This is a review is on Yorkville Animal Hospital on Bridge Street. Anyone who owns and loves their…read moreFurry Baby please, please stay away from this place. It's run by extremely cold and unprofessional Women! They just care about your money not saving your animal. My little girl a 9 year old Yorkie nee a life saving surgery. Unfortunately the price was a small fortune for me. And so the options offered was put her down or have the surgery. So please.please stay far away from from this terrible hospital place. They only care about your money not the welfare of you and your dog.

I applied for a hamster and found out that someone applied right before me. but the hamsters foster…read moremom offered me two other hamsters that were available for adoption. The foster mom was quick to reply, answered all of my questions and was flexible with my schedule to meet. I could tell she took really amazing care of the hamster we adopted :) i definitely recommend adopting from this agency!

One of the most thorough, honest and up front shelters in the area. They made the adoption process…read moreso easy and I felt comfortable that my kitten was healthy and well adjusted. I would recommend Humane Haven to anyone looking to adopt a furever friend.

I absolutely believe in the importance of finding the right home for an adoptable animal. There…read moredoes reach a point, however, when a screening process is so rigorous that it becomes unreasonable. The people at Humane Haven are completely obnoxious in the way they screen potential adopters, and are pretty much looking for any possible reason NOT to let you adopt a dog. I was wondering why some of their dogs go months without being adopted. I realized that it was not any legitimate issue with the dogs themselves--in reality, it is the people running the shelter that are the problem. If you're looking to adopt a pet in the area, I would recommend the West Suburban Humane Society (Downers Grove), TLC Animal Shelter (Homer Glen), or PAWS Chicago (Lincoln Park) over this group anyday.

I adopted my boy Roscoe from here a little over a month ago and had a great experience. He reminds…read moreme of my childhood dog so when I saw his photo I immediately applied. Within the next ~30 minutes, I received a response from WSHS telling me my application was approved and they would put Roscoe on a hold for me so I could come meet him! No one would get to adopt him until I had the chance to meet him first, which was amazing news since I couldn't get there same-day before their closing hours. The next day I planned the trip out there (a bit of a trek if you live in Chicago, but so worth it) and took my new best friend home! It was a seamless process, they gave us a free toy to pick out and take home as well as thorough medical records, background, and other supplies! I'm so happy with how seamless and quick everything was here!

They have a survey questionnaire for interested adapters. However, the wording in the questionnaire…read moreis very questionably worded so to speak. It asks what options for clawing are you interested in? I took this to mean these were the options that they had available for adoption, but really it was a trick question meant to completely deny your application. So for any future would be adapters this location will immediately deny your application if you check any of the declawing options. I want to reiterate that I don't declaw my cats and never have, but I have adopted cats that were declawed by previous owners as well as cats that have never been declawed. To anyone who makes it this far and is still looking to adopt a cat or any pet, I suggest that you go to the city Pound. They are far more invested in getting those pets a home because the ones that don't find a home will be euthanized.

I have now adopted four cats from SAYv after two years. They put a lot of time and energy into…read morecaring for not only their animals but also their approval process to ensure the animals go to a home that's the best fit. Not every animal is for every home and they definitely want you to leave with an animal you will love forever. They are run completely by volunteers too so every person you talk to is donating time and energy for all these little loves. They also have cats at the local Petsmart you can volunteer to help with! Such an amazing organization! Any cats, dogs or people are lucky to have a place here!

If I had three words to describe the experience we had it would be: waste of time. We were…read moreinterested in adopting a cat and had to jump through all these ridiculous hoops just to even earn a 'virtual interview'. Way too many requirements to adopt and they are extremely picky with who they deem worthy to receive animals even though we are already pet owners with well-cared for, loved, and happy animals. The person I was speaking with was unpleasant on top of taking forever to move on with the process. Then ghosted us before denying our application with 0 reason given. Extremely rude and unprofessional, to say the least. Would never recommend these people for adoption.

At the request of a friend, I sent this organization a check for a donation. Having heard nothing…read morefrom them to acknowledge the gift, I sent them an email for an update which was ignored. I'd caution anyone to consider donating to Starfish.

After losing a beloved 18 yr old furbaby, I knew I found…read morethe perfect kitty who was outgoing and loved dogs and people. Oreo started out in life with food sensitivities - Starfish gave this cutie top notch vet care and continued with wonderful foster care. I feel blessed to have this spunky silly baby in our household! Thank you Starfish for your wonderful rescue efforts and care to these precious fur babies!

Consistently still awesome after all these years. I have the same dog and they always treat her so…read morewell and have great customer service. I tell everyone about this place.

**I do not recommend this organization based on my experience.**…read more My puppy was spayed at Fox Valley Animal Welfare League on August 6, 2026. My complaint is not about the veterinary care she received. It is about the customer service, communication, and leadership conduct I experienced. On Sunday, August 9, I called regarding my puppy's post-operative medication. The receptionist returned my call and explained that she was catching up on calls. Although she did not directly tell me that I should feel lucky she had returned my call, the way the conversation was communicated left me with that impression. I felt dismissed rather than as though my concerns were being taken seriously. By Thursday, August 13, I had not received the assistance I needed, so I called again and left a voicemail. I did not receive a return call. Because my puppy needed her medication, I drove to the clinic. When I asked for the office manager's name so I could address my concerns appropriately, I was not provided that information. Instead, I was told that I could be removed from the building and that the police could be called. After receiving the medication, I went to my vehicle and began documenting my experience. The receptionist then came outside and continued the conversation. The surgeon and another staff member also came outside and stood near my vehicle. The receptionist apologized several times, but the apologies were repeatedly accompanied by explanations about why she believed my behavior had caused her reaction. I left feeling that my concerns had not been genuinely addressed. I understand that customer-facing employees deal with difficult situations. However, that does not excuse treating a client in a dismissive or confrontational manner. I later learned that the receptionist is also the president of the organization's board. That leadership role makes the situation particularly concerning to me because it raises questions about how complaints involving her would be independently reviewed. I am sharing my experience so other pet owners can make their own informed decisions. **I do not recommend this organization based on my experience.**

Exotic vets are hard to find and good ones even more so. IPAH is a very nice clinic with great…read morestaff. Dr. Ernsting was great and treated a sick snake including probing to confirm HE was actually a SHE on World Snake Day coincidentally! Highly recommend!

The service here has absolutely tanked. Several new providers there. Nobody seems to know what's…read moregoing on. My dog just had ACL surgery there and they won't prescribe an appropriate medication to help. She is in absolute agony. We have been trying to get this resolved for 3 days now. Working on getting a second opinion from a more competent provider. STAY AWAY!

The little old lady at the front desk is extremely rude. I will no longer be donating to this…read moreanimal control. There are plenty of others who are appreciative. Such as, Hopeful Tails near by

Lots of dogs and cats here. We have never bought pets, we have always taken in strays or other…read morepeople's pets. Our last cat passed away a week or so ago and we decided it was time to get another cat and the we were sure we wanted to adopt two cats from a shelter. The prices for adopting are extremely fair (low), they told me they try as much as possible to be a no kill shelter, and they are always looking for people to adopt pets. Seems like there were lots of volunteers, but the people I met were top notch and loved the animals. I got to sit in the cat room for as long as I wanted, and they were knowledgeable about the cats and which ones that would be good with other cats and which ones that needed a home to themselves. I went in thinking I was only going to adopt one, but I left with two because there were just too many sweet cats and I couldn't say no to one in particular. I now have two lovely cats that are so happy to be in our house and are already sleeping on our laps and purring away. I just want to thank the staff because they made the whole process of adoption very easy.