Very disappointed! I bought three appliances over Memorial Day weekend, and the customer service…read morehas been a nightmare. I was told my order would arrive in two weeks, which sounded great, but that's when the headaches began. No one called to say there was a delay--I had to call multiple times just to make sure my microwave would arrive so my contractors could keep working. I kept following up to confirm delivery, and when the time came, they said my microwave was in but didn't mention that the stove had arrived too. I had to push for both to be delivered together. As for the dishwasher I ordered at the same time, it's been delayed three times, and no one ever reaches out. Every time I call for an update, I'm told they'll text me when delivery is scheduled. At one point, they even asked if I wanted them to contact our rep--really? I get told not to yell when I haven't even raised my voice yet, though by now I guess I am. This is our third delay, and they keep blaming it on the fact that I ordered black stainless steel. If that's the case, why does APT's website say it's available in a week, and Home Depot in two? I tried to shop locally, but all it's gotten me is frustration. I've purchased from them before and had a great experience, but this time it's left me regretting the decision entirely.

We moved into this home in Demotte less than 2 years ago, and had to replace the appliances when we…read moremoved in because the people left nothing. I bought them all from another company in Highland, but when the washer broke a few weeks back, they were useless in terms of helping, since it was out of warranty. We decided to shop local so went to Fase-Kaluf. Maria helped us when we first looked by showing us machines in our price range. When we were pains and said we were going home to check out the consumer reports on the different models, she was not salty about it. And when we came back in 2 days to buy a machine, she was helpful again, both in helping us make the purchase and in scheduling delivery. It was delivered in 2 days, and has been delighting my husband ever since. (It's an LG this time, and sings a little song when it starts and stops. Cute, right?) I will gladly choose this company next time we have an issue with an appliance, and wish I had done so when we needed those big-ticket items (fridge, washer and dryer) when we first moved in. Won't be going back to that other store in NWI ever again. Fase-Kaluf is our new go-to. Friendly staff. Good products. A+