We decided on Kitchen Emporium for the complete remodel of our kitchen. We met with Stephanie…read moreseveral to pick our design, which she designed perfectly for us. She took us to stone places to select the stone for our countertop. She guided us through the selection and colors of the cabinets. She was always available for any questions we may have had. She scheduled all the people doing all the other work, plumbing, sheetrock, electrical and installation of the cabinets, floor and backsplash. They were all there on the scheduled times and days and completed on time. All the work was done to perfection. We couldn't be happier with our kitchen. If you need a kitchen work done, you would be remiss in not using them John and Christine Horn Hampton VA

Rob and the nice folks at Kitchen Emporium made my total kitchen remodel as easy as one could hope…read more They are very good at keeping the customer informed about every step of the process, and they are also flexible. I had changed my mind a few times about countertops and they were very accommodating. They make you feel as though the ultimate goal is that you are happy with your choices and that you get exactly what you want. I would recommend using Kitchen Emporium any day. Next, I'll go to them for a bathroom remodel.

We signed a contract and paid our deposit to N-Hance in October 2022 (eight months ago) for a job…read morethat we were told would take four weeks once work got underway. It's now mid-June and the work is still not done. After terrible communication and many, many unanswered texts and phone calls, we were left with no choice but to part ways with N-Hance. In our final text exchange, we received a very flimsy apology for "leaving us in this situation" and, unbelievably, they asked us to sign a release in which we would agree to not leave the company a bad review. I understand that many businesses are struggling to find skilled labor, but this project was completely mismanaged and now we're the ones left to try to find a new contractor to pick up where N-Hance failed. We are missing cabinetry and drawer faces and some of the work that was completed needs to be repaired/corrected. N-Hance broke two floor tiles in our kitchen which also need to be replaced. Time and time again over the last eight months, the owner of this company lied to us both in conversation and in writing (and had to acknowledge that he willingly lied), assuring us that the work would be completed, cabinetry would be installed, the project would get back on track, etc. If you, like us, are hoping to update your kitchen without ripping out cabinetry, find a different contractor to do it. Please note that most of the positive reviews of this company are several years old. I'm writing this review because I want to save other people from the incredible frustration that we've gone through.

I would like to recommend this business, but unfortunately we are still waiting for our job that…read morestarted in November 2020 to be completed. We are still missing 2 cabinet doors and one will come off in your hand if opened. We are getting the run around and it doesn't look like their integrity is not what I had hoped. Think twice before hiring.

Before selecting this company dont do what we did and trust them to their word. We decided to…read moreremodel our entire kitchen, Bobby came out and measured a couple of times and told us 6-8 weeks. At the 7 week mark (we) called and they told us we needed to come in and pick the colors and handles. Week 9 we again called and they scheduled us for a 2 day install. The day before install my wife called and was told someone contracted the COVID and they had to shut the production plant down and it would be 2 more weeks. (We have no kitchen at this point) Week 11 we once again called and was scheduled for Monday and possibly Tuesday (yes today) and Monday we were told their truck was broke down and they never came. Today we had to call them again and was finally told the truth.. We are told the cabinets got put on the back burner and they were only 98% complete drying from the paint. Now mind you after the cabinets are installed you still have to wait for the counter tops. Lord only knows how that will go. This company will lie to your face, make up false excuses and will not call you to keep you informed. If that is the way you want to spend your money then by all means go waist your time and money. This company is in dire need of customer service and new management that wont lie to a customer.

I attempted to contact them for a pantry remodel. I did what the employee at the store requested…read moreover a month ago but despite multiple phone calls and promises that he will get us a quote, the owner has never contacted me or provided a quote. He didn't even bother to reply to the emailed pictures confirming receipt. I guess my small project doesn't rate a simple professional response.

Our experience was and is not the greatest --- We purchased our kitchen cabinets in Oct 2021 ---…read morepaid in full December 2021 --- Our kitchen demo was to begin January 10, 2022. From what we were informed, the cabinets were in their warehouse the beginning of January. Low and behold, at the time of installation, there was a piece missing- do not understand where the check and balance was of incoming freight --- we had to initiate the process, their customer service was not a help! By not having the cabinet it postponed the rest of the demo! Then after a couple of weeks, a temporary solution was in the work. There would be a 'constructed' cabinet and a new one would be ordered. The new cabinet came in without a door --- so once again there was a disconnect, and once again customer service could not give us any updates. Now we are having an issue with one of the drawers in the pantry --- we left two phone messages -- no one returned the phone call. However we did get an e-mail several days later --- do not understand why another employee could not have helped. As of today, we have not received a definitive response of what action will be taking place ---

Went by this place. It seems to be a busy place. Then we took our time to check out the selections…read more Then we stood at the counter for ten minutes and nobody bothered to greet us or ask if we needed anything, there are busy days. But is that acceptable?