I've been going to Theory for a while now and I could not be happier. Makenna has been my stylist…read moreand does an amazing job on my curly hair plus coloring I've had done. She always listens to what I'm thinking of doing and will always give her honest and professional opinion on it. (Which is great, because if something won't work with my hair the way I'm hoping it will - she def lets me know!) She is so polite and makes the appointment so relaxing. My daughter gets her hair done by Scout. She adores her. Scout listens to what she'd like and helps her understand her hair better with cuts, how to take care of it and more. My daughter always leaves extremely happy after her appointments. If you're looking for a fun place to get your hair done, I would def check out Theory Collective. Every person I've interacted with here has always been great.

Extremely disappointing experience, especially considering the owner herself performed the service…read more I paid over $300 for a partial highlight and left with hair that was visibly stripey, poorly blended at the root, uneven in tone, and much darker/brassier than requested. There were yellow and greenish sections, muddy areas, and an overall unfinished result. This looked nothing like the seamless neutral blonde I asked for or what I have consistently received from many other stylists. I contacted the salon promptly within the timeframe listed under their Service Guarantee. Instead of taking accountability or offering a reasonable resolution, Ashley insisted no refund would be given under any circumstances and stated that the website reflects this policy. However, the website does not state no refunds. It states that they stand behind a guarantee to make concerns right within 5 days. She said the most she would do for me to "make it right" is put another gloss over it. A gloss does not correct poor blending, stripey foil placement, or hair that did not lift properly. Those are service execution issues, not minor toning issues. What is most concerning is that this response came from the owner. When the owner is unwilling to acknowledge an obviously poor result or stand behind premium-priced work, it says a lot about the business. For over $300, I expected professionalism, skill, and customer care. I received none of those.

I have been coming here for over 10 years and the owner, Claudia, is so sweet. One of few places…read morewhere I can call for an appointment and be seen same day. Even though I always see new faces working there, they stress customer service and giving you the best experience. I appreciate the friendliness of everyone and I can tell the employees are well trained and truly care for the clients. In a setting like this it can be very intimate so you want to be at ease and they take great lengths to provide that peace of mind.

I have been coming here for over a year, seeing Jasmine most of the time. I started with her doing…read moreBrazilian waxes during my pregnancy, and we recently transitioned to sugaring. While Jasmine is very good at the waxing, she is INCREDIBLE at sugaring. I swear it barely hurt, the result was perfect, and I had basically no irritation or ingrowns after. In addition, Jasmine is super friendly and great at giving you warnings to breathe on the more sensitive areas. I am giving 4 stars because Jasmine set the bar very high and I feel like other waxers I have seen at the North Charleston location haven't quite lived up to her standard. They are going through some management and company changes right now, so scheduling can be a bit wonky (I got three separate calls to confirm my most recent appointment, in addition to a text, but when I arrived I was placed with a different specialist than I had booked with), but everyone there is very friendly and apparently they are going to be offering more med spa services at this location very soon. All in, I just purchased a Pink Pass (10 Brazillian Sugaring at $54/ea), so I will be going back to see Jasmine for a while!