Many, maybe most, of the oral surgeons in this practice hold dual MD and DDS or DMD degrees and…read moreafter maybe dozen or so visits across several years my husband and I are very happy patients. Every experience has been stellar for patient care and in particular for surgical skill and outcome of the process. Noting a number of 1 star reviews, I'll point out that they are largely from people who are unhappy about this practice not taking their insurance. But, I'm going to focus on the quality of care here which is excellent at every step. If you are a patient looking for top quality surgical skill and care for procedures like wisdom teeth extraction, fractured tooth extractions, implants and diagnosis of oral disease, this practice in any of their locations is my recommendation. We used this Boise location but the practice has expanded with offices in Meridian, Star and Caldwell making it more convenient for patients in the Treasure Valley to access this care. OUTSTANDING EXPERIENCE FOR PHYSICAN SKILL AND PATIENT CARE: We were referred in here by our dentist nine years ago when my husband needed implant work done to solve a very tricky problem. Having had one implant done maybe 20 years ago in another city where we lived, my husband, no sissy about discomfort, told our dentist "never again" for how painful it was. Our dentist said "Trust me. With Dr. Kempers at Whitewater this will be all good." And it was, with three different procedures and multiple visits across a couple of years time, the outcome was perfect. I had my own experience with Dr. Kempers (MD, DDS) a few years later when I developed a serious problem inside my mouth and tongue that was making it impossible for me to eat and even difficult to swallow liquid and my family doctor across four visits was patting me on the proverbial head and recommending OTC management of same. I finally went into my dentist as a "Hail Mary" and he said I needed to see Dr. Kempers ASAP, he made a call and Whitewater took me that same afternoon. Through exam and biopsy, Dr. Kempers diagnosed a rarely occurring (lucky me - not - to be in the 2%) autoimmune disease and with treatment he prescribed, it went into remission. When I fractured a molar a few years later (right before Thanksgiving no less), I saw Dr. Kempers to have it removed and subsequently an implant done and all went smoothly with everything. My husband and I also appreciated that the doctor and staff always treated us with respect and were willing to take time to explain procedures and answer questions. The surgeons here are highly skilled, their medical assistants are too, the scheduling and billing are always on point. My husband and I are very happy. THE INSURANCE ISSUE: Getting back to insurance, we do have dental insurance but like most dental plans it doesn't cover much beside routine dental cleaning twice a year and there is a high deductible before it kicks in for paying partial fees on other things. Like several of the people who complain here in 1 star reviews, we are retired people. Unlike them, we do not expect an oral surgery group, or any medical practice, to extend payment plans because that means the medical practice is essentially getting in the business of loaning money and getting in the business of managing the payments that isn't a model that works for any practice. We knew that going in. Also, for procedures that are not purely dental but medical, like the biopsy needed for diagnosis and treatment of the auto-immune condition, those were billed to and covered by our medical insurance. PARKING: Private lot and you enter through the front door. After surgical procedures with anesthetic for which one needs a driver afterwards, the recovering patient can exit and be picked up at the side door. ACCESSIBILITY: One might expect that 35 years after ADA was passed that all medical offices would be fully wheelchair accessible but you'd be surprised at how many are not. This one is.

I really can't say enough good things about my experience with the White Water Oral Surgery team…read more As an extremely nervous patient I felt understood and very well taken care of in a time of great stress. Dr. Nelson went above and beyond to provide the best treatment for a complicated situation. Was it expensive, Yes, but worth every penny to have such excellent care.

Two things stand out from this visit: the extraction was fast and painless -- genuinely well done…read more Everything leading up to the procedure and after it was not. Minimal topical anesthetic was applied to my gums or cheek before the novocaine injections by your assistant and none were applied by you -- a routine step that most oral health professionals consider standard care. [My most recent experience prior to this visit by another DDS was painless]. Skipping this procedure had real consequences: the injections were acutely painful, causing me to jerk back involuntarily, cry out, and suffer a throbbing pain in the back of my head for several minutes. I have never had a more excruciating administration of novocaine including the removal of impacted wisdom teeth years ago. What was not skipped: collecting full payment before the procedure began. That priority was made very clear. But seemingly pain management is not a priority as it took five phone calls to the office and ultimately to you directly after hours to receive the Rx for pain medication that had been promised. I would not return to this practice. I would not recommend it. And I will be contacting the referring dentist (who probably receives a kick-back) to share my experience, as I believe patients deserve to make informed decisions before being sent here.

If you have a busy schedule or are managing your finances closely, there may be a better option…read more Alpine rescheduled my extraction/implant, rescheduled my follow up (torque test), disclosed the day of my appointment that insurance coverage was less than anticipated, and still sent a follow up bill after I paid (what I thought was) in full on the day of the procedure.

Completely impressed with my daughters surgery to remove wisdom teeth today. Appreciated the nurse…read moreanesthesia person & her listening to our concerns as well as giving appropriate anesthesia for my daughter. The extra feedback from Her afterwards was also helpful. The staff overall were nice, helpful & made the experience go well.

He is so caring and compassionate. He called me while he was on vacation to answer my question!!…read moreThe staff ohn his office have the same characteristics. Top notch!

I feel like Dr. O'Brien saved my life. I had a reoccurring dental abscess with severe infection…read morethat spread to my jaw. I went to the ER, and he came in for an emergency surgery to help me. He did an amazing job, and the followup to remove the drain was quick and easy. I highly recommend him.

A very positive oral surgery experience in this office. Team is professional, knowledgeable, and…read morepleasant to deal with. Procedure was well explained and all my questions were answered. The surgeon called me at home the day after the surgery to make sure all was going well. They were pleasant about dealing with my insurance, as well. My dentist recommended this office highly, and I see why. Just one criticism: some confusion over what prescriptions would be needed meant I had to make two trips to the pharmacy rather than just one.

Poor experience overall. They require a $300 out of pocket in-house CT scan for all new patients…read more They won't even try to bill insurance for it and they won't accept any scans done elsewhere no matter how recent. Seems like a quick cash-grab scheme. They also refused to provide me with my own patient records when requested. A front desk staff member was unprofessional and unwilling to help. I would not recommend this office.

I can't express enough how pleased I am with the results of my surgery. The entire process was…read moreseamless from start to finish. The team was efficient in getting me scheduled, and they took care of me right away. The check-out process was smooth, and the representative handled all financial matters professionally. I had a follow-up appointment that went extremely well. The staff was professional, caring, and loving throughout the entire experience. I especially want to recognize Tammy and the doctor for their exceptional care and attentiveness--they were truly the best. I wholeheartedly recommend them 100%, and the rest of the staff was also incredibly nice. Thank you all for making this a positive experience! Liz

Dr. Bobst is great to work with. Very friendly and understanding of your needs. Very friendly and…read morenice office. Entire staff was great too.

Very professional yet very personable doctor and staff. I am very grateful for their excellent…read morecare. My daughter and I have only positive things to say because he really is THAT GOOD! He also gives back to the community which shows heart. Highly recommend

Woohoo! I just referred another colleague over to Dr. Anderson's...that's how much I love his work!…read moreIf you need dental implants, he's the guy! I had 2 implants done and both experiences were magical! ...and no I didn't have laughing gas. :) He just knows what he's doing and will take good care of you. He's my oral surgeon for life if I should ever need any additional implants.

Dr Anderson is the best! His whole office staff are great. Great experience, and I was scared to…read moredeath. He made it easy. I'll recommend him to everyone. Thanks guys for the great experience.

Coming from a person who can barely stomach a basic teeth cleaning, Eagle Oral Surgery far exceeded…read moremy expectations. I had been putting off getting my wisdom teeth out for years and they could not have made the procedure easier! It was so quick and about as painless as it could possibly be. Staff is friendly and professional and Dr Hixson explained my options to make me feel comfortable (went with full extraction on top, coronectomy on bottom due to nerve ending proximity). Had I known it would be this seamless, I would have done this years ago!! I highly recommend EOS for any oral surgery needed. If I ever need another procedure they will be my first choice. Thank you to Dr Hixson & his team! :)

we had some confusion regarding the provision of insurance and the scheduling of the extractions,…read morebut once we got there, it all went smoothly, and the staff was awesome, and very caring. It was a good experience, and I recommend them highly.

Best experience at a dental office I've had! I took my daughter -Maya- in for her first cleaning…read more She was so relaxed and enjoyed the entire experience. Shelley & Jenn at the front desk were so welcoming and efficient. Stacie explained all the tools she would be using and kept my daughter engaged in the teeth cleaning process which she LOVED! Dr. Coleman was so kind, approachable, and thorough. Maya is already asking when she can return for another cleaning!

Dr. Paventy was very rude and even mentioned he didn't need my dental work financial they are doing…read morejust fine. Never have I felt like dental work and waiting on a decision was a financial deal. Extremely disappointed in bedside manner and his reaction

Dr. Rosa and her staff are simply wonderful. Dr. Rosa is knowledgeable and professional and takes…read moretime to listen and answer any questions I might have. Tammy is the best hygienist in town! As someone who is a bit anxious about going to the dentist, this place really makes it a positive experience

I had been going here for years and was generally happy with things. Dr Rosa was usually pretty…read morecold and disinterested, but the hygienists were always great. However, the ladies at the front desk told me AFTER my last visit that they were no longer in-network with my insurance and stuck me with a large bill instead of the usual copay. They had plenty of time to tell me beforehand, but they didn't. I was pretty pissed off and they were totally dismissive. It's hard to believe they didn't know what they were doing.