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    Sterling Chevrolet

    3.3 (7 reviews)
    Closed 8:30 am - 5:00 pm

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    10 years ago

    Very rude front desk, quote me overpriced repairs...not sure if they took care of the re-called repairs

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    Ask the Community - Sterling Chevrolet

    Ken Nelson Auto Mall

    Ken Nelson Auto Mall

    (1 review)

    I took my 2012 Chevy Captiva to Ken Nelson. I had a major engine problem. Low compression in second…read morecylinder. They said it needed a different engine. I was told they found one with 88,000 miles or for $500 more one with 62,00O miles. I said the lower mileage engine. They said it would be in in 2 days. It took 4 days. Then they called and said the engine looked good but it was a 3.0 out of a Cadillac not a Captiva. It would cost me 5 more hours of labor to put it in. They had it 2 weeks before it was done. 2 weeks later the Captiva breaks down and I have it towed in to Ken Nelson. It has a broken front axle shaft. It was delivered to them Monday afternoon. I called them Friday did not hear from them until Tuesday a week later and find out what's wrong with my Captiva. They had it 2 weeks again. Then I noticed it has a major exhaust leak right behind the engine. I took it in at 915 am to fix it. I was there until noon. They had reused the gasket instead of putting a new one in Jeremy said it was his call. When I finally got my Captiva no one said I'm sorry it took so long. I did not get charged for this repair but I guess my almost 3 hours of item and having to cancel my client wasn't that important to them. I also have a eco button that is not working but was working when I took it in to have engine replaced. I have to take it back again to get that fixed. Jeremy said it would be no charge for this to be fixed. They had my Captiva for 4 weeks. I am greatly disappointed in their service. I took it to a dealership expecting a higher caliber of service. Especially at$115 per hour.

    Dixon Ford VW - GiGi sending me off with my new VW Tiguan.

    Dixon Ford VW

    (34 reviews)

    We had a great experience with Dixon Ford! We came in not so thrilled or confident about our…read moresituation in having to purchase a new car after our car had major problems we couldn't afford to fix and left feeling great and with a brand new car! They tried everything they could to try and get us approved! RJ was absolutely amazing 5! So informational about all the cars we were interested in! Treated us like we've been friends for along time! Nate the finance guy definitely 5 was also so amazing! You can really tell he cared about us and our wellbeing! I have no idea what the managers name was but he also pulled a huge string for us and made all the difference on us leaving with a car instead of without one! Overall this dealership definitely went above and beyond for us! We felt like family and loved the experience. We'll definitely be coming back and recommending to our friends and family! Thank you so much Dixon Ford!

    Review of Dixon VW I…read morespoke with Dixon VW for over a month about purchasing a new vehicle. Throughout every conversation--by phone and text--we discussed only the out-the-door price, meaning tax, title, and license included. At no point was anything else ever discussed. They even requested my home address (I live out of state) specifically to calculate the correct taxes and fees. When we agreed on a price and I submitted my deposit, everything appeared correct. The paperwork Scott sent me also showed $0 in taxes, which aligned with what we had agreed upon--those costs were supposed to be included in the purchase price. After I signed the paperwork, I asked if my existing plates could be transferred. At that point, Scott informed me that I would need to pay my registration fees and that I would also owe sales tax when registering the vehicle in Iowa. This added roughly $2,500 to the cost of the vehicle. This was completely unacceptable. I had other written offers for less money that already included taxes, and I had shared one of those quotes with Dixon VW. I was willing to pay about $200 more to save a two-hour drive, but adding another $2,500 made no sense. Scott and Drillon refused to refund my $1,000 deposit and claimed this was my fault because I had signed the agreement and "didn't notice it." This is despite the fact that for over a month, not once did anyone state this deal was anything other than out-the-door pricing. This turned into a week-long back-and-forth just to get my deposit returned. When I pointed out that I would end up paying $2,700 more than another identical offer, they played dumb and asked why I would have signed the paperwork. Eventually, they did return my deposit--but only after an exhausting and unnecessary ordeal. This was by far the worst car-buying experience I've ever had. What started off promising ended with changed terms, refusal to take responsibility, and behavior that fits the exact stereotype people dread when dealing with car salesmen. Plain and simple, this dealership tried to pull one over on me and then acted innocent when called out.

    Sterling Chevrolet - car_dealers - Updated September 2026

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