My sister lives here. Clean nice people. She is well taken care of. The grounds are lovely.read more

The staff are amazing people. They have been very loving and kind to my Mom with a broken hip…read moreinjury, They work to get people back up and back at it. Just wanted to say some good things. Its clear these peope care very much about the people and are very kind to family members. Thank you to the staff for being there for us.

This place is truly awful. I was there every day for at least an hour over four weeks visiting my…read moremom. It commonly takes about 40 minutes to get anyone's attention. They will leave your loved one's bowel movements in their mobile commode all day. To get a nurse to administer meds is an act of God, but if you bring in over-the-counter medication for your loved one, the CNAs will take it out of their private storage while you're not around and never mention it. One CNA stole the heating pad I purchased for my mom to help with her pain. When I asked her where it was, she said it was a fire hazard and she had placed it in her personal vehicle. My mom got scabies while she was there. Though several CNAs saw it and provided her with hydrocortisone for it, no one identified that it was scabies, treated it, or washed her sheets. I was heartbroken watching the staff completely ignore and verbally abuse my mom's roommate, who was extremely ill and confused about why she was there. It took almost three weeks and six calls to get a call back from the social worker to discuss my mom's treatment plan and progress. By the time I got a call back, I was furious and wanted her out of there, which they initially refused to facilitate. They forgot my mom's medical appointments in spite of numerous reminders. When they finally acknowledged it, they didn't dress her and wouldn't transport her. The receptionists are on another planet and are absolutely no help. They don't even know who is coming or going. High points: There were a select few staff members who brought my mom joy and treated her with dignity, including a very sweet and charismatic male CNA, the kind-hearted man who does transportation, and the physical therapists, who were fantastic and the only staff members who actually communicated with me about her treatment plan, needs and progress. It's been six months and I still feel sick to my stomach anytime I'm nearby. Please do not send your loved one here, especially if they don't have the ability to advocate for their own needs.

The people that work there are all very kind. Can't say enough good things about them! PT is great!…read moreSo much better than PT in SF!

Horrible care. They promised to do pt on my mom on the weekend because she was admitted on a…read moreThursday. The staff was overdosing her with meds to keep her quiet. It was a dreadful experience. Would not reccomend. The picture on the website is far different than reality.

A friend of mine was in this hellhole for approximately 93 days before being RUSHED to the ER on…read moreFeb 14th at 6:38pm. I received a call from Enloe ER stating he was in the ER and wanted me to know and they mentioned how serious it was. He was admitted with a LOTS of issues: dehyrated, hypotensive, enterocolitis, right lung pneumonia, positive finding for EPEC (interesting because prior I had called Chico Terrace because Larry had complained to me about having severe diarrhea and when I inquired with Chico Terrace I was informed he ONLY had a light case once and I said he told me for a few days and I was told no we have it written down one time. EPEC is ecoli strain that is usually from contaminated food and/or water), septis, UTI, infection in his stomach area, possible bowel obstruction, bed sores, list goes on. But hey, Chico Terrace had given him a tylenol but he didn't respond to it.....SAD because I had complained to the State approx 2 weeks prior WITH PHOTOS concerning lack of medical treatment and notification and the state ruled no violation!!!! He died. I tried to convince him NOT to go to this place to begin with!!!! AND when I went to get the paperwork to turn into DMV for him to have a handicap pass (again I have photos) their Doctor didn't even FILL OUT THE PAPERWORK, signed blank document and that is what I was given, when I questioned it the staff at the nurse said give it to me and she filled in where it states Doctor is to fill out, what a joke. I EVEN HAD ISSUES WITH THE PLACE into having my friend get to his SPECIALIST DOCTOR APPOINTMENTS!!! They didn't see the need and afterall I was told after 2 weeks of them telling me they had scheduled transport was told we already have 5 scheduled that day so no it wasn't going to happen. One morning I received a call from my friend they had actually CANCELLED an appointment that morning because they didn't have transport but they couldn't remember who they had cancelled with.

Clean facility. Staff are very helpful. Nurses are nice and good customer service . Thank you…read moreOakwood

I was recently a visitor to the Riverside Point Healthcare and Wellness Center and had a positive…read moreexperience compliments of Patricia Anderson. My Aunt requested some medication from Patricia shortly after she took my aunt's vital signs. Patricia indicated she would tell the Nurse's station to ensure my aunt got what she needed. About 10 minutes later her medication showed up.... the impressive part of the experience is that Patricia dropped by a second time to ensure my aunt actually got the medication. Seems like a simple thing but it shows attention to detail that sometimes gets missed in healthcare facilities. This falls under the category of "Trust but verify that your teammates followed through on their commitment." This is good for the whole team!!

I want to give thanks to all of the staff at California Park Rehab, from entering the front doors,…read moreto PT, to all Nursing as well as Students in training. My loved one was taken such great care of and we will forever be grateful..

DO NOT admit your family member here. The staff is verbally abusive and don't follow doctor's…read moreorders. They don't provide proper care for their patients much less care about them at all. They removed a PICC without permission, stapled the wound, and neglected to give physical therapy as directed. They are only collecting paychecks. BEWARE!

Our family would like to thank Sharon Andrews-Jordan for the exceptional care she provided my…read moreparents during a very difficult emotional time. She was both professional and loving in her duties and she went above and beyond in everything she did while with us. She was so kind and loving the whole family just absolutely loved her! Out-of many other folks that have helped during this very difficult time Sharon has been the BEST by far! THANK YOU SHARON we love you!

I have had the opposite experience as the other reviewer. They have helped so much in care of my…read moremom. Sometimes there have been a few glitches but they happened on our side as well. I approached using BrightStar as thinking that it was a "team" event and we were working together. The only issue has been that they can't set up medications for the week. The 1st couple weeks that she needed more care, I had to find someone to come in and organize her meds for the week. I understand why but that has been the only inconvenience I would recommend them to anyone who needed some help with their loved one.

This time in life has to be the hardest time. Placing a loved one in care when they are at lifes'…read moreend is stressful and full of emotion. Kelly at Roseleaf is a caring, wonderful person. She is the person you would want looking after your loved one. If only she were the one looking after your family member. Like most care centers, they are understaffed. Residents wander around the facility. They enter other's rooms and go through their things. They get into arguements and sometimes get physical. There are not enough people there to appropriately manage the 'residents'. Many visits of mine included redirecting other residents out of my loved ones' room. Pressing the call button doesn't get you anyone to the room. DESPERATELY understaffed. My father was on hospice from Day 1 at this facility. That meant that Roseleaf provided very little care and relied upon Butte Home Health to take care of all the dirty work. Butte Home Health is not set up to be on site for all needs. My father most often was crusty eyed, never left his bed and didn't eat his meals. He had a colostomy bag and he would tear it off making a big mess. The business end of the business is not efficient. They are quite quick to require you to pay them for services - as a business should - but when they owe funds back to you after your loved ones' death - get ready to wait for many, many weeks. Excuses about people being away from their desk, let me look into this, our accounting department is in another state . . . and no one calls you back. Be sure to ask for paper documentation and receipts for all monies paid. You will need this to try and twist their arms to get your money back. It has now been over 6 months post death and I've yet to receive my refund for overpayment for care. They don't return calls. They don't respond to email. BEWARE!

Most of management doesn't have the qualifications to keep the place running in the rightful…read moreposition. Mean-girl environment, which makes it very drama-filled. Very few staff who actually care fully about the residents and how they are treated. Others are just a perfect example of being abusive with their power. Management simply does not care to keep their good staff to keep things running smoothly, only care about making sure they have power there, makes if very unfortunate. Do not recommend a Roseleaf in Chico for your loved ones.

I'd give BHHH a 10/5 rating if it were possible! This extraordinary group of professionals are the…read moremost knowledgeable, caring, considerate and compassionate people I have ever encountered. They took great care of my mom during her final days. Shannon, Angela, Michelle, Anastasia Keith (and Keith's son who popped in) treated her like a person although mom was incoherent. Carmel was amazing with her after she passed while getting her ready for transport. She spoke to her as if she was still with us, telling mom each step she was taking and keeping her dignity as she prepared her for her trip. I was impressed with the compassion each staff member had for the family as well as the patient. They asked what they could do for us as individuals. I also was touched with the fact that if the staff was at the facility checking on other patients, they took the time to stop and check on mom and the family. I had no idea that BHHH has so many resources to offer families who are going through the passing process. I highly recommend their services to anyone in need. Thank you so much BHHH.

So, we were one of the families affected by Enloe Hospice's closure. It was upsetting, because we…read moreadored the staff and care we got from Enloe Hospice. Many, however, transferred to Butte Home Health so the transition has been good. The RN is the most important and crucial, right? We met Pamela for her first visit and it only took minutes to be comfortable again. She is the personification of excellence, and I feel my wife has a concierge doctor/nurse when she is here and an advocate for her health. Today, Butte authorized a portable oxygen machine so that we have some additional options to go out and about. From medication organization and ordering to specific needs, we have appreciated each person, from Shannon, the social worker, to Theresa in PT, Chaplain Hugh, we feel so lucky. If this review can help others, then it is worth the time to have done it. All companies will have similar manuals, but it will always be the people and the human touch that determines their effectiveness. Butte Home Health deserves a huge thank you.

This is a beautiful facility and looks good on paper. I could not get past the energy of the lady…read moreBrenda who runs this facility. This is very important to me. Having a parent at this facility will require a partnership in caring for and supporting my parent's needs and this woman is the dealbreaker in choosing this facility. I found her to be arrogant and patronizing with a condescending nature. She was not able to answer direct questions regarding care I was inquiring about. I question what her background and education are and if she is qualified to run a facility like this. We ended up going with another option this year. I thought I'd leave feedback for others.

They took excellent care of my mother. They had fun activities every day. The staff is friendly and…read moreattentive. They kept me informed of anything my mother might need while there. We were very happy with the care they provided.