I thought everything went well until I realized that they damaged my bumper. I called them and they…read morerefuse to take responsibility for what they have done! It all started well enough, but as we were riding down my street, the driver went flying over a speed bump. We flew over it and the car smashed down with a loud thud. The driver stopped to "double check on the car" and to "refasten it" and he didn't mention anything and I didn't think to get out and see if anything had happened. So after all is said and done, I take my car home and I parked, walked behind it and noticed that the bumper had been scrapped and tattered. I immediately contacted John's Towing. They gave me the run around. First John acted like it wasn't him that had driven, or that he wasn't the manager. Then he said he would call me back. Did they? No. I called back today and I got the response that "ma'm go do whatever you'd like, we aren't paying". I filed a police report, talked to my insurance company and will file a complaint with the ICC. This is completely unacceptable. if need be, I am taking this to small claims. I would not have been so mad about the whole situation, had I not spent 800 bucks two weeks ago getting brand new bumpers installed on the car. Then I lost the car key and it hadn't been driven the car at all until John's Towing came to pick the car up. So I know my bumpers were still unscathed and brand new until he wrecked it. I'm furious. My estimate for the damage is $600 bucks because they ended up scrapping and piercing the bumper.

I've unfortunately had to use a towing company twice this year. The first time i just googled a…read morenearby place and called this place up. They are fast and reasonably priced. They guy who picked up my car was very personable and friendly. The second time I needed towing I called a different place first and was not satisfied with the estimated arrival time or cost of service. I called John's Towing abd they beat the price and estimated arrival time in half of the original place I called. I even got the same guy and he remembered me. That is great customer service! I highly recommend John's Towing.

The service was excellent and very quick. They took all of the proper precautions to make sure my…read morecar with a very low profile arrived the way it was loaded. I was very impressed with the professionalism of woman I spoke to on the phone and she insured me that would use the proper flat bed truck and that my car would be safe.

Called for a tow and and scheduled them to come at 4:30. They then called me back and said they…read morewouldn't be able to make it and they would come first thing in the morning. . Fine. I call first thing in the morning and all of a sudden "unfortunately we won't be able to come till 4:30 again and of course they STILL NEVER CAME NOR CALLED TO MAKE SURE I WAS SQUARED AWAY! Very rude unreliable and unprofessional!!!

This is a deceptive business. They will tow your car to their lot, not where you request them to…read moretow your car, where they will then demand that you contact your car insurance to pay exorbitant fees for the release of your vehicle. My car was towed to their lot a block away from where the car accident took place, after I was told my car will be towed to my desired destination, and held until my car insurance could come up with $7,000 for its release to a repair shop. This is a deceptive business, stay away.

No show- waited over an hour. Called and asked to get an…read moreupdate, at which point the receptionist got update and demanded a credit card or they would not show. Had they mentioned it we would have been towed.

Had my car die on 390 last night (10 degrees plus 20 mph winds) and was told by another company it…read morewould be over an hour to get a tow. Montrel was simply driving by and stopped to see if we were okay and asked if we needed a tow. He could not have been nicer, offered a less expensive tow, and kept telling me to get in the car where it was warmer. I can't thank him enough and would absolutely recommend Leo's Towing to anyone in need.

My car didn't want to turn on it was completely death. My father and my husband try for 3 hours…read morestraight to try to turn on the car and we didn't got nothing to turn it on. We got across Leo's Towing number. When he picked up the phone he was really kind he was all for it when I told him my situation. He drop off the car and we took 3 hours to try to turn on the car he took less then 10 min and the car turn on. REALLY RECOMMENDED LEO'S TOWING BEST OF THE BEST!!!!! PLEASE SHARE!!!

Bill was responsive. I called for support around 853am near Ohare and Bill pulled up behind my car…read morebefore 30 minutes. He was communicative and updated me often to his location and arrival time. When he arrived he moved efficiently though the flat repair but also made sure I understood the parts in my trunk and made sure to place them from where he took them from. Took 25-30 min to complete the job and I was back on the road in no time.

I am surprised by the low ratings... I called them at 7am and they called back right away. Came…read morewithin the time he said he would. He put my spare tire on (after I ran over a nail and had a flat) but the spare was low on air, so he didn't want me driving on it, and took the spare to get air, and the tire to a place to get it patched for me, came back and put it on. He went way beyond to make my crappy day a little easier. Highly recommend.

Never answered phone calls. Called tow days in a row with negative results. don't see the point of…read morehaving a company phone number when there is no one there to answer calls.

After 8 hrs of dealing with my sons ins company and two horrible tow companies, this company came…read morethru with no hestitation....gave the eta and was there on time...my son went to chicago for his 21st bday to see post malone ... He lives in mt washington ky which is 325 miles away...so me being 325 miles away just stayed up all night so that my son could get a hotel room and not be just sitting in a bad area for that long ( being that we didnt know it wouldve taken this long ) TONY from bernies has been nothing but awesome and has literally gone above and beyond to make sure my sons car is safe. If you are ever needing service done in the chicago area, this company is the only one I recommend.

By far one of the nicest and most courteous towing companies out there! I called today with an…read moreurgent request to get my car to the dealership and spoke with Chris. He was unable to get a truck to me by the time my dealership was closing but put me in touch with another towing company. That was beyond anything I ever expected. In a day when it is so easy to say "sorry I can't help good luck" Chris went above and beyond and gave the tow to a competing company! I will forever be grateful for your help and will keep your number close if I (or my large family) should have any problems in the future! Thank you so much!!

I would highly recommend this place. We talked to a guy named Chris and he was excellent. He told…read moreus 30 minutes and he was on time, that's unheard of. He was very polite and worked fast yet professional. He was very inexpensive and I wouldn't think twice about calling them back.

Absolutely fantastic service. Yesterday, my minivan decided to stop working on the highway right…read morebefore getting to Great America. My husband fortunately was able to move it out of the ticket booth line. Needing towing or roadside assistance on a Sunday is a truly impossible feat. This wasn't my first rodeo with not having towing/roadside help available on Sunday. Thankfully, Q Roadside picked up right when I called, told me how many batteries, etc. he had available and got in touch with my husband immediately. Thankfully, our minivan was towed and is now being worked on. To add to the cars just want to break down party, my husband's car was sitting in our garage not starting up. We informed Q Roadside of this. In addition to helping us with our minivan, he jumped my husband's car, monitored it, and even offered to come back if it didn't start again after the jump. Truly exceptional service on a Sunday (when our suburban fleet of vehicles like to break down)! I will call on Q Roadside again in a heartbeat if we're ever stuck in this situation again. He was fast, knowledgeable, and super helpful.

This company was on time and ready to dolve the issue. What a great guy, knew exactly what to do to…read moreget me rolling. A great value. Nothing is worse than a road side breakdown. A big thank you.