DO NOT DO BUSINESS WITH THESE CROOKS! The owner Kevin is the most terrible business owner and person I have ever dealt with in my life. He is rude and disrespectful. When I was talking to him to try to resolve our issue, he kept saying things like "listen lady!" and "You all need to get your sh*t together." We were doing thousands of dollars worth of business with this man, and this is how he talks to his customers?! He kept trying to bully us and push in the direction he wanted us to go and saying what we wanted was "inferior." They expect payment the day of installation without even seeing the finished product. We first dealt with him for our custom cabinets. They got the dimensions wrong on our first cabinet installation and it was pushed back because we had to wait for the correct cabinet to come in. We didn't think it was that big of a deal, so we continued to deal with them for our countertop installation. BIG MISTAKE!!! We were expected to pay them half of what we owed BEFORE they would even send someone out to template for our new countertops. We trusted them (stupid on our part) and paid the money. We got 24 hours notice of installation. We requested multiple quotes before they cut the countertops and they didn't even call us to see what our final choices were. Again, they wanted payment in full before the installation happened. We told them our final decision and then we were then told by Mamie that our tops were already cut and if we didn't want the backsplashes there was going to be a gap between the countertop and the wall. This was completely unacceptable to us. We told the receptionist Mamie that we weren't interested in getting countertops installed that we didn't want or choose. or that would have to be modified last minute. She said that she would talk to the owner and that he would get back to us that day. He did not. The next day, the installers still showed up to our home to install the countertops. I politely told them that we had an issue and we weren't ready to get the countertops installed until it was resolved. The absolute MONSTER that is KEVIN the owner called me. When I kept trying to tell him over and over again that it wasn't what we wanted and that we got only 24 hours notice of installation without us finalizing any details, he erupted on me and kept trying to bully me into letting the installers into the house and making us accept what they had decided for us. He was running around in circles first telling me that there would be a 1/4" gap or greater between the counters and the wall and that he would fill it in with caulk, then telling me that there wouldn't be any gap if they cut it a certain way. When we finally agreed to let them come in and show us, the owner KEVIN wouldn't stop bullying us and telling us that what we wanted was inferior and that we should just accept what they had already decided for us. We then decided that no matter what, we didn't want to do business with a business owner that would bully his customers and treat them as if their opinions didn't matter. At the end of the day, he finally agreed to refund our money. The next day, when we called to get our refund he said that he wouldn't give us our money back without a 'letter of complaint' that he would show to his lawyer. When I asked what exactly needed to be in this letter, he wouldn't answer my question and said that's what he needed and that's all he's telling me. I asked if I could talk to his lawyer so I could get specific details of what was needed and he said no and hung up on me. I feel victimized as a consumer by a company owner that does not listen to what his customer wants and tries to bully them into taking what he wants because his company made a mistake and does not want to make it right. If you value your opinion, time, and money, please don't do business with Kempsville Custom Cabinets. We are horrified with how we were treated and wouldn't want anyone to be in our situation. read more