Ken Grody Ford

This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

Purchased my car March 2026, very easy transaction with finance, the dealership extremely nice ,…read moremost of the staff was very accommodating. This review is strictly to the sales guy Stephen Rodriguez phone number (562)746-8915. When looking over the car I purchased I notice the engine cover was missing. He said it must of been lost during detail. And had assured me before purchasing the car he would order a new one and get it to me asap. Well here we are 3 months later and still no engine cover. We have been back and forth for months now of him giving me the run around and excuses of where the engine cover is. I have had multiple response from him, and now he has officially stopped messaging me back. He has gave me a number to Felipe ( 7145621279)in parts who I have left multiple messages to and he has never responded to me either. This is seriously a joke that something so easy as an engine cover to purchase and hand to a customer has been this hard to accomplish for him I couldn't imagine actually getting my vehicle serviced here. Posted are screen shots of of the conversations between us

AutoNation Toyota Buena Park

(1.3k reviews)

Great experience with this dealership! The staff was friendly, helpful, and made the whole process…read moresmooth and stress-free. I really appreciated their honesty and professionalism. Highly recommend! special shoutout to Josh & Bijan!!!

I first test drove the car at AutoNation's Torrance (South Bay) location. I wasn't ready to buy it…read morethat day, and since I live in Orange County, I was told I could have the vehicle transferred to the Buena Park location when I decided to purchase it. Before buying, I specifically asked multiple times when the 5-day return guarantee would begin b/c I knew I would be purchasing the vehicle on one day and picking it up another. Everyone I spoke with, including employees at the Buena Park location, told me that it would begin when I picked up the car. When I arrived, I was told by Jose, the finance associate, that the 5-day period had actually started on the date I purchased it several days prior. Since It was a Saturday. That left me w/ only until Monday to decide whether to keep it. Not many auto shops are open on Sunday, b/c it was Saturday evening atp. I expressed my concern and addressed the contradiction. I was told, "I'm sure they'll honor it" if there were any issues, but when I asked for that assurance in writing, Jose refused. I asked to speak with a manager, but he sent in Ed, who he had just advised was not a manager and he also refused. Ed was actually one of the people who told me that my 5 days would start when I picked up the car. He denied this and advised that all calls are recorded. I asked if the transcripts could be pulled up in that case & he says that can't be done. I ask again for the manager and the next guy said he was the sales manager and he finally agreed to put it in writing and extend my return period by an additional two days. I had the car inspected shortly after & was advised to return it. Although my written extension gave me until Wednesday, I returned it on Monday. When I arrived, I was told I had "just made it" within the 5-day return period, which I found odd since I had documentation showing my deadline had been extended. I was then told I had also "just made it" under the 250-mile return limit. That didn't make sense b/c I had barely driven the car. When I asked what mileage they had recorded, I found that my purchase contract listed the exact same mileage that appeared in the online ad, meaning the mileage had never been updated after my test drive. I asked if they included the miles used to transport the vehicle from Torrance to Buena Park. He couldn't confirm, but it seemed to be the only explanation (for at least a fraction of the miles put on me). That's odometer fraud. I asked whether my cash down payment would be refunded to my debit card or by check. He couldn't answer that either. He said that he would find out the following day. When I didn't hear anything, I called on Wednesday. Jose checked on my return and emailed me confirmation that my down payment would be refunded to my debit card. However, I received no confirmation that the loan had been canceled or that the funds had been sent back to my lender. My online banking still shows the full loan amount. Since then, I've spent days trying to get answers. I keep getting transferred to vm after vm, and now my calls from my personal phone go directly to a general vm without reaching anyone. Yet, when I called from my work phone, I reached a person immediately. Once they realized who I was, I was transferred repeatedly. Then, I was put on hold by "JP" for over 30 minutes. When I asked for anybody available in finance. I called back and was told by Bruce that everyone from finance was in a meeting and he would be sure to have someone call me back (4 hours ago). They always act busy when I call, but every time I've gone in, it has been empty/slow. Atp, I've contacted AutoNation's corporate office and I'm waiting for a response. I'll write a separate review about what was wrong w/ the car, but my customer service experience w/ the purchasing, return, and communication process has been terrible. This was my third car that I bought from AN btw, and it will be the last. Update: it has been 24 hours since I've contacted corporate and heard nothing back yet. See my Google review for why I returned the car.

Buena Park Honda

(1.7k reviews)

My partner and I just bought our first car together! James "panda" was our salesman and he was…read moregreat! Not pushy and very informative! It was an easy process! Would definitely recommend James to anyone looking for a new car! Super helpful and worked with our needs! Thank you again to James!

Jonathan,is very friendly and very knowledgeable in service department .I could be happier with the…read moreexperience.bring your car to Buena Park Honda.

Premier Chrysler Dodge Jeep RAM of Buena Park

We have been coming to this dealership for many years and it still seems to not disappoint. We have…read morepurchased and leased our vehicles from here. The salespeople as well as the managers have always worked with us. Our most recent experience, we actually started going to different dealerships to see what others could offer but ultimately came back to Premier because they offered a better deal. The end result came out better than we expected. We got a better vehicle with a lower monthly payment. There was also a mishap on a fee that we were not supposed to pay but had to. Premier reimbursed us for this fee. Ask for Chris Esquivel or Herm. They are awesome!

Don't bother with the service department…read more Bad communication. Car was there for two days, hardly any service was preformed. My car needed software updates that would prevent unnecessary warning lights, was immediately told by the service advisor that there "weren't any updates. I checked" In reality, only the technician can see software updates when they hook up your vehicle to their computer. When I asked for an estimated day of completion, Lou replied "Dunno. Could be 2 days, could be 10..." Paperwork stated AC hissing sound was identified. I was told "it's supposed to sound that way." No requested software updates were performed, because I got another warning light immediately on the drive home. Recall service was not performed. Lou told me the dealer would only let them order one part at a time and there were 9 people ahead of me. Everything about this interaction had a "meh" attitude to it. It was a complete waste of my time, and I spent two full days without a vehicle. Days later, I took my vehicle to Cerritos Dodge. Over 20 different software updates were performed that affect each of the vehicles operational modules. Big difference from "there's none." They also completed the recall service while Buena Park is still waiting to order parts one by one for 9 different customers. I also had a rental provided to me while my vehicle was in for service. The experience was night and day. Seriously, do not waste your time with Buena Park "Premier" CDJR Service.

BMW of Buena Park

3.2

(1.5k reviews)

First off, Carlos the sales agent was 12/10…read more Could not have done a better job. From the first conversation he was on point, even drove the car over an hour to my house just to deliver it. Truly white glove service. He deserves a promotion! Secondly, the rest of the team at Buena Park BMW did a great job. The hospitality throughout was legit. Lastly, the paperwork and process put in place by whoever schemed up AutoNation should engage with a process improvement team. Horrible. Pages, days, conversations. It's easier to buy a house today than a car through AutoNation. Ridiculous process. It's the definition of friction. People at the dealership - awesome. AutoNation process - horrible.

Don't take your car her for service. I've owned my car for 1.5 years and have taken it in 3 times…read more Each time I'm extremely disappointed in the service, but this last time was the tipping point. My car just needed an oil change at 14,000 miles, they told me I needed $570 of other work. Tire alignment, some oil additive, wiper additive, etc. All of this was recommended before they even looked at my car. Like an idiot I said okay to the alignment ($350) and no to everything else. There was no reason for the alignment as the car wasn't pulling and the tire trade was all the same. Well I just flushed money down the toilet. 1. Shortly after purchasing the vehicle the passenger a/c wasn't working and the windshield wipers would turn on. The car was at the dealership for over 3 weeks with no communication about when it'd be ready. I had to call repeatedly to find out an update. Additionally the loaner car the lent me was a dud and I had to come a swap it out. 2. Oil change went fine other than I dropped it off at 8am and treat said it'd be ready around noon. I didn't hear from them until 3pm. No respect for my time. 3. Charged gif things that didn't need to be done. When I made my appointment I was told it would be 1-2 hours, nope 2.5 hours snd a bill for $350 of stuff that didn't need to be done. Good bye BMW Buena Park.

CarMax

3.0

(974 reviews)

I had an excellent experience selling my Corolla at CarMax. The whole process was smooth, fast, and…read morevery professional from start to finish. The staff was organized, clear, and respectful of my time. They also offered more money than Carvana, which is what brought me in, and they fully delivered. No pressure, no confusion -- just straightforward service. Best part: I walked out with a check in hand the same day. Highly recommend if you want a quick, clean, and well-run car selling experience.

WILL SELL YOU VEHICLE WITH POOR QUALITY TIRES!!!!!! NO REGARD TO YOUR SAFETY!…read more STAY AWAY FROM CARMAX ESPECIALLY BUENA PARK location. STAFF IS FINE SELLING VEHICLES AT SUBPAR because it falls within their BS policy. NO "GOOD FAITH" practices!!! Should have read their reviews before going in. Seems i'm not the only one that had issues with tires after purchase. Was smart enough to take vehicle to personal mechanic right after purchase to make sure vehicle wasn't a lemon. My trusted mechanic is the ones that found the cracks in tires. I knew the tread was subpar...but add cracked tires and it was concerning as I have long commutes for work. Called twice only to be told I'd get a call back and ghosted. So I drove back to buena park to speak to service manager. My concern was brushed off multiple times and they kept trying to show me how the treading met their policy requirements for "just good enough to pass." I kept telling them I was concerned about the cracks..not the poor quality treading. Employees/managers claim their policy BS rather than show "good faith" in actually resolving the issue. I was told "just return the vehicle"...as if the process of finding a vehicle, dealing with paperwork, wait time, and insurance was something i wanted to do all over again after thinking I finally secured a vehicle. The transmission never got flushed either..so I spent out of pocket to do that and new set of tires. Typical act nice enough to get you through the papers and then leave you high and dry if you have any issues. As a female the male staff treated me like I was an idiot and kept brushing my concerns off. I've had better experience at private dealer, but i guess to be expected from big name company.

HGreg Nissan of Buena Park

2.9

(293 reviews)

I had leased my car and was coming to the end of my lease. Zach and Rodrigo were helpful in…read morepurchasing my lease. They were attentive and willing to answer any questions I had. Thank you Buena Park Nissan for hiring such awesome people!

This review is based on our buying experience with Sunny and the Finance guy Milton ! They both did…read moreeverything they could give us the best deal possible . We are so in love with our 2024 Nissan Titan and I'm so glad we decided to buy a truck from this dealership ! We will be sending friends and family here !

Tesla - Buena Park

2.7

(527 reviews)

So far, so good! Walked in to get some info, and walked out the next day with a new car. Score!…read more Tesla seems to offer really good deals from time to time, and they sold us on the model 3. The whole process was so easy, and hard to turn down. Rich, I believe, was our dealer and we had a great experience with him (sorry for all the silliness!). He walked us through the whole process, then connected us to the Tesla app to finish our application. By noon the next day, our car was already ready! Everyone here is very friendly and nice. Never has getting a new car felt so easy. And already in love with my new Tesla. I was nervous to drive it at first, but it is very easy to drive. Best of all, no more high priced gas to put in!

I am writing to share an absolutely unacceptable and deeply frustrating delivery experience at this…read moreTesla location. I arrived early for my 3:00 PM appointment at 1:00 PM. I was told my car wasn't ready and to wait. After waiting for 1.5 hours and noticing no other delivery customers around, I decided to stretch my legs and check the lot. To my shock, my car--complete with my name placard--had been sitting there ready the entire time. It was clear no one bothered to check or communicate. When I pointed this out to the advisor, there was not a single word of apology--just a careless "Oh? Yeah? Okay." While the lack of communication was annoying, what followed was a serious safety hazard and blatant disrespect. First, when inspecting the exterior, I found an open Exacto knife (flat blade) sitting right on top of the driver's side door. If that blade had fallen on me while opening the door, it could have caused a severe injury. When I pointed this out to a male service staff member, he didn't apologize; he simply grabbed it quickly and walked away to cover it up. I have photo evidence of this. Second, I noticed a significant panel alignment issue and a large gap on the door--wide enough to fit a finger through. When I raised this concern to the two service staff members on-site, their response was incredibly insulting. They literally told me: "It's because yours is a Standard Model. Yours is not premium. It's a completely different car." Are Tesla service employees trained to look down on customers based on the trim level they purchase? Implying that a customer should just "suck up" poor build quality and terrible panel gaps because they bought a Standard Model is completely unacceptable and discriminatory. This level of unprofessionalism has completely shattered my trust in Tesla. What was supposed to be an exciting and celebratory milestone of picking up a new car turned into a thoroughly miserable and insulting experience. Instead of joy, I left the delivery center with nothing but deep frustration and resentment.

Supreme Motors

(288 reviews)

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

Drive Your Dream!…read more After spending some time shopping around for our car my boyfriend and I came across Supreme Motors. The price of the car was in our range and what really caught my eye is how immaculate condition the car was in. (All the cars looked amazing) Seriously guys-- compared to all the other dealers we went to, this car was sparkling and ready to come home. The process to purchase the car was so smooth and we had two pups to play with while we were waiting for all the paper work to go through. Was truly an experience of ease and enjoyment. Thank you so much Ehren! (And his partner! I didn't get his name but he was great too.) We appreciate you selling this car to us and wishing you good luck and many sales! We are thinking of getting the car detailed here in the future too :) - Alexis and Shane

Zee Motors

4.4

(150 reviews)

I bought a 2011 Toyota Prius recently and had a very positive experience. They worked with me on…read moreprice and interest rate and allowed me to take the car off the lot for inspection without any hassles, deposits etc. Neshat made the whole process was quick and easy.

I was looking for a convertible, and saw a nice Audi A3 for sale at Zee's motors. Neshat took care…read moreof me, I got to test drive it. They accepted my 2014 suburu outback for the trade in! I drove home that afternoon in my new baby!! Now, when I go to my car port, I have big smile on my face! Thank you, Neshat and team!!

AutoNation Toyota Buena Park

(1.3k reviews)

Buena Park Honda

(1.7k reviews)

Jonathan,is very friendly and very knowledgeable in service department .I could be happier with the…read moreexperience.bring your car to Buena Park Honda.

Full Service Auto & Transmission Repairs

4.8

(488 reviews)

I highly highly highly recommend to come for all your car repairs. Customer service is top notch…read moreand Francis is so friendly and is always honest and respectful. I've had my transmission repaired and I am extremely satisfied with the work and will continue to bring all my cars here to him.

Needed a new fuel pump for my truck. Took it to full service auto and transmission and Francis had…read moremy truck fixed and back to me the same day at a very reasonable price I will definitely use Francis for all my repair needs in the future. Cheryl

Supreme Motors

(288 reviews)

Simpson Buick GMC of Buena Park

3.7

(646 reviews)

We purchased a brand-new Yukon XL Elevation just one month ago, and unfortunately, we have barely…read morebeen able to enjoy it. The very first night we brought the vehicle home, the main screen went out. We were initially told that the issue was related to OnStar service, but it has since become clear that the problem was far more serious and remains unresolved. Because the screen is not functioning, we have no control over essential features in the vehicle, no air conditioning, no radio, no cameras, and other important functions. This creates major safety concerns, especially with two small children. Two family vacations have already been impacted because we were unable to use the air conditioner or rely on any camera systems while traveling. To make matters worse, the loaner vehicle provided was a very small compact car, making it nearly impossible to safely and comfortably transport two children in car seats. This vehicle was supposed to be my Mother's Day gift, but instead, it has brought nothing but stress, worry, and countless phone calls to both the dealership and service department. The vehicle has been in service for over two weeks, and we still have no answers or resolution. No one returns our calls, and everyone continues to point fingers instead of taking responsibility. At this point, we are consulting a lemon law attorney because the dealership has not been straightforward or communicative throughout this process. Based on our experience, it feels as though the seriousness of this issue was not fully disclosed from the beginning. I truly wish I had never purchased this vehicle, and I hope no other family has to experience what we have gone through.

I was in the market for a new family vehicle and after doing a lot of research online, I decided I…read morewanted to see the 2026 GMC Yukon XL Denali Ultimate in person. I had driven past Simpson Buick GMC of Buena Park many times, so one day I stopped in to check it out. That's when I met Robert. From the beginning, Robert was professional, helpful, and easy to talk to. He answered all of my questions honestly and understood that I wasn't ready to buy immediately since my family was still overseas. There was never any pressure, just great customer service and genuine communication. About a month later, after looking at other vehicles and test driving a few options, I came back with my wife so she could see the Yukon in person. I honestly was not planning to buy that day. That's when I met Randy and Al. All three of them made the experience smooth, comfortable, and stress free. I've owned many vehicles over the years and have dealt with all kinds of dealerships, both good and bad. The service I received here was easily one of the best experiences I've had buying a car. I even left to get my trade appraised at CarMax down the street and came back afterward just to continue the conversation. Before I knew it, I was still there at 11:30 that night because they were working hard to make the deal happen in a way that made sense for me and my family. Robert, Randy, and Al earned a lifelong customer. No games, no pressure, and no wasting time. Just honest people doing good business the right way. To Robert and Randy, this isn't "farewell," it's "until the next one." If you're looking for a GMC, Buick, or Cadillac, do yourself a favor and start here. Ask for Robert. Simpson Buick GMC of Buena Park gave me the kind of dealership experience that's become extremely rare nowadays.

Classic Auto & Body Repair

(95 reviews)

Classic Auto & Body Repair is my first choice for all auto repair services! Nick is very…read moretrustworthy and his shop does amazing work. This latest visit was a smooth experience in getting a front bumper replaced and painted on a 2014 Corolla, for a great price! I always have a great experience here and I recommend Classic Auto & Body Repair to anyone who needs any automotive work done! 5 Stars!

They very friendly and kind. Also, very spacious with parking, very nice shop. One of the few in…read morethe area closed after 5pm.

House of Imports

3.3

Steed Auto Repair

4.5

(411 reviews)

These are my guys! Been going here for years, refer family and friends to them frequentlyread more

I came here for a break service. David was very thorough with everything. I will be back for other…read moreservices! Nathan was also fantastic!

TSK Tesla Service

See more unrecommended reviews

(102 reviews)

Got my Tesla Model Y fixed and it was done very well. I also had another Tesla's windshield wipers…read moreswapped for a cheap price.

I have dealt with my fair share of Tesla service centers and collision centers, both first and…read morethird-party. I have owned a Tesla since 2014 so let me tell you, I've see some ****. With that said, TSK Tesla Service is the absolute best service center I have ever been to in my 12 years of owning a Tesla. Had a hit and run happen to me, and with the help of some law enforcement, was able to get info from the other side. I came here for a quote and Sam was very helpful in giving me an accurate estimate (it ended up being very close in the end) and also explaining to me the process of the insurance. Had I listened to the law enforcement, I would have been dealing with a much longer case, as Sam recommended I do not get my insurance involved at all and only file with the opposing side. I dropped off my car in the first week of February and got my car back in the first week of March. Most of the delay had to do with insurance and supplements and adjuster approvals/rejections which opposing insurance kept trying to involve me but Sam was glad to take care of everything when I forwarded the communication to him. I was probably a pain in the butt calling them and asking for an update every week but Sam and Sergei were very awesome people to work with. They were able to provide me a rental for the duration of the repair and it was a equivalent/higher model than my car so that was nice. On the final day upon pickup, the repair was done perfectly and they also ended up fixing a hinge issue with my trunk that they noticed while working on the car. This was a very pleasant surprise, because since I purchased my current car in 2023, Tesla's official service center has repeatedly told me that there is no hinge issue with my trunk despite me bringing to them multiple times for closure and striker issues. I said NOTHING to TSK about it and yet they noticed and fixed it. That's some stellar service right there, going above and beyond what the expectation was. Picking up the car, the exterior and interior was all cleaned up very nicely and some light detailing was done. Got some cool merch too from TSK which is always a nice touch. Small things like that show that TSK really does care about their customers. Glad to also hear they are opening up another location in Santa Ana, so I could recommend it to my parents who live closer over there. Thanks for everything, TSK!

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Wisegemini I.

12 years ago

Ken Grody Ford Buena Park Stellar Superstars A+ 15/10 Fantastic Dealership That Gets Job Done! REVIEW OF SALES AND SERVICE Many thanks, accolades, kudos to - Kurt Maletych Vice President/Co-Owner - Ken Grody, Owner - Anthony Raymondo, Finance Director - Luis Azurduy, Finance Manager - Carlos Aguirre, General Manager - James Ramos, Sales Manager -Kasey Smith, Finance Manager, Eric Cruz, Ford Master Certified Agent - Luis Perez, Ford Master Certified Agent - Robert Soto , Ford Master Certified Agent. I am Grateful also to all the Auto Technicians and the service department for their assistance, expertise and knowledge of the vehicles. Thanks to Ken Grody and Kurt Maletych for the always personal service, and Ken Grody for taking initiative to check in to see how I was doing at Buena Park location - thats how CEOs should be, not hide from their customers. If it wasn't for the combined expertise, effortsof this team, I wouldn't have a Royal Blue Ford C-Max Hybrid SE. Guru car dealership with fantastic people that get the job done. Ken Grody Ford Buena Park in beautiful Orange County CA. Please see my review(s) via movies on YouTube. P1 Ken Grody Ford Buena Park Stellar Superstars A+ 15/10 Fantastic Dealership That Gets Job Done! https://www.youtube.com/watch?v=wdaCJSzhvZo P2 Ken Grody Ford Buena Park Stellar Superstars A+ 15/10 Fantastic Dealership That Gets Job Done! https://www.youtube.com/watch?v=uFLL87QXplA I worked as a secret shopper/mystery shopper for about 3 years, not only is this commentary and critique coming from a wise individual, it is coming from someone that did this professionally "Email, instant messenger and typing impersonalizes effective communication between people. You do not see their face, you do not know there mannerisms, the sound or tone of their voice. It is substandard communication, and the anonymity of the internet and email has virtually made it impossible for old fashioned personalized effective communication. It is not the greatest thing since sliced bread." - wisegemini "Hell, there are no rules here, we are trying to accomplish something." - Thomas Alva Edison (02/11/1847 - 10/18/1931) "Rules are flawed, as flawed as the people and ignorant fools that make them." - wisegemini "Great spirits have always encountered violent opposition from mediocre minds" - Albert Einstein (03/14/1879 - 04/18/1955) "If the truth hurts you, then we live in a pretty sorry world" - Jesse Ventura (07/15/1951 - Present) "A party is like a religion, it straight jackets your mind." - Jack Kevorkian (05/26/1928 - 06/03/2011) "Religious people try to impose their ignorant close minded, misguided, foolish flawed morality on others, not knowing any better, nothing more nothing less." - wisegemini "Popularity is history's pocket change, courage is history's true currency" - Charlton Heston ( 10/04/1923 - 04/05/2008) "Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity." - Martin Luther King Jr. (01/15/1929 - 04/04/1968) "Never judge a man until you walk a mile in his moccasins" - Native American Quotation "Nothing will benefit human health and increase the chances for survival of life on earth as much as the evolution to a vegetarian diet." - Albert Einstein ( 03/14/1879 - 04/18/55) "All the big powers they've silenced me. So much for free speech and choice on this fundamental human right." - "You got every right in the world to do and say what you want, as long as you don't harm or threaten anybody or any property" - Jack Kevorkian "Arrogance diminishes wisdom" - Arabian Proverb "Examine what is said, not who speaks." "Freedom of expression, freedom of speech overrides most rules." - wisegemini "People want to attempt to sound sophisticated and smart when they sound smug and petty." - wisegemini "You take the time to write a short or long letter, send it via e-mail, its polished, detailed, but concise, and most of all, to the point. You expect an answer, right? Wrong. From my experience, most people tend to ignore all these factors, and ignore you." - iintellectualgamer "Cons: The anonymity of the internet and email might just lead to total impersonalization of society, Pros: Nothing good about it, although you can send files on it." - wisegemini "Whether you think you can or you can't, either way you are right." - Henry Ford (07/30/1863 - 04/07/1947) "Injustice anywhere is a threat to justice everywhere." - Martin Luther King Jr. (01/15/1929 - 04/04/1968) People reading reviews and yelp, stop censoring me, removing my reviews - my quotations, I didn't fight for this country to be censored by a psuedo ignorant review site. - wisegemini aka intellectualgivers US Navy Veteran I believe sharing my thoughts wisdom, intelligence, being a free thinker is important, to refer to George Carlin, no american bs. Say no to censorship read more

Nolan N.

2 months ago

I do not believe there is much that can fully repair the experience I had with Ken Grody Ford. From the beginning of the process, I dealt with a sales representative whose communication came across as arrogant, dismissive, and highly unprofessional. Nearly every interaction and text message felt condescending, as though I was being spoken down to rather than treated as a valued customer. This was not my first vehicle purchase. I have purchased multiple vehicles from dealerships over the years and fully understand the normal sales process and dealership practices. At no point should a customer be made to feel belittled, disrespected, or manipulated during what is already a major financial decision. After management became involved regarding the conduct of the salesperson, I was eventually contacted by another manager and we were able to negotiate terms that, while not ideal, I was still willing to move forward with in good faith. We scheduled an appointment for the purchase, and I was under the impression the deal was moving forward. Unfortunately, despite having an appointment and negotiated agreement in place, the truck was transferred to the Redlands location -- closer to my home -- and then sold to another customer without any notice, communication, or consideration. Instead of honoring the agreement we had already worked out, I was later told, "We have another one for $6,000 more. Are you willing to do that?" That response alone demonstrates the complete lack of professionalism, customer care, and attention to detail that I experienced throughout this process. After enduring disrespectful treatment from the original salesperson and still attempting to proceed professionally, having the vehicle sold out from under me without so much as a courtesy call was unacceptable. Mind you this is the 3rd truck they have now sold in the middle of me making a deal. And to make matters worse are offering me at minimum $3000 less that KBB suggests for FAIR value (which my truck would be considered very good) which only makes more of a difference. Very sad and disappointing. What is most disappointing is that I came to Ken Grody Ford through a personal recommendation from someone who had an excellent experience purchasing a vehicle there. Unfortunately, my experience was the exact opposite. The lack of communication, accountability, and respect shown throughout this situation reflects poorly on the dealership as a whole. I strongly encourage ownership and upper management to take a serious look at how customers are being treated, because experiences like this damage trust and reputation far more than any lost sale. If my name were attached to this business, I would be doing everything possible to correct a situation where a customer felt ignored, disrespected, and ultimately misled. I sincerely hope this matter is taken seriously and addressed appropriately. Based on how this situation has unfolded, I will continue considering all available options moving forward. read more

Mike C.

8 years ago

My wife and I went to Ken Grody Ford in Carlsbad yesterday with a written offer to exchange my current leased Fusion Energi for a newer model at similar terms. After choosing a new car we were told by the lease manager that we could not qualify for the offer because of too many miles on my current car, even though they are less than stated on the written offer. Instead of re-telling the story here, I'll copy and paste the email that I just sent to the dealer after receiving another promotional email this morning. ...... I'm not sure if your promotional email was in response to the email I sent you yesterday, or just part of a targeted messaging campaign. I'm pretty sure you haven't read my email, so I'll summarize here. My wife and I drove to Grody Ford in Carlsbad yesterday with a written email offer from Grody Ford to exchange my current leased Fusion Energi for a new 2018 model. All of the information in the written offer was accurate, including the remaining time on my lease, and the odometer mileage is actually somewhat less than stated on the offer (see the first attachment). So I assumed that this offer was sent by Grody in good faith. We spoke to a salesperson, who was very helpful, and chose a new vehicle that fit our needs and should qualify under the offer. When the salesperson presented this to your lease manager we were told that we could not qualify under the stated terms because I have too many miles on my current vehicle, even though my mileage is less than stated on the written offer. We were then presented with an offer to purchase the new vehicle at what I considered to be highly inflated and unacceptable terms (approximately $3,700 down and $570/month on a 72 month loan). Needless to say, we declined this offer and went home having wasted over four hours of our time on this effort. To make matters even worse, I found on your website yesterday afternoon that you were advertising the very same vehicle that we test drove (see the attached window sticker), and were prepared to take home, on much better terms than even the "upgrade" offer. Why were we not even offered this deal on the very car that we test drove? In short, I believe that your written offer and the terms in the website are both blatant examples of "bait and switch," that your staff does not negotiate in good faith, and that you should not send out these email offers unless you are prepared to honor them. I'm not really inclined at this point to come back down there to discuss your "sales event." But thanks anyway. read more

David W.

1 year ago

My recent experience with Aaron Molina was nothing short of outstanding, and I feel it is important to share my positive encounter with others who may be looking for a trustworthy and customer-focused car salesman. I had been searching for a Ford F-150 with a V8 engine and had visited several dealerships across California. Unfortunately, many of these dealers made promises just to get me in the door, only to fall short of their commitments once I arrived. However, when I reached out to Aaron, I immediately noticed a difference in his approach. From the very first phone call, it was clear to me that he was not the typical "shark" salesperson that I had dealt with before. His honesty and genuine demeanor over the phone gave me confidence that he was someone I could trust. Before meeting Aaron in person, I had just been at another dealership where I had been misled about the availability of the car I wanted. They told me there were only two vehicles like the one I was interested in across the entire state. I called Aaron as a last-ditch effort before signing any paperwork, and to my surprise, he promised that he would beat their price by $500. I decided to visit Ken Grody Ford, and I'm so glad I did. Upon arriving, Aaron was waiting for me with the car already out front, ready to go. We sat down to discuss the details, and to my amazement, not only did he beat the other dealership's price by $500, but he actually beat it by $2000! The level of transparency and integrity he displayed throughout the entire process was truly refreshing. Aaron went above and beyond to ensure I was comfortable during the purchase. He offered snacks and water, and made sure I was well taken care of the entire time. His customer service was exceptional and truly made me feel valued as a customer. Additionally, I appreciated that there were no markups or mandatory add-ons that some dealerships add to the price of the car. If you are in the market for a Ford, I highly encourage you to stop by Ken Grody Ford of Buena Park and work with Aaron Molina. His honesty, professionalism, and dedication to customer satisfaction make him an asset to the dealership. You can rest assured that you will get a great deal and a stress-free car-buying experience. read more

Larry C.

Elite 18

115

350

1255

3 years ago

I've purchased several cars in my lifetime and have dealt with various Ford dealerships, including those in Orange and Cerritos, but I have to say that no one does it quite like Ford of Buena Park. This dealership exceeded my expectations in every way, making it a true standout in the automotive world. First and foremost, the facility is immaculate, well-lit, and boasts an impressive array of showroom models. The extensive inventory is a dream for any car enthusiast, and the customer service is top-notch. However, what truly sets Ken Grody Ford in Buena Park apart are the dedicated professionals who work there, especially my outstanding sales representative, Armando Hurtado. Armando elevated the car-buying experience to a whole new level. He exudes professionalism, possesses an extensive knowledge of the vehicles, and goes above and beyond to ensure you get exactly what you want, tailored to your preferences. The most impressive aspect is that Armando and the entire team at Ken Grody Ford Buena Park keep their promises, something that has become increasingly rare in the dealership world. Every commitment they made, and believe me, there were many, was fulfilled. I decided to custom order a 2023 Ford Bronco Badlands Sasquatch with the Lux package, and Ken Grody Ford delivered above and beyond. Every detail and feature I desired was meticulously included, and they even took care of installing all the aftermarket additions I wanted. These guys are true experts at what they do, and their dedication to customer satisfaction is evident in every step of the process. I also want to give a shout-out to Eddie in the finance department. He's a gem of a finance guy - straightforward, honest, and incredibly professional. It's refreshing to find someone in finance who genuinely cares about your best interests. In summary, I wholeheartedly recommend Ken Grody Ford in Buena Park to everyone in search of an honest, reliable, and truly exceptional car-buying experience. These folks are a fantastic team that not only meets but exceeds their promises. Thank you, Ken Grody Ford, Armando, Eddie, and the whole crew for making my car-buying journey a memorable and satisfying one. read more

Esta O.

3 years ago

I recently found myself in the market for a used car, and let me tell you, navigating the world of auto dealerships during the pandemic has been quite a challenge. However, my experience at Ken Grody Ford in Buena Park completely restored my faith in the industry. Unlike other dealerships that seemed more interested in marking up prices and pushing unnecessary add-ons, Ken Grody Ford stood out as a beacon of honesty and integrity. From the moment I stepped onto the lot, I was impressed by the genuine and transparent approach of their employees. One particular individual, Jesus, truly went above and beyond to ensure that my car-buying experience was smooth and enjoyable. He treated me like a valued family member, taking the time to understand my needs and concerns. It was refreshing to work with someone who genuinely cared about finding the right car for me, rather than just making a quick sale. Not only did Jesus and his team negotiate a fair deal with me, but they also maintained open and honest communication throughout the entire process. This level of professionalism and sincerity is a rare find in the industry, and it's something that Ken Grody Ford should be proud of. Damien, another member of the team, also deserves recognition for his exceptional customer service. He went above and beyond to address all of my questions and ensure that I felt comfortable and confident with my purchase. The dedication and care he displayed truly made me feel like a valued customer. Their unwavering trustworthiness was evident from start to finish. Upon collecting my used car a few days later, it was meticulously detailed, evoking the feeling of being the inaugural driver rather than just a purchaser of a used vehicle. While I hope I won't need to purchase another car anytime soon, I can confidently say that I will be recommending Ken Grody Ford of Buena Park to everyone I know. Their commitment to customer satisfaction and their unwavering integrity, exemplified by individuals like Jesus and Damien, set them apart from the rest. If you're in the market for a car and want a dealership you can trust, look no further than Ken Grody Ford. read more

Ivan R.

3 years ago

I recently had the pleasure of purchasing a car from Ken Grody Ford, and I must say it was an exceptional experience from start to finish. From the moment I stepped foot on their lot to the final handshake, the entire team at Ken Grody Ford went above and beyond to ensure that I had a smooth and enjoyable car buying process. First and foremost, the sales team, Jose and Jeremy, were incredibly knowledgeable and friendly. They greeted me with a warm welcome and were genuinely interested in helping me find the perfect vehicle that suited my needs. Their expertise and willingness to answer all of my questions made me feel confident and well-informed throughout the entire process. Once I found the car I wanted, the financing process was seamless and hassle-free. The finance team, led by Damian, worked diligently to find me the best possible financing options, and both Jeremy and Damian patiently explained all the details, making sure I understood everything before moving forward. Their transparency and professionalism was truly commendable. What truly set Ken Grody Ford apart was their commitment to customer satisfaction. They genuinely cared about my needs and preferences, and they worked tirelessly to ensure that I left the dealership completely satisfied with my purchase. CJ in the customs department fulfilled all the requested upgrades, and followed up with me to make sure everything was as requested. The facility itself was clean, well-organized, and comfortable. Jose, Jeremy, Damian and JC created a welcoming atmosphere overall. These gentleman were all friendly and attentive, making the whole experience personalized and enjoyable. In conclusion, I highly recommend Ken Grody Ford to anyone in search of a fantastic car buying experience. Their knowledgeable staff, vast vehicle selection, seamless financing process, and commitment to customer satisfaction make them stand out among the rest. I am beyond thrilled with my new car and the exceptional service I received, and I will definitely return to Ken Grody Ford for all my future automotive needs. Ivan Rodriguez read more

sal l.

15 years ago

Don't deal with this place - Mar 18, 2011 "NEVER" in my lifetime will I deal or purchase anything from this dealer again, they have the worst service ever in all stages of the dealership from managers to customer service employee's, the only person that moved around there was the receptionist how sad is that. in my opinion they need to 'fire' everyone here and start all over with employees that care about getting results and taking care of customers. In the beginning they act like they are trust worthy and professionals but that's only to get your business, then they flip the switch on you and to get anything accomplished after you are there customer is the worst feeling in the world no one can give you the right answer and every points fingers and even when you talk to the managers even they don't have the sense of urgency to take care of you everyone passes the "Buck" and no one will step up to the plate and help you out there is no chain of command. I feel as a manager you are there to make it happen if not then get out of the way and step out and off that position and let someone that can get it done do it. I purchase a used vehicle and this car has nothing but problems and the worst part about this is if they took this car as a trade they should of inspected this vehicle right if they knew what they were doing to pass it on to the next person and here I am with a car that don't work that I'm paying for and on top of this had to put about $3000.00 out of my pocket to try to fix and still it's a piece of crap(excuse my French) that I'm paying for. Tina Well and Eric in service are a "JOKE" and still to talk down to you on top of me giving them my business it's ridiculous. Don't even step foot into this dealer because they are going to turn you life upside down it's not worth the aggravation. Don't waste your time here i won't even want to give them one star they don't deserve it. read more

Jeff H.

12 years ago

This is the sleaziest of all car dealers. Now that is really hard to say considering most car dealers are pretty bad. Specifically, they ran an ad on a 2013 (two model years old) $46k truck for $32k. When you get there they tell you that you have to qualify for the discounts, and "you don't, but we can work it out and give you some of them." Then they totally screw up the math on the worksheet, despite all this we come to an agreement on a number and we all commit. Then they take that worksheet to the finance guy, he "fixes" the fuzzy math, next thing you know they have changed the price back up to $46k, taken half of the discounts that we agreed on and the truck is now $46k off the lot. First of all, its two model years old, second of all there are lots full of the new model year, same truck for $46k...so what idiot would buy the older truck for the same price? Even though they don't do the high-pressure tactics thing, they do work the numbers behind your back. If I hadn't asked up front, I would have ended up signing for $6,000 more than we had agreed. Then they pulled a gang of salesmen over to rally around the finance guy like they were going to strong arm me. Ken Grody Ford needs to man-up, "honor your promise" as it says in your customers Bill of Rights, and give me my truck for the price that you promised me and advertised on the internet. Go check it for yourselves, kengrodyfordorangecounty.... That truck is not $31,975 unless you are working police officer, active duty military, full time student, have a competitive lease, RCL renewal (what is that?), loyal Ranger owner (you have to actually own a Ford Ranger at the time), trade in an Edge or a Raptor and be 3 months early on your lease trade-in to get this price. Seriously? No wonder it hasn't sold in two years!!! read more

Will M.

269

7 years ago

I came in for the Memorial Day Sales! I received a call from Carlos Aguirre who ran me through all of the deals! I live over an hour away from this Gem or a dealership and He's taken care of me and my family for a long time now! We came in for an F150 and ended up leaving with not 1 BUT 2 Vehicles! I got my 2019 F150 XLT and my Wife and Father-in-law picked up the 2019 Flex SEL! Couldn't be more happier with these two! I'm a Combat Marine Veteran who supports all Company's that support our Troops! KEN GRODY FORD is 2nd to NONE! There staff makes you feel welcome with smiles when you walk in! When I'm in Orange County I ALWAYS stop in to look at the KG Custom line up (if you don't know what KG Custom is definitely drop in yourself for a look) .. Have you heard of FORD PASS? my phone is synced to my truck! Makes it better to navigate everything at your fingertips! They'll get you hooked up with it, takes a few mins. I received a call 2 days later from Carlos who asked how I'm doing and about our vehicles. Feels good to know that the relationships made at the dealer go a long way! Thank you to Carlos Aguirre(General Sales Manger) for calling me and getting me to the dealership, thank you to Josh Banda (salesman) for taking me on test Driving me and having all of the answers to my questions, thank you to Sam Grody for working Fast and efficient and making me laugh in Finance, thank you to the staff for the Real Smiles and making me and my family feel welcome and last but not least BIG HUGE THANK YOU THE MR. KEN GRODY for all that you do for the customers LITERALLY 2ND to NONE! Do I recommend this place? YES! YES! YES! They're fast and efficient but you still won't want to leave! Thank me later! read more

Titan R.

2 years ago

so let me start by saying this. Dylan Jacob is the best salesman I have ever met! He is truly all about service! This guy goes above and beyond and actually cares! And the sales manager Pierre is amazing! This guy is a true gentleman as wel! I have now bought 3 cars from Ken Grody in orange! this dealership was the only one in all of California who would sell me a dark horse mustang without a mark up! I went to many different dealers and had them try and mark me up upwards of 10k and Ken grody not only did that they gave it to me at discount! and my second was a cash purchase for a pre owned Shelby gt500.i purchased the car "as is " no warranty btw! so sadly after driving the car home the car had mechanical issues ! I immediately reached out to the sales man Dylan Jacob even though it was now closing hours! First thing in the morning he called me and met with a Starbucks in hand for me! He noticed I was stressed due to the fact I bought the car "as is " with no warranty so legally the dealership has no obligation to help me! He told me immediatel, " angel I will help you and we will not let this be a part of your experience at Ken Grody. " I believed him and sure enough him and Pierre gave me another Shelby of even greater or even value at no cost to me! Man I coulda cried these guys did not need to do this for me and yet they did! This dealership is not an average dealership! they actually are honorable and care! If u ever need a car ask for Dylan Jacob at Ken Grody ford and pierre and Dylan Will show you why I am now a life long customer of this establishment! read more

randall s.

15 years ago

I work for a service provider company that provided me with the new 4 cylinder van. it never made it to 7,000 miles and have the transmission rebuilt. As it was so new a vehicle one would argue they should have provided a temp or loaner vehicle.. no I was told you have to contact Ford to see if they would provide one. Is this not a Ford dealership? If I come to the dealership for the repair they should also do the contacting or provide a loaner. It never happened. the next thing this went on for 1 day short of them having my vehicle for 2 weeks repairing the transmission. I know mechanics that told me personally to take apart and rebuild the transmission is a 2 day job worse case 3 days. I kept getting told we are researching the problem and waiting on Ford to tell us what to do. It is very clear that this dealership is not a service orientated company. If i gave service like this to my customers I would be out of work. I will never return to give them a second chance and I have remarked to my company to not buy anymore of the Transit vans as a fleet vehicle like they were planning. I do Hope the management there is reviewing this report because if i was managing your service department there would be some replacements happening. When I brought the van in and stated there was a problem I was treated as if i was making up something on the vehicle. This does not look good for a dealership to get reports like this and as a service manager myself i would dig into this to find out what needs to be done to prevent loosing more business. read more

Jacob L.

9 years ago

Recently purchased a 2015 F150 from Ken Gordy Ford and had a great car buying experience. Having purchased vehicles in multiple states and working with a number of different dealers, I can confidently say this dealership is unique in their customer service. From the outset, I was impressed by the professionalism and friendliness of their employees. Initially, I worked with Brent who walked me through the vehicle, showed me all the features and accompanied me on the test drive. Apart from being very impressed by the car, Brent really sold me on the Ford. Prior to coming into the dealership, I was already sold on getting a Toyota Tundra, for the sake of due diligence I showed up to drive what I felt was the competing vehicle. Brent told me not just about the long term reliability of Ford trucks, but about the structural integrity of the trucks. When I went to another dealer to drive the Tundra, I applied Brent's test to the Tundra and the difference was striking. This really turned the tide for us and as a result chose the F150 over the Tundra. After a great experience with Brent, I worked with Brad. He took me through all of the financial information and worked to get the car down to a price that we both were comfortable with. He was great with my family and really made the experience personable for us. It was awesome working with both of them and would highly encourage anyone looking for a new vehicle to visit Ken Gordy Ford and ask to work with these two gentlemen. read more

Jeff L.

4 years ago

I bought a 2021 Super Crew 4X4 5' box Ranger Lariat. Cactus gray with ebony leather Miko seats/interior. Been looking at these for a while and wanted the top of the line loaded model as I tend to keep my trucks for a long time. I've been trying to pull the trigger on one of these but due to "Supply Chain" BS, I had trouble finding what I wanted until I ran into Sales Manager Frank who introduced me to Sales & Leasing Consultant Julio Leal. Julio took the time to listen to me about what I wanted. He led me to the truck I immediately purchased on the spot. Julio would eventually deliver my new truck to my house and pick up my trade in. These mid size trucks are not cheap. You'll pay full sticker and more for an extended warranty and pre-paid service but Frank and Julio took the pain out of the buying process with Frank arranging the best possible financing rate (0%). Dealerships are hurting for inventory and some are surviving on their pre owned lots. It may not be the perfect time to buy a new vehicle but if you need one do what you must. Just know people are paying over sticker for some models and factory orders for certain models running a year to delivery. I love my new truck and the folks at Ken Grody Ford are top notch to include Finance Manager Samantha Grody who may have you rolling with laughter with one of her comedy routines. All the folks at this dealership are top notch. I would definitely buy there again and recommend them for your new car needs and service. read more

Joe D.

7 years ago

After a few test drives and some interest in two other trucks at another dealership where i was unable to get any sort of deal or working relationship going with other sales persons, i went to Ken Grody Ford on advice from a work partner whom had purchased previous work trucks from KGF. its been just over a month since i purchased a certified preowned Ford F150. reflecting back on the experience I have to attribute my review to Dana Eastman, Ford Performance Specialist. I had a remarkably positive experience and cannot say i may have even made a purchase if it werent for Dana. I feel fortunate he happened to be the salesperson whom approached me that afternoon. with a relaxed, non pressured demeanor, Dana knew the answers to all my questions from motor to vehicle history to dealership warranty info. through out the entire purchasing process Dana was great. i felt well represented regarding the purchasing negotiations and financing options...after all, when it comes to a sale, your salesperson will represent you and your offer or wants to the sales manager. I felt like Dana was in my corner and when it was all said and done i have enthusiasm, confidence, and satisfaction in the entire experience. I highly recommend asking for Dana wether you are looking new or used for an upfront and positive purchasing experience. thanks, Dana! read more

Mitchell B.

10 months ago

We recently utilized the mobile service option from Ken Grody Ford to address a recall on our truck, and we were thoroughly impressed. Honestly, we were initially a bit skeptical about having Ford service our vehicle directly at our home for a recall. However, the sheer convenience of having the team come to us, combined with the flexibility of scheduling a day that worked perfectly for our family, was absolutely amazing and immediately erased any doubts. The coordination of the entire process was handled by Natalie Gallegos, the Mobile Service Coordinator, who deserves special recognition. Natalie was extremely professional , courteous , and overall demonstrated that she is truly great at what she does. Her communication was clear, and she ensured the entire process ran seamlessly from start to finish. The technical work for the recall was executed flawlessly by the two technicians, Omar and Isaiah. They arrived prepared, worked efficiently, and showed great care for the quality of their work. They were professional on site and quickly completed the necessary service. Thanks to the exceptional service provided by Natalie, Omar, and Isaiah, we will absolutely be looking into getting our future services handled by her and her professional team. This experience was a game-changer for vehicle maintenance and recall fulfillment. read more

Steven M.

5 months ago

I recently had an amazing experience purchasing my 2022 Ford Expedition MAX Limited at Ken Grody Ford Buena Park, and the biggest reason was Dylan Jacob. From start to finish, Dylan was absolutely outstanding. His professionalism, knowledge, and genuinely friendly personality made the entire process smooth and stress-free. He went above and beyond to ensure I felt comfortable and confident every step of the way. Dylan took the time to thoroughly answer every question with patience and detail, making sure I fully understood all of my options. He truly listened to my family's needs and guided me toward the perfect vehicle without ever making me feel pressured. His expertise and dedication were clearly evident, and it's rare to find someone so committed to delivering an exceptional customer experience. While the dealership itself offers a welcoming and personable atmosphere, it was Dylan who truly made this purchase memorable. His attentiveness, transparency, and commitment to excellence set him apart from anyone I've worked with in the car-buying process before. I wholeheartedly recommend stopping by Ken Grody Ford Buena Park and asking specifically for Dylan Jacob if you're considering a new vehicle. In fact, I would proudly nominate him for Salesman of the Year -- he absolutely deserves it. read more

Carlin C.

5 years ago

Ken Grody Ford hates their customers. Here is my feedback to them after my service experience written 3/18/2021: Mr. Ismaeel Rodriguez was perfect, no complaints. HOWEVER, Ken Grody Ford has policies that make it clear customer is last at KG Ford and management is very poor. I dropped my newly acquired used Ford Transit for recall service. The vehicle is work truck. I asked aggressively and politely for a free loaner vehicle - DECLINED. I dropped it off by myself with an appointment at 7am on a cold rainy morning. I asked for an UBER or shuttle ride home - DECLINED. I waited in the rain and cold across the street at BofA for a ride home for 90 minutes and I was underdressed for the weather. I finally got home and called Ford in HB and learned HB Ford offers shuttle service. I have experience with BMW and Premier Chrysler in Buena Park and HB. Both of them offer UBER as an automatic no brainer. Needless to say, Ken Grody Ford is dead to me. You hate your customers. Management and ownership decisionmakers lost sight of what customer service means. Don't give me any of your covid BS about shuttles and UBER's. You are the only dealership in the area that strands their customers. You are the abomination. I feel sorry for all your employees. Working on your one star Yelp review next. read more

Laniece P.

10 years ago

I cannot express enough of my appreciation for Mike D and Frank Ibarra. The professionalism and positive environment made my experience MEMORABLE! My experience was seamless. They understand the value of time and worked quickly, without compromising my understanding and support. Mike welcomed me with a friendly smile, warm attitude, and positive approach. He made sure to review details with me and explained in fact the car features, safety and all other items I inquired about. He made the effort to call and check up on my purchase to ensure satisfaction, and even included my children in the buying process. This was very special. I proudly share where I purchased my vehicle and will definitely not only recommend but will return any time I am ready for my next purchase. This is thanks to Mike D and Frank Ibarra. Frank was so courteous and actually made the finance portion enjoyable. He found a common ground and made the effort to build a customer relationship with me. He took time to work with me in a timely manner without being pushy or rushed. He was extremely knowledgeable and caring. Thank you for making my purchase such a wonderful experience. You both are major reasons I felt comfortable and confident in the purchase. Keep up the great job! read more

Nick W.

10 years ago

So i went in there with my girlfriend and honestly expected some desperate seeking and vicious car salesman to immerse him/her in our business the second we stepped on the lot and try and pitch us some script out of a b rated movie... NOT WHAT HAPPENED. I got a salesman alright, but not the bloodhound i foresaw. Blaine was his name. And he was super easy to talk to, not pushy like other salesman ive dealt with, and actually fun to be around. He made my girlfriend ashley feel the same way. We were looking for a newer ford fusion bcuz i love that car and blaine laid down what i wanted to hear. I hate to say i had to keep him at bay bcuz we werent planning on moving forward that day but it didnt seem to bother him at all. The car selection was pretty good and the remaining service seemed good too. Clean and organized lot with some beautiful shelbys and gts(a secondary choice of mine hehe) too with unique colors. Anyways i will be back after i secure my finances at the end of the month and see this blaine guy again. Thanks for the well wanted service ken grody. Keep this up and ill refer more of my friends( i already told a few coworkers and best friend). read more

Ken Grody Ford - car_dealers - Updated August 2026

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(127 reviews)

Appointment was at 7am sharp. They got it in, did my 10k maintenance in about an hour. And was out…read moreright after. Quick and easy. Workers there super cool

I'm writing this on behalf of my Senior elderly co-worker…read more I'm extremely disappointed with the customer service at this auto service department. I dropped my car off on Monday, and several days later they still can't even provide a basic timeline for when they'll have time to look at it. I understand that service departments can get busy, but the complete lack of communication and accountability is unacceptable. What's even more frustrating is how dismissive the staff has been whenever I've asked for updates. Instead of offering any reassurance or even a rough estimate, I've been met with vague answers and an attitude that makes it feel like my concerns don't matter. What makes this especially disappointing is that I've purchased five vehicles from this dealership over the years, expecting that kind of loyalty would mean something when it comes to customer care. Unfortunately, that clearly hasn't been the case. Customer service matters just as much as the sale, and based on this experience, I can't recommend trusting this service department with your vehicle.

Toyota of Whittier

3.6