They just can't help themselves. I have repeatedly asked Kelly ford to not contact me EVER AGAIN and guess which crappy Ford dealership called me today? That's right, Kelly frickin' Ford. I once again said that I am no longer a customer (look at my previous reviews of their service and interactions with the worst service manager I've ever encountered) and will never again be a customer again. STOP CALLING ME and STOP EMAILING ME! Legal action is next. read more

My 2017 Raptor: the sunroof would not close. They had me drop my truck off for repair. They forgot to repair it. This actually happened three times in a row over the course of one week. They waisted hours of my time.... and never fixed my sun roof. Go somewhere else. read more

Loved the cars but they are VERY pushy! I'm not really fond of that tactic... I went to another dealer that I felt much more at ease with. Their car wasn't my top choice but ultimately the salesman was my deciding factor. read more

Will never take my vehicle to this location again! Employees are extremely lazy and incompetent. I had my vehicle towed to Kelly ford on February 19th. I called ahead to let them know and had an appointment set for that Tuesday the 22nd. When Tuesday came along I hadn't heard from them with any updates so I decided to call, It was around 5 o'clock pm. A service representative Jackie answered and put me on hold to find a mechanic to see if someone had looked at my car and when she came back on she said she couldn't find anyone and to call back in the morning. When I called back the next morning around 1030 am. The same lady Jackie answered and when I asked about my car she put me on another hold. When she came back this time she asked me for the tow company that towed my vehicle and I asked why. She said she wanted to see where they dropped the car because they couldn't find it.... I used AAA so I called them to get the tow company information and let them know my vehicle was missing. Fast forward to the end of the day and hours of being on hold because no one could get ahold of the tow company. I had to tell Kelly ford I was going to notify the police about my missing vehicle. Guess what??? They magically found it!!! After telling me twice they searched the lot and it wasn't there. "It was dropped in the back where it wasn't supposed to be" is what Jackie told me. But that's not even the best part, because now they said the keys are missing!! Thursday rolls around and I'm still waiting on AAA to get ahold of this tow company to see if the driver knew where the keys where. Thursday was another day of phone calls and being on hold and being frustrated. So now Friday rolls around. I've been without a car for 6 days now, I finally get a call back from Dave at Kelly Ford. He's talking to me as if I still think the cars missing. I was like they told me it was found Wednesday and that the keys were missing and they looked at it and I needed a new tire and battery. He said there was no note that anyone looked at the car and that the car was in the spot they usually drop vehicles that get towed. AND THE KICKER. The keys are in the car he said "I didn't even have to look for them they were right there".... Very disorganized, incompetent, lazy, whatever you want to call it. $400 and 10 days without a car. This place should be embarrassed. At least I got a half ass sorry out of em I guess. read more

CD was very welcoming and extremely polite and courteous. Very good buying experience. I am not one that enjoys going to a car lot. Most of them jump on you as soon as you close your car door. However our experience at Kelly Ford was quite the contrary. read more

kelly Ford has By far the worst service department I have ever dealt with. after diagnosing it as a front wheel bearing that I told them was the problem. The tech later wanted to tell me the howling noise was coming from the steering rack and not the wheel bearing. They were willing to sign off on that and let me drive 1000 miles home. I told them I still wanted it changed and after 4 hours to do a 1.5h job I was on the road and guess what. No more noise. they are slow incompetent and lack communication skills I would definitely think twice before taking anything there to be worked on. read more

Paul and Johnnie are two great professionals. Best car buying experience ever! They were extremely knowledgeable and made whole process really smooth. read more

Kelly Ford - Car Dealers Near Me - Melbourne, Florida

Decmber 2022 - I had an appt for 2 recalls to be fixed and an oil change. Day beofre my appointment my appt my car began to shake - During this time I was at 58,890 miles. Still in power train warranty. They fixed my recalls and did my oil change. They also inspeceted my car for shaking issue and said things checked out ok on there end. I walked out paying 211.00 mind you anj oil change is only 80 dollars. A month goes by my car begins to shake and almost overheated and I had no heat and my coolant was almost gone. I replaced coolant and a day later it was once again gone- They failed to tell me they had to completely replenish my coolant at the time they had my vechile. I went through two brand new sets of coil packs 1-4 and all new spark plus and the issue kept reoccuring with cylinder misfire light - in the time period after Decmeber I brought my vechile to 2000 auto after not trusting Ford's judgement ( due to the customer service team doubting me everytime I brought my car in for the two recalls - for example saying "That's not a common issue with this type of car and if you are incorrect we'll charge you". The auto shop 2000 auto then advised me to bring it to ford for a borescope test due to passing all other test with flying colors and them finding the article about the coolant intrusion and ford screwing people out of thousands of dollars by not making this a recall or fixing even if someone is just out of warranty. I write a email to headquarters about this issue and how I've had no help - Steve the manger at Kelly Ford calls and again states " this is super unlikely to be whats wring wityh your car- Bring it in and I'lln check it out myself. " He then continued to tell me that if this was the issue he would see that I got the help I needed- In fact when the time came he did not. I am now just a tad over my warranty at 61,400 miles and that is in fact the issue with my car - A FORD MADE PROBLEM that thy won't take accountibilty for - leaving me in debt. read more

Unfortunately this place is not as advertised, they claim to be upfront and transparent when they are quite the opposite. The short used car manager was snobby and disrespectful; save yourself the time and go elsewhere. read more

I ordered a Ford Bronco last March 2021. It was a year long wait but certainly worth it. Once it arrived at Kelly Ford the acquisition process was pretty seamless. Paul, Valerie and Sandy were each a pleasure to work with. They were extremely responsive to all our needs and willing to be helpful. One of the best dealership experiences we have had through the years. Car shopping and buying should always be this way. Thank You guys! Looking forward to our next time. read more

I have had good experiences here. Made an appointment for my oil change. When I got there, a couple of customer service people greeted me and got my car in within 5 minutes. I was able to make an appointment for a recall while waiting. I was able to work from the lounge, while waiting. What I did not like: A car wash comes with the oil change. Since I needed a car wash, I was very happy to get this done in one location. The car wash was not a wash at all. The car came back with the same dirty spots on the outside. Of course, no vacuum. I did see some cars in the wash whirl machine and my car was wet. Not worth "free" wash. There was a sign for car detailing, which I considered for my next visit, but I don't think I will bother wasting that money at that location. Now I know why my car was detailed so poorly before I purchased this used (preowned)car. read more

I bought a used 2006 F150 from them. On the way home, it stalled in the middle of the intersection and failed to remain in gear for the rest of the way. I drove it back to the dealership, told them that the truck was broke. They did not give me the run around, the person who sold me the truck Dr. Phil (USAF Retired) was very apologetic and professional and immediately went to work on trying to find me a replacement. I ended up driving away in a 2009 Ford F150 and am very happy. I give Phil 5 stars. His job is to sell me a car, but I never felt pressured in anyway. To buy one vehicle or another, go over my price range, or keep the broken truck. I give the dealership 1 star. The sales manager never came up to me and apologize for the inconvenience. I go to Class A dealerships to avoid the lemons that are sold on the side of the roads. This truck couldn't even make it 4 miles without dropping out of gear. Mistakes can happen, sometimes cars get through inspections that shouldn't, but when they do a "I'm sorry" from the guy with a tie is in order. Bottom line, I know some people expect the worst out of dealerships, but they are filled with people just trying to put food on the table. I found the sales agents to be fine and honest as they can be. However the management needs to show their face when the occasional mistake happens. I would buy from Kelly Again and I plan on using them for maintenance. read more

They really are good here I know people have their good and bad at many places we had a great experience with our diesel truck getting the oil changed the only gripe I do have they should have vacuumed and cleaned it when we called they said when we were return that will happen otherwise DJ was fabulous and informative and very professional read more

Wife and I traded our 2013 Honda Odyssey plus $3000 cash for a used 2014 Ford Explorer. First it took forever to get financed. I know I don't have perfect credit but taking nearly 7 days to purchase a vehicle is unheard of in this day and age. Second, we get to the finance manager and the payment and terms changed drastically. Already having the car for nearly a week, we accepted the deal. For the next 20 days, we were back and forth to the dealership with issues with the car with water leaks and trim pieces falling off, etc. The only positive is the dealership did work with us to resolve these issues. When we bought the car, it came with a 30 day exchange/return warranty which was one of the reasons we went to Kelly. After dealing with the issues and my wife having problems with the vehicle, we decided to "exchange" the vehicle for something similar. Wife found a car comparable to the explorer for nearly $4000 less than what we originally paid and so we began the exchange process. One would assume that if you purchase something that costs significantly less, you would expect a credit. Not in this case. For us to "exchange" the explorer, we needed to trade in the explorer, finance another car, put an additional $3000 down and pay $100 more per month for a car that cost $4000 less than the car we purchased. read more

I waited over two hours for a simple oil change!!!!!!! There's employees standing around all over this place so it's obviously not because of not having enough help. ABSOLUTELY ridiculous! And to make matters worse the manager didn't have the guts to come out and speak to me about this. read more

TERRIBLE place of business. I was looking for a used Ford F250 Lariat. Salesman (Josh) called because I requested more info on auto trader.com I talked on the phone with Josh for a good 10 minutes, told Josh what I wanted and told Josh I didn't want to spend more then $40,000. Josh told me that he had a White F250 Lariat for $39,000 I thought perfect exactly what I want (I'm already preapproved), so I drove from Vero beach to Melbourne (40 miles there 80 miles total) for Josh to say oh I guess we don't have it but we have this $60,000 truck and we also have brand new F250's $75,000. Wayyyyyyy above what I want to spend on a work truck. called for the manger 4 times and never got a call back. Josh pulled my leg and gave a lie to get me there and try to up sale me. read more

I got my alignment done here and the steering wheel was off to the left. I took it back and they tried telling me my steering column is probably bent etc and i can pay for an expensive diagnostic to figure out the problem. After talking with the service manager i let a mechanic drive my car, he agreed it needed adjusting and about an hour later the alignment is straight. I had installed a control arm myself and they told me it had to be loosened up, the alignment calibrated, and then tightened. Not sure why but im glad my car is steering properly now. Thankyou Jocelyn, Dan, Judy, and mechanic who i didnt get his name. read more

I would not recommend this place to anybody. They don't care about their customers and will charge you 2 to 6 times more than any other place. Had a problem with a blower fan for some reason the fan part had to be purchase separate I did, then the fan part did not come with a screw to attach it to do motor. when all said and done it cost 120 dollars for a part that cost about 35 dollars aftermarket. So, I decided to return the fan he said because I paid cash I needed to wait for a check, huh. I never had a place make you wait for a check. After telling the guy that's stupid I said I would pick up the check, oh no three days later guy tells me they sent it in the mail. So disrespectful they have no respect for the customer time or care about getting the customer the right part. I called one they for a tune-up they said it could be about 1700 dollars lol don't go here unless you truly have too. read more

THESE PEOPLE ARE CRIMINAL AND NEGLIGENT. THEY DO NOT STAND BEHIND THIER PRODUCT OR WORK. STAY AWAY. 3 months after my 5 year warranty expired Kelly Ford "discovered" that the undercarriage of my car had rusted out and needed to be replaced at a cost of $1800. Now I had been bringing my car to Ford for service every 10K miles since I bought and now all of the sudden I had a major rust issue!! Kelly Ford told me I would need to deal with Ford directly. I called Ford. After not getting any response for 2 weeks, they finally did get in contact with me through Kelly Ford and offered to pay $800 and I pay $1000. I continued to complain and wait another week. They came back that they pay $1000 and I pay $800. Although I thought it was totally negligent (or criminal) that Kelly Ford never caught the issue when under warranty I no longer wanted to fight with them. I paid the $800 and got the work done. The day I picked up the car, I noticed it was strongly pulling to the left side. The next day I called Kelly Ford to make an appointment to bring it in at my next available day. My wife gets there and is told car is out of alignment it has nothing to do with repair and that will be $129. She called me I argued with KF that it started right after I got the previous work done. They would not budge. I told my wife to take to another garage. Ten minutes later I get a text to come back as they changed their mind and they will pay. You gotta be kidding me!!! Took car to Tire Kingdom who is doing alignment for $79. I am done with Kelly Ford. The obviously have no idea how to treat a customer who has loyally bringing their car to them for 5 years. THESE PEOPLE ARE CRIMINAL AND NEGLIGENT. THEY DO NOT STAND BEHIND THIER PRODUCT OR WORK. STAY AWAY. read more

ZERO STARS!!!! I just bought a used car from them....two weeks after I purchased it the transmission went! I emailed them as we were 150 miles from home when this happened and we had to rent a car. I received no reply to my first two emails and finally they replied to my third email with: "You bought.the car as is". They didn't even attempt to salvage a customer relationship. I will never shop with them again and I will be in the market for a new car in a few months! read more

I took my 2019 Ford Ranger in for service and a recall. I would guess that COVIN-19 does NOT exist at Kelly Ford. Employees were NOT wearing masks, did NOT maintain the social distancing guidelines, chairs in the waiting room were NOT 6 feet apart. WOW! In this day with this pandemic going on, I would like to be safe. I wore my mask the entire time, and yes, I was afraid! Service was excellent. Safety was below one star. Unless I see or hear something different, I won't be back. read more

I had bought my wife a 2017 Ford Escape from Zack what a great experience. If you are looking for a new or used car go see Zack. Now for service I took it in for it's service another great experience. t They even have TVs in the waiting area so you can watch your car being serviced never seen this before at any other dealership. Would definitely recommend the sales and service department. read more

I took our car to the QUICK line for oil change and service. Since our grandson was here he also took his car in for service. Our car was done in about 1 1/2 hours, but our grandson also needed new tires. NO ONE told us it would take 4 hours to do his car. Where we come from the dealerships always let you know how long your service will take so if you want to leave the vehicle and come back later or a make another appointment you don't have to sit there for 4 hours waiting. Since we went together, and they knew we were together, had they told us it would take fours hours we could have both come home and gone back later. I called to find out why it was taking so long and was told, that BY THE BOOK, it took 2 3/4 hours to change the tires and align them. So why did it take 4 hours? I talked to the manager and asked why they did not tell us how long it would take, why had it taken so long and all I got was an, I'm sorry we are busy. If you want return customers you need to keep them informed as to what is happening and what kind of time frame there will be. Making someone sit there with nothing to do for that length of time is totally uncalled for. The manager told me if I wasn't happy I didn't need to come back--therefore I will not be going back nor will I give them a 5 star rating or recommend them to any friends. We got the survey but since I was not giving them 5 stars my survey never went through. My grandson was not happy last time he took his car there and after this he will not be going back again either. read more

Very bad poor is to good of a review. I would love to go into full detail of how bad the service was from the second I arrived at the service area but I don't have enough time at this point but I will follow up with one. Here are the biggest and most dangerous issues that happened. After a very long and disrespectful meeting with several of the staff where they accused me of making up the issue among other things. I finally had to leave and got into my truck to drive 3 miles to my house. From the second I started the truck a strong gas smell was there. I chalked it up gas on the hands of the people working on the truck. However upon pulling into my driveway the smell remained very strong. I looked the truck over and could not find a leak. I looked under the hood and while there was a smell nothing was seen leaking so I fired the engine up and was shocked. Gas was flowing like a hose from one of parts that had been "repaired" the gas was shooting directly onto the engine block from the pressure valve that was "replaced". Keep in mind I only drove 3 miles. I quickly shut the truck off and called the service department. I was told that they test drove it and it was fine, (I will revisit that in a second), They did give me a tow truck driver to call and they did come tow it, that was nice of them. Back to the fuel leaking and them "test driving the truck after the repair" I asked how far the truck was driven and I was told at least a mile on a course they have around the dealership. I was shocked and felt it wasn't true but had nothing to disprove it until I thought later about the reason the truck was taken in. It is a 93 F-150 with two tanks, the back tank was the reason I had to take it in do to a recall issue for safety concerns. The truck would not run more than 50 feet while on the second tank, however when the rep brought be the truck it was sputtering and shutting off due to the fact that it was on tank two. It is difficult to change the tank from one to the other due to a prior repair. I put it on tank two when I pulled it into the dealership to show them the issue. If they drove it after the "repair" the truck would have needed to be on tank 1 not 2. I find it hard to believe it would start spraying fuel only after I drove it. I am still trying to get my truck repaired from them but doesn't look good at this point. They are now telling me they put a new valve in the truck but are not repairing the other safety issue recall due to the millage even while Ford 800# tells me otherwise! I see other good reviews but word of advice keep notes and follow up and make sure they did what they said they would do. read more

I found a truck online at their website and emailed about coming in and test driving it. I got a call from Chris Hill, who eventually was who I met with when I came in. He was a delight to work with. From the phone - tag that we played back and forth to when I came in with my toddler son who he played with, who was going on a long day without a nap. He even offered my son one of his personal snacks. We got into the vehicle that I was intent on purchasing and we went over the vehicle but quickly got into long chats about family, work, and rock bands. Chris Hill is the kind of person who shouldn't just be selling cars to people, but the kind of person who you deserve to do business with. read more

I gave Kelly Ford a 1 star rating because you had to give it something in order to continue to the review. Here is my opinion, "count you finger before you leave" because they are not honest with you. Kelly Ford hides about $2,000 plus in bogus fees on your financial statement & the finance person, Johnnie, although she is nice she is also complicit & has no problem lying to you. I'm sure she gets a cut. Here is how it goes, they charge you the $995 that shows on the window sticker as a destination & delivery charge but did you know they charge you a pre-delivery charge which gets you undercoating which is bogus, they wax your car which you can have down anywhere for a lot less & finally pinstripin even if you don't want it. Next charge will be the $799.00 charge for doing paperwork but Johnnie in finance gives you some nonsense reason for it saying they have to keep your information on file for a long time. Who are they kidding???? These are not charges for filing for registration, license, tire etc fees. MORE BS!!!!!!!! I know why it takes 6/7 hours to buy a car because they are hoping you will be so tired you will sign anything & by the way they will even cheat you if you are elderly. They are in my opinion an equal oppoortunity cheats. I tried to work it out with them & get at least my $799 back but after a month of calling & they wouldn't even give me the respect of calling me back. I decided to write a review, I am reporting them to the better business bureau, the attorney general office Ashley Moody, Mark Rubio, & Governor Desantis. Retails stores have to post their prices & policies where the customer can see it so why doesn't Kelly Ford have to do the same?????? I have also send a request to the channel 6 news. In my opinion Car dealers can't be allowed to rip people off. Thank you Madeline read more

So we still did not get the $100 "hold" deposit back. This deposit was given all the way back on 7/07/19. Today's date is 7/26 and still no money back. I do not understand why it has taken almost three weeks to get our money back. I was told on more than one occasion that a check was mailed...the old "check is in the mail". This check should have been put in the mail on Wednesday 7/10 when we were told the "held" car was sent to auction. Two days ago, I was told it would be credited back to our debit card. I would love to know why it is taking over two business days to be credited. If you are looking for honest and good customer service, stay away. I have never been so dissatisfied with a car dealership in my life. Just give me back my money. read more

Poor customer service after used car sale was made. Got the run around on a missing exterior part. After three failed phone calls I ended up buying the part I needed and paying out of parked. I will never go back. read more

We liked everything about our experience. From the greeting, the friendliness, the professionalism and the great treatment we received. We especially liked our service adviser Jeremy Collins, he was terrific. read more

HORRIBLE customer service! The sales consultants are pushy and straight up rude!! Go to Paradise Ford in Cocoa instead!!

I went to Kelly Ford today on a whim. I got out of my van and was immediately approached by a man who called himself R** 2. After taking me to the line of Escapes, we went inside. There he introduced me to another R**. This R**, he told me, was supposed to be the biggest Ford seller in the whole state of Florida. So that R** immediately said that they don't believe in being pushy. Ok, great! Well, we found an Escape that would work for my situation, and they said they could get my payment to where I needed it to be. A commitment made before running any credit. I told them that I needed to clear it with my husband, (who is currently out of town), but not to worry because he's a Ford man and I was sure he'd be on board. When I was able to speak with him it was exactly as I expected. I called back and asked R** to run the credit and make sure the payment wasn't going to exceed what we talked about. In that conversation I distinctly felt like R** was completely disinterested in me or my business. About 10 minutes later R** 2 called with a message from the other one...they weren't going to be able to work with us because our numbers were too low. Really? If that's the case, how in the world was I able to buy a brand new, much nicer equipped Mitsubishi Outlander today after I hung up with him? See that? You decided to be an arrogant, nasty fool and you lost out on a good sale. So glad to give the business to a company that actually wanted it and the commission to a salesman who actually needed it. I will NEVER recommend Kelly Ford to a single person. read more

This place takes forever! I sat in the service area for almost two hours to get an oil change...saw a lot of employees just walking around and saw very few cars in and out of the service area. Waiting area was nice had lots of coffee and bottled water with tv as well. Price for "the works" is ok if you do the rebate but you have to mail it in and I've even tried that and never received the rebate back. read more

I bought a 2004 mustang on September 16, 2013, they told me I had a 3 month warrantee. Within a month the ignition coil went bad, the transmission developed a shudder and the exhaust cracked. They would fix none of it under warrantee. I paid for the coil repairs and the transmission flush which fixed the problem, but the exhaust they said they could not do and sent me to a muffler shop but would pay for the repair. The people were very nice, don't get me wrong, but they didn't stand behind their warrantee. NEVER AGAIN WILL I BUY A CAR FROM THIS DEALERSHIP. read more

I received excellent customer care from the service department when I called to inquire about a recall on my 2011 Fusion. Robin ordered the part, called me as soon as it came in and set up the appointment. When I arrived Lee checked my car in, let me know approximately how long it would take and introduced me to James, the shuttle driver. James took care to confirm where he was dropping me off (at the mall) and where he would pick me up after giving me his card with contact information. James called me a couple of hours later to let me know he was on his way to pick me up as my car was almost done. What more can you ask for? read more

I have bought two new Fords from Kelly in the past two years. Both cars have been excellent and the service from Kelly has been as good as you get. read more

We have been Ford owners/buyers for over 30 years and have all our maintenance done at Kelly. We currently own a 2006 Ford Expedition that was purchased new in 2006 and has had all work done at Kelly. Our brakes were replaced in 2016 along with the ABS module and master cylinder. We had additional work done 12/18 and May 19 asking for the vehicle to be checked thoroughly due to a long distance trip. Nothing was advised needing to be repaired. Imagine our surprise when we are stranded in Georgia currently due to all 4 brakes lines being completed rusted out! I have left several messages with an advisor named DJ and not one phone call was returned. We understand due to the age of the vehicle things have to be repaired but why was such a major repaired missed time and time again? We are fortunate our lives were not sacrificed due to this negligence on Kelly's service department. read more

I went online looking for a car and found one on the Kelly Ford website. I was able to email them to make sure the car was still available, and make an appointment. The next day I showed up for my appointment and was greeted by several employees. The test drive went very well, and I ended up buying the car. The service was very fast. All the employees I had dealt with that day were very nice, not pushy. They had a nice selection of cars, fair priced. So far I am very happy with my purchase, and they are always there to answer any questions. read more

Great experience. Our salesman john was extremely helpful and knowledgeable. The process was simple from start to finish. This is the second time buying from here and definitely coming back read more

Once again, Kelley Ford came through!! This is my 2nd car with them, and I am as pleased with this last experience, as I was my 1st. Both Austin (and Vinny) seemed to genuinely want to help me find the right car ... rather than just sell me anything!! I felt I was being listened to; my needs/concerns were important and amicably addressed; I felt I got a decent deal, without having to "play games"!! Oh yeah ... I love my new C-Max!!! read more

This rating is based on our 1st meeting with the Sales Staff. Why you ask would I review on 1st meeting. Because they only get 1 chance for a 1st impression. I have been researching a new Ford Edge and a couple of other non-Ford Cars for several weeks. I sent out an initial Email asking that I be contacted b EMAIL only for the initial contacts. (No one wants to get dozens of sales calls out of the shute.) I was able to eliminate several dealers immediately. If they called...they were out. I have been talking to Chris at Kelly Ford for several weeks via Email. At my convenience and at his convenience. Today we met for the 1st time. I made an appointment with Chris and another Ford Dealer (local) for today. Chris was attentive without being over bearing. He was knowledgeable about the product (as I was since I had done a ton of research) I even tried to trip him up without success. He knows his product. We may not end up buying here but it won't be because we were slighted on our 1st visit. (I can't say the same about the other dealer. More on them later.) Respectfully Submitted, Rick read more