So far, so good! Walked in to get some info, and walked out the next day with a new car. Score! Tesla seems to offer really good deals from time to time, and they sold us on the model 3. The whole process was so easy, and hard to turn down. Rich, I believe, was our dealer and we had a great experience with him (sorry for all the silliness!). He walked us through the whole process, then connected us to the Tesla app to finish our application. By noon the next day, our car was already ready! Everyone here is very friendly and nice. Never has getting a new car felt so easy. And already in love with my new Tesla. I was nervous to drive it at first, but it is very easy to drive. Best of all, no more high priced gas to put in! read more

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I am writing to share an absolutely unacceptable and deeply frustrating delivery experience at this Tesla location. I arrived early for my 3:00 PM appointment at 1:00 PM. I was told my car wasn't ready and to wait. After waiting for 1.5 hours and noticing no other delivery customers around, I decided to stretch my legs and check the lot. To my shock, my car--complete with my name placard--had been sitting there ready the entire time. It was clear no one bothered to check or communicate. When I pointed this out to the advisor, there was not a single word of apology--just a careless "Oh? Yeah? Okay." While the lack of communication was annoying, what followed was a serious safety hazard and blatant disrespect. First, when inspecting the exterior, I found an open Exacto knife (flat blade) sitting right on top of the driver's side door. If that blade had fallen on me while opening the door, it could have caused a severe injury. When I pointed this out to a male service staff member, he didn't apologize; he simply grabbed it quickly and walked away to cover it up. I have photo evidence of this. Second, I noticed a significant panel alignment issue and a large gap on the door--wide enough to fit a finger through. When I raised this concern to the two service staff members on-site, their response was incredibly insulting. They literally told me: "It's because yours is a Standard Model. Yours is not premium. It's a completely different car." Are Tesla service employees trained to look down on customers based on the trim level they purchase? Implying that a customer should just "suck up" poor build quality and terrible panel gaps because they bought a Standard Model is completely unacceptable and discriminatory. This level of unprofessionalism has completely shattered my trust in Tesla. What was supposed to be an exciting and celebratory milestone of picking up a new car turned into a thoroughly miserable and insulting experience. Instead of joy, I left the delivery center with nothing but deep frustration and resentment. read more

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I love my Tesla Model X, but my recent service experience at Tesla Buena Park was one of the most frustrating customer service experiences I've had. Before my appointment, I provided my extended warranty information and specifically instructed Tesla to contact the warranty provider for authorization before performing any covered repairs. I even supplied the claim information and the warranty company's phone number through the Tesla service chat. My service advisor acknowledged the information and proceeded with the repair process. After the repairs were completed, I was informed that my extended warranty company was refusing payment because Tesla had not obtained the required prior authorization before performing the work. The frustrating part is that this wasn't a situation where I failed to provide the information. The warranty details, claim information, and instructions were provided to Tesla before the repairs began. When Tesla later contacted the warranty provider, they were told: "There were no prior approvals before the service was performed." At that point, I was left in the middle of a dispute between Tesla and the warranty company, despite having followed the process and supplied everything requested. To make matters worse, I was told storage fees would begin accumulating at $35 per day if I didn't pick up the vehicle after the repair was completed. Faced with the possibility of additional charges, I felt pressured to pay the repair bill out of pocket and attempt to resolve the warranty issue myself afterward. What disappointed me most was the lack of ownership of the situation. The original service advisor Eric was nice and appeared confident that everything was being handled correctly. Later, it became clear that the warranty provider required prior authorization before repairs could be performed. Had the correct process been followed from the beginning, this entire situation could have been avoided. To Tesla's credit, other members of the service team eventually stepped in. Abraham apologized for the miscommunication and offered assistance with the warranty company. The staff who became involved later were professional and courteous, and I appreciate their efforts to help resolve a problem they inherited. However, the damage had already been done. I was forced to pay for repairs that should have been processed through my extended warranty, spend additional time dealing with adjusters, and navigate a problem that was created by a breakdown in communication and procedure. Tesla builds incredible vehicles. The service experience should match the quality of the product. My advice to anyone using an extended warranty at Tesla: verify that prior authorization has actually been approved before allowing repairs to proceed. Don't assume the process is being handled correctly just because you're told it is. Pros: * Excellent vehicle * Later service staff were professional and apologetic * Tesla eventually offered assistance with the warranty provider Cons: * Repairs performed without required warranty authorization * Customer left responsible for resolving warranty dispute * Threat of storage fees added unnecessary pressure * Poor communication and procedural errors * Significant time and stress that could have been avoided Overall Rating: 2/5 Stars I expect mistakes to happen. What I don't expect is to provide the warranty information upfront, follow instructions, and then end up paying out of pocket because the required authorization process wasn't completed before the repairs were performed. read more

I recently brought my vehicle in to address a strange noise, and the experience was incredibly disappointing. After an inspection, I was informed that the issue was due to the axles needing lubrication. Despite the car being relatively new, I was told this is considered a "maintenance item" and is not covered under warranty. The final bill was **$500 just for axle lubrication**. Charging half a grand for a basic lubrication service is absolutely predatory and reinforces the worst stereotypes about dealership service costs. As a result of this experience, Tesla has officially lost a repeat customer. With the current market full of competitive EV manufacturers, there is no reason to stay loyal to a brand that rips off its owners for routine maintenance. I feel completely overcharged and undervalued as a client. **Avoid this service center if you value fair pricing.** read more

Eric and Sebastian helped me out on this hot day. Very pleasant to speak with and great customer service!

I ended up at the Tesla Service Center in Buena Park after getting a metal piece stuck in my tire and having to pull over and get the car towed. When I first arrived, it was honestly a little confusing figuring out where to go. There wasn't much direction at the entrance and several staff members saw us but didn't really guide me anywhere. Luckily the tow truck driver had dropped off Teslas there before and helped point me in the right direction. Some clearer signage or better direction for incoming vehicles would definitely help. Once I got inside, things improved. I probably looked like a lost puppy walking around, but one of the staff members noticed and directed me to the service area in the back. The waiting area itself was pretty nice and comfortable. They inspected the tire and within about 10 minutes told me it needed to be replaced. The turnaround time was about an hour, and unfortunately the cost came out to $416.19 for the replacement. Not the most fun situation to deal with, but the process was fairly straightforward once I got checked in and the repair was completed without any issues. The only small thing I noticed afterwards was that some of the paper floor coverings and a bit of trash were left in the car after service, so I ended up tossing that out myself before leaving. Overall it was a smooth repair experience once everything got going, but a little clearer guidance on arrival and a quick final check of the vehicle would make the experience even better. read more

Tesla - Buena Park - Car Dealers Near Me - Buena Park, California

Service was fast~~~ in and out~~~ within hour, had my front window replaced~ Waited in the waiting room, had the free coffee and car was finished read more

I was heading out for work when I got a notification that my battery fuse needed to be replaced soon. I was a bit stressed because my warranty was ending that weekend (literally), and I knew I wouldn't be able to get an appointment within two days. I ended up scheduling something two weeks out on my next day off. Still feeling uneasy, I called to see if there were any earlier openings. I spoke with a woman (I didn't ask for her name), and she told me I could come in the very next day. I booked it immediately. When I arrived, I was greeted promptly, and within a minute, Eric, my service technician, was assisting me. He let me know the service would take about 45 minutes as they had a technician available. I was grateful because in the original message, it said a hour and half. I waited in the service lounge, which had tea and coffee available, and I was in and out exactly as promised. What really stood out was that Eric followed up with a call the next day to make sure everything was running smoothly. His level of customer service went above and beyond. I have been to another Tesla service location before, and it doesn't compare at all (actually, it was a horrible experience). Based on that prior experience and today's experience, the Buena Park location will be the only place I bring my vehicle to be serviced. read more

Appointment time was at 730am. Original documents said I would get a loaner vehicle but they changed it. Said it would take an hour so I waited. Took nearly 3 hours. Wasted my time. Worst customer service. read more

OMG! I reached over 7,000 miles finally. I had to rotate my tires for the 1st time since I got Model 3. I heard 2 rear tires got worn-out way too much almost 4 compared to front tires 6 when I asked America Tire mechanic first today. They recommended to go check by Tesla service center immediately so I went there, Buena Park location. The service staff told me, we need to check by mechanic, not the factory defect, you just hit the pot holes or hit the curve somewhere, that is why the tire got worn-out so fast. If we do alignment and rotate tires, charge $270 plus $65 for the rotation. We can't do today. He said, make an appt again. Unbelievable!!! I got only 7,000 miles today since I purchased Model 3. Can you believe the tire lasts less than 8,000 miles???? When I got Lexus, lasted more than 20,000 miles even I drove freeway all the time from LA to OC. This is crazy for me. I always recommended Tesla model 3 or Model Y. Shame on you!!!! No customer service!! No respect!! They said it might be my fault, wear and tear, so not covered by warranty. I never drove a long distance to go to Vegas or LA, only 8 miles between work and home a day. Why my rear tires got worn-out that fast?? The tire got defect definitely. I had to go back to America Tire again. What is the waste of time??? Back n forth all day... I believe Tesla needs to replace my rear tires for free at this point. Less than 7,000 miles??? I need to buy a new tire??? I want to tell all the management staff at Tesla, do not say it is the customer's fault. The tire lasts less than 7,000 miles. Everyone can laugh and Tesla needs to replace a new tire no matter what. Your service is less than 1 star. I don't recommend to go there for the maintenance. Shame on Tesla!! read more

Tesla - Buena Park - Car Dealers Near Me - Buena Park, California

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Bad customer service. How do they expect to sell vehicles if they treat everybody with a meh attitude. I get it it's your job, but atleast act like you want to be there or have a good attitude. If the customer is asking questions it's clearly because they are interested. Will not be returning, atleast to this dealer. read more

PROS: - Picked up my 24 M3P here, was in and out in 5 minutes. - Had to bring in my car for a minor service, and was offered a loaner without even asking. The work was completed in less than an hour. - All the employees here were very friendly, informative, actually listened to your concerns. CONS: - The parking lot is TINY. read more

My husband and I were told by Tesla Buena Park that we qualified for the loyalty trade-in program when our Model 3 lease (ending Nov 2025) was with U.S. Bank. Based on their assurance, we returned our car and leased another Tesla. Later, we learned we never actually qualified, and now we're being billed for two remaining payments (~$1,300) on a car we no longer have. We called U.S. Bank and found they had tried contacting the dealership four times with no response. After many back-and-forths, the store manager said there was "nothing they could do" and offered just one month of free Supercharging. We felt misled and dismissed. This experience has completely shaken our trust in Tesla and especially this location. read more

Tesla - Buena Park - Car Dealers Near Me - Buena Park, California

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I visited the store a little after 7 PM on June 8th, feeling very worried because I had an issue during the ordering process. Richard kindly came over, quickly understood the problem, and resolved everything smoothly without any confusion. I've been to several Tesla locations before, but this was by far one of the best experiences. He was incredibly efficient, professional, and made the whole process so easy and comfortable. I'm writing this review to sincerely thank him again for his help. I truly appreciate it! read more

Picked up our new 2026 MY Tesla here. They had a large waiting room with a handful of people waiting. Keurig coffee and water available. We got called up pretty quickly and checked in with the sales rep, answered a few questions and soon we were on our way to our new car! The girl outside assisting people with their new cars was very friendly and helpful. She offered the large red bow to put on the hood and took a photo! I do recommend this dealership. read more

I would put 0 star if it is an option. Corey was my salesman and He put my friend as a referral it he combined both of our accounts in the same app without separating it. I went back and separate the accounts by myself because they can't do anything. However, the nightmare was that the insurance was combined too. I got charged insurance for 2 cars but my app can't see any insurance information. I called the insurance , waited 40 mins and the lady tell me With robot tone said I am not the policyholder so I can't do anything. I submitted the new policy after I separate the account but robot lady can't even check when is my new policy effective or what. That's a BS experience. I think it would be a great company with great service but I am wrong. Their service even worse than fast food. read more

This place is very discriminative group of sales people you can tell upon walking in every judgment they think they can conclude of you is being used in their interactions with you. I was advised I could get an overnight demo today upon calling I got a lie about every demo car they had available are being serviced for the entire week until next Monday. so you mean to tell me every demo you have to use for customers are not available for every customer coming in over the entire week? ??? Sales rep on phone was very dismissive of my experience or even cared to make me interested in Tesla. they only do the bare minimum to perform as if they are interested in helping you but would rather not do that if they believed you aren't worth it to them personally. I wanted a demo overnight to get an experience that allowed me to make a choice off of my own experience and not being pushed on others votes, this did not help at all and will be shopping for other choices. read more

Eric, the service advisor, was absolutely phenomenal. He clearly explained everything that would be done to my car, and truly went above and beyond. I had both of my children with me, one with special needs and no babysitter that day. We were planning to wait at the service center, but Eric showed incredible compassion and offered us a loaner vehicle. Not only did he provide a loaner, but he matched the color of my Model Y and even gave us an upgrade a Model X! My kids were thrilled and had such a great time riding in it for a few hours. A few hours later, I got the call that my car was ready. Thank you so much to Eric and the entire team at Buena Park. I've always had positive experiences every time I get my car serviced here. Your kindness, and top notch customer care mean the world to families like mine. read more

Tesla - Buena Park - Car Dealers Near Me - Buena Park, California

I brought my Model 3 here after the tire pressure sensor started giving a warning. I was able to book my appointment through the Tesla app and they provided a quote through the app as well. They only had appointments available about 3 weeks out from when I booked, slightly longer than I would have liked. The appointment itself was super easy, I was in and out within a little over an hour and they didn't try and upsell me on anything, which was nice. The cost I ended up paying was also very reasonable and they gave a nice and detailed write up on everything that had been done within the Tesla app. Way better experience with maintenance service than any other dealer I've been to in the past, I was pleasantly surprised honestly. read more

I was reluctant to bring my car here based on past Yelp reviews, worried I wouldn't receive professional or quality service. But to my pleasant surprise, the experience was outstanding from start to finish. I arrived Sat morning after my 2024 Tesla Model Y was towed in Fri night. The female sales rep immediately offered me a demo car--an incredibly helpful and kind gesture. On Mon, Eric, the service supervisor, and Allan, the service technician, went above and beyond. They were professional, knowledgeable, and extremely helpful. They quickly diagnosed the issue: a rock or debris had wedged between my brake rotor and brake shield. They explained how it could discharge on its own after causing a loud metal screeching sound. Not only did they resolve the issue promptly so I could get to work, but they also took the time to explain what caused it, what to do if it happens again, and patiently answered all my questions in detail. They also generously put air in all my tires and supercharged my car before I left the service center. This team completely changed my perception of the Buena Park service center. I left feeling confident, informed, and grateful. Highly recommend giving them a chance. When I'm ready to trade up my car, I'll go to Tesla Buena Park to do it. read more

Took my car here after an independent shop refused to do alignment for my car and documented that the rear wheel bearing has excessive play side to side and up and down. This suggested manufacturer defect which is covered under warranty for 4 years/50k mileage. Right of the bat, service advisor tried scared tactics saying warranty is voided if I have done alignment at third party shop, which is not even true since alignment is a routine maintenance service and also under the federal Magnuson-Moss Warranty Act, manufacturers cannot legally void a warranty just for using an independent repair facility. Then he said I will have to pay the diagnosis fee of 275 even if Tesla found the defect, again, another untrue statement. I just left took my car to a different Tesla service center and they fixed everything under warranty. No BS. When I bring my vehicle in I expect transparency for my own safety as a driver and customer, not to be turned away because of shenanigans and fear mongering. read more

Justin R is the man! So helpful, patient, and knowledgeable. He helped expedite our application despite having many other customers. He also made sure to stay past closing and was committed to helping up with getting the best car. We ended up having to go to a different location to pick up a different one because the car assigned to us had some cosmetic defects--but still wanted to come and share how great of a visit we had regardless. Thanks Justin! read more

I ordered a new Tesla Y model on 5/21/2026 and I was confirmed with 2-3 weeks for delivery. A week later, Tesla said it will be delivered late and need to wait another 7-8 weeks. Why Tesla have to wait one week to notified me for another 7-8 weeks delay ? I canceled the order and ask them to refund the ordered fee of $250 but was denied because their policy is "NO REFUND" even Tesla's at fault of changing delivery time. Do not trust Tesla's delivery time and don't pre-pay order fee of $250 because it will not be refunded . read more

Tesla Team,  I wanted to express my gratitude to the entire team: Corey, Pooja, and Ivan. Corey made the test drive experience enjoyable with plenty of laughs, especially with the $200 trade-in of our 2011 Nissan Leaf. I never felt pressured to buy, and he presented many great options. I even offer Corey $200 to take our 15-year-old Nissan Leaf off our hands :) ! Pooja impressed us with her extensive knowledge, speed and professional/friendly manner, akin to a Japan Shinkansen Bullet Train, and her multitasking skills were invaluable during the digital document signing process on our phone.  Thank you for sharing the various finance and purchase options. Your detailed information greatly simplified our decision-making process. Ivan made picking up the car smooth and efficient. Despite being busy with several pick-up customers, Ivan always made me feel like I was his top priority. Ivan even quickly addressed a buff mark on the bumper. Please continue to exemplify excellence and provide the outstanding experience you showed me. read more

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WE WONT BE BACK!!!!!!!!!!!!!!!!!!!!!!! My wife and I had been loyal Tesla customers, leasing a Model 3 whose term was set to expire on November 15, 2025. Upon hearing that the $7,500 EV incentive would end on September 30, we visited the Tesla Buena Park store on September 15 to explore our options and see what offers were available for existing customers. During our visit, a sales representative informed us that we qualified for the Tesla loyalty trade-in program, which would allow us to return our leased vehicle within a specific timeframe (60 or 90 days). No documentation was reviewed at the time, and it was assumed that Tesla was the lender. Later, after providing a letter from U.S. Bank--the actual leaseholder--no one mentioned that this might affect our eligibility. Based on this understanding, we proceeded with returning the car and leasing another Tesla. On September 8, I even called U.S. Bank to notify them that the vehicle had been returned to the dealer. However, when I followed up with the bank on October 6, I was told that U.S. Bank had tried contacting the dealership four times without success. It was only later that we learned we did not qualify for the loyalty trade-in program after all--something that was never clarified by the sales team before we made our decision. Had we known this, we would never have proceeded with another lease. Being told we qualified and then later informed otherwise feels misleading and unfair, especially when now we are being asked to cover the final two lease payments for a car we no longer possess. After several rounds of communication with Tesla Buena Park, the store manager admitted there was nothing they could do and offered a one-month free Supercharging credit as compensation. Frankly, this gesture does not come close to addressing the issue or the inconvenience caused. We are extremely disappointed with how this situation was handled--from the misinformation at the start to the lack of accountability at the end. Tesla Buena Park has lost our trust. We will not be returning as customers, and I would advise anyone considering this location to be extremely cautious and ensure every detail is verified in writing before making any decisions. read more

Now I'm a member of the Tesla Family. :D I picked up my first Tesla electric vehicle right here at Tesla in Buena Park. The pickup process was very smooth and I was able to pick up my car without any problems. The only thing that was a little disappointing was that there was noticeable dirt and little stones on the floor inside the vehicle, but other than that, everything was fine and my purchasing experience was great! The dealership was clean and the staff working here were all friendly. read more

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we ordered a preowned model Y online from the Tesla Buena Park dealership. To say that it was a bad experience is an understatement! We waited over a week for any contact and when we tried calling the dealership repeatedly, we either got voicemail or someone who hung up on us. We finally went to Upland Tesla and New model Y. We gladly canceled our order with the Buena Park Tesla even though it meant, we had to eat the $500 fee. Upland Tesla to great care of us and since the price difference wasn't that big in the end, we were really happy with the way things turned out I only wish that I had checked out the Buena Park Yelp reviews and I would've stayed away. Don't make the same mistake we made, and go straight to the upland Tesla, their level of professionalism was amazing and they made the entire experience seamless. read more

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Hi! Today's review relates to only the new car delivery portion of this Tesla facility. As this is the only interaction I have had with this location. I went online and purchased a new Tesla model Y. I selected the Upland location to pick up my new car. But, on Saturday, I got a notice I had to pick from ONE appointment time on Sunday or they would give the car to someone else. So I arranged a ride from my home in Ontario and arrived in Buena Park for my 1:00pm appointment. The check in girl told me my car was right outside. When I approached the car, the first thing I noticed is there was old bird poop all over the car. The second thing I noticed was a layer of dirt so think you could write in it! I went to speak to the same girl about the condition of the car. She told me, "That is impossible, the car was just cleaned this morning." When I took her out to the car so show her it's condition, she said, "it must have gotten that way since this morning." Then asked sarcastically, What do you want me to do?" I told her, when I buy a new car, I expect it to be delivered clean. Either take it in the back and wash it or give me a voucher for a car wash. After doing some checking, she said she could have someone out to wash it in Two hours! I told her that was unacceptable and she could please order me another car and have it delivered to Upland. When I said that, a very nice young man stepped out and told me he would have it fixed to my satisfaction in 15 minutes. True to his word, he took it in the back and brought it out looking beautiful in about 15 minutes! If they would have just done this from the beginning there would have been a way better rating. But because they made me waste an hour and jump through hoops to get a new car delivered in a clean condition, they earned their one star! Not a good beginning Tesla! Jim read more

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I had a really disappointing experience with Tesla Service. I brought my vehicle in expecting some level of support or at least clear communication, but unfortunately that didn't happen. My service advisor, Sam, seemed to have very little knowledge about the vehicle or the issue I was dealing with. When I asked questions about the diagnosis and what the technicians found, he didn't have answers and couldn't clearly explain what was going on. It felt like there was very little communication between the technicians and the advisor. What was most frustrating was the lack of effort to help or explore possible solutions. Most of the responses I received were simply "no" without any explanation or willingness to look deeper into the situation. When you bring a car to a service center, you expect at least some guidance or customer service. Overall, the experience felt very unhelpful and unprofessional. I hope Tesla improves communication between their technicians and service advisors because customers deserve clear answers and support when dealing with vehicle issues. I ended up towing my Tesla elsewhere because this service sucks! They get paid hourly & not commission which makes them not give a F*** read more

Fernando was very helpful! I brought my Model 3 in for a routine maintenance check. To be honest, I was pretty clueless. Fernando was extremely patient in explaining what parts of my car needed routine maintenance, what benchmarks to keep in mind, what was generally recommended, and what was entirely up to my discretion. He was very transparent and seemed to have my best interests, because he wasn't overly pushy and purely helped me make informed decisions. Fantastic customer service! read more

This is probably my favorite location. We're always greeted when we walk in, which hasn't been the case at other locations. We've purchased two Teslas here--Justin helped us order our Model Y last year, and the process was incredibly easy. Because of that great experience, we came back this year to order a Model 3. While the ordering process was a bit more complicated this time, Justin recognized us right away and took great care of us. He even followed through on delivery day. Overall, we had such a great experience with both Justin and Humberto. read more

These people are scammers They charge for work they they don't do, It's simple I paid to have the chime removed yet it remains and they didn't people put my front bumper In place read more

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Sebastian and Johnathan very nice and much more helpful than Costa Mesa Joey maintenance guy. However, mark up 4x cost for two knuckles that needed replacement. OEM 450, tried charging me $1000 labor and over $1500 for two knuckles for axel rear. I took my business elsewhere. Cost me about 550 for two Tesla inspections though and Costa Mesa Tesla was worse. Not happy with Tesla corporate. I would go somewhere else for repairs. Shame on Elon Musk. He's already worth half $1 trillion. Why would he gouge the average person who needs repairs? read more

I've been a Tesla owner for two years now, and every time I've visited the service department at the Buena Park location, I've been met with exceptional service. The staff here is incredibly friendly, making each visit a pleasant experience. During my recent service appointment, I had the pleasure of dealing with Stephen and Alex, the service managers. Their professionalism and helpfulness were outstanding. They went above and beyond to address my concerns and ensure that I left feeling completely at ease. These two individuals truly deserve recognition and perhaps even a promotion for their exemplary service. If you're in need of Tesla service, I highly recommend this location. The atmosphere is overall such a vibe while you're waiting for your service they have refreshments snacks, fresh coffee, and tea, water can't beat that . Thanks for wonderful service Alex and Stephen read more

Tesla - Buena Park - Car finally arrived 10 months later love it,,, model Y - Car Dealers Near Me - Buena Park, California

Hands down the worst service center in the entire company. The staff here seem trained to dismiss every customer concern by claiming, "that's just how the car is built." In doing so, they end up undermining the very brand they represent. I brought in three separate issues, and two were immediately brushed off--even though the technician was able to reproduce the problems. When I escalated to a supervisor, the experience somehow got worse. He simply denied everything as well, just packaged in a more "polite" tone. I'm beyond disappointed with this location and with the brand's customer service as a whole. Ironically, every issue they refused to address here was resolved without hesitation at the Long Beach service center. Do yourself a favor: save the time and frustration and go to Long Beach instead. read more

Check your car before you leave for scratches and dents. Your services will come with extra scratches that will cost you thousands to fix. Base off reviews there is more misses than hits. You'll be disappointed. I really like the model y but if you can't trust the service why bother getting the car. read more

I was initially nervous going in to get my car serviced at this location seeing all the negative reviews but I'm so glad I went in ! I had such a good experience. Eric is amazing and made my experience here so pleasant ! Making an appointment through the app was a bit annoying but Eric helped me get in and out real quick and really took care of my issues and helped make everything so smooth ! I am grateful ! Thank you Eric ! read more

A better experience after the manager called me to follow up shortly later. She offered a complimentary car detailing and supercharge. I appreciated the follow up to make things better. Thank you! read more

We had test drive appointment at Buena Park Tesla last week. They organized so well to confirm the time w necessary documents earlier before the test drive time. When my wife and I got there, Sean, sales person guided us so well, we didn't wait for the test drive. He explained how to use the icons on the dashboard while my wife was driving for 20 mins. Then we had a great deal on the same day to place the order. That fast to proceed everything less than an hour. He found the car exactly what options we want to buy immediately. It didn't take long. He set up for everything in details such as charging connector, and more. Overall, we loved the customer service. Some people complained about the supercharging station here but I think we can use Long Beach location and other areas. Not the big deal for us. Finally we picked our car up in 3 days. We really enjoying driving. Safe, no gas bills any more, no smog check....no engine oil change anymore.... Thanks for the great service! Sean!! We were lucky to meet you. read more

Tesla - Buena Park - Car Dealers Near Me - Buena Park, California

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Absolutely the worst service experience I've had, especially with the so-called "Service Manager," Carlos. He was dismissive, evasive, and clearly more interested in covering his tracks than actually helping a customer. We picked up our vehicle and once we got home (in our well-lit garage), we noticed a fresh scratch on the front driver's side that had clearly been painted over. It's absolutely unacceptable! If damage occurs during service, the bare minimum would be to inform the customer honestly. Instead, when we brought it up, Carlos tried to suggest we caused it, claiming they don't have black paint (yet the mark is clearly painted) or that it could have been bug debris from the freeway... seriously? The service advisors were actually helpful and professional, but the management, especially Carlos, is a complete joke. Full of excuses and absolutely no accountability. We asked for a review of footage and made it clear this wasn't about money, but about ethics. A simple apology and acknowledgment would have gone a long way. Instead, Carlos chose to double down, shift blame, and lie to our faces. This is not something we're letting go, purely based on how poorly it was handled. If you take your car here, inspect every single detail before and after, because the management, and Carlos in particular cannot be trusted. read more

Tesla - Buena Park - They clearly tried to hide the damage with a sloppy cover-up job, a deceitful attempt to mask a scratch they caused. - Car Dealers Near Me - Buena Park, California