amazing - diagnosed the issue and fixed it for free in 5 minutes!!!…read more3 other companies gave 3 different diagnostics - all of which were wrong, ranging from $1000 to $2,000 these guys have integrity, honesty and provide fast freindly accurate services. my new go to company. could not have been happier - caleb was awesome

While I was out of town, my wife called this company about a small leak around the base of our…read moretoilet. They came out, but instead of simply diagnosing and addressing the issue, they had her wait while they spent roughly 45 minutes sitting in their van putting together three "proposals." The options started at about $1,000, with a second option around $2,000 and a top-tier option around $3,000. As I recall, the $3,000 proposal included replacing the toilet, while the first two were various levels of "repair." That seems like an awful lot of money for what turned out to be a bad wax ring damaged during a flooring install. I have since removed the toilet myself, replaced the wax ring, and everything is fine. No major repair was needed and certainly no $1,000-$3,000 solution. No wonder their address is on "profit dr." If this company isn't private equity-owned, they're sure doing a good impression of the private-equity playbook: upsell aggressively, present multiple expensive options, and turn a simple repair into a major sales opportunity. What a rip-off. Get a second opinion before agreeing to anything. Buyer beware.

We have a new-to-us home, and the A/C condenser motor stopped working on a 95 degree day with…read morehumidity over 50%. I contacted Advanced Texas Air Conditioning and spoke to the owner, Bruce. He gave me several options to repair the unit, all with fair pricing. Once I decided which option to take, he sourced the parts, repaired, and fully serviced the unit the same day. I really appreciate Bruce's transparency, honesty, and true customer orientation. Highly recommend!

KUDOS to Advanced Texas Air Conditioning. Bruce Moore and his team replaced two HVAC units for our…read moretwo story home. He and his team are honest and respectful of the homeowner's property. He has a solid knowledge of the newest HVAC systems and explained options with pros and cons. He and his team arrived on time and stayed on task. Bruce returns calls promptly and is positively engaged. Before the contract negotiations ever started he presented a copy of his TEXAS MASTERS HVAC credentials and a copy of his TEXAS LIABILITY INSURANCE. His level of service and high standards on our installation are definitely appreciated!

Every time I've had these folks out for HVAC repair, they've always done a stellar job. Pricing is…read morevery good, and I've recommended them many times to my neighbors in Addison. My friend needed a new AC unit, and cool Casa was thousands less than her previous bid. It's hard to find repair services that are fair and honest. You can't go wrong here.

We are very happy with Cool Casa. We called them out after having issues with a different that had…read morebasically killed our system. Cool Casa was quick to respond and our technician Stan was very honest and knowledgeable. We later did have to have them come back out and had them replace our system as well as replace all the ducting in our 1960's home. Clint, Caesar, Stan and the entire team did such a wonderful job. Obviously this was a major job and they worked very quickly and completed this service very quickly. They had us up and running again very quickly. After having such a bad experience with big bacon, Cool Casa renewed our faith that there are still honest people that provide some of the best customer service we have ever received. We now have an upgraded more efficient system. We are very satisfied with the service.

Everything was perfect. I called at 7 am, The scheduling was quick, efficient and easy. JACE, the…read moretechnician, pulled up right at the scheduled time of 9 am. Super nice guy. Army veteran. He was fast, efficient and the problem was fixed in 15 minutes. He checked out the rest of the system and cleaned up after he was done. I would highly recommend this company. They put this system in for us in 2018. They have done work for my mother in law, also. Same status for the person that helped her. Their # is (903) 513-7753

After having issues with one of our units, we contacted True Blue to diagnose our problem. After 24…read moreyears, we ended up needing a new unit and received quotes for that installation. They were educational in helping us choose which unit our home needed. My biggest takeaway was the professionalism from their service tech. He followed "all the rules", that is normally expected - wearing shoe covers in the house, knocking before entering etc. but he went above and beyond when going outside to make sure the gates stayed closed at all times. I can't tell you how many people are lazy and leave the gates open due to convenience, but without asking, he knew to keep them closed. It was so appreciated and truly bumped up their ratings, in my opinion, on what it means to pay attention to detail and remain professional.

As always, these people are amazing ... Came within an hour of my "desperation" call for help…read more... Heater not working and temp is 22°. They fixed my problem and had me up and warming in no time at all.... I love having a business I can trust, that always does a fantastic job and doesn't try to clean out my bank account. If you need them, call... You won't be disappointed!!

1 Star -- The worst customer service experience I have had with an HVAC/plumbing company…read more I would strongly caution anyone considering Lyons AC & Heating, especially for a major installation. We purchased a new AC system from Lyons last year, and ever since the installation we have repeatedly had problems with the condensation lines backing up into our bathroom sinks. We have had technicians out approximately FIVE times trying to address the issue, and it is still happening. This week was the final straw. I called Monday and was scheduled for Wednesday. Wednesday morning, Lyons canceled because their technician had a personal issue and rescheduled me for Thursday. I confirmed that I would be home all afternoon Thursday. At 1:30 Thursday, while I was on a work call, they called me. They called again at 1:38. They also texted at 1:31 and 1:39. At 1:48--only 18 minutes after the first call--they texted saying they were CANCELING my appointment because I hadn't responded to reconfirm it. At no point when the appointment was scheduled was I told that I needed to answer a same-day call or text within minutes or they would cancel my confirmed appointment. I had already confirmed the day the canceled and rescheduled that I would be home. What made this even worse was learning that because I am not a "member," another higher-priority job was given to the technician and he would be there for the rest of the day. Meanwhile my sink is over flowing with water from the condensation lines. So after Lyons canceled my Wednesday appointment, I rearranged my schedule AGAIN for Thursday, only for them to cancel a confirmed appointment because I didn't respond to multiple calls/texts within an 18-minute window while I was working.Then when I called them back at 2:09 after my work call, they said they could not reschedule me until next Thursday!! I've also previously paid approximately $500 for them to clean out a dryer line--an amount that, in hindsight, left me questioning whether I was being upsold rather than being treated as a long-term customer who had already purchased a major system from them. My biggest issue isn't that schedules change. Things happen. It is how Lyons handles its customers when they do. After being a multi year customer, purchasing a new AC system, dealing with repeated service calls related to the condensation lines, having Lyons cancel once themselves, and then having them cancel AGAIN because I couldn't respond within 18 minutes, I have completely lost confidence in this company. Customer service should not depend on whether you pay an additional membership fee which I was very unaware that was their business model. I would not recommend Lyons AC& Heating based on my experience.

I called to Betz Heating & Air today, after seeing a glowing review from a highly satisfied…read morecustomer. As it turns out, I am outside of their service area, HOWEVER, the gentleman that a spoke with asked a couple of questions and took the time to offer a couple of remedies that might address our problem (before calling another A/C company). Many companies would just say sorry, you're out of our service area (end of conversation). Based on my EXCELLENT customer service experience, I would not hesitate to recommend Betz Heating & Air.

I have used these guys multiple times and they are very trustworthy and do good work. I purchased…read moreone new HVAC from them and have had my other unit fixed as well. Great timing, very honest and very helpful.

Steve Moore, the owner of Moore Services fixed our air conditioner today. We were so relieved that…read morethey answered on a Sunday and got back to us immediately. Steve showed up on time and diagnosed the problem quickly. He was honest and efficient. We could not be more pleased with the reliable service we received. Terri D.

this company is a farce. They charged me $99.00 and didn't even calibrate my thermostat - in other…read morewords they did nothing except steL my money and waste my time! Steve Moore hasn't returned my phone call in 2 weeks. I don't have any extra money so this really has hurt me financially considering they should have calibrated my thermostat and didn't do my electric bill is way too high on top of paying them $99.09 dollars for service they did not render. I called them a few years ago and had a good result, but Steve Moore did the work himself. Take your business somewhere else and save yourself time and money.

Honest and fair. Got fast service on a very hot day. Non-working AC unit was quickly diagnosed…read moreand repaired. 2nd unit was diagnosed as "replacement needed", which I suspected. A verbal quote was given right away, and in line with my expectations. AC repairs are costly, but I felt that Burkett's was fair and I received top notch service.

Came home to a warm house on a 105 degree day. Got in touch with Mitchell who over the phone was…read moreable to give me a ball park estimate based on what I was experiencing. He gave me an ETA and showed up on time, mind you this was after hours when many other businesses were no longer answering. He was honest, transparent, and the pricing was fair. I can honestly say now that "I gotta guy." Thanks Mitchell!