compared to getting an eyebrow wax at Benefit, which is always my #1 go to. But for a quick fix during my lunch hour, this met my expectations.

shut this place downnnn, the lady burned me with wax and she did not care at all. I am scarredread more

I am a frequent customer at brow art. however I was very disappointed with my last visit. They left…read morepatches in my eyebrows and made my brows uneven. my right eyebrow looks horrific and I cannot leave the house without using a brow pencil. very sad about this

If I could rate this place 0 stars I would. I hope this photo speaks for itself and shows how…read moreburned & discolored they left the hair.

This salon leaves people's hair burned and fried. The quality is not it, neither is the Vibe. They…read moredid not give me what service I requested and left my hair feeling terrible. I do not recommend