Saw Endodontist Dr. Ortiz yesterday. Very poor experience. First of all appointment was made with…read morefalse promises of saving the crown on #30 while doing root canal. Charged $260 for CBCT which I plan to dispute. First thing he told me was contrary to what was promised while making the appointment, the tooth will most likely get reinfected shortly...I have been doing this for 16 years. Then the doctor refused to provide services that they had already run through my insurance. The doctor has a big EGO. I am having issues with another tooth and requested him to take a quick look at the 3D scan which I had already paid for. He flatly refused and actually felt insulted! What nerve and what service?!@#%!! Then he got mad that I was pissed and asked me to leave.

I had EPO make a new set of retainers and I was extremely impressed with Dr. Jan Ortiz's dedication…read moreand the professionalism of the office staff. I think the geometry of my teeth make them difficult to work with and it took several attempts to get impressions to produce Viveria retainers that fit correctly and kept my tooth spacing tight. Unfortunately, I found that the new Viveria material was too thin and stretched out after a few weeks of wear. Dr. Ortiz kindly offered to make me some retainers in-house using a thicker plastic to solve the problem. They had not worked with this thicker material before so it took a few tries to get these retainers to come out correctly, but they never gave up. After all the time & effort, I'm sure they didn't make any profit so I appreciate EPO for putting the customer ahead of the bottom line. That is a rare thing to find these days. 5-stars!

Dr Tanur , Susan and the entire office is 5 star ! can't say enough good things about the entire…read moreoffice I've recommended about 6 or 7 people to Dr. Tanur . I had implants with him several years and the surgery was a piece of cake . Susan is the BEST hygienist ever ! I have severe dental phobia but Susan is so warm and friendly, I feel more at ease

Went in for crown lengthening and came out with a lightened gum. The doctor told me as I was waking…read moreup from the anesthesia that they had "removed some hyperpigmentation." After coming home I realized what happened I was so upset that an important part of my smile that hold a cultural significance is completely wiped. The doctor insists that this is not an intentional lightening of my gum although they clearly said to me that they've "removed some hyperpigmentation" but also they never mentioned in my consultation that this was a possibility nor was it indicated in the consent form. I consulted with a different periodontist after the fact and after reviewing my consent form, that makes no mention of lighter gum as an outcome of a crown lengthening, they suspect that this may have been done, because to some, a lighter gum is "aesthetically preferred". Gum lightening maybe the "in thing" to do right now but I absolutely didn't consent to it. In fact I hate my results so much that I wish I never altered my original smile. I recommend anyone who wouldn't want alterations to their smile on a whim of a doctor to avoid this place.

Excellent care and services! Highly recommend this dental practice!!…read more Dr. Anu Malhotra is an exceptional dentist who listens and provides the required treatment with great care and ensures that the patient is comfortable and at ease during the procedure. Very courteous, helpful and responsive staff. Officer manager Ms. Marcie is excellent in customer care and is very professional & personable. Highly recommended this dental practice for all type of dental needs!!

My friend and co-worker visited this dentist office a few weeks ago and was told that she had to…read moreget her tooth extracted as she was having some jaw pain. She went back as she had prepared to get the tooth extracted. The dentist that she saw decided to take an Xray and stated that there was nothing wrong with her tooth. If the correct methods were done in the beginning that she would not have gone to the office for a 2nd time. To make matters worse, when she arrived at the office a payment was taken before she ever saw the dentist. That is something that I never heard of before. How can you take a payment before work is done not knowing if additional work will be done which will require an additional charge? After taking her money, and the extraction was not going to be done, why keep her money? they did not have a problem taking it and keeping it and sending it through the process of sending it through as a payment which is not rightfully theirs to keep!!! She has been trying to call continuously to get her money back and now they are telling her that it is a process but was it a process when they took her money before services were rendered? Businesses like this have to do better with the services that they are providing and take their time with the patient's needs, not to unnecessary services and provide great customer services. Business flourish because of word of mouth and I would not recommend this place to anyone in the way that they have treated my friend and co-worker. And lastly, she has repeatedly called regarding her money, and it seems as though they have blocked her number. Can you even imagine that a place owing you money and they have the nerve to block YOU.. what would happen, if it was the other way around! DO BETTER RICHARDSON GENERAL AND COSMETIC DENTISTRY... BTW ..I was forced to give a 1 star rating!

Love this office! I've been coming here since I was a kid with Dr. Lai, and have continued enjoying…read moremy experience at the same office when Dr. Kapadia took over. This location is pretty convenient for those in the Richardson area, or even neighboring cities because it borders Plano as well. Charlene (front desk admin) is very friendly and efficient. I always get text notifications (you can set this up with them) two times prior to coming in, and a confirmation call. This is really useful for me because I make the appointments 6 months out and don't remember the specifics. If you need to change your appointment, it's also quite convenient to change times / days. Just take a note to the days they aren't open! The process of cleaning and results are always clearly explained to me when a question arises. The cleaning and polishing process is a painless experience, and fairly quick for me (under the hour). Everyone here is so nice- Recommend this dentist!

My smile is ruined. Dentist Nishit is not very experienced with doing tooth fillings. He is quick…read morebut the fillings will be too big and under filled where brushing after every meal will not be enough to prevent cavities around the filling. The best he will offer is to redo the fillings and "will probably lead to root canal and crown." I had four fillings done by Nishit and all four failed the following month. I told him when he finished the fillings that when he used the floss it cut the floss. He said it was nothing to worry about and that he would make any touch ups for free when I come in a month later for cleaning. I said ok and brought it up again first thing when I came back for my cleaning a month later. The AI scan of my teeth confirmed the new fillings had all failed. I'm afraid to go back Richardson family dentistry as my teeth or so damaged I'm afraid to smile or take pictures anymore. My insurance was maxed out so I have to wait a full year to find a new dentist that can help me fix the mistakes. If you need any dental work beyond a cleaning. Please beware. I really hope no one has to be put through what I have been put through. The staff is nice and very polite including Nishit. He is just inexperienced with fillings.

He is a great dentist…read more I believe he has retired. I hope he is doing well. My teeth and gums appreciated him.

I have known and used Dr Stewart for years. Gentle and compassionate. I would absolutely…read morerecommend him to friends and family

I had to write a review because this dentist office is awesome! Thank god I found her! Ever since I…read moremoved to Texas I have had a phobia of dentist because of a REALLY bad experience I had with another dentist (see review other review). The appointment experience was super easy. The front desk assistant was very nice and professional. The office space is very clean and organized. The dental assistant was a little quirky but still very very nice. Dr Chepyala was soooo nice! She knew how nervous I was but was still very patient with me. She was very gentle and explained everything she was doing. She was super easy to talk to and it was just over all a really great experience! Thank you everyone at gentle touch dentistry you all are an awesome team!

Dr Loiseau is the best periodontist around! I had to have an implant last year. He did an excellent…read morejob. No pain and it looks like my real tooth.

After having my first baby, my gum issues went from borderline problematic to really bad. I went to…read moreDr. Adami and instantly loved her positive, nonjudgmental attitude and her matter of fact statement that she could definitely help me. I'm still in my treatment process, but I appreciate that the entire thing, with all involved costs, was laid out for me at our first meeting, and we have kept to that estimate every step of the way. The office staff is great, Brenda may be the world's friendliest receptionist, and Olga does a great job keeping up with every detail. I like that they can show you your progress over time by photographing each step of the process. Dr Adami is kind, funny, and gentle, but still gets the job done. Everyone does their best to keep you in the loop and give you all the direction and support you need. I have been to other medical professionals where I feel like just a number, but the staff here always remembers me on a personal level. I strongly recommend Dr Adami to friends and family, she's a wonderful periodontist and a great person.

I had my implants placed by Dr.Adami ,she and her staff did an amazing job from day one till last…read moreday . Highly recommend and if I need more implants I know were to go .

Had an great consult but then it came time to get the work done. The assistant did t know how to…read morework the nitrous tank and they were about to start removing my upper wisdom teeth without making sure I was ok. I had to tell them it was t working Dr. slew insisted it was and was very put out that I pointed that out. She very loudly told me that it wasn't the same as sedation. Ummm..... I'm a nurse, I know that! Her and her assistant were quite rude and I was seconds away from leaving because THEY WOULD NOT LISTEN! Not Good quality in someone who is about to yank 2 teeth out of your mouth. They finally listened and moved me to a different room. THE WORSE CHAIR SIDE EVER WONT BE BACK!! German assistant was the worse no it all ever. . The hygienist was amazing!

Had my wisdom tooth pulled here. Dr. Lee was very quick and efficient. Recovered in less than 2…read moredays. Highly recommended. Also had teeth cleaned twice, the korean assistant was extremely through. Most important, the charges were reasonable. And the biller really know her way around insurance. My out of pocket charge were much lower compare to other places where i had similar operation done.

Dr. Kapadia was excellent for my husband and me! He took care of my husband's root canal and…read morefillings and my cleaning. He is young, has a great office staff, is professional, sympathetic and willing to listen. The best part is that he offers gas instead of novocaine. I have a reaction to novocaine so sometimes use nothing at all if gas is not available. His prices are reasonable and he takes almost every insurance available. Highly recommended!

I went to see Dr. Kapadia recently and was very touch because of his caring nature. He examed me,…read moreand let me know that he can't fix my problem and didn't charge me for it. Needless to say, when I have a dental problem next time, I will definitely go back to see Dr. Kapadia!