I recently purchased both a Honda Passport SUV and a Honda Odyssey from Buena Park Honda, and I can honestly say it was one of the best vehicle-buying experiences I've ever had. I want to express my sincere appreciation to James, Eddie, and Finance Manager Lorenzo Vargas for their outstanding professionalism and exceptional customer service. From the moment I walked into the dealership until I drove away in my new vehicles, they made the entire process smooth, transparent, and enjoyable. James was knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions and made sure I was comfortable with every step of the process. Eddie was equally outstanding--friendly, attentive, and genuinely committed to making sure everything went perfectly. Together, they worked hard to earn my business and exceeded my expectations. A special thank you to Lorenzo Vargas in the finance department. He made the paperwork simple, explained every detail clearly, and ensured the financing process was efficient and stress-free. His professionalism and honesty gave me complete confidence throughout the transaction. What truly sets Buena Park Honda apart is the integrity, respect, and teamwork displayed by its staff. It's rare to find a dealership where you feel valued as a customer instead of just another sale. Their dedication to customer satisfaction is evident in everything they do. Purchasing two vehicles in a single transaction is no small task, but the entire team handled everything with efficiency, transparency, and genuine care. If you're looking for a dealership that treats its customers with honesty, professionalism, and respect, I highly recommend Buena Park Honda. Thank you again to James, Eddie, and Lorenzo Vargas for making the purchase of my new Honda Passport and Honda Odyssey such a memorable experience. You've earned my trust, and I will gladly recommend Buena Park Honda to my family, friends, and anyone looking for an exceptional car-buying experience. read more

We leased our EV here, but only after the sales manager pushed nonstop, even asking for $100 "so he'd know we'd come back" when we stepped out to pick up our daughter. A year later, the recall experience was just as bad: they can't give us a timeline on the phone so we can plan around having no 2nd car, especially since they don't offer a loaner. Then there's another recall a few months later. After being told diagnostics would take hours, we drove for 20 minutes in 2 separate cars, waited 30, and they did nothing but a quick visual check before saying they couldn't help. They sent us home doing nothing with the recalled car. read more

Feedback is based on a service appointment scheduled here, bought my 2018 Honda civic at another location but my AC started only blowing hot air. Brought it here and was quoted like $200 something for the diagnostic, Thankfully the issue was the condenser which is covered under their EXTENDED 10 year warranty and not only did they fix my broken AC but they didn't even charge the diagnostic fee which I half expected to pay. Walked in expecting to pay anywhere from 200-2000 to fix my ac and left paying 0 dollars and 0 cents. Staff was kind, location was clean and well maintained, the staff also let me ride the Honda "shuttle" which was their odyssey van to my drop off point while I waited for my car. I had the driver drop me at knots berry farm lol enjoyed some rollercoaster while my car was serviced. Was done in a couple hours. Thank you guys read more

Buena Park Honda - Buena Park Honda - Car Dealers Near Me - Buena Park, California

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Sold my rav4 here, Joshua in the we buy dept made the process so easy and quick! Was in and out, explained the process thoroughly, and was very friendly/professional. If you're looking to sell or trade in, I highly recommend going with Joshua. read more

I used to own a Honda vehicle and serviced at Buena Park Honda center few times. I sold the vehicle and no longer own Honda. After I sold my Honda, I continuously received marketing emails and postcards non-stop from Buena Park Honda. So, I called them and asked to stop sending marketing emails and postcards. They apologized, but did not stop. So I called again to stop, they apologized but didn't stop there. I continuously received marketing emails and postcards again. So I emailed them to stop and they replied back with apology and promised to stop. Today I received another marketing email. So I called Buena Park Honda and asked to be transferred to the manager. I was immediately route to the voice mail. I hung up the phone and called back, but I was immediately route to the voice mail. I called back and asked to be transferred to the manager. I am now on hold for over 15minutes and manager is not picking up. I wi update this review after manager decided to pick up the phone read more

Buena Park Honda lied to me -- twice. Be warned before using this dealer. The short version: In 2024, I leased a Prologue from Buena Park Honda. For a number of reasons, I did not like the vehicle, and after Buena Park Honda contacted me to see if I wanted to return the car and get out of the lease, I went to the dealer and, after assuring me by phone that they were eager to get the vehicle back, at the dealership I was told there that not only did they not want the Prologue returned early, the only way I could return it was to pay the 14 remaining payments. They did this to me two times in less than a year. Clearly, the outreach was just a ploy to get me back into the dealership, and trade up to another car. I won't be buying anything from Buena Park Honda again, and the next time they see me, will be to drop off the Prologue in September 2027. read more

I called this morning. I talked to Claudia for a Recall on my 2025 accord Hybrid. I show up. I asked for Claudia. She told me to step aside that she would help someone else. She did help someone else, but after I noticed that they kept having a long conversation and I can see that it wasn't related to business they kept on going kept on going. I stayed there. I waited didn't say anything. I wanted to interrupt, but I wanted to see how far they would take it at the end I gave up I walk away. I think it's very rude on her behalf, knowing that I'm waiting and that she continue having a long conversation with someone else bad service and this is the reason why people stay away from dealers. read more

This review is for the service department. Took my vehicle in for wheel alignment . Everything went well until I got home and took a closer look at the computerized wheel alignment report. Right front caster is out of limits by 1 degree and in red. Granted is out by very little but the fact that they just let it go tells me the degree of workmanship at Buena Park Honda. It would have taken very little time to do the adjustment but it's close enough, I guess. Now I'm I going to take it back and loose another 3 hours of my time, probably not. Would I trust them with more technical and complicated jobs, NO! read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

My husband and I had been without a second car for a week so we needed to buy a car immediately. Unfortunately during our car search we discovered that we were also in the middle of a family tragedy, we were experiencing the loss of my unborn neice. We were honest about our situation and how important time and communication was for us. Our sales rep, Channy, was the only person who treated us with compassion. She listened, didn't pressure us, and genuinely cared. She was wonderful. Everything fell apart when we met with finance rep Lorenzo. He assured us that if we decided to choose our credit union's warranty instead of the dealerships, within a couple of days, he would redo the contract and not process our original check. We trusted him. We returned the very next day. Instead of a quick process, my husband was left sitting for almost an hour while Lorenzo ignored him. Only when my husband stood up and asked what was going on did anything move and suddenly he was out the door in minutes. We were treated like our time and our pain didn't matter. Then it got worse. Despite being told the original check would not be used, this dealership negotiated BOTH the original check and the cashier's check leaving us with two loans for the same car. They specifically stated they had the check when my husband returned for the new contract. They lied. We contacted Channy immediately, and she escalated it right away. But no one from leadership reached out. No urgency. No compassion. Hours later, after i reached out again, we finally got a call from Peter, who was cold, unhelpful, and clearly had no idea what to do. I submitted a request through Honda's website to speak with Francisco Razo, the general manager, and only received an automated email from Emma Day. Multiple follow-ups still no real response. We were grieving the loss a beautiful baby girl. This dealership added stress, confusion, and complete indifference on top of our pain. The lack of empathy and accountability here is unbelievable. If this is the level of customer service you're willing to accept, this is the place for you. But for us, the way we were treated especially during one of the darkest moments of our lives was inexcusable. The poor service at this location starts at the top and trickles down through every department... except for Channy. She was the only person who showed us the humanity we needed. read more

Buena Park Honda - Honda Buena Park does not care about customer service or basic human decency. - Car Dealers Near Me - Buena Park, California

I purchased a used 2021 Honda Civic from these folks, and I'm very happy with my experience. I called about the car a week prior, and Paul was happy to answer all my questions about it. The day of, I showed up and I was promptly helped out by sales associate Freddy. They were happy to negotiate to a fair price, and I didn't feel they were trying to swindle me in any way. In the price breakdown, they were clear about what was optional, and there were no unnecessary add-ons. Likewise, I didn't feel like they pressured me into buying their warranties or extra services in the finance office. Buying a car is stressful, but the folks here made it streamlined and simple. I would be happy to come back here for my next vehicle purchase. Thank you for helping me buy my first car! read more

Buena Park Honda - Used Honda Civic - Car Dealers Near Me - Buena Park, California

Jonathan,is very friendly and very knowledgeable in service department .I could be happier with the experience.bring your car to Buena Park Honda. read more

I bought my car in August 2025, took it for an oil change, and the mechanic said I have a transmission leak. I called Honda where I purchased the car from and they said I have to pay for a diagnostic test before they would even consider fixing the issue. It falls under the power train and I also purchased an extended warranty. The extended warranty paperwork I have, says nothing about having to pay to even get my car checked out. Then I say, what good is a warranty that you have to pay to have your vehicle checked out. I even paid over 3500 dollars for my extended warranty. They should have documented that in the extended warranty that I paid for. read more

I have been trying to get a hold of someone for the last couple of days! I've left a voicemail for finance called the front desk over and over to the point she only answered once and decided to just forward my calls to finance without answering! For only one simple question that I need answered! I had purchased a Honda here with a horrible sales agent and on top of it got ripped off for that Honda and spent more than 5 hrs at the dealership that day! I now own a new vehicle with lower payments at another dealership! It's horrible how no one can return one simple phone call!!! read more

Buena Park Honda - I asked for a call back and received an email! - Car Dealers Near Me - Buena Park, California

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Went in for service and ended up leading a car but just realized they added 1300 to my amount due for a maintenance agreement this leased car should have come with. Why else would I agree to lease the car. This was not disclosed and I am annoyed read more

I had the most amazing experience here. I walked in for my appointment with Emmanuel. & let me start by saying he was such a blessing for me. He went above and beyond to help me get my car. He made my experience so smooth & quick. Thank you Emmanuel for helping me out. You are truly amazing at what you do. I will be referring everyone I know that is looking for a car to you! read more

We just purchased our new/used car from this dealership and want give a chef's kiss to this dealership...Jose our sales guy, Letty my first contact via phone, Matt, Lorenzo. The aforementioned Team epitomizes the slogan of Helpful Honda guy(s). In addition, everyone employee on site was sooo friendly and pleasant...everyone saying Hi and asked if we needed help. Now the car, we were able to agree on a price over the phone and when we arrived there were no shenanigans and everything was straight forward...I can honestly say this was the best car buying experience ever. I will be recommending this dealership to everyone I know looking to purchase a Honda. Than you again BP Honda...U guys truly are The Helpful Honda folks! Cheers. read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

My family and I were sold a pre owned vehicle that broke down in 5 days. So disappointing. What a waste of money. No help was given.

Absolutely NOT!!! I drove 2 hrs to see a car they had and even called to make sure the car was there and ready to test drive. Upon arrival they could not find the vehicles keys. Complete waste of time! I will never go back! read more

The customer service from service center is excellent in particular Omar . Always professional, courteous and knowledgeable. I always take my Hondas here for service for many years . The only thing I've noticed lately is the waiting area needs some TLC . The faux leather chairs are a bit gross in appearance ( see photo ) wouldn't cost much to replace . You don't even want to sit in them read more

Buena Park Honda - Waiting area chairs - Car Dealers Near Me - Buena Park, California

Emmanuel the best salesman to work with I was able to close the deal in 2 hours had to leave and come back in the night to sign paperwork not one call or message bugging me to buy like other dealers I've gone to. I liked that he was honest straightforward and overall a good person got me approved and a good deal at only 19 years old. If you ever in need of a car ask for Emmanuel from Sonic Buena Park Honda better than other Honda dealers I've worked with. read more

Buena Park Honda - My new Honda acccord amazed to have it home - Car Dealers Near Me - Buena Park, California

I do not recommend this place. I scheduled an appointment for a used 2017 Honda on Thursday, August 13, and everything seemed to be going well. Leilani was the one contacting me for follow-up regarding the vehicle I was interested in. Today, Saturday, August 15, a very busy day at work, I arranged to leave early so I could go to Buena Park Honda to make my purchase. When I arrived, one of the sales representatives helped me, took my information, and shortly after came back to tell me that the car had already been sold. I expressed how upset I was with this news and explained that I had scheduled my appointment through their website specifically for that car. The salesperson then told me that the vehicle goes to whoever arrives first. I explained that this was never communicated to me when Leilani called me. I asked to speak with the manager, but no one ever came. Be very careful if you are thinking of buying from this dealership. I do NOT recommend it. read more

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Their sales strategy is simple: quote you a low price to lure you into the dealership, and then immediately tell you that price was for a completely different car. Below is the timeline of events: 1. The Bait: Internet sales rep Letty Ulloa promised me an out-the-door price of $37,000 for a CR-V Hybrid Sport-L. I explicitly confirmed this price for this exact model multiple times through text, email, and over the phone. 2. The Switch: The second I arrived at the dealership, they claimed it was a "communication error" and completely changed the quote to a much higher price. 3. I eventually purchased the car, but when I received the official Honda customer satisfaction survey, I gave them the lowest possible rating and explicitly called out their bait-and-switch pricing tactics. 4. The Bribe: The very next day, the Sales Manager called me directly. He offered me a complimentary 3-year maintenance plan if I agreed to change my survey rating to a positive score. 5. I agreed to this offer in good faith, updated the survey, and submitted a positive review as requested. 6. The Ghosting: It has been a month since submitting the survey. Honda Buena Park has failed to provide any official documentation or contract for the maintenance plan. I have tried contacting them repeatedly through emails and phone calls, and I am being completely ignored. I kept my word and updated their corporate review because I acted in good faith and trusted them. They did not do the same. Honda Buena Park is deceptive, unprofessional, and frankly, a sad place to be or work for. I feel bad for the people there. Honesty and trust are the bare minimum of doing business, even just as a human being. If they are being dishonest from the very beginning, how can I trust them with future maintenance or any of their promises? On a bright side, this is a good lesson learned, and a good story to tell. read more

One of the truly worst experiences I've ever enountered. I took my 2020 Civic Si in for a routine oil change 4 weeks ago. The service advisor recommended new sparks plugs and a valve cleaning as part of "routine maitenance" and the total cost was $800. After taking the vehicle home, I noticed a burning/oil smell coming from the engine block. Turns out the oil dipstick was never re-installed after the oil change. Oil leaked all over the engine block for days and I had to bring the car back in to have them fix it. They confirmed everything was good to go and returned the car back to me. 5 days later, the same smell returned and I found oil leaking in the engine block again. This time they said the valve gaskets were defective which was causing a second leak. The gaskets were suppossed to replaced in the upcharge service it was recommended I complete. It was now the 3rd time in 3 weeks I've had to leave my car with these incompetent mechanics and my frustration has completely boiled over. When the car was brought back for the dipstick missing they had a chance to fix their second mistake but failed. The manager only offered a $200 refund and was not there when I picked up the car so I could talk to him in person. It's one thing to make a mistake but not being able to own up to it and make it right for the customer is completely unacceptable. This is also the kind of mistake that you would never expect from a dealer and their non-chalant response is even more infuriating. read more

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I did contact you guys 2 months right after taking the car off the lot and all you guys said was too bad we sold it you "as is" and ever since then I've had to fix the car 4 times coolant leaks, misfires of the engine, overheating issues and a blown out gasket AND oil pan was leaking immediately after purchasing the car read more

I found the car on CarGurus . I texted and talked the sales person. She said it wasn't available until they go over the car because the just received it from a trade in but I was more than welcomed to look at it and if I wanted it I can leave a deposit for it . I went the same day when I got there they said it was sold. read more

Buena Park Honda - The car said it was available on CarGurus - Car Dealers Near Me - Buena Park, California

No wonder why Buena Park Honda doesn't have a Better Business bureau AAA rating . Highly advise not to go there to attempt to purchase a vehicle .Extremely deceptive sales tactics . If I could possibly give them 0 stars, I would. But in order to make this post, 1 star is required. read more

I'm so grateful to Kenny and Matthew for helping me get this amazing car!!They really went the extra mile to make it happen. read more

Buena Park Honda - I'm so grateful to Kenny and Matthew for helping me get this amazing car !!! They really went the extra mile to make it happen. - Car Dealers Near Me - Buena Park, California

So, I bought my Honda CRV there and HATED the experience! The sales associate we worked with was Joseph. He was dismissive, rude and didn't even care that he was making a sale. Honestly, the only reason we continued with it was because this color wasn't at Hardin Honda, a dealership I 100% recommend. I asked for my coupon for the free 1st oil change and he had the nerve to tell me, "What are you talking about, do you know how much money we'd lose if we gave everyone who bought a new car a free oil change? We don't do that here." I also added things to my car, like the paint protection. I was told to call him when I wanted to set the appointment. I did, my husband did, I did again, then finally my husband went in and said, "Hey, my wife has been trying to get a hold of you to make the appointment." A few years earlier, we bought a Honda Accord through Hardin Honda and that experience was AMAZING. I live not too far away from Buena Park Honda and I will drive the 10 miles to Hardin to have my car serviced. That's how much I hate Buena Park Honda. The guys at Hardin Honda treat you with respect and are super kind. I even let them know about what happened during the purchase and they said they can get the color of car I wanted. So next time. I hate that I didn't just leave!!! But I also love my car. I'll never come back here again. For the record, I bought my car 5 years ago. My husband has used the service department since then, but they're just as frustrating. So he'll either go to Oily's in Fullerton or Hardin Honda. read more

Buena Park Honda has helped me with my car buying and car services with an excellent customer satisfaction while treating me like a family. High respect from their leadership (GM)-FR to the sales person Sam, my family and I are very impressed with all the high quality services that BP Honda has been showing us. Thank you so much for your dedication in helping people. I will definitely trust BP Honda for my future car buying and services. read more

I had an amazing experience when I went in person to this dealership to buy a car on 9/29. My salesperson Jose, was friendly, courteous, and I really appreciated working with him. We came to a deal for the car I wanted and he even set up transport for the car to my house in Northern California 400 miles away from the dealership. I also want to mention Winston in financing who was knowledgeable and very helpful as well. Overall, my in person experience was great, and every person I encountered in the dealership was wonderful. I had visited another dealer in LA the same day and their customer service left ALOT to be desired. My car was delivered to my front door on 10/1 which was fantastic. The cons of my experience started after my delivery. Jose and I had agreed on a few parts being shipped to my house because they weren't available in the dealership when I was there. Unfortunately, receiving these parts in a timely manner has been an issue. I don't think this is Jose's fault, but it's frustrating to be treated as an afterthought when I had such a great experience in the dealership. I'm still waiting on three items to be shipped to me and it's been over 2 weeks since I bought the car. I would have rated this dealership 5 stars for such an amazing in person experience, but the lack of follow through after the deal has been disappointing. read more

Buena Park Honda, more specifically my dealings with service advisor Ronald, has been an extremely positive experience. He is thorough, has a great work ethic, is attentive to the customers needs and will go the extra mile for you. BPH is lucky to have him! read more

Tried to buy a car from them. Told me they put it on hold for me. The second I ask for the costs of fees and licenses. They magically sold the car out from under me. Even though they told me the car wasn't available till 3pm and I was more than willing to come the previous days prior. Totally unprofessional behavior read more

I been bringing my car several times for service at this location. Just Found out this place charges 3% on credit card for payment for service. This will be the last time i will bring my car. This place just lost future business and potential car buying opportunity in the future.. read more

My dad was in need of a new car so we decided to stop by Honda and we had the best car shopping experience. James and Matt provided exceptional service and product knowledge of all the cars we were interested in looking at. James was super friendly and welcoming right from the get go. We ended up financing a 2023 Honda Accord and they were able to get us a really great deal. I would definitely recommend coming to this dealership & recommend James and Matt to assist you! read more

Took my car here to get it serviced and they ended up crashing my car and totaled it. Can you believe it? Very fishy right? Dealing with their insurance company was not a fun experience either. They did gave me a rental while I was dealing with their insurance company. That was the only thing positive from this experience. I would be very,very careful dealing with this shady dealership. You never know what they might do to your car, like putting a gps tracker in your car or they can program your key and keep the code for themselves to access your car later. You never know. Those things are all possible with this dealership read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

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I have purchased multiple vehicles from BP Honda. Sales department gets an easy A. They have always been pleasant and work and really work with your individual situation to find the best possible options. Where the place goes wrong is on the service department. I have had a couple of different instances now in which customer service is non-existent and they really try to make you feel stupid. Sorry, I am not a mechanic nor do I try and act like it. But if I ask a question, I shouldn't feel like I'm being berated. Last I checked...this is a service facility...SERVICE. They forgot that the customer is part of that. So buy your car here...they are awesome. Save yourself the headache and go to Norm Reeves in Cerritos for service. The level of Customer Service is far and above what you will find at BP Honda's service department. They won't make you feel stupid if you ask a question about anything. read more

Horrible parking, jam packed with cars everywhere. Just crazy chaotic! Customer service was horrible, I went to see a used Tundra truck they had advertised, I was surprised it was on their lot, had primer and bondo along with dents...the salesman wasnt very helpful it knowledgable and didn't want to even try to help. Worthless help! Avoid this place, pathetic read more

Buena Park Honda - Car Dealers Near Me - Buena Park, California

Called to inquire regarding a Honda Pilot and initially spoke to Letty regarding my interest/pricing/and what was in stock to potentially come down and look. I explained I would be trading my vehicle and she suggested to get it appraised. I appreciated her knowledge and suggestion so I came down due ti her saying the appraisal is a "quick process". Upon arriving to the dealership I was passed on to some random sales person while I was under the assumption I would be helped by Letty. I explained what I was there for just the appraisal but kept being pushed to make a purchase after advising on three separate occasions I will not be purchasing anything today. Overall they did the appraisal and did not provide me with a print out copy nor tell me what my vehicle was worth, I reached out regarding getting this emailed but have yet to hear back after contacting Letty read more

I went to purchase a 2026 Honda Accord hybrid for my husband. (sales rep was Channy) When going through financing, Michelle remembered me purchasing my 2018 Honda Accord 1.5 turbo touring. And ask if I still had the car I told her I still do. I explained I had a problem with my air condition and went to my local Honda dealer. And paid out-of-pocket. Michelle then proceeded to ask how many miles do I have in the car (71,000miles). She said why would she pay out-of-pocket you're covered under warranty 10 years 100,000 miles. I proceeded to tell her my local Honda dealer said I was out of Warranty. Michelle gave me "homework" to locate the invoice and my receipts so that she can file the claim on my behalf. And amazingly she was able to get my money back, which is more than what the Warranty costs. And the best part is I still have two years or 30,000 miles left on my extended warranty! Needless to say we purchased the extended warranty on our 2026 Honda Accord hybrid. I'm truly grateful to Buena Park Honda and going forward I will do my Maintenance only at Buena Park Honda not to my local Honda dealership. read more

Buena Park Honda - Thank you, Channy and Michelle!!! - Car Dealers Near Me - Buena Park, California

Wish I could separate sales department from service department. Called and made an appointment 2 days in advance (4 stars for lady who answered promptly, advised me to make an early morning appointment because afternoon ones could last a long time and run the risk of staying overnight. However, she could have given me a heads up that just to look at the problem diagnostic test it is $199.) Came in for my 8:30am appointment to have my locks on my 2011 Accord looked at (all 4 are no longer responsive electronically) and am still sitting here at 2:30pm (6 hours later), had to ask someone to pick up my kid from school since I still don't have a vehicle! Had I known all this, I would have had someone pick me up hours ago. Finally got results that the actuators need to be replaced (Google search already told me that days ago), but Hondas quote: $2400!! Girl getting her car back said she waited 5 hours. Only take on the jobs you can handle efficiently, Honda! Side note: Since I had so much time on my hands, I visted the sales department. CJ from Sales was extremely helpful in answering all my questions regarding electric and hybrid options. IF I return, it would be to deal only with him. read more