We've used The Pet's Home several times to board Peanut our PooChi and have been very pleased with…read moretheir services! They update us daily and even send pictures. Laura Mae is so sweet and understanding. I'm happy to recommend them!

Bait and switch at its finest. I've had my dogs there twice, which is two times too many. I should…read morehave learned my lesson the first time when I was quoted one price and paid another 2 days later at pick-up. This time, I asked for one night and a bath/cut, quoted at $325 and charged $576. My directions were to cut the dogs as short as the groomer was comfortable with, knowing that my Australian Shepherds are double coat dogs and every groomer I've taken them too refuses to go any shorter than 2". They shaved my dogs down to the skin, and then sent a picture asking if they took off enough....as if I'm able to say "please put some back on". They fought with me every step of the way and lie about their service and pricing. I'd be amazed if they were actually licensed to groom dogs. They are rude, insulting, and refuse to apologize for any of their absurd actions. For the safety of all pets in the area, they should close shop and find something new to do. 1 star because I can't put 0.

We had Auntie Carol watch our lovable dog for three days recently when we went out of town. Carol…read moreand one of her amazing employees came to our house to meet with us and our dog before our trip. Both women were incredibly friendly and put us at ease immediately. They even got down on the ground and played with our dog to make sure he was comfortable with them. They went through a series of questions and were incredibly professional and prepared. We were given a confirmation for their services and were able to pay online (which was very convenient)! During our trip, we received daily updates and pictures of our dog. Carol brought in our mail and packages as well! At first, we were nervous to leave our dog at home, but were SO comforted by Carol's attentive communication with us. We actually felt like our dog was being cared for by a family member! Without a doubt, we will continue to use Carol AND strongly recommend her to anyone needing pet boarding/pet sitting or dog walking services. You will not be disappointed.

We just returned from a week long vacation and were thrilled with the services provided by Auntie…read moreCarol's Whisker Watchers. Finding someone to care for our cat AND bearded dragon was no small feat! We received notes and photos of each visit and could rest easy knowing our pets were getting love and attention while we were gone. 100% we will use again for future trips and will recommend to friends!

I've been using Simply Pets services for the last year or so and I am amazed at the level of…read moreservice they offer. They watch after our 3 cats when we are not in town and they never fail to give us daily updates on the services they provided, pictures of the cats and any concerns that have come up. Twice Simply Pets has really gone above and beyond for us - once when I had a family emergency and they did everything they could to fit us in last minute. More recently we were out of the country when our furnace gave out and Kelsie & Josie did everything from turning on our space heaters to finding alternate housing (in case the furnace couldn't be repaired soon). They kept us informed every step of the way and what's more important, did everything to keep our cats safe and comfortable. I feel very comfortable having the staff at Simply Pets watch our cats - from scheduling, to billing to the way they interact with pets, you simply can't ask for more.

From the owner: Looking for reliable dog walkers or sitters in the Fox Valley area is no easy feat, especially when…read moreyou’re busy. Our mission is to provide the safe haven you need during your full schedule so you have the peace of mind knowing your pet is cared for and, of course, having fun at the same time! Building strong, trusting relationships with our clients is a top priority at Simply Pets. Through the use of our online mobile app, we keep in touch via messages and visit journals so you’re always in the loop with how your pet is doing while in our care. Think of it this way: we offer the convenience and reliability of a larger pet care company, but we keep our team small to ensure a personal, family-oriented experience that you and your pet deserve from a pet care provider. Because at Simply Pets, clients are family!

Our dogs stayed at Sweet Paws from 5/22-5/31/2026. When I picked them up their beds were covered in…read moredry urine (not a fresh accident) which is not common behavior for them. Their nails which I paid to be trimmed were still very long and they appeared to be highly stressed. The treats we sent for them were also untouched. I contacted Sweet paws the next day to get a better understanding of what happened. When speaking with their staff I was informed that my dogs nails were cut with a dull dremel and they just got a new one if I wanted to bring them back "for free" and also that they urinated their beds nightly. Being that this is highly unusual behavior I asked for more information on their bathroom schedule and was told the last opportunity they are given to use the washroom is between 530-6pm and then everyone leaves for the night and doesn't return until 6am. They informed me they know this is a long time and are trying to get more staff to stay later which does nothing for my dogs that spent 9 nights alone for 12 hours without the opportunity to use the washroom or be cared for. This is cruel and neglectful at the very least. It is widely known that dogs should not be left alone for 12 hours physiologically and mentally, being that your business is caring for animals, you should absolutely know better and to chose to run your business this way is negligent. Update: I spoke with Terry who manages Sweet Paws along with several other facilities but typically lives out of state. I was informed this is industry standard for dogs to be left extended periods of time without the opportunity to use the washroom, and that other facilities are not likely not being truthful if they say otherwise. Terry was misinformed about my dog's neutered status and suggested that not being neutered is the reason for their accidents (both of my dogs are neutered and have been since I adopted them). Heavy focus of the conversation was "educating" me on what the norm is for boarding facilities since my dogs have never boarded before despite having explained I have family who have a history of working in the business for many years. Terry suggested that I never board my dogs again anywhere. When I would repeat back information that was told to me I was told I was twisting their words instead of highlighting issues in the information that was being told to me. For example, I was told word for word that they don't have staff later because in the past staff that stayed later did nothing. When I replied that is an internal management issue and should not fall on the customer or pets, I was told I was twisting her words. In the end Terry did say she would bring this concern to the owners and see how they could improve but it's hard to believe since I was told over and over that this is the standard and I should not have expected more. What I hoped for was an honest apology and understanding that this is not okay. What I received was an apology quickly followed up by excuses and repeatedly told "this is the norm" Terry encouraged me to not beat myself up and to be grateful they are okay because some facilities lose the dogs in their care. So you can take information as their bottom line. At the end of the day, if you get your dog back that should be enough.

Have been bringing my dog here for years and loved it. But now with their new policy of not…read moreincluding play time in the boarding price, I'm not so sure. Unless you pay extra for daycare they only get out of their cages for 10-15 minute potty breaks and only if it's a nice day.

I would NEVER recommend this place. We're traveling and needed a kennel for our pups. They're super…read moremisleading with their prices and we even got our pups groomed but they stunk when we picked them up. This place is more like a "day care" rather than an overnight kennel so beware if you're going to be using them. Owner even admitted to making a mistake on her advertising and still didn't correct her mistake. She has horrible business practices and they probably aren't good with animals if they treat humans horribly. Stay away and buyer beware.

We've been members since 2016 and up until last week have had good experiences. Our dog ingested…read moremultiple pieces of a TNK toy in which exploratory surgery was needed to determine all foreign body was no longer a threat. TNK reminded us that we didn't specify the type of foreign body in his chart and that they are not responsible for medical-related foreign body complications. We trusted the staff to care for our dog while we were away and it costed us over $2000 to which TNK declined to cover.

Very kind staff, good hours(they're open later than most vets), they have decent prices and don't…read morepush unnecessary vaccinations on you or your pet. I have taken my dog and cat. Got a last minute apt for my cat online when I noticed she was bleeding from a bump- got in next day and did the apt online. Will definitely be back.

A big thank you to Dr Berg. My cat is very difficult at the vet (spicy cat) and she was so patient…read morewith him. We had no issues at this vet visit, it all went very smooth. She gave him treats while examining him and he was very happy with that. They have decent prices and a very friendly staff. I look forward to bringing my two other cats to see her in the future.

From setting appointments, front desk receiving service, appointment reminders, grooming my…read moreshmedium dog, the whole team is great! I don't ask for perfection, I ask for service and kindness and they deliver. My first appointment I was nervous for my dog as he was nervous from a different groomer. Paws in time was great with communication and treatment. Thank you P.I.T. See you next visit.

From the story and documentation we are seeing over at NextDoor, I will never let my babies…read moreanywhere near Paws In Time West Chicago. Incompetent negligence killed a sweet fur baby. and anecdotal stories are being related over a long history of problems. https://nextdoor.com/p/xrGqdyBtDhRW?view=detail&init_source=search&query=mauledhttps://nextdoor.com/p/xrGqdyBtDhRW?view=detail&init_source=search&query=mauled

What can I say but Deb is great with my little girl Mia…read more Always on time with her and very reliable. I feel comfortable when she is walking her. Thanks again Deb. Mark and Mia

I hired Deb for the first time this spring to take care of my two dogs and two cats in home. She…read moreis reliable, professional, kind and caring not just for my pets but also respectable to my home. The girls were always happy to see her, and Deb was in contact with me when I asked questions. I would recommend her services to anyone. She has very affordable prices, and our pets were happy to be staying at home while we were away. We will be using Deb again in the future.

Take actual accountability and do better for these babies. Crazy that 7 of the poor babies nails…read morewere quicked and yet, you still tried saying it's because they were too long. As if you didn't know to stop with the first one. Knowing you were hurting the dog.

Avoid this place at all costs, they are unprofessional and think they should take it upon…read morethemselves to make your dogs bleed just to get the nails shorter. Horrible customer service. The response to this review is disgusting.