I brought my truck to Moore Tires for oil and brake work. They said the ECM was bad and had it…read moretowed to Sterling Chevrolet for replacement. Over the next two weeks, the truck was towed back and forth between Moore Tires and Sterling Chevrolet multiple times for ECM programming and brake work. I paid Sterling Chevrolet $2,267 to replace the ECM and one caliper, hose and fluid, but the truck was now not drivable -- hard shifting, idle issues. During this process, the truck sustained driver-side body damage at one of the locations (Sterling police report filed), with repair estimates between $3,100 and $3,800. I first noticed the damage while it was at Sterling Chevrolet, but neither shop noticed or has admitted responsibility and Sterling Chevrolet has NO parking lot video. I later reinstalled my original ECM myself and the truck ran fine, proving their diagnosis and replacement were unnecessary. Sterling Chevrolet agreed to refund the $2,267 in exchange for a release, but more than two weeks later I have received neither the release nor the refund, despite repeated follow-ups. They never follow up and charge credit card fees, sad excuse for humans

I have been a customer of Sterling Chevrolet and its predecessor Bun Austin Chevrolet since…read morebuying my first car (well over 40 years ago!) I have always been treated well and felt like a preferred customer (in spite of being just a pretty average consumer.) All service needs my vehicles required were taken care of promptly. All questions I had were answered fully...never experienced "manspeak" ...in a venue where it could abound! Like this company very much!

Super fast and honest! I was 85 miles from home one night and my car was making a horrible noise…read morewith nasty fumes. I was worried it wouldn't make it home safely so I stopped at Casey's off I-88 and asked for referrals for car repair shops. One of them was for AutoDoc and I am so glad I called. They looked at my car right away with no appointment. Seconds later I was good to go-at no charge! Part of the heat shield they said I didn't need rusted and was about to fall off. I really appreciate their honesty. The owner, Jon Setchell, could have told me anything and ripped me off, but he didn't. Thank you. I made it home safely and no further issues.

I brought my 2002 Chevy Silverado there to get brake work done. They changed my calipers rotors…read more Brakes and brake lines still had no brakes and they said it was done when I said the brakes still work to the floor. I brought it back and they said it was going to be more money so I had my son do the work they even replaced my tires, but said I didn't want new beating done so three brand new tires. We're going flat.

My only one star review to share…read more Signed a fraudulent finance agreement and couldn't drive until completely redone and fixed via email. Once I looked at the print out copy I was shocked the number was well over $4,000 more than agreed and the financing terms were completely wrong, not what I pointing and selected while doing the contract. They tried lying and also tried to get me to drive back to the dealership, which is illegal. I didn't even get an apology. They said, "mistakes happen". I still have not gotten the video surveillance footage that I requested and probably won't. My opinion is stay away from the dealership in the first place. Shouldn't mess with a US Army vetrans money. Triple check everything they say, do and write. 86% of customers recommend this place on Facebook. Amazing experience!

Today is 2 months and still no results! And the owner refused to call me back or take any calls to…read morelet me know or explain anything to me !! I am being forced to hire an attorney to resolve the simple matter of getting a REFUND on a warranty i didn't want. Highly do not recommend going to this dealership.

My first time here was a pleasure meeting jc. He immediately answer all my texts. Always was fast…read morein returning my questions. Price was excellent. Service the best, I had oil change,transmission flushed new filter,radiator flushed new thermostat, tune-up, kept the parts so we could look at them. Talk about spark plugs transmission. Everything okay. Couldn't do our hitch on our car but steered us to someone who could. Overall very happy with service. Will go back again. Going back to replace serpentine belt. Very fair honest business

They fix junk cars and they don't run good. The motors on them are very bad and the car itself is…read morenot in good running condition. There are other automotive shops around that are better, this one just happened to be a bad one.

Service like the old days! I confirmed the Internet pricing over the phone…read more.. Drove an hour and a half to get there... They completely honored the Internet price and did not try and add anything else..... They got within $300 of my Carvana quote for my 2023 Mazda CX 50. Good enough for me! Overall, a fantastic experience!! I got an incredible price on the Land Cruiser. But I did not haggle for it, it was listed on their website.

I am from out of state. Had to get my scheduled oil change and tires rotated . I was greeted by…read moreChase the service advisor. He was very helpful and friendly. Service was done in a timely manner. They even washed down my car. Great service

This is a good shop. Whenever something is beyond my capabilities, it's my go to…read more The 2007 Civic had a leaking tire bead, an AC system losing charge, and the tailpipe had blown off the muffler. We dropped it off Friday afternoon and it was ready the following Monday afternoon. Everything was repaired, and we saved almost $70 with the coupon they send to repeat customers. We'll definitely be back when we have the harder stuff to do. They do good work.

By far the friendliest and quickest car shop I've been to. I got my left blinker changed in under…read more20 mins. I was on a road trip, so unfortunately I won't be coming back here again. Unless I go back to Illinois and my car has issues around this area. I guess I could also drive from California to Illinois the next time my blinker goes out, but that'd be risky. I'd really need to consider the risk/reward for that trek. If I ever move to Chicago, I'd like to think that this place played a role in that decision. Thank you!

I was in town visiting relatives and badly needed struts on my wife's Buick before I drove back to…read morethe East Coast (we had swayed and shimmied dangerously on the 1000 trip there.) Valley Auto Care was highly recommended, but they also were (officially) closed - but I was able to contact Brian (the owner) and he said to bring it over, he'd meet me there. Two of his mechanics also happened to stop in - it's a friendly, almost family place - and they all got me up and on the road in (if memory serves) less than an hour. ANNNNDDD the charge was less than I had expected (far less than what I'd have paid at home.) I wish I had a shop like this here in Virginia! Brian and the guys are too-shelf (and honest). I'm keeping a list of minor stuff I need fixed for the next trip to Stillman Valley - seriously. Appreciate your work ethic and honesty Brian - I'll be back! *I'm baaaaack! Drove up again to see relatives over the Thanksgiving holiday. Of course my car died again (it's a 2000 Buick--1000 mile road trips are rough on it, I guess). Called Brian and got right in - bad fuel pump this time. Brian fixed it quick and (again) charged me a lot less than they would have at home. He also did a few other tweaks I needed while we were there. Thanks Brian, you are the best mechanic in Illinois! **BACK AGAIN - I basically seem to do tHis every Thanksgiving. Drive from the East Coast to moms here in Stillman Valley. Had some brake issues on the way here this time, and Brian worked me in and he and Mike did a great job at a fair price. Also they fixed three window regulators (hadn't been able to open 3 out of 4 windows for months). Thanks Brian, for the excellent service!

Stillman Valley Auto Care is awesome. Whenever I've needed an auto repair, Brian Printz, the…read moreowner, has taken good care of me. Not only does he complete repairs quickly and affordably but he spends the time with you to make sure you understand what he did and why. All of my family members go to Stillman Valley Auto Care and he treats them just like he would members of his own family. I can't say enough great things about this place.

I haven't had any major work done, but probably will should I need it. I've been more than happy…read morewith the tire work and routine maintenance I've had done here. They've been pleasant and timely. One caveat, they don't have much of a waiting area, but the Depot across the street has a nice little snack area and the public library is right around the corner.