HUGE props today to Adam, the manager at the Kelly-Moore in La Frontera, for customer service that went WAY above and beyond the call of duty.
I stopped by today near closing time (I would have been there 15 minutes early but it was super difficult to find the store because they don't have an exterior sign--there is apparently some dispute with the contractor, and the shopping center won't let them put up a banner sign--note that it's next to the Mattress store) and only got there about 2 minutes before closing. I had called about 5 minutes before because I was lost and desperate to get my paint sample before they closed.
Adam answered the phone and calmly described how to get to the store, and helped me as if he was not in the slightest hurry. I repeatedly apologized and told him I was sorry to come so late, and he repeatedly reassured me that it was fine and it was his pleasure to help me.
I brought in two painted foam boards and told him that I wanted a color of the darker kind in the same tone, but halfway between the darker and lighter board. He mixed several different samples for me, including painting them on my board and drying them with a blow-dryer, and adding more mixture until I was satisfied with two samples to take home.
Needless to say, this took about 45 minutes, which means he was probably late getting home to dinner, and for that I'm so sorry (but also so grateful, since I have to pick my final paints for my contractor in the next two days)!
This kind of great service is exactly why I come to Kelly-Moore (which is family owned) rather than its competitor, who will remain nameless (also, KM has much better prices).
Thanks again, Adam, for salvaging my day and for helping to make my project a success!!!! read more