Dan did an awesome job steam cleaning our carpets. He removed a large black stain caused by a cola…read morespill that we had been unable to get out for years (see photo.) Highly recommended! A+

Great selection and prompt installation. Service personnel experienced and knowledgeable.read more

What wonderful customer service and such nice people. They figured out what I was looking for…read morequickly, were generous in giving me samples and made my rug purchase seemless! Run, do not walk to Negoshian.

NIgohsian's is our go to place for carpet for our clients. Love that it is family owned and the…read morecustomer service can't be beat from June, Charlene and Bill. They carry a large selection of beautiful and current carpeting in a range of price points. Their people do a wonderful and professional installation.

Highly recommend Mal Elfman's. Even this small stair carpet job was perfect. Fair price. Arrived on…read moretime. And installers did a perfect job. Great experience.

Great service from Paul Jackson, helped us pick out the perfect carpets, always got back to us when…read moreleaving a message. The carpet installation went smoothly, the quality of their work is excellent, all was clean when they were done. I very highly recommend Mal Elfmans!!!!

Wonderful, friendly staff and Ken did an amazing job on the install. Would highly recommend!read more

I couldn't be happier with my experience working with this carpet workroom on my stair runner…read more Peter guided me through every step of the selection process with incredible patience and expertise, from choosing the right carpet to understanding borders, layout, and finishes. His eye for detail and design made all the difference and gave me complete confidence in the choices we made. The installation was impeccable. The runner is perfectly placed, the workmanship is precise, and the overall result has transformed my staircase. Professional, knowledgeable, and a pleasure to work with--I would highly recommend them for anyone considering a custom stair runner or carpet project.

I've used Debsan for both wallpaper carpet and shades. They always do a fabulous job. selection is…read moregreat ! They discount the wallpaper. I've worked with Sandi many times and she is very knowledgeable and talented. they have my repeat business because I am so happy with them. recommending them to my daughter who just bought a condo.

Beautiful Flooring. Disapointig customer service experience…read more I recently purchased and installed LVP I purchased from DEBSAN in downtown Natick. The flooring is beautiful but I am disappointed in the way a few of the personal interactions went. 1. I always do my own measurements so I can estimate costs while shopping.. The installer Debsan sent came up with a number that was 70 square feet higher than mine. I had another installer give me a quote and his measurement matched mine almost exactly. If their installer was this careless doing a measurement, what type of job would he do? I went with the second installer. DEBSAM has a strict no refund policy. If I had not done my own measurement, I would have paid for an additional 4 cases of flooring plus extra install costs, since they charge by the sq.Ft. That would have been hundreds of dollars more. 2. The flooring arrived 3 weeks before the project was scheduled to start. When I went to pick it up, I Was told by Valleri that a threshold was missing, but it would be in soon. On the Monday morning of the install, I emailed Valleri to find out about the threshold. I let the installer know we were missing the threshold and he suggested we could use one of the other transition pieces. He showed me what it would look like, I liked it and went with his suggestion. Valleri finally got back to me at the end of the day on Tuesday, after the install was completed by-the-way, and told me the vendor had been waiting for "Clarification" and had not sent the piece. I told her the job was now completed and I no longer needed it and asked for a refund. From her response, it seems either the vendor or Valleri made an error which resulted in me not recieving the piece on time. Since an error was made, I asked for an exception to their no refund policy. Valleri's response, "Sorry. Too late." As of the writing of this review, which is 4 days past the completion of the project, I still do not have the piece they are insisting I pay for. The piece cost $45.00 plus shipping.and the total sale was about $4,200.00. Now that $45.00 is not going to break me, but it felt like a total lack of respect and caring about their customer. You do better price wise at a big box store or online, but I paid a little more because I thought a small business like theirs would go the extra mile for their customer if something came up. That is just about the only thing a small business has gong for it over the cheaer discount stores. I was wrong. You may not get personalized service at the big box stores, but the chain stores and online vendors all allow you to return unopened boxes and unused finishing pieces. The flooring for this project cost 4,200.00. I purchased flooring twice before from them. One project cost 1,800.00 and the other was around 3,000.00. I remember the days when being a loyal repeat customer meant something

When my upstairs neighbor once again flooded my bedroom, I turned again to AJRose. I was sad to…read morelearn that Randy Fearon had retired but immediately reassured by the thoughtful, swift service I received. These folks keep records for years which is truly wonderful and sped the process both in terms of materials but also square footage. A measurer was quickly dispatched and even though I was told it would take several weeks for them to receive the carpet, they exceeded my expectations in terms of time. The crew they dispatched to remove the damaged carpet and install the new one worked quickly, efficiently and had my new carpet installed in an hour. They cleaned as they went and left the bedroom squeeky clean. The cost for the Mohawk brand carpet 174 sq ft including installation was $1600 - exceptionally reasonable for this beautiful, tough carpet designed for family living. If you are looking for high quality carpeting and outstanding customer service at a reasonable price, I highly recommend A.J.Rose - A+++++++

I had a wonderful experience buying carpet at AJ Rose in Natick. working with Romy. I had to…read morereplace carpet on a challenging "bridal staircase" and hallway. I shopped around and found they had a very good price. I was not happy with the installation and Bill came out. He immediately agreed that AJ Rose would replace the carpet and reinstall at no extra charge. He did not hassle me. He acknowledged the problem immediately. He sent a team that did truly expert work. A J Rose is an honorable company to do business with. They wish to satisfy their customers.

Very impressed with the carpet-cleaning service we received! Steve did a great job cleaning four…read morewall-to-wall carpeted rooms and one dining room rug. He took great care to protect wooden furniture legs. Highly recommend. Customer service from estimate to invoice was excellent!

These people are the best to pretreat and remove spots on anything in your house you care about…read more Yes it seems pricey at the beginning, but they come the day of or the next day and guarantee to get stains out of furniture you've had treated. The customer service team is super polite, efficient, and timely and RETURNS VOICEMAILS!! The technicians that arrive are polite, remove their shoes, introduce themselves, wear clean uniforms and go the extra mile. A recent guy pointed out a few additional spots on my rug and cleaned them without being asked. They're removed all kids of stains from my linen couch with 100% success. Highly recommend if you have kids or pets or care about your rugs and upholstery... I will be a customer for life.

Mike is true professional. Prompt response and excellent communication. Clearly explains what…read morestains may be difficult to remove but works diligently to provide best service and outcome. Strongly recommend. Fair price awesome service.

I recently had a Turkish carpet cleaned by Tilton's and am extremely happy with their service…read more Initially a few small stains which weren't pointed out to them weren't removed, so they took it back immediately and redid the job very quickly. I highly recommend this company for getting items cleaned quickly, providing great customer service and having a very reasonable price.