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    Kendall County

    3.0 (2 reviews)
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    6 months ago

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    PetSmart

    PetSmart

    (33 reviews)

    I don't come into this store very often any more now that Pet Supplies Plus opened in Yorkville,…read morebut recently had an AWESOME experience here! My husband and I are adopting another cat and needed a cage so that there would be a barrier in between my cat (a little diva) and the new cat for a few days, or as long as it takes for them to get along. We wanted to purchase the floor model because it was already assembled, but when we took it up to the counter it was apparently missing a piece (the plastic tray in the bottom). We said we didn't really need it though as we were going to put a litterbox in there already, so she said we could either get a new one out of the box and receive help assembling it, OR, get a discount! I figured the discount offer would be like $5 or $10 and was ready to take it BUT, they offered us a whopping $40 off! So we got the intermediate size dog cage and a small litter pan for $65, which is about half of what we were anticipating to spend! Thanks PetSmart for making our sales experience great. All the staff we talked to were friendly and helpful despite being busy.

    I love this location and come here often. Seems like you added some younger staff.. anyways, today…read moreI came to get crickets and I got 90 large and the tall brown haired girl helping me had an attitude. Especially when I asked for cardboard. It didn't look like there was any. So I asked her again to put some in and she replied snotty with " I already did". I let it go, but when I went to go purchase my crickets that same tall brown hair girl came up and started talking bad about another customer to the employee cashing me out.... --I lost about $9.00 because majority of them died by the time I got home. #DISAPPOINTED.

    Kendall County - animalshelters - Updated June 2026

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