Ken was very helpful when figuring out an issue with our AC. We called late, and he was able to squeeze us in the next morning as we requested. We have an older unit so I would call him again if we have issues in the future. read more

Ken is the best for any HVAC job! We've used him since we've moved to Fl (so the last 4 years). He's fixed our old unit that kept breaking down in the middle of summer, installed a beautiful new unit at a reasonable price, and now comes out for regular maintenance visits . He's trustworthy and he really knows his stuff and I would recommend him to anyone. Keep it up Ken! read more

If I could give Ken Barrett Air Conditioning 10 stars, I would!!! Not only is Ken professional and extremely knowledgeable and experienced, his integrity is UNMATCHED! Another HVAC contractor quoted me an outlandish price and Ken fixed my AC quickly and at a very fair price!!!!! Going forward, I will call Ken for all my AC needs. read more

Ken fixed my long standing AC unit issue in no less than 5 minutes of his arrival. His 34 years of experience makes the customer experience very easy. I would definitely recommend him to future customers! He is my new go-to guy for reliable and local service. He is also very personable and friendly. Would give more than 5 stars if I could! Thank you Ken! read more

We called this business up based on the recent good reviews. We actually called them up second after out first repair people didn't diagnose and alleviate the real problems with our unit (in addition, the first business didn't do weekends). Ken assured us that they could take care of us. This is Saturday. After a few hours, we called back because a tech did not make it in the time frame that Ken told me and we had prior obligations. He assured me that they will be over and take care of us in a timely manner and to hold tight. Understandably, it is the summer time and provided Ken gave some good reasons for the delay. Taken. Trusted. Well, the tech came and said there was nothing he could do because he had to go and get the part on Monday. The tech said he could take care of us Monday morning. He recommended that we buy a portable AC unit and then go back to the hardware store and return it after they finish the job. They only charged us for the visit because they "felt bad" that the company before them didn't do the job. Weekend. Hotel. Couldn't take it. Didn't take the tech's advice. Monday: We didn't hear anything from anyone until 3:30 pm -- when he did, he called to let us know that he couldn't come and hasn't gotten the part. He happily gave us the estimate and happily told us he would be over tomorrow (Tuesday) afternoon. I called Ken and he confirmed the tech's status along with other reasons. Both men kept on dropping the fact that they had calls in South Tampa and other areas. We agreed in good faith to stick with Ken and his company after speaking to Ken a second time on Monday night. Mind you we had to get a hotel room for the weekend and had nowhere to stay Monday evening. We roughed it for 5 days at this point. Did I mention we also work from home? Patiently waiting, I am now writing this review on Tuesday night. No calls from Ken or his technician. No updates. Nothing. Until 7pm. Two technicians came by to find out that they purchased the wrong part. And once again they cannot come back until the next day. Hotel once again. We are now looking into Wednesday. Wednesday morning, Ken has now become belligerent with us. I think he wanted us to fire them. At this point I know we look like suckers in all of this because we trusted this business and we wanted them to finish the job in good faith. I wish this business would have been honest from the start if they were unable to take our job because of lack of manpower, time, parts, anything. If they only service certain parts of town, that would also be understandable. We were willing to pay the hefty bill that they quoted us, we just wanted service -- the quality service that Ken assured us. We had been nothing but polite with both gentleman in all discussions with them. It is interactions like this one that make me sad about having faith in small businesses. We wish good luck to this team. We hope they polish up their appointment systems and customer service so that they do not lose any more clients. I guess our business was not a priority to them. Wish they would have let us know sooner. That was the first and the last time we will deal with this business. We don't suggest that you go through the same thing we did. You can start by not contacting this business at all. read more

When your ac goes out in June on a hot humid day in Florida, you just want quick relief! So not knowing anything about ac companies, I checked on yelp and Ken Barrett ac repair popped up. They came out a few hours after my initial call and had me up and running within 15 minutes! The two techs that came out explained to me how the capacitor was broken and prevented the fan from working. I also had them replace a worn connector as they showed me how it would be giving me trouble in the very near future. No high pressure as they gave me the option of replacing now. Would call them again with any ac or heating needs! read more

Ken was sent to us by our home warranty company because our a/c died. He came the same day he received the ticket and had us up and running immediately! The house was cool before he left! The problem.......was a clogged drain. The previous a/c guy sent by the warranty company a little over a month ago obviously didn't flush the drain. I will make sure to advise the warranty company. All reviews you read about Ken's honesty & fairness are spot on. He took the time to explain how our system worked and what we could do to take care of it while being safe as we had many questions because the systems we had in Louisiana were totally different than these in Florida so we were at a loss, but no more. Ken is very knowledgeable and doesn't mind sharing information especially if he thinks it will save you and the warranty company money! read more

Ken was awesome. He did what another company couldn't. He was fair,honest and through. Hard to come by these days.

It's freAking cold and my heater would not come on. Just air blowing out of my ducts. We are north of down town Tampa in seminole heights as soon as the sun went down the house starting getting freezing cold. The kids have to shower and clean up and my wife wouldn't let it happen until our heater was working. The tech just left the house is crispy and now the kiddos are all clean and ready for bed! Thanks for helping our family crisis read more

Ken and his team are the best. After moving here we had many bad experiences with AC companies....a lot. Ken was the only company that took the time to help us understand our AC issues. They did not try to upsell us but rather helped us get about two extra years out of our current system. We are now ready to have a new AC unit installed and we are having Ken's team install it. If you want a company that is reputable and ethical, I highly recommend this company. They will shoot straight with you and they are A LOT more affordable than other companies out there. Can't say enough about how impressed I have been with this company. read more

I just wanted to say thank you for sending Dave over the house to take care of my AC unit. He was very professional and did a great job. I will be more than happy to give you a 5 star review. V/r John read more

I cannot recommend these guys enough. I used them to maintain my old AC system and when that system finally quit, unexpectedly...they worked us in to install a new unit. In fact, I was supposed to leave town the next day so Ken and Dave stayed until about 11pm to ensure the install was completed and working as it should. This company is a rare find. There are a lot of AC companies out there, but you will not be disappointed with Ken and his team! read more

I have never been so impressed with a company in Florida as I was with Ken Barrett Air Conditioning. Since I have moved to Florida from New York, I have been scammed, ripped off and stood up numerous times by various companies promising to do a job, meet an appointment time and tell me the truth. I must say I was extremely happy, in fact, almost overwhelmed by the courteous, professional and prompt attention given to me from beginning to end. I had an issue with my Air Conditioning on a very hot afternoon, and called Ken Barrett Air Conditioning. I had received a door hanger about his clean and tunes upon returning from work one day. I usually throw them out but this one time I actually saved it. I called, hoping to get service ASAP. It was amazing to me that they actually came to my home, diagnosed and explained exactly what the problem was, and actually had it up and running for a very good price within hours of my initial phone call. I will continue to use them for all of my A/C and heating needs and will absolutely spread their valuable knowledge and service to all of my friends and family. Roberta read more

I was having issues with my AC unit not working and had called my home warranty company to send someone out to fix it. They sent a local company out that told me they had fixed the leak and wanted to charge me to replace the freon that had leaked out. Before I paid $400 for freon, I decided to price out replacing my old unit. I had Ken come out for an estimate, and after talking it over I decided to have him try to fix my old unit first. After checking it out, Ken determined the leak had not been repaired as the prior company had indicated, and the leak was not even in the location that they said it was. I cannot thank Ken enough for taking the time to correctly diagnose the leak I had in my AC unit, and for helping provide me with proof to take back to my warranty company in order to force them to make it right. The next time I have an issue, I am calling Ken! I would also recommend him to anyone who is in need of an honest and knowledgeable repair man! read more

Its HOT HOT HOT in Florida!... its a no brainer when it gets hot the calls for relief flood all AC vendors everyone is waitlisted... its very important to me to keep my tenants comfortable and when the ac went out... of course all ac vendors were booked up!... my warranty co did get me someone but that co wasn't available til the next day... it was crucial to get relief for my tenants they have a sick child who had to have ac relief... not to mention 2 other young children... called warranty co and re-expressed the urgency... they put the call as "priority" and sent me Ken Barrett AC... although my property was much further away from his other work orders for the day... its crucial to be pro-active folks...I called him personally... all he could offer was service possibly by 9pm no promise but would try... He called me later and told me he changed some work around and would expedite for me that same day... Hallelujah!!... My tenants reported it took just 15 minutes to get the ac to work properly... Everyone out there near Tampa... its for your own best interest to use Ken Barrett AC ... they are a small company who provides honest, ethical, prompt service... they are on my Best Vendors to Use List...Thank you for your consideration...A very happy satisfied out of state owner read more