Fantastic to deal with. No haggling, great trade value. Go see Paul and hunter. They got me the car I was looking for. Took my trade and gave me a great deal on it. Overall a great experience read more

Kelly Ford - My new toy. - Car Dealers Near Me - Melbourne, Florida

I rarely leave negative reviews, but I feel other families deserve to know about our experience. My 17-year-old son worked incredibly hard for over two and a half years to save for his first truck. He is hearing impaired and has never let that stop him from achieving his goals. He worked over 30 hours a week while being homeschooled and graduating early, saving nearly every paycheck to buy his dream Ford F-150. We chose Kelly Ford because we believed buying from a dealership would be safer than purchasing from a private seller. Before buying, we test-drove the truck twice, asked countless questions, and were shown an inspection report indicating the vehicle had passed inspection. We were also told the truck had four new tires, but after the purchase we learned it had only two. Less than 12 hours after taking the truck home, it had difficulty starting. We immediately had it tested at AutoZone, where the diagnostic indicated the starter had failed. We drove straight back to Kelly Ford, expecting them to stand behind the vehicle. Instead, the first response we received was that the truck was sold "as is." While I understand what an "as is" sale means, I expected much better customer service when a vehicle develops a significant problem almost immediately after purchase. I contacted dealership management hoping they would help. The resolution offered was that we would pay for a new starter while the dealership would install it at no labor charge. What disappointed me most wasn't just the mechanical issue--it was the lack of empathy and willingness to make things right for a teenager who had spent years working toward this milestone. Based on our experience, I strongly recommend that anyone considering purchasing a used vehicle from Kelly Ford have an independent mechanic perform a pre-purchase inspection before signing any paperwork, regardless of what inspection reports are provided by the dealership. read more

My husband and I drove 1.5 hours to a dealer for a truck. After immediate disappointment we went down US 1 and found Kelly Ford. We were casually greeted and then shown what we financially wanted. Our salesman was amazing, no pressure. We did in the end need to meet a price range in which was worked out to what we felt most comfortable with our trade in. I cannot say how great they all were to us. Nice staff and down to earth, showing us the prices upfront and were some could be cut or our trade in more. It was the first very stressless vehicle I have ever bought and we love it. They now have our future business read more

I just wanted to say that my 2010 ford f150 broke a serpentine belt on US 1 and I coasted into the dealership by luck on Friday January 9th afternoon at 3:30pm. I briefly spoke with a salesman that would direct me to a service person. Her name is Cheyenne Jackson, and she was the nicest and most pleasant person at a dealership I have ever talked to. She first said they couldn't help me until Monday, but I expressed my urgency that I had to return to Virginia the following morning. She went and talked to the service manager and he said lets put it in and get it fixed now! I was overwhelmed with joy. They got the parts and fixed it and I was out the door just before 6 pm. I cant say how grateful I am for them to take the time and help me in an emergency. Thank You Cheyenne and Kelly the mechanic. You both are the best. Jeff Pillow read more

Brand new vehicle not even six months old less than 5000 miles. It has been back to the dealer for warranty repairs three times now, and waiting on the fourth, not getting any calls back from the manager or my service rep. Absolutely no service after the sales very disappointing and frustrating. read more

Despite 3 confirmations by phone and text with Ryan (the Sales Consultant) that a car listed on Facebook Marketplace was available for purchase and present at the dealership, it had in fact already been sent to auction. Ryan was fully aware that I was a 2.5 hour drive from his dealership. When I arrived I was told that the car was "gone." The next day Ryan's manager, Jonathan, confirmed that the car was sent to auction hours before I even left my house to make the drive to the dealership. This is not an issue of me asking to "hold the car" - Ryan made an appointment with me to see a car that he and his associate Seth confirmed on 3 occasions that same day was available for purchase. In reality, I drove 5 hours round trip on a Wednesday night for a car that did not exist. read more

We called ahead of time early morning while driving from SC to Melbourne and was told by the Women at the truck service department that we could stop there to get a AC recharge on our Coach Bus and then when we arrived at 2:00 pm they told us we would have to make an appointment and leave our bus for a couple days. We do not recommend this Ford Dealership for service read more

Bought a car from them, an electric one, they charged it all night, I left a lot, it died after driving for 10 minutes, and I was stranded on the highway waiting for a tow truck, thankfully, they did refund my money, but it was a major headache, do not buy from this dealership read more

scheduled in advance oil change and tire rotation . i was told i was scheduled to wait for oil change, upon arriving for scheduled appointment was told i would have to wait over 2 hours .no apology, just a shrug. read more

I have multiple issues with a vehicle I purchased upon delivery- multiple interior pieces broken, an aftermarket air filter that should use oil with no oil so it's not filtering, had a significant trans noise and crawled under the vehicle. The cause of the noise is the drive shaft is binding however I did find a leak on the tail shaft of the trans. This was all upon arrival. I was not initially concerned because I had not put many miles on the vehicle, maybe 15 miles or so at the time. And some issues were there immediately (broken interior parts) so I just communicated these issues to the dealer confident they would assist. I was shocked to quickly learn that they were not going to do anything and I have screen shots to prove how one thing was said and nothing done. For days after the sale trying to communicate issues and was informed "we will show this to our service department" Laughable that their service department advised that it's normal for components to "sweat" I work in a service department and that's the most creative term I've hear for a leak. lol. Seep is when there is oil stain on the metal but dear lord not a collection of fluid that is collecting dirt and slinging fluid on the underneath of the car. Sweating. ‍ Part of what the salesman boasted about was how thorough the service inspection was and the biggest reason I decided to purchase. I asked - I thought you guys checked this, remember how proud you were to show me the invoices ? Like they weren't just added to the price of the car? (I have pictures and screenshots) and This is a king ranch expedition and I'm just blown away how poor this has been. i even asked about the exchange program because the car is so bad, and was actually hopeful to get rid of this truck the exchange program (which is amazingly terrible) because that's not what it is - unless you just want to pay mark up twice on what your returning and then given a price on an alternative which is so high you wouldn't do it in your right mind so that's your "exchange" option. I've had far less issues with other transactions in the last met with much more urgency and more importantly -a resolution! What a concept ! The only bright side is that at-least this will hopefully be the worst experience I'll have during the remainder of my time on earth. Lesson learned and it's the hard way - wouldn't do business with Kelly ford ever again. I've had bad dealer issues once or twice (or so I thought) maybe not bad just not ideal to start with. This one takes #1 by a margin There's too many good dealers to use someone who literally leaves you hanging. Shame on you Kelly Ford. Do better. Do not bother responding to this review because I'll just post the screen shots of texts where I texted you guys the issues and exactly what you told me. I have receipts read more

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Had a 730 appointment for an oil change, showed up at 7:20. By 8:10 AM they still have not touched the truck. They told me to just be patient, they have to take some photos for a recall, and he doesn't have anybody available to do it. They will get to it when they can. Why would I have an appointment at 7:30 AM then? Why would you not inform me this was going to be a 2+ hour process so I could get a ride. I had my child's doctors appointment and a doctor appointment on my own and would not have wasted two hours out of my morning. The manager went to speak to the service rep, five minutes later my truck was brought up and parked out front with the windows open. I walked out to the truck and the service guy walked right past me and into the building. So I got in my truck and drove off. I will definitely not be purchasing another vehicle from this location due to the pathetic Service. This is the second time in a row. read more

I bought a used truck there. They told me and gave me a bogus carfax that said the vehicle had no accidents. Now I was thinking about shopping around for a different vehicle. Now found out, it was in an accident. I recently put heavier springs in the back Incase I want to haul heavy loads. When I went to replace the springs, one was like the picture in my photos , bent, and missing bolts that hold the sway bar on, this is part of their 150 point inspection???. I guess that's just an inspection, not going to fix it, that would be silly. So they said they were willing to work with me. They had me test drive a GMC AT4 that's sitting in there lot. I took it for a spin, and it sounded awful. Come to find out, the truck was stolen and recovered. The engine has a major recall, stating from GMC that it is a major safety issue with this recall. Now you can buy this hazard for the small price of $43000. Not sure where they get their used vehicles, but beware and do your research, don't trust them to give it to you read more

I've received bad service from them multiple times and yet I keep going back hoping they've improved. They're the most conveniently located dealership for me, I really wish they would get their act together. The service here is horrible!!! Last time they had my truck for 6 weeks doing warranty repairs and couldn't even resolve all of the issues. I said I would never go back, but then I get a recall notification and I really don't want to go all the way to Cocoa or Palm Bay, so I took it back to them. I ask them to look into a noise coming from the front-end and also the transmission shifts really weird all the time. They tell me they can't reproduce the transmission issue (which is the default answer for all dealerships, it happens to me constantly and is all of the web... but they can't reproduce it???) and the noise is from the lift kit. I take the truck to another shop and they tell me 5 minutes in, the driver side ball joint is the issue and show me the boot is completely missing. I paid $264 in diagnostic fees for something the other shop did in 5 minutes for free!!! read more

Kelly ford service team is second to none! If you drive a ford this is your place to know, the best factory techs, oem parts helpful service dept that goes out of their way to make it right for the customer. From the first phone call to the completed job. read more

Techs there need to treat the cars with more respect. The tech kicked the rear diffuser by his feet and then he drove the car very hard (pedal almost to floor) makes wheels to spin hard. I paid more than $500 with my service and asked for a car wash but I was told no. read more

When my husband and I purchased our 2024 Ford Maverick, the salesperson assured us that if we put $7500 down on the vehicle, we would have equity in it and could sell it or trade in anytime. My husband passed away and I cannot afford the payment on the car. I took it to Kelly Ford, found out that the salesperson I dealt with does not work there any longer, and basically it was too bad so sad, we cannot help you. I would NEVER buy another vehicle from a dealer like this. All promises, no action. If I could have left a less than 1 rating, I would have. read more

Excellent service experience, I believe the Vehicle Service department goes well beyond to make sure everything is taken care of for you. The vehicle technicians I interacted with Crystal and Kaitlyn were very professional and made sure to let me know of any updates. There is a Complementary car wash, Popcorn, massage chairs, relaxing waiting area and if the wait is too long you can be shuttled home and back. Can't think of another place where I'd rather bring my car. read more

Excellent group of folks at Kelly Ford. Thank you Jack, Robert and Michael for all your assistance and a stellar experience.

WARNING. Just the facts in my opinion: Full video up on YOUTUBE. search "Kelly Ford Service review" 1. brought truck in for RECALL. 2. four hours later realized ambient temp sensor/ac did not work. Thinking maybe when they attached the computer something got a glitch. 3. called Kelly ford. they said to disconnect battery to reset. But that didn't work. 4. said to rush back before 2pm if I wanted help. I did. 4. they said my bumper was hit (see photo). 5. Steve Roth, raphael, pete the tech, and Jeremy Collin's were rude, dismissive, phlegmatic, and , in my opinion exhibited a very clear bias and incentive to claiming it was my fault which they had no way of knowing at the time. They had not reviewed the dealership video (THAT HAS BLIND SPOTS). PLUS. my dash cam shows how carelessly they drove my truck into a crowded garage. Nonetheless, it wasn't about he broken sensor (because without tedious hours of CSi level investigation it wasn't likely whom would be responsible) No folks, it was about the "sl...zy" demeanor of the crew that berated me when i exercised common sense and logic and tried to get to the bottom of how to resolve this. They gouge us at $194/ hour and i think they jack the the part costs. This was the third strike for Kelly Ford. Strike one: brought my truck in for clicking noises (hybrid) and they had no idea ( I figured it out on line), Strike Two: I ordered touch up paint for scratches (they said 10 days ) and I never heard from them again. Strike 3: They did NOT have 100% certainty on how the sensor broke but immediately took the position that it was my fault and quoted me between $730 plus parts to $1400 . Look at the bumper! These are experts? Any auto body guy could give a solid price and thats where I suggest you go. do NOT use Kelly Ford. ex: Oil change with Tire rotation $140 (full synthetic) . Tire kingdom? same exact service $88. read more

Kelly Ford - Sensor location on passenger side. - Car Dealers Near Me - Melbourne, Florida

Extremely dissatisfied with the situation we are encountering currently at Kelly Ford. We purchased our truck here 10 years ago and are being denied a repair that is under recall. The situation could be easily amended but we continue to waste time and energy bouncing between the local and corporate departments. We love to support local franchises but we will not be returning to this dealership for our family car needs in the future. read more

Kelly Ford - Car Dealers Near Me - Melbourne, Florida

I had an unbelievable experience working with Phil at Kelly Ford. Even with the vehicle shortage I was able to get the exact truck I wanted. I couldn't be happier with the purchase and I'll continue giving my business to Kelly Ford. read more

Kelly Ford - Car Dealers Near Me - Melbourne, Florida

Brought a New 2023 Ford Sport here that I notice within a month it had a engine shaking problem in low gear. Took it to to a Dealer in Miami where i reside. They had it for 3 weeks until i was told that it was the way the car was made and could not be repaired. I then decided to get a 2nd opinion here at Kelly Ford where it was purchased because i was not going to ride that car with a problem that seems to be worsening. Kelly Ford has always given me excellent service and Wilson Vasquez at the Service Dept took it to be checked right away after i filled him in with the situation. Professionally, he called me within a few hours and told me honesty the same story as in Miami and with a notice regarding the specific problem with my model car as well as others similarly. This time I did get my car back the very same day. Wilson at the very least saved me time and $$ on possibly another futile repair attempt on fixing the problem. Since the first attempt to repair the car in Miami, the Ford Company themselves refuse to take back my car without a depreciation cost. This is not right as a protected consumer. So now its on to a Lemon Law Lawyer. read more

We had a great experience buying a "new"" used Ford Explorer. From the salesman Tommy that we worked with, to all of the other staff we came in contact with, they were great!! The gave us a great price, great financing and a wonderful massage while we waited!! Would recommend to anyone. read more

I brought my Ford F150 in for a light on the dashboard and some odd noises. Wilson assured me they would do everything they could. They have 3 waiting areas. They have complimentary freshly popped popcorn, cold bottled waters, coffee stations and a few massage chairs to enjoy while you wait. I was very comfortable. The truck got repairs that day and cost exactly what they told me it would. I used my Ford Pass app and got a little bit of money off too. A few minutes after I drove off the dashboard light came back on. I called Wilson. He told me to come right back. The took the truck back, checked it out to make sure it was okay then reset the light. Wilson told me some times that happens. He recommended I drive it a while to blow out some emissions. It worked! The truck is running fabulously. Thank you Wilson. And thank you Kelly Ford!! read more

Took my car in for issue with my horn, Christine Pulice was so down to earth, direct and honest. The whole team were Highly competent.... The Ford on E.Colonial dr In Orlando could learn so much from these guys. Good service read more

See the picture of the purple escape well on February 3rd at 1,662 miles it blew up. The dealers best offer was for me to wait several weeks for repairs on a car that was purchased January 7th 2024 and trade in the Brand New car losing money for something else. I traded a 2020 with 22,000 miles on it for something larger. The dealership acts as though I should be grateful for the games they have played like not providing a paper oof the paperwork, bringing me a ford escape on the 3rd when they picked mine up that has the same issue mine had before it blew up swapping me through 3 loaners like that's not an inconvenience in itself. 2 of the 3 have been completely base model not what I traded or purchased. They have been arrogant from the time of sale through to current I asked nicely and that gets you no where they want to play games and look at you like your the stupid one. The owner and vp Chris Saraceno has absolutely no control over his staff and it is showed several times over through several transactions not just this one! They give Ford a bad name! The only reason I am even getting a buyback from corporate Ford is because I called them not the dealership but the customer. I was called crude, rude, and disrespectful and quite frankly give 0 about it because I called them out on there games over everything including the paperwork! The amount of money I spent and the way you all have played games and acted like you didn't know about the internal bulletin that you failed to disclose at the time of the sale. acted like your employees didn't know and if they don't again reflection of management and training. But bet when I contacted you the first time it presented itself your staff texted me the bulletin saying the vehicles drivable.... Till it wasn't! You had the audacity to remark buyers remorse when a car blowing a major part of the engine is not a buyers remorse situation that's buyer beware! read more

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Always here for a minimum of three hours... just for a basic oil change. Always tells me it'll be about an hour. Last visit tried to get me to do a 400$ maintenance which I did the previous time. Luckily I had the receipt because they told me there was absolutely no record of it and I must have been mistaken. Slow and unorganized. There's no reason a basic oil change should take three hours on a morning weekday! read more

Kyle in sales, Sandy in finance, and Clayton in management were 10 out of 10 amazing! This was the second new vehicle we purchased from Kelly Ford! Highly recommen. read more

I just got done spending $14,000 with your dealership on repairing my truck. It was towed back to my house and dropped off broken. I have recordings of the service manager and the service Director in his office. Then someone from from your front desk that said he's pretty much head of the dealer ship. My truck was at your service center five times over the last two years got only 7000 miles on the road total. The last time I was there I refused to pay the guy until I drove off the property. They refused and made me pay. So I drove my truck off I made it 20 miles down the road. And now here's my truck in my driveway. Refused to fix it refused to work with me every single person from the service manager to the service director to the front office manager all refused to help me and said that they refuse to do business with me anymore and said that I'm trying to rob them. Here we go $14,000 later in front of my house. No one tried working with me they got me to get off the property saying they would go look at the truck again and they just loaded it up. Worst customer service I've ever dealt with the guy shoot me away before I even showed up at the front door. Don't get robbed by this company. Good afternoon. I just wanted you to know that we had your vehicle towed to your home. The keys are on the seat. There is no charge to you and we wish you the best at having it repaired at a different facility from here on out. Thank you. This morning No office room number sir. Come to the service drive and my door has Service Director on the door. i'm sorry I missed your call as I was in the restroom --Jeremy Collins Kelly Ford --Jeremy Collins Kelly Ford Attached is research I did this morning that I could not finish during our phone conversation. Everything is there. The address I have is 265 Marion St Melbourne Beach, FL 32937 please confirm this is the correct address and I would be happy to have the vehicle towed to your home at no charge to you. I know per our conversation that was recorded you could not meet me at our 9 am appointment time. I did receive your text message about meeting with our GM, you are more then welcome to email him at tkelly@kellyford.com but I never know when he will be at the dealership as he has a busy schedule himself. I believe after you look through my research, you will also agree that you would be better suited to have the repairs done elsewhere where you can get the customer service you are looking for. I'm sorry we failed in that department. --Jeremy Collins Kelly Ford Dec 2020! Call me when you can. I have an estimate on your truck. --David Skinner Kelly Ford Nov All Spark plugs, heater core, full synthetic oil/rotation, driver side window regulator replacement. Total is $1616 plus tax. I can provide you with $100 off . --sophia delajara Kelly Ford December Good Morning, the heater core is backordered now, and we don't have an ETA at this time. Would you like me to keep your vehicle until it is repaired, or you can bring it back when the part arrives. Please let me know. Thank you and I apologize for the inconvenience. --sophia delajara Kelly Ford December Hello, just wanted to give you an update on your vehicle repair. The repair will be done on Thursday we needed to order a heater hose that broke off due to age. I am going to keep the price as promised. I apologize for the inconvenience. --sophia delajara Kelly Ford March Patrick Derek here over at Kelly Ford, You were going to let me know if you wanted to proceed with the transmission replacement. I have not heard from you as to if you want us to replace the transmission or not. Please text me and let me know. Thanks Derek Text STOP to opt-out. Kelly Ford All service companies beware. Do not bring your trucks or fleet trucks to this dealership. Very unprofessional and they left me with a broken truck read more

Kelly Ford - Drop my truck off in my driveway broken after giving them $14,000 in two years 7000 miles total. - Car Dealers Near Me - Melbourne, Florida

Horrible horrible service. After the fourth time, it's time to leave a review. Lee has ZERO empathy to help customers. Had an appointment today for an oil change, was told it'd be over TWO HOURS. Apparently the person on the phone decided to put it upon themselves to place my appointment as a drop off. I've NEVER left my vehicle, so that was never discussed. I don't have over two hours to wait for an oil change. Another time, had an appointment (like always) and was pushed behind another vehicle with no appointment. Waiting even longer for my oil change because they figured taking a no appointment before my appointment was okay. I can go on and on. Done taking my vehicle here. No wonder they have such a low rating! read more

Bought our Bronco back in April. The vehicle broke down 13 miles south of the dealership. We were assured it was fixed. The salesman started to drive it to us and it broke down again. Come to find out, there was a faulty part related to the engine. We were promised another vehicle by the end of the month. It is now almost July and we are still without the vehicle we purchased. We have had pretty much zero communication from the salesman who sold us the car. We have been lied to and given the run around numerous times. This is an expensive purchase and thus far the customer service has been DREADFUL. Consider this before buying with Ford!!! Sending one of these reviews in every day until we receive what we have paid for. read more

Being tactful and patient time is over. Brought a defective escape BACK to them in less than a year. Claimed to have rectified the issue but, it was the problem they "repaired from the original dealership" fix. Kelley ford, along with the ford brand its's self is GARBAGE. Patience is beyond gone. The escape has been there for 7 days without a word from wilson our service advisor and only comms from ford's customer service. MUCH MORE to say about this POS vehicle but this place is just as much as one. STAY AWAY. read more

This was an awful experience. To start out with, Christine Pulice, the advisor in charge of my car was a disaster. She refused to talk to me on the phone. I called her direct line multiple times. I then started calling the service department and asking for Christine who would then tell the person who answered the phone that she would call me back which would never happen. She would never answer but then she would text me. She would text me initially but would never respond back. I would immediately text her back upon receiving her messages and it would be hours before I would hear back from her which is frustrating, and all could've been avoided had she just answered my phone calls in the first place or called me back when promised. When I originally dropped my vehicle off, I had made an appointment for it a week prior. When dropping my car off on Saturday morning, Christine told me they wouldn't be looking at my car until Monday. So, what was even the point of the appointment? I picked my car up Monday afternoon as a part had to be ordered. Christine told me to bring my car back Wednesday, which I did. After not hearing anything at all from her for a whole week, I called the service desk, as again, she wouldn't answer the phone. The service desk lady told her she needed to call me. Christine then texted me asking me to bring my car in. My car had already been there for a whole week!!! I asked her if my car had just been sitting there for a whole week and she could not really give me an answer, so I took that as a yes. Jumping forward a couple weeks now, I finally get my car back. Once again, it was a disaster. A part needed to be replaced in the radio system. That is it. What I received was my vehicle with several new problems. A plastic panel left of the radio had 4 drill marks through the plastic with no screws in them. The whole right side of the dash is now loose and easily moveable. It should not move at all when touched. And what I needed fixed - the radio - still does not work. Every time I turn my car on, the wrong screen pops up and tells me nothing is connected and I need to go to the dealership for assistance. But let me assure you, my car and I will not be returning there, even for them to fix their own mistakes. This was an absolutely horrendous experience. I have taken my vehicles to several different Ford shops and nothing like this has ever happened. I would highly advise taking your vehicle elsewhere. read more

After the previous problems, I hesitated to take my truck back to Kelly Ford. Avoid this place at all costs, I've never seen such an incompetent service department. Their sales department is even worse. read more

It took me forever to get ahold of someone to make an appointment and when I finally did, I showed up to my appointment, waited 3 hours for an airbag recall. I also had an airbag light on, from installing aftermarket seats and used Ford OEM parts to ensure the airbag system will still work to which it does not. They couldn't clear the codes and did the recall and let me go, knowing that my airbags won't deploy if I was to get into an accident. Pretty low class if you ask me. They didn't even bother to give me the codes and when I called, they couldn't pick up the phone. I've had some bad service but wow, this one has the worst I've been to. read more

Excellent service! My 2012 F350 had a roughness occurring. Thought I was looking at a big bill, but the serviceman put it on his reader to check codes. Assured me I simply needed fuel injector additive to clean and lubricate my injectors. This group is fair and fast. Good people! Thanks for the good news and the quick knowledgeable service. read more

I came to this dealership from another ford dealership because I was dissatisfied with the other dealership's getting my repair completed. I could not have made a bigger mistake. STAY AWAY from these people, they are terrible to deal with, and do care what reviews they get. Read the other negative reviews! I wish I had before going there. I will be contacting Ford Motor and will NEVER return to kelly ford. read more

Came to this dealership for recall repairs. They made the vehicle almost undriveable. When I brought the vehicle back, they couldn't get me out of there fast enough. They said the problem was the tires. My response was "then why didn't it vibrate BEFORE you worked on it?" Save yourself the headache and go elsewhere. You won't regret it. I will never return. read more

Tracy my Service Manager at Kelly Ford did an excellent job! She is extremely knowledgeable and has a lot of experience in the automotive industry! She took the time to listen to fully understand the problem I was having with my 2007 Ford Explorer. She also put in a lot of effort to pursue all possible additional options to resolve the problem I was experiencing! I really want to take this time to thank her for the excellent customer service experience she showed my wife and I. Our Ford Explorer is now running better than ever! Thank you again! read more

While I don't blame this dealership for the 2nd lousy Ford I've owned and the ridiculous (new engine) level of repairs my 3 year old Escape required, I still don't recommend them. As a "show of sympathy " for the trouble I went through , they wanted to try and "work out a deal " on a new Ranger. That deal amounted to lip service and the result would be an even higher payment than I currently have on this lemon I now own. Thanks for the concern. read more