From setting appointments, front desk receiving service, appointment reminders, grooming my…read moreshmedium dog, the whole team is great! I don't ask for perfection, I ask for service and kindness and they deliver. My first appointment I was nervous for my dog as he was nervous from a different groomer. Paws in time was great with communication and treatment. Thank you P.I.T. See you next visit.

From the story and documentation we are seeing over at NextDoor, I will never let my babies…read moreanywhere near Paws In Time West Chicago. Incompetent negligence killed a sweet fur baby. and anecdotal stories are being related over a long history of problems. https://nextdoor.com/p/xrGqdyBtDhRW?view=detail&init_source=search&query=mauledhttps://nextdoor.com/p/xrGqdyBtDhRW?view=detail&init_source=search&query=mauled

We just returned from a week long vacation and were thrilled with the services provided by Auntie…read moreCarol's Whisker Watchers. Finding someone to care for our cat AND bearded dragon was no small feat! We received notes and photos of each visit and could rest easy knowing our pets were getting love and attention while we were gone. 100% we will use again for future trips and will recommend to friends!

Before selecting Auntie Carol's Whisker Watchers, I had asked for references. Carol provided 4…read morereferences and I spoke with all references within 30 minutes. Two of them called me right back after receiving my message. A testament to Carol and her team! Auntie Carol watches our cat, Jasper when we travel. She is the best and has taken great care of our baby!! I receive daily updates and pictures of Jasper's care in great detail - putting me at ease. The team puts your pet's needs first and ranks a 12 out of 10. I highly recommend!!

I would NEVER recommend this place. We're traveling and needed a kennel for our pups. They're super…read moremisleading with their prices and we even got our pups groomed but they stunk when we picked them up. This place is more like a "day care" rather than an overnight kennel so beware if you're going to be using them. Owner even admitted to making a mistake on her advertising and still didn't correct her mistake. She has horrible business practices and they probably aren't good with animals if they treat humans horribly. Stay away and buyer beware.

We've been members since 2016 and up until last week have had good experiences. Our dog ingested…read moremultiple pieces of a TNK toy in which exploratory surgery was needed to determine all foreign body was no longer a threat. TNK reminded us that we didn't specify the type of foreign body in his chart and that they are not responsible for medical-related foreign body complications. We trusted the staff to care for our dog while we were away and it costed us over $2000 to which TNK declined to cover.

Absolutely amazing pet sitter!…read more Ken truly goes above and beyond every single time. He doesn't just "check in" on my cats--he sits on the floor, gently waits for them to come to him, and never rushes their comfort. One of my cats has trauma issues and is usually very wary of people, yet he absolutely loves Ken. He has such a calm, intuitive energy... he's honestly a cat whisperer! I've used him several times when going out of town, and I trust him completely--and so do my cats. Knowing he's there brings me so much peace of mind. If you need someone who genuinely cares and treats your pets like his own, Ken is the one.

From the owner: At Ken’s Petsitting, not only do your fur babies get exceptional care, but my rates are reasonable,…read moreI am insured and my work ethic is second to none.

What can I say but Deb is great with my little girl Mia…read more Always on time with her and very reliable. I feel comfortable when she is walking her. Thanks again Deb. Mark and Mia

I hired Deb for the first time this spring to take care of my two dogs and two cats in home. She…read moreis reliable, professional, kind and caring not just for my pets but also respectable to my home. The girls were always happy to see her, and Deb was in contact with me when I asked questions. I would recommend her services to anyone. She has very affordable prices, and our pets were happy to be staying at home while we were away. We will be using Deb again in the future.

10 years later and this is still the only business I trust to watch over my cats when I have to…read moreleave town! I now have an asthmatic cat, and I know he is taken care of when I travel. Such an incredible peace of mind!! And you get cool pics of your fur babies too!

As a dog trainer, I have referred many clients to Bonnie and her crew for years. I have gotten such…read morepositive feedback and people thanking me for the referral, that I wanted to take the time to thank Bonnie and her staff here! It is so nice to have a source that I trust and know they give such loving care. I highly recommend them for your dog walking & dog sitting needs!

We have been so happy with everyone at Sweet Paws. Our dog loves to go to daycare. He comes back…read morenice and tired too! I love the "report card" they give him. There is always some really cute pictures from the day! It's also great that they have indoor and outdoor areas depending on the weather - perfect for rainy/snowy days! I would recommend them to anyone with a dog that loves to play!

Our dogs stayed at Sweet Paws from 5/22-5/31/2026. When I picked them up their beds were covered in…read moredry urine (not a fresh accident) which is not common behavior for them. Their nails which I paid to be trimmed were still very long and they appeared to be highly stressed. The treats we sent for them were also untouched. I contacted Sweet paws the next day to get a better understanding of what happened. When speaking with their staff I was informed that my dogs nails were cut with a dull dremel and they just got a new one if I wanted to bring them back "for free" and also that they urinated their beds nightly. Being that this is highly unusual behavior I asked for more information on their bathroom schedule and was told the last opportunity they are given to use the washroom is between 530-6pm and then everyone leaves for the night and doesn't return until 6am. They informed me they know this is a long time and are trying to get more staff to stay later which does nothing for my dogs that spent 9 nights alone for 12 hours without the opportunity to use the washroom or be cared for. This is cruel and neglectful at the very least. It is widely known that dogs should not be left alone for 12 hours physiologically and mentally, being that your business is caring for animals, you should absolutely know better and to chose to run your business this way is negligent. Update: I spoke with Terry who manages Sweet Paws along with several other facilities but typically lives out of state. I was informed this is industry standard for dogs to be left extended periods of time without the opportunity to use the washroom, and that other facilities are not likely not being truthful if they say otherwise. Terry was misinformed about my dog's neutered status and suggested that not being neutered is the reason for their accidents (both of my dogs are neutered and have been since I adopted them). Heavy focus of the conversation was "educating" me on what the norm is for boarding facilities since my dogs have never boarded before despite having explained I have family who have a history of working in the business for many years. Terry suggested that I never board my dogs again anywhere. When I would repeat back information that was told to me I was told I was twisting their words instead of highlighting issues in the information that was being told to me. For example, I was told word for word that they don't have staff later because in the past staff that stayed later did nothing. When I replied that is an internal management issue and should not fall on the customer or pets, I was told I was twisting her words. In the end Terry did say she would bring this concern to the owners and see how they could improve but it's hard to believe since I was told over and over that this is the standard and I should not have expected more. What I hoped for was an honest apology and understanding that this is not okay. What I received was an apology quickly followed up by excuses and repeatedly told "this is the norm" Terry encouraged me to not beat myself up and to be grateful they are okay because some facilities lose the dogs in their care. So you can take information as their bottom line. At the end of the day, if you get your dog back that should be enough.

Party dog is a blessing and has made raising my golden retriever pup Chester a million times…read moreeasier!! Starting him at the daycare early helped him gain the confidence he needed to socialize with other dogs and people! He also gets to play a ton with all his new friends and comes home exhausted ready for bed every time! We love Party Dog!

Party Dog is a literal interpretation since my pup has such a great time when she's in their care…read more The facility is awesome but the care and attention they get is exceptional. I can't recommend them more!!!