Got me in very quickly, excellence caring staff, made sure all my concerns were taken care of…read more thank all of you.

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

I recently had to have two MRIs, and from start to finish, my visit was exceptional--but what truly…read moremade it stand out was JC, the MRI technologist. JC went above and beyond in every sense of the word. Not only was he incredibly professional and knowledgeable, but he also brought a level of kindness and reassurance that completely put me at ease. MRIs can be intimidating, but JC explained everything clearly, checked in throughout the process, and made sure I was comfortable the entire time. Additionally, I was pretty emotional about the potential seriousness of my health situation. It's not often you come across someone who combines technical expertise with genuine compassion so seamlessly, but JC did just that! He turned what could have been a stressful experience into one that felt smooth, calm, and even reassuring. The entire team and facility were fantastic, but JC is truly a standout. If you're ever in need of imaging services, I can't recommend this place highly enough--especially if you have the chance to be cared for by JC. Thank you for making such a difference!

Deceptive billing with surprises: I had an MRI completed at St' Luke's Health Springwoods village…read moreon the 28th of August. Prior to the procedure they called me for screening and also provided me the cost of the procedure. They told me if I paid in advance they would give me a discount and that it would be all I needed to pay. I agreed and had the procedure done. I checked my account on the 8th September to ensure a zero balance due and my account said zero due. On the 11th of September they sent me a new billing saying the price increased and I now needed to pay more. Since the 11th they have sent me daily e-mails and texts stating that I need to pay. I called to complain about the surprise bill, but they told me it was well within their rights to change the estimate. I feel that offering a low price before the procedure ensured that I would do it at their facility rather than at a standalone MRI clinic. After I had the procedure completed they then deceptively raised the price. I see this as an unethical and deceptive billing practice. They are also giving me the run around between "CHI", "CommonSpirit" and St. Luke's around who is responsible and in control of the billing process.

Today I took my sister to Elite Hospital Kingwood. Thankful that it's close to our home but so…read moregrateful for the amazing service she received. Her nurse was Christina and the attending physician was Doctor Christopher Hummel and then there was Terry (I believe he was the MA on duty) who also attended to my sisters care. As soon as we entered the facility, we were warmly greeted, my sister's concerns were addressed immediately and we were both made to feel so welcomed and comfortable. We could feel the love and care offered to us....immeasurable. The parking is plentiful and accessibility is easy .As I said, from the front door up to and including until we left, the level of care was immeasurable. WE ARE SO THANKFUL

I came to Elite because I fell down the stairs and hurt my knee and ankle, had to ask for a…read morewheelchair and the left me for hours without any to ease the pain. They yellow tagged me for a fall risk but I had to get to the bathroom by myself while the staff walked right past me including my dr. I have 2 torn meniscus's and a torn acl and they could have cared more then they did. it's not like I came in drug seeking didn't even ask for anything but an ice pack.

Man the people over at Methodist ER Woodlands kicked ass . From the ER nurses to the Cath lab…read moreeveryone ruled . Funny but the nurse who shaved my meaty thighs was a 30footfall fan and we talked about the show she had just seen at Bad Astronaut Brewing. Then I met Dr Cunningham and his cath lab crew . So I got my probes done while listening to RUSH 2112 . Figured the space sounds would help the probe get to my heart to do its thing . During clean up we talked about rock and roll and they wanted to hear my band some listened to Die Fast . They got to hear Cars and Handsome . So man cool people and rock and roll is everywhere . Thanks To Y'all Tod W

WORST CARE EVER ! Right there next to HCA. Their NP on the 2nd floor gatekeeping medical records,…read moregatekeeping the actual doctor, pretty much called my son-in-law a liar to his face! She was way too emotional, fervently insisting we, including the ambulance team are wrong! What is the matter with a hospital that lets their Nurse Practitioners dictate over doctors, Refuses to go and get a DOCTOR, and insulting other vital departments by insinuating they do not know how to do their jobs!?! What an emotional-ego on that one! She was just about stomping and jumping up and down. I would whole heartedly NOT recommend Houston Methodist @ the Woodlands. There are plenty of other hospital that do want your business and will be compassionate.

I just wanted to take a moment to recognize a few shining stars who truly made my day and an…read morealready stressful situation a little easier to handle. My spouse had surgery today, so I had to wake up extremely early. No coffee, I forgot my headphones at home, forgot to comb my hair, and honestly, to say I was overwhelmed would be an understatement. On top of everything, there was some miscommunication and I needed a little clarification. But Abby in Recovery/PACU, Nolan, Maggie, and Zach all went above and beyond and completely changed the direction of my day. Abby, I had the opportunity to watch you in your element, multitasking while also being on the phone with my doctor's office, trying to figure out my situation and make things easier for me. You were incredibly sweet, patient, and kind. And I have to mention those beautiful sisterlocks! You are definitely the woman for the job! Nolan, if you need someone to help you find your way, locate something, or get where you need to go, he is super persistent and helpful. Thank you so much for your kindness and willingness to assist. Maggie, your cheerful personality and laughter truly made my day brighter. I watched you go from room to room, spreading joy while providing reassurance, guidance, and kindness. You even made sure to share a joke with each patient. Your warm smile and positive energy made a real difference. And Zach, you took such great care of us as well. From walking me to the waiting room and making sure I didn't get lost in the halls, to helping me when I went to retrieve my car you were there every step of the way. When I finally got to the front, Zach was already there waiting with my wife and a wheelchair. Then, just as I was about to pull off, my phone rang. It was Superwoman Maggie calling to let me know I had accidentally left my sweater behind! Not only did she remember the color, but she accurately described the sweater. And without hesitation, Zach volunteered to go back inside, retrieve it, and bring it out to my vehicle so I wouldn't have to walk all the way back inside. Imagine working an 8-12 hour shift, knowing you're still at the beginning of your day, and choosing to continue going above and beyond for a patient and their family. That kind of kindness means more than people realize. I truly hope these amazing individuals receive the recognition they deserve. They made me, as the family member of the patient, feel welcomed, cared for, and respected. And an extra-special KUDOS to Abby for running such a wonderful team. It takes a great leader to teach, guide, and lead a team by example and it shows. Thank you, Abby, Nolan, Maggie, and Zach, for making an incredibly stressful day so much better. HCA Houston Healthcare Northwest, you have truly come such a long way, and I am genuinely proud to see the growth. Sometimes it's the smallest acts of kindness that people remember the longest. Today, these four people reminded me of that.

This place is HORRIBLE!!!…read more Seriously, I took my spouse here due to the recommendation of urgent care doctor at CareNow on Barker Cypress( beware) He stated he checked him in already and we wouldn't have to wait (lies). The name he gave as a reference no one in the ER knew that person (smh). Blood pressure was 191/137 and all we kept hearing was that it was bad for his BP to be that elevated but yet they did NOTHING to bring it down. First excuse was don't want to take it down to fast but after a full day there BP still sitting at 191/132. HCA is a complete failure of an hospital, they allowed him to lay there with a fever and high BP without given him proper treatment. How are you a care facility and allow someone to suffer just to run his insurance up. Took blood seven times and only gave us one result and when I asked the nurse she pulled up his chart after the fourth test and there were only the first results and even she said that was "strange". When LAB came back she stopped the lady from drawing asking for results and orders for all the lab work. (???) I asked the next shift about his labs, and the infection they claimed they were treating, NOTHING. I was told they were texting the NP to come speak to us but she never responded to them. How unprofessional and uncaring is that. He was given his sixth round of Hydralazine (10) which has done nothing for his BP. Finally at 9 am 9/9/26, day two of us at HCA with his BP in double three digits, he was given 50 mg of Losartan which helped a little but only took him to 161/92. There was no follow up after four hours. The time it took me to go to my Dr appointment in Spring. I called several times after I left and only person came in was the lab again (??) and we still haven't gotten any results from the last 8 draws. When I arrived back and entered into his room, he was sitting in the chair with a distress look saying the girl just took BP 191/120 and fever of 111 but she said she couldn't give him anything and she had to text the NP who never answered the last text about his labs and stool sample. He was hot and clammy at touch and said he was miserable. Seeing him like this, I requested that they unhook him and took him to a REAL hospital up 290, The Methodist. Within 15 minutes he had Clonidine and another medicine to help bring his BP down. The ER staff were very polite, professional and took the time to discuss the process and procedures with us. I wish I would have made this decision before EVER stepping foot into HCA hospital. The only reason I gave one star is because it was one nurse in that whole hospital that had integrity and when I asked her about his BP, she took one look and said he should have been given Clonidine. But by that time, I was not able to allow the unethical practices of the doctors and NP's before her to continue to play with his health any longer. This is a hospital where people go to seek help not to be used for their insurance and I felt that they played Russian Roulette with my spouse's life. They kept saying his BP was dangerously high and it could damage his organs but failed to treat him with ethical and professional care. Instead they played with his health and did barely minimal in order to prolong his stay and charge is insurance. If Methodist was not an option, I would rather go to Ben Taub before I ever go to a HCA facility again. I work in one of the largest healthcare systems in Harris County and I gave the benefit of the doubt when referred to HCA, but NEVER EVER again. All I saw was unethical practices, breach of HIPPA laws and my love one's health came second to people who took oaths to serve the needs of others in their illness. I guess ethical standards are not a required to practice at HCA Hospitals.

We had an outstanding experience at St. Luke's Lakeside Hospital. My wife had hip replacement…read moresurgery today, and everything went extremely well with no complications. As her husband, watching someone you love go through surgery can be stressful, but the doctors, nurses, and entire staff gave us tremendous peace of mind. From the moment we arrived, everyone was kind, patient, compassionate, and genuinely attentive to her needs. They took their time, answered all of our questions, and made sure she was comfortable and well cared for. I can't thank the entire team enough for the care they provided to my wife. She is now home recovering, and we are incredibly grateful for everyone who took such great care of her. Thank you, St. Luke's Lakeside, for taking such wonderful care of my wife!

what a cluster F*#k. Doctor sent over order for test. St Luke's claims that because the doctor is…read morenot in their group they need pre-autherization in the form of my medical records. Doctor has faxed them over twice and yet they claim not to have them. Test is scheduled for next week and St Luke's still hasn't contacted the insurance company for authorization. St Luke's used to be good, but have since gone down hill.

Great doctors and nurses that saved my life!!! Friendly and caring staff. Clean hospital.read more

I give 1 star JUST because of some of the midwifes in the team; Everyone, and I truly mean, almost…read more98% of the people I had interaction with, lack accountability, responsibility and profesionalism. From the scheduling team, to the "patient advocate", to the "patient liason /guest relations" I MEAN EVERYONE and ultimately, NOBODY IS RESPONSIBLE FOR ANYTHING. The billing department for SEVERAL WEEKS in a row, closing or leaving early and even when asked at 3:45pm to be transferred to the guest relations department to complain, THE GUEST RELATIONS HAS LEFT EARLY AS WELL! I have been under their care from week 9 to week 33 of my pregnancy and I tell you, I just want my child to be born so I dont EVER have to ever have anything to do with Houston Methodist Willowbrook. Im too far along to be accepted into a new practice for my birth and that is the only reason why I am still here. They "overlook" small details that, prevents insurance coverage and you find out after the fact or , like me , at 33 weeks, when its too late to transfer care to another provider. PLEASE save yourself a BIG headache and possibly a mental breakdown and go to another hospital.

Had my gallbladder surgery and was taken great care of by Dr. Moparty and Dr. Patel. All the staff…read morefrom the OR, the ER and floor are so attentive, kind & professional.

This Hospital is trying to rebrand after not paying it's bills or employees. Also known as The…read moreWoodlands Specialty Hospital- They let honest, hardworking, employees go weeks without getting paid. They promised bonuses if employees would work through the holidays and a transfer in leadership while not being paid then refused to pay those bonuses. Employees were left to survive the holidays without their paychecks and their hours being canceled. The hospital even quit paying for insurance that employees had paid for, causing long scheduled operations and procedures to be canceled with no recourse to the employees that were subjected to this abuse. Some couldn't make mortgage, pay bills or even afford Christmas for their families. If they treat their employees this way, how do you think they treat their patients?

I just spent five days in St. Luke's Woodlands in Texas The…read moreplaces immaculate the staff is so incredibly kind. I can't say enough about them. From the ER to being in my private room, a beautiful large room with an incredible picture window. I wanted to adopt all of my nurses and staff Be kind when you are in the hospital pay attention to what they are doing. They are run, ragged shorthanded, and never seem to stop running to take care of us. They do it with a smile on their face they find time for you even though they don't have any time. By the way, the food was incredible. I had the option to order different if I wanted to, but the everyday regular meal was so good. I never bothered to try the side menu. Be aware if there's any chance of you falling because of a medical issue, they are gonna watch you extra. Lol I thought they were kidding about not getting out of bed until I put my foot on the floor. My bathroom was about 3 feet away and yes, I had to fix a sock and I was going to try to get to the bathroom on my own. Next thing you know, I had red lights flashing, and a fire alarm sound a very loud one. They aren't kidding. They have to arm and disarm your bed before you can get out of it. It's for our safety of taken several bad falls before they weren't gonna let me do it on their watch. I felt like I was in a hotel. It was so nice even the wall color was pretty. I'm not happy with some of the management and some things that were done and the way they were handled. Remember to be your own ADVOCATE. That being said, though, remember your nurses and other stuff, including the people that deliver your food, I had some of the cheeriest and kindest people from that area as well. I had one young lady while I was still in the ER room come in one morning. She had a voice like a beautiful bird so nice to wake up to. Thank you is not enough to say to these great people. If you are near The Woodlands in Texas and especially if you need a Heart hospital, this is the place to go

Great care and followup received for my surgery. Competent doctors and staff. Very pleased!read more

My mother recently had wrist surgery at Memorial Hermann The Woodlands Medical Center under the…read morecare of Dr. Saucedo, and I felt compelled to share her experience because she has not stopped talking about it--in the best way. From her initial consultation to pre-op, the day of surgery, and even her post-op visits, she consistently felt cared for, safe, and fully informed. She was understandably nervous going into surgery, but the entire team took their time answering every question and making sure she was comfortable every step of the way. What stood out most to her was the professionalism and genuine bedside manner of everyone involved. It wasn't just about the procedure--it was about how they made her feel throughout the entire process. That kind of care is rare, and it made all the difference. It's been a few weeks since her surgery (mid-March), and she is still talking about how wonderful her experience was. That says everything. Huge kudos to Dr. Saucedo and his team for delivering not just excellent medical care, but an experience that truly put my mother at ease.

Can't say enough good stuff about our experience here, from the pre-op registration and lab testing…read moreto the day of surgery, overnight stay, and release, it was a perfect experience. My wife had a malignant melanoma that needed prompt removal and her oncologist was able to get her surgery scheduled sooner than we had thought possible. As we were at the doctors office for an exam, she was able to get my wife in for the pre-op review and testing. We live about an hour away so this really helped as we would not need to do another trip over to The Woodlands, other than for the day of surgery. We arrived super early on the morning of surgery, the check in was easy and in no time my wife and I went back to the room where she would get ready. Everything at this hospital looks so new and clean, it really made us feel comfortable, even though my wife was there for surgery! I waited in the large surgery center waiting area, it was very comfortable and plenty of room for everyone to spread out. They have a piano in the lobby that plays remotely with no one at the keyboard, the music was so relaxing! After surgery, my wife was admitted to the hospital for overnight observation and we were able to leave the next day. She even felt the food was very good which says a lot as for most hospitals, meals are not usually well received. The nurses were so friendly and helpful and the room was quite large and spotlessly clean. I hope those reading this review never need to go have surgery but if you do, you should try to go here!