Very disappointed! I bought three appliances over Memorial Day weekend, and the customer service…read morehas been a nightmare. I was told my order would arrive in two weeks, which sounded great, but that's when the headaches began. No one called to say there was a delay--I had to call multiple times just to make sure my microwave would arrive so my contractors could keep working. I kept following up to confirm delivery, and when the time came, they said my microwave was in but didn't mention that the stove had arrived too. I had to push for both to be delivered together. As for the dishwasher I ordered at the same time, it's been delayed three times, and no one ever reaches out. Every time I call for an update, I'm told they'll text me when delivery is scheduled. At one point, they even asked if I wanted them to contact our rep--really? I get told not to yell when I haven't even raised my voice yet, though by now I guess I am. This is our third delay, and they keep blaming it on the fact that I ordered black stainless steel. If that's the case, why does APT's website say it's available in a week, and Home Depot in two? I tried to shop locally, but all it's gotten me is frustration. I've purchased from them before and had a great experience, but this time it's left me regretting the decision entirely.

We moved into this home in Demotte less than 2 years ago, and had to replace the appliances when we…read moremoved in because the people left nothing. I bought them all from another company in Highland, but when the washer broke a few weeks back, they were useless in terms of helping, since it was out of warranty. We decided to shop local so went to Fase-Kaluf. Maria helped us when we first looked by showing us machines in our price range. When we were pains and said we were going home to check out the consumer reports on the different models, she was not salty about it. And when we came back in 2 days to buy a machine, she was helpful again, both in helping us make the purchase and in scheduling delivery. It was delivered in 2 days, and has been delighting my husband ever since. (It's an LG this time, and sings a little song when it starts and stops. Cute, right?) I will gladly choose this company next time we have an issue with an appliance, and wish I had done so when we needed those big-ticket items (fridge, washer and dryer) when we first moved in. Won't be going back to that other store in NWI ever again. Fase-Kaluf is our new go-to. Friendly staff. Good products. A+

Worst businessman EVER. Guy's name is Paul, I THINK. He was late, TWICE. Didn't inform me ahead of…read moretime that he charges an UPFRONT service charge of $75.00, claims he had to drive an hour to get to my house, even though his shop is located in the same town as where I live. Comes Monday night to assess the damage, says he'll be back on Wednesday. Never asks what time is good for me. I call him Tuesday, all day, finally gets back to me late afternoon. Tells me to call him Wednesday morning, and he'll "let [me] know [his] schedule tomorrow." Um, do I look like I have all day to wait around for him? Guy can't even give me a guess as to what his schedule looks like tomorrow. Tells me he has "a dozen clients waiting to be serviced," and he'll "make arrangements for tomorrow when [I] call [him]." I've hung up on him twice in frustration at his stupidity/rudeness. Guy can't even give me a price quote on parts and labor, even though this is obviously a standard repair. If I wasn't so desperate, I'd dismiss him and tell him to can sue me for his stupid $75.00!!! He's the only guy in DeMotte!!!! One thing's for sure, I will NEVER call him EVER again. I'd rather pay extra for someone to drive here from the next town over than waste my time with this clown! VERY UNRELIABLE AND UNPROFESSIONAL!!!!!!!!!!!!!!!!!

Do not use this company. I've been waiting 2 weeks for my propane. I've spent the last 3-4 days…read morewith no heat or hot water and I have TWO BABIES in the house. I've called, my boyfriend's called, my dad's called. They keep saying they're coming and never show. They keep saying they're gonna call back and never do. The ONE day they "tried" to deliver they said they could get passed bc a tree company was blocking the road but my email said delivery was supposed to be at 6:52PM, ain't noooo tree company still working at 6:52pm, it's December, ITS dark. How come I've waited 2 full weeks for their gas and Hicks told me they'd be here TOMORROW. I think this company is extremely unprofessional and you'd think they'd care more about their costumers not having heat in the middle of WINTER! Come get your tank you'll be getting no business from us.

He wanted money upfront. Took machine apart I had to keep reminding him what the problem was. He…read morerepeatedly took pics on his phone,googled and referred to literature inside washer. I don't think he had a clue. He left saying he had another call and never diagnosed the problem. Very disappointed with the company and the unprofessionalism. What did I pay for?.....

horrible experience cancelled my repair 2 times after I paid, called about it and ended up getting…read morecussed out violently because I said you told me Friday and then Monday and now you're canceling again "Steve" used very colorful language telling me he will do it when he gets to it maybe in 3 days if then

Alex and his team are the very best in the business! My air conditioning unit went out and Alex…read morecame to my house immediately to help me. Alex and his team go above and beyond to provide outstanding customer service and their prices are very reasonable. You can always reach them on the phone anytime which was greatly appreciated.

During Christmas week, Alex and Tony came to our house twice to fix our furnace. It finally was…read moredetermined that our furnace had died. They came on Christmas Eve day to install a new one. We couldn't have been more pleased with their prompt customer service. The furnace works great and our holiday was not spend in the cold. Highly recommend this company. The owner, Alex, is top notch in our book.

Filed complaints against Kroozwyk Plumbing with Indiana Plumbing Commission and the Attorney…read moreGeneral's office for non-compliance with plumbing standards with installation of tankless Navien water heater at my home. Jason will not make corrective repairs to the 2" PVC pipe run in my basement that exceeds 60' run, in which experts have indicate that this PVC pipe is undersized for this length of exhaust run. Even worse, he will not correct the placement of the tankless water heater exhaust flue that is directly under living space windows. I cannot use these two rooms with windows open or the exhaust fumes waft into my home. Kroozwyk violated the 3 to 4 foot minimum distance for the exhaust flue to be positioned near living space windows. I've had multiple conversations with the office manager requesting they make corrective repairs, but this company refuses to correct their deficiencies. I plan to pursue this matter in Lake County Indiana Small Claims Court unless they contact me to make corrective repairs or within a week of this post. This location is Hebron, IN in Lake County.

Our air conditioner stopped emitting "cold" air late last night/early this morning. Contacted…read moreKrooswyk Plumbing Heating & Air Conditioning, Jason, the owner, emailed us back right away, even though it was before business hours. Faith, one of his technicians, came to our house at 8:30 am. We were sure we'd have to purchase a new A/C unit, and were cringing, thinking about a 4-figure price tag. Faith thoroughly checked out the unit, and found that the capacitor needed to be replaced. She told us we didn't need a new A/C unit! She cleaned the unit, checked everything else, and installed the replacement part. We're cool cats again! Faith is AMAZING! Friendly, honest, prompt service, thank you! We highly recommend Krooswyk Plumbing Heating & Air Conditioning!