I recently purchased a new vehicle through McClurg Chrysler. What a pleasant experience it was…read moredoing business with this dealership. From the no hassles test drive, to the sales person sitting down with me and going over many different options and scenarios to see which one would work best. Delivery of vehicle was smooth, hassle free with all required paperwork being in place already, all I had to do was sign, inspect vehicle and drive away. I Highly recommend this dealer, if you are in one of the nearby cities, I highly encourage you to make the drive out into the country and truly experience the no pressure, no hassles sales experience you will receive at McClurg Chrysler.

Take my car in for misfiring. Tell them there is a history of my make/model having engine trouble…read morebefore warranty is up. The guy John was rude when I asked if he checked to see if there was any oil on plugs after he told me all I needed was ignition coil pack and plugs. He said all he could tell me is based on code I needed coil and plugs which they could do for $418. I paid the evaluation fee of $ 110 which couldn't have taken more than ten minutes to put code reader on. I took it to another garage to have ignition coil and plugs put in to find out that one of the cylinders was leaking oil as spark plug was covered. And I bought the factory parts for $ 118 and took 15 minutes to install.

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

the best, so much easier than dealing with your normal dealership experience, quick honest and to…read morethe point! Highly reccomend

I ordered a cadillac converter for my 19 dodge charger. Then I asked them to return it. because I…read moreneeded 02 sensors only and I was told I can't return it n was told they told me over the phone when I ordered it.. I record all my phone calls n not once was I told I couldn't return it so now im out 700 dollars unless I seek legal action

We are from out of town and got a screw in our tire. We just stopped by to see if they had an air…read moremachine or see if they knew where we could get it patched. They actually offered to repair it on site immediately even though we drive a foreign vehicle. Steve was the gentleman who too great care of us! Very professional along with the lobby staff!

My very young (30 yr old) friend was suddenly carless when a driver ran a red light and clobbered…read morehis 2004 Chrysler 300. He turned to me because I know a lot about cars and he trusts my opinion. A few months ago, used cars were in short supply. Now, there is plenty of inventory. My friend did not want to purchase from an individual owner because he worried that if something went wrong with the car right away, he would have no recourse. I thought that was smart of him. My friend spent hours searching the internet for a car. He lives in Lockport and works in Tonawanda, and wanted a Subaru or other 4wd car to make things safe for his commute. Another smart choice on his part. We went to two Lockport car dealers and test drove 4 cars there. Then I drove him to TwinTon. My friend had found a Subaru and a Toyota, both 5-speed cars, which he wanted. We were greeted by one of the two brothers who have taken over this very long-standing dealership. Chris was our sales person. He let my friend test drive both cars he was interested in. Both were excellent, but the Subaru was the winner. It had brand new struts, rode like a dream, and had lots of power. The asking price was very close to the Kelly Blue Book value, which seemed reasonable. There was some heavy wear and tear on the driver's seat, for which we asked for a little better deal. Chris agreed. Chris made sure the car was clean and had a missing fender liner installed as we waited. They took care of registering and inspection right there on the spot. No financing was involved. The entire transaction went smoothly. There's a 30-day 1,000 mile warranty. It's been almost a month, and so far no major glitches. My friend absolutely loves his new car. I don't think we could have asked for a smoother, nicer transaction. BTW, the dealership is now run by two very nice brothers and their mom. Their grandfather was there, too. This is the opposite of a fly-by-night operation. This family has been in business now for generations!

We bought a 2006 Chevy colbalt for my son and I have to say the family is awesome. Any issue they…read morestand behind there cars. The turn around was literally 24 hours. I would recommend any one to buy a car from Twin Ton.

I love the staff!! They are so friendly and the inventory of vehicles are close to being brand new!…read moreThe price is crazy cheap!! Just an amazing experience!! If you are looking for a vehicle, check out Crazy Cheap Cars!!

Deceptive advertising campaign regarding pull-tab "game". They validate every negative opinion…read moreabout used car sales persons.

Really appreciate the "assistance" attitude rather than high pressure. Third vehicle in five years,…read morethis is first SUV type as these old lady legs had trouble exiting low sedan. Tyler was very engaging.