We couldn't be happier with the entire experience. From start to finish, everything was professional, smooth, and enjoyable. A special thank you to Muhammad, our salesperson, who made the entire process exceptional. His knowledge, professionalism, patience, and genuine commitment to customer satisfaction truly stood out. You can tell that he takes great pride in what he does, and after 16 years doing business with Mo, his experience and dedication really show every single time!! Muhammad went above and beyond to make sure we found the right Bronco and that every part of the purchase was handled properly. There was never any pressure -- just honest communication, excellent service, and a sincere desire to make sure we were happy. Ken Grody Ford is fortunate to have someone like Muhammad representing their dealership. Our experience was outstanding, and I would highly recommend both Muhammad and Ken Grody Ford to anyone looking for a new Ford. Thank you, Muhammad, and the entire Ken Grody Ford team, for making our Bronco purchase such a great experience! Special Thank you to Liz in Finance for explaining everything thoroughly and being so honest and upfront through out the entire process aswell!! you were exceptional!! We absolutely love our new Bronco! we love you MO!!! read more

Ken Grody Ford - 2026 Ford Bronco Purchase Ken Grody Ford! - Car Dealers Near Me - Buena Park, California

The Grody family is always honest and willing to work with you. I would recommend this dealership. They a have huge selection of vehicles for family needs, and for more of sports needs to have a adventurous lifestyle. P.S ask for car salesman Amador Flores. He will take good care of you. As of the rest of Grody Team/Family. read more

After knowing what my loved one went through with this dealership I would NEVER .... I repeat NEVER buy a vehicle from this location. They have very poor business ethics and blatantly ignore serious safety issues with the vehicles they sell. I'm sure they know they're selling you a faulty product, but they care about profit over public safety or morals. They sell you a lemon vehicle for top dollar , then brush off the issues when you bring it back with concerns. They either don't want to , or are incapable of fixing problems correctly . You have to hound them for updates on the status of your vehicle if it's in the service department, otherwise nothing gets accomplished . They pretend to fix issues while your car sits on the lot For MONTHS, then you get it back in same condition . They even put 2500 miles on my loved ones vehicle while it was supposedly being serviced for months on end. Gave it back filthy with new dings and scratches . This place is complete garbage and a joke . Go ANYWHERE else! Avoid yourself years of trouble and inconvenience . read more

The staff is lovely, from the front door which is sales to the service desk. Plenty of staff to help you. However, a male in the sales department had on overpowering cologne (I am sensitive to strong perfumes & colognes) I almost passed out. I have used this establishment before but this was a first time with the cologne. I hid out in the women's restroom until I recovered then left and sat in the scent free service area. I was absolutely fine before entering the sales division but cannot go back in there if I value my health. Sorry Ken Grody Ford. read more

bought a brand-new 2023 Ford Bronco Sport, and for over a year, I have been dealing with persistent front suspension issues. Instead of actually putting the vehicle on a lift to properly inspect the suspension, Ken Grody Ford's service department only sent someone to drive it around the block and repeatedly brushed me off, claiming it's "normal" for a brand-new car. Now, they have stopped responding to me entirely. Their complete lack of accountability and refusal to fix a defect on a new vehicle under warranty has forced me to look into fixing this on my own dime. Save yourself the head-shaking trouble and endless excuses--do not buy or service your vehicle at Ken Grody Ford. read more

Walked in for service, left with a new truck! Was searching around for about a month for a very specific truck. Well I brought it my transit to get the ac checked (great service got me a diagnosis same day even though they were slammed!), and I walked into the sales department to check out what they had maybe something would work. I cannot speak for the sales floor team as they didn't really great me as I came in from the side and not the front door maybe they didn't think I needed attending. Anyways in a few minutes Amador came by and instantly took care of what I needed. Just so happened to have the exact configuration I wanted, the right year, the right mileage, the right price. He went out of his way to check on a truck that had just shown up to their lot and barely appeared in their system I believe that day. Everyone was very friendly and I am happy to do business with them again soon for my wife's car! read more

Ken Grody Ford - 2023 F150 - Car Dealers Near Me - Buena Park, California

I took my truck in for warranty work, but the repair only lasted about 800 miles before the transmission failed completely, leaving me stranded on I-10 in 110-degree heat. The truck then sat in a parking lot for three weeks waiting for a new transmission. When they finally called to say it was ready, I showed up only to find the battery was dead, and they had ignored my request to wash the truck before pickup. On top of that, it's nearly impossible to get ahold of anyone in the service department. The phone lines are constantly busy, you're left on hold, or you end up in voicemail when trying to speak with a manager. Overall, this was an extremely disappointing experience, and I expected much better. read more

Today, March 16, it's 94 degrees and not one salesperson on the lot. I walked around for 20 min looking at F250. During that whole time, not one person left the comfort of the building. Just as I was about the leave someone left the building and offered to help. To late....my decision to leave was set. read more

Ken Grody Ford - Car Dealers Near Me - Buena Park, California

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I traded in my Tesla Model S plaid for a preowned Raptor, sales guy is amazing, I drove home and noticed a small chip on the windshield, texted the sales guy and he went above and beyond to help me out. Amazing selection of raptors. Definitely my new go to when purchasing vehicles. read more

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If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken Grody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience! read more

The receptionist here are so unhelpful and sooooo RUDE!!! You spend so much money to be treated soooo poorly is wild! Those girls need to do BETTER!!! read more

A further update on my nightmare of purchasing a vehicle at Ken Grody Ford: On top of the trouble I initially experienced with the purchase of the vehicle, things have gotten significantly worse. On May 22, I dropped my truck off at a prearranged time at the dealer to have some scratches and dings that happened on the lot fixed. I was assured this would be a quick turnaround. When Ken Grody tried to return the truck to me, it looked worse than when I initially dropped it off, there were multiple very visible defects in the paint that were not present before. This is a brand new vehicle by the way. They sent it to the body shop a second time. It came back to the dealership with more of the same defects. It went back to the body shop a third time. It came back to the dealership tonight, several days short of a month since I dropped it off initially. The body shop forgot to fix an entire area. Now it's going back to the body shop a fourth time. I've already made a payment on the vehicle and haven't even been able to drive it. On top of that: Since my initial negative review of this experience, I have been receiving threatening phone calls and text messages that are clearly coming from someone who works for Ken Grody Ford and wants to intimidate me into removing my review. I've never ever experienced anything in my life. It's shocking to say the least and my hope is that nobody else has to suffer through anything like this just because they decided to buy a vehicle from Ken Grody Ford. read more

I recently had a fantastic experience purchasing a 2022 Ford Maverick at Ken Grody Ford in Buena Park. Channa and Erick were exceptional and took the time to understand what I was looking for to help me find the perfect match. The dealership had a welcoming vibe and made every step of the buying process smooth and clear. My family and friends have purchased 5 vehicles over the last few years from this dealership, and will continue to return because they are honest and forthright with their transactions. If you're looking for a new vehicle, I'd highly recommend visiting Ken Grody Ford and asking for Channa or Erick; you won't be disappointed! read more

My sales person Mel was amazing. He put up with me for 3 days in a row before I finally bought the vehicle. I'm one of those really annoying old school buyers who actually enjoys the haggling. I had been casually looking for a new truck or SUV for about 6 months. After getting the insurance payoff for my motorcycle that I totaled, I decided it was time to get serious. Looking over the website I found a used Explorer and also an incredibly low priced deal on a new Explorer. With those in mind I headed to KG with 2016 Toyota Corolla as a trade in. After test driving 4 or 5 vehicles in addition to the 2 I originally came in to see I finally settled on 2025 Explorer ST Line. My only regret since making the purchase in August has been wondering if I'd have been happier with an F-150. I've had 3 Chevrolet Silverados a couple Toyota Tacoma's and a Dodge Ram, so I've always been a truck guy. Interestingly enough KG Ford also took care of that lingering question. My Explorer had a defect in the paint on the roof. Recently I was finally able to get it back to them to have it looked at. I expected they would take photos and send me home and tell me they would call me later with a plan. To my surprise they agreed on the spot to repair it and provided me with a loaner vehicle. After driving their 2025 F-150 for the past week I can definitely say I have zero regrets about purchasing the Explorer. The truck is nice but my Explorer is so much better. The strangest part of this purchase has been my sales person Mel. I've purchased a lot of vehicles in my life. Before Mel I have never remained in contact with the sales person. I had a problem with my infotainment system. I looked through the owners manual and tried that fix but nothing happened. I brought it to a Ford dealership that was closer to my house. They had 5 people standing around looking at it dumbfounded. When I left there I texted Mel. He instantly responded and he told me exactly how to fix it. He also offered to make me an appointment with service if the fix didn't work or I just didn't want to deal with it. That is without question the best customer service I've ever experienced from a car dealership. Ive texted and called him probably 10 times since buying the vehicle and he has always been fast to reply and provided exceptional customer service in every interaction. I'm looking forward to getting my Explorer back. As I'm writing this it is still with the service department. The best feature on my Explorer has to be the Blue Cruise. I love letting the car drive me places. It was pretty stressful to get used to, probably because I'm a control freak. Unfortunately the F-150 loaner doesn't have this feature. Maybe that's why I don't enjoy driving it anywhere near as much as I enjoy my Explorer. I wouldn't hesitate to recommend KG Ford. If you do go there I highly recommend you ask for Mel. I wasn't surprised to see a few other 5 star reviews that also mention him. During the 3 days I made his life miserable I saw him working with other customers. It is very rare these days to find someone who provides that level of customer service. I just hope KG Ford appreciates and rewards him for how good he makes them look. read more

Ken Grody Ford - My awesome 2025 Exploder - Car Dealers Near Me - Buena Park, California

We recently took our Ford into Ken Grody Ford Buena Park location. We were a bit frustrated with their service department. After meeting with the Service manager Eric, he addressed our concerns and more. We even met Mr. Ken Grody when he popped into Eric's office. Mr. Grody was easy to talk to, and very gracious. We have purchased 2 cars from them and take both cars there for service and will continue to. read more

Went in the sell my vehicle. And Daniel was super fast with paper work and giving me numbers ! Had previously gone to Buena Park Honda and that was no help at all but Ken Gordy ford made it happen read more

First dealership where we didn't have to spend hours going back and forth. Got a great deal and everything was quick and easy. Dylan was amazing, super approachable, patient, and just really easy to talk to compared to other places. No runaround at all, which I really appreciated. Thank you for the great customer service! read more

Ken Grody Ford - Ford dealership, new Mustang, sales rep Dylan - Car Dealers Near Me - Buena Park, California

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24 Days & Counting: Truck "Inoperable" over a Camera Repair I dropped off my F-350 on February 3rd for a simple camera issue. It has now been 24 days, and I am being met with a wall of silence and conflicting stories. After a week of "no answers," I finally reached a Customer Relations Manager who connected me with Tim Prete. I was told a camera was ordered. A week later, I was told the camera was installed and just needed calibration. Then, the story changed again: "Another part" needed to be ordered. When I requested my truck back (even if unfixed) because this delay forced us to cancel a Presidents' Day trip (we can't haul our trailer without the truck), I was told the truck is now "inoperable." How does a truck go from needing a camera to being "undrivable" while sitting in a service bay? I have an open Ford Corporate Case. As of today, I am 6 days away from the 30-day California Lemon Law threshold. Tim hasn't returned calls, the parts manager is "unavailable," and I am stuck in a loaner while my heavy-duty truck sits in pieces apparently. I am done with the run-around. If I don't receive a call from the Service Director, Eric Romanoff, or the GM, Joe Ingram, with a firm completion date today, my next step is a formal "Final Opportunity to Repair" notice via certified mail. Avoid this service department if you actually need your vehicle back in a reasonable timeframe. read more

I went to Ken Grody Ford with a car in mind that I had seen on their internet advertisement. They had that car, at that price. I didn't have to do much negotiating. They gave me what I wanted. The process was quick. Moe is awesome! Sandra is great! read more

Wandered into this lot and was immediately blessed by the presence of Nour - truly a walking angel on earth. They helped me find the perfect car! (Additionally, they're an amazing driver. The way they got us out of the incredibly busy lot was impressive and they made me feel very safe) Thank you Nour! I also want to thank Sandra - the knowledge they shared with me you'd think they were a professor at Harvard in a past life! So powerful, so useful. This is an experience I'll take with me for the rest of my life. Thank you Sandra! I highly recommend this Ford location. They also have very clean restrooms. What a plus! read more

Molly, let's do a fact check here. My 93 yard old mother was sold a used vehicle that was totally inoperable the second time she drove the car. AND, it took us over 10 DAYS to hear from ANYONE at Ken Grody Ford. She almost missed the 14 day window to return the car.... it was in the shop where she did not have access to it and the warranty she was asked to purchase DID NOT cover the vehicle engine damages which occurred long before she purchased the vehicle.... Let's tell the truth .Molly...., read more

Running a rebate scam! My daughter leased a car and was promised a $500 college student rebate. She completed all necessary forms and has been trying for a year to get her rebate. Now they say it's a new year and her offered expired!! I'm sorry, what?? They dragged their feet and then said it's too late. DO NOT FALL FOR THEIR LIES, Shop elsewhere, somewhere with integrity. Will never get another Ford read more

The buying of the vehicle and the car it self don't have any complains. The after is the problem was trying to get the rebate for my college student who I purchased the car for . They played the delay game until the it's no longer available , for me it felt dirty how they did this. I spoke to ford rebate and they said it's up to the dealer the dealer said it's up to ford. I received the approval letter the verification number was told 4 times by dealer and ford the check will be mailed a year later they told me it's too late . I showed them the number of times I was told and waited ( kept the emails) but to no avail. It's sad how this has ruin how I see ford now. read more

My experience at Ken Grody Ford Buena Park was nothing short of fantastic while picking up my new 2026 Ford Explorer ST-Line. Irving was incredibly helpful, making the complex choices seem simple with his knowledgeable and thoughtful approach. I never felt rushed, and his attentiveness made the entire buying process feel tailored just for me. The team's professionalism reassured me that I was making the right choice. Sandra in financing is a wonderful person and it was a pleasure working with her . This is my second Ken Gordy ford vehicle but third ford in general. Also had the pleasure of seeing Ken Gordy himself on the sales floor with his beautiful dog. Overall great experience. If you're considering a new car, I suggest visiting Ken Grody Ford and seeking out Irving for a truly personalized buying journey. read more

Made an appointment to take my truck in for minor repair. Dropped it off in the morning, and didn't hear back. I left a message for service advisor and still didn't hear anything. The following day I made several calls and left messages to service advisor and service manager with no return calls. I was finally able to get a hold of advisor who informed me that there was no update and that the vehicle had not been seen by a technician. Two days in the shop and my vehicle was not seen by technician. Horrible customer service. I picked up my vehicle and they did no work on it. Stay away!!!! read more

Parked next to someone at the gas station my husband, who has been planning to buy a new Ford, got major truck envy. The guy talked to him about his truck and said "you gotta go to Grody Ford in Buena Park" ... and so, a few weeks later, that's what we did. We were looking for something specific and harder to find, and despite bringing several vehicles to see and test drive, they weren't "the one". Irving Radilla was our initial salesman and was very friendly, patient and helpful. Once we decided what we wanted, we were handed over to Maurice Guevara, the sales & leasing consultant to find "our" truck. Maurice was a Godsend and worked to make it happen. While we left empty handed that day, waiting for our truck to be shipped in, Maurice kept us updated and informed and made it happen. Today, only a few days later, we finalized the purchase and picked up our new brand new truck. Maurice was truly awesome, Irving was great and finance was a breeze. As I told Maurice, in our 36 years of being married and buying cars, the experience we had with everyone at Grody Ford was by far the easiest, least pressure and quickest. Everyone from the front desk reception ladies, the porters, the sales manager and even other salespeople who weren't working with us directly, were so friendly, professional and helpful. Everyone offered water or coffee and nobody at any point, NOT ONCE, made it feel like the high pressure car sales vibe we have seen so many times at other dealerships. I am already referring people I hope will make the long drive as we did because you really can't go wrong with these guys! Definitely 2 happy customers here! Wish I had more stars to give read more

We have now purchased three vehicles from Ken Grody Ford. I've had great experience with the sales agent/ management and finance department. Car shopping is not the most desirable task , but at times it is needed. I shopped around this last time and almost purchased a different make (Audi). After signing paperwork , I was completely turned off by the overall experience at Audi. So I walked away and contracted Chris (sales) at Ken Grody who I had previously been working with on a deal. Chris came through with a deal I was happy with, and we made the deal. Sandra in the finance department was knowledgeable, helpful and efficient. The process wasnt as painful as they normally are. Truly like doing business with this dealership. read more

This review is for Annette specifically. She has been absolutely amazing. We had an issue with another employee here and instead of letting it go she went straight to her Manager or higher up and told her the situation and then they just called and completely fixed the entire situation for us and our shipping our golf shoes back to us because we left them in the rental car. Annette has been amazing. We weren't supposed to get a rental car and she found out we were driving from San Clemente and made things work to get us one. I cannot recommend her enough if you were looking for a new car I will definitely be sending anybody who's looking to get a Ford directly to her. It's hard to come across genuinely good people these days and she's one of them. I can't say enough great things about her thank you so much for all of your help and for your accommodations. read more

They are getting a one star due to their inflexibility in making a deal on a previously owned vehicle that had some damage that they were not willing to correct before selling! Wild they wouldn't make it right or take cost off the sale price to fix. Went to Star Ford in Glendale the next day and bought a vehicle that day! Go there ask for Chris in sales! He's awesome. read more

Exploring Ken Grody Ford Buena Park for my 2020 Toyota 4Runner Limited was an amazing experience! Maurice was very knowledgeable and patient throughout the process, making sure I felt comfortable with every detail of my purchase. The dealership's atmosphere was friendly and inviting, which made the whole experience even more pleasant. It's not just about selling cars; it's clear they care about their customers' satisfaction. Maurice and the team truly went above and beyond, ensuring I drove off thrilled with my new 4Runner. Sandy in financing was wonderful, and personable. I will definitely recommend this dealership to my friends and family. read more

Come here first to get their prices on the vehicle you want then leave.Do not hang around you will cry after. I still get calls from molly and others and the vehicle is still there 40000 over msrp went to another ford dealer and was only 20 over msrp. Then bought in Texas and only 15000 over with delivery! They tell me that they have competitive pricing ! Why is it still sitting there! The sales guys were nice but they don't do the shafting. Rule one actually if you are not a great shopper get your price from the credit union or email from the dealer with a breakdown of pricing. If they can't provide go elsewhere. The service on my Ford was good here. The sales negative read more

Ken Grody Ford - 15000 less then groody - Car Dealers Near Me - Buena Park, California

I purchased a used Ford F-250 from this dealership. They told me when I purchased it that was a certified used vehicle. When I drove it home I noticed that there was a small chip in the windshield. The chip is really small and very hard to see. I immediately called the dealership, but the sales person didn't get back to me for over a week. When I finally got a hold of her after calling numerous times, I told her what had happened and she said she would see what she could do and get back to me. Another week and a half went by and I did not hear from her. So I decided to call the sales manager to see if they could help me. The sales manager told me that she would get back to me in regard to the chip. When she got back to me, she said that she viewed a video and pictures of the vehicle and that there was no evidence of a chip on the windshield therefore they would not cover the cost of repairing or replacing it. She then went on to say that I probably did it myself. I was super disappointed that they wouldn't honor the fact that the windshield was chipped before I purchased the vehicle. I do not recommend this dealership. They are very dishonest and just look for excuses not to help their customers out. I had an employee that had the same situation, he had bought a used Ford F250 from Galpin Ford. He got home and noticed a chip in the window and right away Galpin Ford told him to bring the vehicle in and that they would repair or replaced the windshield .Now that's real customer service. Ken Grody Ford has terrible customer service. I highly recommend not buying or servicing your vehicle from this dealership, if you don't believe me, just check out their rating online. What a disappointment. A very dishonest way to treat a customer. read more

I recently bought a 2022 Ford Bronco from Ken Grody Ford in Buena Park and had a truly seamless experience. Jose was incredibly helpful, guiding me through each step with a lot of patience and expertise. The atmosphere at the dealership was very comfortable, making the whole process stress-free. I'm absolutely loving my new Bronco and must thank Jose for his unwavering assistance. If you're looking for a great car buying experience, I highly recommend visiting them and asking for Jose! read more

Ken Grody Ford - Car Dealers Near Me - Buena Park, California

We just want to leave a shout out to Channa, the sales manager and Mel our salesman at Ken Grody Ford for their great service. We bought a new car there July 5th and due to no fault of their own, (lost keys), the car was left not shippable in Mira loma, Ca. Both Channa and Mel kept pressure on the shipping department to get the problem resolved. When the car arrived, we were contacted immediately and the car was car was presented to us in a most professional and thoughtful way. We highly recommend Channa and Mel at Ken Grody Ford to anyone looking to buy a new there. Great guys! read more

Bumper to bumper warranty they sell isn't actually bumper to bumper and when u ask them for help they're employees just want to be smart asses instead stay away read more

I recently had the pleasure of purchasing a 2026 Ford Expedition Tremor from Ken Grody Ford in Buena Park, and I must say, the experience was exceptionally smooth. Dylan Jacob was fantastic; his understanding of the vehicle's capabilities helped me feel confident in my choice. The whole vibe at the dealership was laid-back but professional, making the process stress-free. I'd recommend anyone looking for a new car to visit them; their team genuinely cares about your experience. read more

My recent trip to Ken Grody Ford Buena Park was nothing short of exceptional, thanks largely to Irving. He helped guide me through the purchase of my 2026 Ford Bronco Sport Big Bend with ease. Not only was he thorough in explaining all the features and benefits of my new vehicle, but his friendly demeanor made the entire experience very pleasant. The dealership environment was welcoming and well-organized, which also added to my satisfaction. I'd definitely recommend anyone interested in a Ford to head to Ken Grody Ford in Buena Park and ask for Irving! read more

We love our new F150! Thank you Ole for locating the model we were looking for and for helping us put together the KG custom package for wheels and tires- Ole is super knowledgeable about the product, extremely helpful and super nice. Sandra in finance was wonderful too, it was definitely a great experience. My husband and I are beyond grateful! read more

Ken Grody Ford - Car Dealers Near Me - Buena Park, California

Visiting Ken Grody Ford in Buena Park and working with Eddie was a highlight of my car-buying journey. Eddie's friendly approach and deep knowledge about the Ford Bronco Sport Big Bend ensured I made the right choice. He patiently walked me through the car's features, and I felt very confident in my purchase decision by the end of our session. The entire team at the dealership was welcoming and efficient, making the process smooth and enjoyable. If you're looking for a new car, I suggest dropping by Ken Grody Ford and asking for Eddie; he'll make sure you're well taken care of! read more

Spent over 20min on the phone, just trying to get a quote on an Oil Change. Terrible customer service and employees are not knowledgeable on basic info. Transferred multiple times via phone and I still don't have a price. I would rather make a further drive to FairWay Ford. read more