I had a great experience on my visit! Our salesman Mike C. listened to exactly what we were looking for and was able to find the best deal for us! read more

I recently visited Honda of City of Buena Park and was assisted by service advisor Renae Franco. I truly wanted to take the time to write this review because she deserves recognition. Renee's compassion, kindness, knowledge and customer service were exceptional. She went above and beyond to make sure I felt helped and informed. Her work ethic and the care she shows customers truly stand out. After having a difficult experience at Honda dealership of Westminster I appreciated the level of professionalism and service Renae provided. She represents what great customer service should look like. I sincerely hope this review reaches the right person because Renae has the heart, leadership, and dedication that a company needs. She deserves opportunities to continue growing within Honda. Thank you Renae for making such a positive difference in my experience. GOD BLESS YOU! Definitely know who to ask for on my next visit!! read more

If you like deceptive sales tactics, unsafe tires, and hidden fees, you'll love Buena Park Honda!!! My husband and I are retired, and needed a reliable used vehicle for a road trip to visit great-grandkids in Phoenix. We had a 2003 Ford Caravan, but it was a gas guzzler, so we went shopping for a trustworthy replacement. Instead, we were sold an unsafe vehicle and hit with deceptive charges. We ended up purchasing a 2015 Honda CR-V with 135,819 miles on March 17th. Because Buena Park Honda was an official Honda dealership and we were charged over $17,000 we assumed this car should last us reliably for years. Additionally, we expected a baseline of safety since BPH supposedly performed a multipoint inspection. We were completely wrong! Shortly after purchase I ended up experiencing urgent health issues and our CR-V stayed mostly parked in our driveway. Altogether we only drove the car a total of 87 miles to and from the dealership, and still experienced a cascade of major issues: * Unsafe, Expired Tires: The dealership sold us a car with illegal, dangerously low 3/32" tire tread and active nails (!!!) in both rear tires. This was not noted at the time of sale, but at our last visit they couldn't patch them "due to the age of the tires" and tried to extort us $$ for replacements. * 6-Year-Old Battery: The car sat parked while I was ill and we were in the process of selling the old Ford, but it repeatedly died in our driveway. AAA tested it and confirmed the battery was over six years old and incapable of holding a charge. (The dealership did eventually replace this after we complained). * Deceptive $1,299 Hidden Fee: While reviewing our sales contract, we discovered a hidden $1,299 charge for a "Karr Security Alarm." We had been told this aftermarket alarm already came pre-installed by the previous owner. BPH did absolutely no new installation for us at purchase, meaning this was a deceptively hidden add-on used to artificially inflate the sales price. * Electrical Draining: The aftermarket alarm they sneakily charged us for kept draining both the original and the new battery, requiring four separate AAA jump-starts until we finally had to have it entirely uninstalled at our last visit there. Excluding the cost of the tire replacements, the total estimate to fix the hidden issues they passed onto us comes to $976. That is $976 plus two tires replaced, all for a car that we drove only 87 miles! So yeah, if this is the kind of treatment you want from a dealership, please visit "No-Buena" Park Honda! As an aside, in the months of dealing with them they have changed general managers three times! Wonder why? Possibly too many dissatisfied customers? Their current manager, Chase Cunningham, doesn't seem to care, and neither does Carlos Urias, the pre-owned manager!!! I deeply regret not checking Yelp before buying from Buena Park Honda! They demonstrated zero integrity. They compromised our SAFETY by sending us off the lot on dangerous tires and snuck a massive $1,299 upcharge into our paperwork. Save yourself the grief and financial loss--do your used car shopping at Toyota of HB or Infiniti instead, dealerships where customers are actually treated with respect! Avoid Buena Park Honda!! read more

Great experience from start to finish. The team was able to get me in and out quickly and gave me a better deal than the other dealerships I visited in the area. A special thank you to Nora for all of her help. She was friendly, knowledgeable, and made the whole process smooth and stress free. I really appreciated her professionalism and would definitely recommend working with her. read more

Buena Park Honda - 2026 Honda Civic Hybrid Sport - Car Dealers Near Me - Buena Park, California

We leased our EV here, but only after the sales manager pushed nonstop, even asking for $100 "so he'd know we'd come back" when we stepped out to pick up our daughter. A year later, the recall experience was just as bad: they can't give us a timeline on the phone so we can plan around having no 2nd car, especially since they don't offer a loaner. Then there's another recall a few months later. After being told diagnostics would take hours, we drove for 20 minutes in 2 separate cars, waited 30, and they did nothing but a quick visual check before saying they couldn't help. They sent us home doing nothing with the recalled car. read more

I bought a used car (2023 with 20,000 miles on it - cash transaction). I asked the salesman if they had installed a security system on the car. He said they had and if I wanted to pay a subscription I could use it. I asked more questions. He explained that it was really for anti-theft off their lot and as I didn't want it, they would uninstall it. I waited at the dealership for two hours for that uninstall. A couple of days later, I saw a switch under the dash and know that the salesman had lied about the uninstall; it probably took them two minutes to disconnect the device from power. The device is still wired into the car's electrical system with several wires spliced into the car's electrical wiring. I called the dealership to ask about this, but NO ONE WILL RETURN MY CALLS. The device is from KARR SECURITY SYSTEMS, and apparently, HONDA dealers install them in all their cars, new & used. My problem is that the salesman told me that it was uninstalled but apparently, they just disconnected it. I've read many posts on-line saying that this device even disabled will still interfere with GPS & other systems and should be completely removed. I'm 80 years old and I'll have to pay an electrician $200 to get rid of this POS. I guess the old adage about car dealers is still true. Once the check clears, they want nothing to do with you. read more

Feedback is based on a service appointment scheduled here, bought my 2018 Honda civic at another location but my AC started only blowing hot air. Brought it here and was quoted like $200 something for the diagnostic, Thankfully the issue was the condenser which is covered under their EXTENDED 10 year warranty and not only did they fix my broken AC but they didn't even charge the diagnostic fee which I half expected to pay. Walked in expecting to pay anywhere from 200-2000 to fix my ac and left paying 0 dollars and 0 cents. Staff was kind, location was clean and well maintained, the staff also let me ride the Honda "shuttle" which was their odyssey van to my drop off point while I waited for my car. I had the driver drop me at knots berry farm lol enjoyed some rollercoaster while my car was serviced. Was done in a couple hours. Thank you guys read more

Buena Park Honda - Buena Park Honda - Car Dealers Near Me - Buena Park, California

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James and Michelle are the dream team. They stayed almost 3 hours after closing to help us get our little brother his dream car (Brand New 2026 Honda Civic Sport) and in the color he wanted. There's not enough thank you's I can say for helping out my family. We all appreciate it! read more

Buena Park Honda - Little brothers dream car. - Car Dealers Near Me - Buena Park, California

Honda has interesting working people. I stopped by Buena Park Honda after work to have them put on my license plates that I got from the DMV. I already had terrible experiences with the people at the Cerritos Norm Reeves Honda so I just wanted to go to the Buena Park Honda to not deal with Cerritos again. I gave them both of my new license plates to put on, and well the picture speaks for itself. They literally put both license plates in the back. ‍ I asked them about the second plate, and they just said there wasn't a second plate and to call the DMV. I just went home and did it myself, which I probably should've done in the first place, but I was in the area so I figured why not. I still have my complementary oil change with Honda, so I wonder how that's going to go. read more

Buena Park Honda - My two license plates in the back of my car - Car Dealers Near Me - Buena Park, California

This used to be my favorite dealership until today. I went in to see about an offer. They posted on their website on a lease program for an accord when I arrived. A salesman approached me who didn't mention what his name was until I asked him his name is Sam. Sam was helpful up until the point of negotiating a deal then he was nowhere to be found they sent in a." sales manager." by the name of Joel. I asked him where Sam was and he said we are extremely busy and he's unable to come right now which I found interesting when it was time to negotiate the deal because Sam and I had discussed certain numbers that Joel wasn't aware of all in all at the end of the discussion they did not want to go with my deal even though I had informed them that I had purchased 7+ vehicles from them before. Truly disappointed and not sure that I'll ever go back. read more

Carlos, Sambo, Joshua, and Michelle were so helpful and made the experience unforgettable. Im so thankful for their help and look forward to driving my new car! read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

I went to Buena Park Honda on 9/20/26 about 10:30 am . I was told by the internet receiver Samantha that she had the blue Honda CRV hybrid sport and got an out the door price for $380299. When I went there with my son. I tested drive the car. It was good. Then they told me this was a demo and can't sell to me. Then another sales person Marco came in to tell me that there was no blue CRV hybrid available in Southern California. I was not happy and said that you told me you have it that's why I drive 35 miles here. Then he tried to sell me a black color one. I didn't want it. Then a manager came to me to tell me that they didn't want my business. Then on the same day, we went to Norm Reeves in West Covina. The salesman Chris was very professional and sold me a blue CRV hybrid sport out the door at $38039.00 I was very happy. No blue CRV hybrid in Southern California? Common! read more

Great customer service James M Employee was courteous, attentive, knowledgeable Process was smooth and somewhat quick I recommend this dealership. read more

My partner and I just bought our first car together! James "panda" was our salesman and he was great! Not pushy and very informative! It was an easy process! Would definitely recommend James to anyone looking for a new car! Super helpful and worked with our needs! Thank you again to James! read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

I really appreciate how Kenny Juarez treated us and helped us with buying a car for our daughter. His approach was very respectful, patient and personable. He listened to what we were looking for and showed great options. We ended up with purchasing a car for our daughter along with the help of Kenny, his manager Matthew who was also very kind and personable. Even the finance guy Winston was great to work with! I would definitely recommend others to come to this location and work with this amazing team. Kenny is going to be our "Go To" guy in the future - Thank you Kenny!! read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

Easiest experience with Emanuel, would highly recommend over other Honda dealers I've gone to.

I recently purchased both a Honda Passport SUV and a Honda Odyssey from Buena Park Honda, and I can honestly say it was one of the best vehicle-buying experiences I've ever had. I want to express my sincere appreciation to James, Eddie, and Finance Manager Lorenzo Vargas for their outstanding professionalism and exceptional customer service. From the moment I walked into the dealership until I drove away in my new vehicles, they made the entire process smooth, transparent, and enjoyable. James was knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions and made sure I was comfortable with every step of the process. Eddie was equally outstanding--friendly, attentive, and genuinely committed to making sure everything went perfectly. Together, they worked hard to earn my business and exceeded my expectations. A special thank you to Lorenzo Vargas in the finance department. He made the paperwork simple, explained every detail clearly, and ensured the financing process was efficient and stress-free. His professionalism and honesty gave me complete confidence throughout the transaction. What truly sets Buena Park Honda apart is the integrity, respect, and teamwork displayed by its staff. It's rare to find a dealership where you feel valued as a customer instead of just another sale. Their dedication to customer satisfaction is evident in everything they do. Purchasing two vehicles in a single transaction is no small task, but the entire team handled everything with efficiency, transparency, and genuine care. If you're looking for a dealership that treats its customers with honesty, professionalism, and respect, I highly recommend Buena Park Honda. Thank you again to James, Eddie, and Lorenzo Vargas for making the purchase of my new Honda Passport and Honda Odyssey such a memorable experience. You've earned my trust, and I will gladly recommend Buena Park Honda to my family, friends, and anyone looking for an exceptional car-buying experience. read more

This review is for the service department. Took my vehicle in for wheel alignment . Everything went well until I got home and took a closer look at the computerized wheel alignment report. Right front caster is out of limits by 1 degree and in red. Granted is out by very little but the fact that they just let it go tells me the degree of workmanship at Buena Park Honda. It would have taken very little time to do the adjustment but it's close enough, I guess. Now I'm I going to take it back and loose another 3 hours of my time, probably not. Would I trust them with more technical and complicated jobs, NO! read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

It was a great experience they take care of you the whole time your there and u will get a great deal read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

I can't say enough great things about Jonathan Perez. Every time I bring my vehicle in, I know I'm in good hands. As a service advisor, Jonathan is everything you hope to find, honest, knowledgeable, professional, and someone who genuinely looks out for his customers. What I appreciate most is his integrity. He only recommends the services my vehicle actually needs and has never once tried to sell me on unnecessary repairs or maintenance. That kind of honesty is hard to find these days, and it's the main reason I continue to trust him with my vehicles. He takes the time to explain everything clearly, answers all of my questions, and makes sure I understand my options without ever making me feel pressured. Jonathan's customer service is exceptional. He's always friendly, respectful, and responsive, keeping me updated throughout the entire process. His communication is excellent, and he follows through on everything he says. You can tell he genuinely cares about providing a great experience, not just completing another transaction. Beyond his knowledge and professionalism, Jonathan has outstanding business etiquette. He treats every customer with respect, is organized, dependable, and always goes above and beyond to make the process as smooth and stress-free as possible. It's rare to find someone who combines technical knowledge with such outstanding customer care. If you're looking for a service advisor you can truly trust, I highly recommend Jonathan Perez. His honesty, reliability, and commitment to doing what's right have earned my complete confidence. Great service is hard to come by, and Jonathan consistently exceeds my expectations. He is a true asset to his team, and I wouldn't hesitate to recommend him to my family and friends. read more

Thank you, Thank you Ronald! Today was horrible, but you stepped up to help me even though it was last minute. At Buena Park Honda, I felt respected as a consumer. Thank you for going out of your way to make my day a bit better, for ensuring my car was safe. I will be getting my service with Buena Park Honda from now on and when it is time to go car shopping for family or to recommend places to friends, I will also be recommending Buena Park Honda. It's easy to dazzle during a car sale... But showing compassion for and dedication to existing customers really shows who is worthy of your dollar. read more

My husband and I had been without a second car for a week so we needed to buy a car immediately. Unfortunately during our car search we discovered that we were also in the middle of a family tragedy, we were experiencing the loss of my unborn neice. We were honest about our situation and how important time and communication was for us. Our sales rep, Channy, was the only person who treated us with compassion. She listened, didn't pressure us, and genuinely cared. She was wonderful. Everything fell apart when we met with finance rep Lorenzo. He assured us that if we decided to choose our credit union's warranty instead of the dealerships, within a couple of days, he would redo the contract and not process our original check. We trusted him. We returned the very next day. Instead of a quick process, my husband was left sitting for almost an hour while Lorenzo ignored him. Only when my husband stood up and asked what was going on did anything move and suddenly he was out the door in minutes. We were treated like our time and our pain didn't matter. Then it got worse. Despite being told the original check would not be used, this dealership negotiated BOTH the original check and the cashier's check leaving us with two loans for the same car. They specifically stated they had the check when my husband returned for the new contract. They lied. We contacted Channy immediately, and she escalated it right away. But no one from leadership reached out. No urgency. No compassion. Hours later, after i reached out again, we finally got a call from Peter, who was cold, unhelpful, and clearly had no idea what to do. I submitted a request through Honda's website to speak with Francisco Razo, the general manager, and only received an automated email from Emma Day. Multiple follow-ups still no real response. We were grieving the loss a beautiful baby girl. This dealership added stress, confusion, and complete indifference on top of our pain. The lack of empathy and accountability here is unbelievable. If this is the level of customer service you're willing to accept, this is the place for you. But for us, the way we were treated especially during one of the darkest moments of our lives was inexcusable. The poor service at this location starts at the top and trickles down through every department... except for Channy. She was the only person who showed us the humanity we needed. read more

Buena Park Honda - Honda Buena Park does not care about customer service or basic human decency. - Car Dealers Near Me - Buena Park, California

We leased our Honda yesterday from Lorenzo and Vahe Fresh. Amazing service! Highly recommend!

I can't thank enough to CJ and his coworkers I was really disappointed with service in Scott Robinson Honda, whenever I ask them about the maintenance package I bought they kept saying they don't know about it. It was really frustrating. Also they gorilla glued my gas door when the clicker door thing broke.. omg it was a brand new car with warranty! They were just horrible. But I'm happy that I was able to work with great associate in Buena Park Honda. CJ went on beyond and above. I'm going to recommend him to people around me and I will also look for him on my next purchase read more

I've been a customer of Honda for 9years and honestly love this dealership! I had an amazing experience thus far and they never disappoint. S/O to the following individuals who were extremely helpful, were genuine, patient, gave exceptional customer service, and support. My husband and I went to the dealership to check out some Honda Pilots. We met Emanuel, such an awesome salesman, he took his time showing us around and all the vehicles. Matt, the Sales Manager was also awesome, super helpful, and got us a great deal! When we reached J in finance, he made the process smooth and easy. Overall experience was 10/10 excellent. read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

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Would absolutely buy from Paul and Letty (internet sales team) again! They made the whole experience easy, they were transparent from the start, and it was an enjoyable experience. read more

Ronald Gonzales got us in very quickly for a tire change, oil change, tire rotation. Kind, professional, HELPFUL HONDA DUDE!!

I bought a use 2024 Honda Civic Sport about two years ago (11/2024), have to say there's was a reason why the previous owner traded that car in after just 5 months he purchased the vehicle. Being having this almost two years, in November will exactly two years but the last year has giving me so much trouble that can't stand it. I had to change the valve cover gasket on that vehicle and still leaking oil... I take it back and they continue charging me just to look at it and see where's the leak coming from. The engine light is on; I fix the problem and comes back. I feel that BUEAN PARK HONDA Sold me a lemon car. When I reach out to the dealer and asked for the General Manager, he didn't answer me so left message, have to say, still waiting for his call........ so overall my experience their sucks. At first, the sale guy was great, he helped me out, but I think if the car had problems since the first owner they should off being honest with me. But what do I expect from salesman they just want to sale a car. That 2024 Honda Civic sport at this time, is not worth it. But I have to keep paying to get it fix. read more

I had a great experience buying my car from Buena Park Honda. The sales person Eddie was very helpful. He found the color of car I was interested in, drove all the way to Los Angeles to pick up the car all in a matter of a few days. read more

I called this morning. I talked to Claudia for a Recall on my 2025 accord Hybrid. I show up. I asked for Claudia. She told me to step aside that she would help someone else. She did help someone else, but after I noticed that they kept having a long conversation and I can see that it wasn't related to business they kept on going kept on going. I stayed there. I waited didn't say anything. I wanted to interrupt, but I wanted to see how far they would take it at the end I gave up I walk away. I think it's very rude on her behalf, knowing that I'm waiting and that she continue having a long conversation with someone else bad service and this is the reason why people stay away from dealers. read more

CJ was the best! Super helpful and patient as he helped both my husband and I purchase cars at the same time! We will always take our business to Buena Park Honda. Loyal customers for over 20 years! read more

I purchased a used 2021 Honda Civic from these folks, and I'm very happy with my experience. I called about the car a week prior, and Paul was happy to answer all my questions about it. The day of, I showed up and I was promptly helped out by sales associate Freddy. They were happy to negotiate to a fair price, and I didn't feel they were trying to swindle me in any way. In the price breakdown, they were clear about what was optional, and there were no unnecessary add-ons. Likewise, I didn't feel like they pressured me into buying their warranties or extra services in the finance office. Buying a car is stressful, but the folks here made it streamlined and simple. I would be happy to come back here for my next vehicle purchase. Thank you for helping me buy my first car! read more

Buena Park Honda - Used Honda Civic - Car Dealers Near Me - Buena Park, California

We just purchased our new/used car from this dealership and want give a chef's kiss to this dealership...Jose our sales guy, Letty my first contact via phone, Matt, Lorenzo. The aforementioned Team epitomizes the slogan of Helpful Honda guy(s). In addition, everyone employee on site was sooo friendly and pleasant...everyone saying Hi and asked if we needed help. Now the car, we were able to agree on a price over the phone and when we arrived there were no shenanigans and everything was straight forward...I can honestly say this was the best car buying experience ever. I will be recommending this dealership to everyone I know looking to purchase a Honda. Than you again BP Honda...U guys truly are The Helpful Honda folks! Cheers. read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

I have been trying to get a hold of someone for the last couple of days! I've left a voicemail for finance called the front desk over and over to the point she only answered once and decided to just forward my calls to finance without answering! For only one simple question that I need answered! I had purchased a Honda here with a horrible sales agent and on top of it got ripped off for that Honda and spent more than 5 hrs at the dealership that day! I now own a new vehicle with lower payments at another dealership! It's horrible how no one can return one simple phone call!!! read more

Buena Park Honda - I asked for a call back and received an email! - Car Dealers Near Me - Buena Park, California

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Buena Park Honda lied to me -- twice. Be warned before using this dealer. The short version: In 2024, I leased a Prologue from Buena Park Honda. For a number of reasons, I did not like the vehicle, and after Buena Park Honda contacted me to see if I wanted to return the car and get out of the lease, I went to the dealer and, after assuring me by phone that they were eager to get the vehicle back, at the dealership I was told there that not only did they not want the Prologue returned early, the only way I could return it was to pay the 14 remaining payments. They did this to me two times in less than a year. Clearly, the outreach was just a ploy to get me back into the dealership, and trade up to another car. I won't be buying anything from Buena Park Honda again, and the next time they see me, will be to drop off the Prologue in September 2027. read more

The customer service from service center is excellent in particular Omar . Always professional, courteous and knowledgeable. I always take my Hondas here for service for many years . The only thing I've noticed lately is the waiting area needs some TLC . The faux leather chairs are a bit gross in appearance ( see photo ) wouldn't cost much to replace . You don't even want to sit in them read more

Buena Park Honda - Waiting area chairs - Car Dealers Near Me - Buena Park, California

Amazing customer service helped us out on anything we needed. Got us a great deal. They explained to me the whole rundown how everything went, broke it down to me because I am really slow takes me a minute to understand they took very good care of us read more

I bought my car in August 2025, took it for an oil change, and the mechanic said I have a transmission leak. I called Honda where I purchased the car from and they said I have to pay for a diagnostic test before they would even consider fixing the issue. It falls under the power train and I also purchased an extended warranty. The extended warranty paperwork I have, says nothing about having to pay to even get my car checked out. Then I say, what good is a warranty that you have to pay to have your vehicle checked out. I even paid over 3500 dollars for my extended warranty. They should have documented that in the extended warranty that I paid for. read more

I do not recommend this place. I scheduled an appointment for a used 2017 Honda on Thursday, August 13, and everything seemed to be going well. Leilani was the one contacting me for follow-up regarding the vehicle I was interested in. Today, Saturday, August 15, a very busy day at work, I arranged to leave early so I could go to Buena Park Honda to make my purchase. When I arrived, one of the sales representatives helped me, took my information, and shortly after came back to tell me that the car had already been sold. I expressed how upset I was with this news and explained that I had scheduled my appointment through their website specifically for that car. The salesperson then told me that the vehicle goes to whoever arrives first. I explained that this was never communicated to me when Leilani called me. I asked to speak with the manager, but no one ever came. Be very careful if you are thinking of buying from this dealership. I do NOT recommend it. read more

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Emmanuel the best salesman to work with I was able to close the deal in 2 hours had to leave and come back in the night to sign paperwork not one call or message bugging me to buy like other dealers I've gone to. I liked that he was honest straightforward and overall a good person got me approved and a good deal at only 19 years old. If you ever in need of a car ask for Emmanuel from Sonic Buena Park Honda better than other Honda dealers I've worked with. read more

Buena Park Honda - My new Honda acccord amazed to have it home - Car Dealers Near Me - Buena Park, California