Everything was good just they need have the cars for customers that customers paid because if…read moreyou getting something smaller and you paid for something bigger that's not right then long lines only had 2 people working but overall was great experience

We rented a Ford Mustang from Alamo in Puerto Rico through Expedia as part of our vacation package…read more The vehicle was not even clean when we picked it up. To make matters worse, throughout our week-long rental we found cockroaches inside the car every day. Driving a vehicle in that condition was extremely unpleasant and completely unacceptable. When we returned the vehicle, the staff apologized for the condition of the car. They explained that they could not process the refund through Expedia, so they told us a refund check would be mailed to our address instead. Unfortunately, despite their apology and promise, we never received the refund and never heard back from Alamo, even after following up. This was a very disappointing experience. Receiving a dirty vehicle with a cockroach infestation, followed by a promised refund that was never provided, reflects very poor customer service. Based on our experience, I would not recommend this Alamo location.

We needed to leave our car at the mechanics but didnt want to be strranded so we called Lugo car…read morerental. They picked us up and took us to their office where we were able to rent a car and continue on until our car was ready to be picked up the next day. The service was friendly and professional and the price was right .Thank you to Felix at Lugo car rental.

This has been my rental car place for a couple of years already. Excellent service from beginning…read moreto end every time I use their services. They are very professional and very nice people. You will not regret it.

Terrible customer service. When we arrived, the man at the counter informed us that our car hadn't…read morebeen returned yet. He didn't offer any apology. I mentioned that a call or text letting me know the car wasn't ready would've been appreciated so we could have come later. No response. We ended up waiting unnecessarily. He seemed completely disinterested in us. While the car itself was fine, the overall customer experience was sorely lacking.

Our jeep was hit parked at the beach. Because we didn't file a police report (the guy who hit us…read morecontacted us and gave us his info) they charged us for it and refused to give us a ride back when we dropped off the vehicle. $1500 for a bumper.

Lady was super rude and refused to help us when our rental car was giving us mechanical problems…read more She said it was our fault for not renting a more expensive vehicle and that we got what we payed for. The car was making terrible noises and was struggling to run which was much more than a price issue it was a safety issue and we had to drive an hour that morning in a messed up car to the San Juan Airport to finally be helped and treated correctly.

Phenomenal taxi service. Johnny is a great guy and a pro. We bypassed a 75 person taxi line by…read morecalling the day before and reserving a taxi for the ride from Luis Munoz airport to the St. Regis Bahia Beach. the ride was fairly priced and far cheaper than the options provided by the resort. During the ride to the hotel, we also booked a return trip with Johnny. He was waiting for us with a sign during both legs of our trip, helpful with our bags and tremendously friendly, sharing local knowledge and recommendations. He also stopped and waited for 15 minutes at the grocery store on the way to the hotel which allowed us to get drinks and snacks to help save a little cash at the resort. An all around great experience!

I call Jhonny, for a service in July 4, he was not available but immediately, started to find…read moresomeone can do the service. In less than 10 minutes everything was set.

Pretty happy I went with this rental car company - it was less expensive than your big brands like…read moreAvis, Budget, Sixt, and others, while the service was equally good or even better. They run a shuttle from the airport to their rental car facility and back - for free. Pick up and drop off literally took under 5 minutes, and everyone was super nice. The car itself was clean and well-maintained, no issues at all after a week. I would rent here again.

Rented a car for two days. Wanted to extend it 2 hours , they wanted 130.00 dollars for two extra…read morehours on a Wednesday!!! The staff was rude and the manager was awful!!! DO NOT RECCOMEND

I HAVE NOT USED MY RENTAL JEEP YET…read more But a friend and I both rented from this place and received a confirmation. HOWEVER, we both also got fraudulent charges on our credit cards. Others had warned. The website is pretty outdated and I could venture that the company isn't aware. There have been other reviews. Neither my friend nor I had anything happen as our card companies caught it immediately, but I do have to get a new card. Hopefully, the service is better than the website...but I may cancel.

Us, along with several other families, arrives in Vieques to learn that the confirmation we…read morereceived was not an actual reservation. We were all left stranded. Please use extreme caution with this company, there are several other reputable rental places on the island.

I had a great experience with this car rental company. The booking process was straightforward, the…read morestaff was friendly, and the vehicle was clean and in excellent condition. Pick‑up and drop‑off were quick, with no unexpected fees. I appreciated the clear communication and smooth service throughout my rental. I would definitely use them again.

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

We've been renting vehicles from National for all of our trips for quite a while and this location…read moredid not disappoint! Obtaining the rental vehicle was easy peasy and located conveniently with direct signage so we were not lost. The only recommendation that I would make is that the vehicles could use additional exterior cleaning.

It's a small kiosk at the airport for a car rental for $100+/day for a few days. It's been hard…read moregetting a rental this past weekend. A staff member at National took our information for Alamo as well. Jesus waited on us today. Primary driver has to provide their credit card info for the car rental. We are renting a mid-size car. An upgrade with $30 for a SUV or Jeep Wrangler. They will let you pre-pay gas is $47. Gas is about $0.80/liter. $308 for 3 days, a tad expensive for 3 days. They will give us 10% off at the end our drive. Not bad. Rentals are all located on the 2nd floor. Staff on the parking level will tell us what our car will be. Easy to grab and go here. Pick a car in your segment and go. Either a newer Hyundai Elantra or a Kia Forte. Some visible scratches on the hood, back and the right side. It's a bit beat up, but mostly superficial. Not bad so far. Prices are higher than expected or normal for rental. Car is mid-size, low level and not too peppy, but it at least gets us around.

Carlos and Kyle were amazing! They were professional and accommodating to our needs. The Pick up…read moreand drop off process was very fast allowing us to maximize our vacation time!

From the owner: Serving Fajardo, Puerto Rico and the surrounding area since 1980, Target Rent A Car is the go-to…read morecompany for well-maintained rental vehicles. We provide pristine and clean rentals for vacationers, residents, and businesses across the island. At Target Rent A Car, we aim to please! From cars to passenger vans, pickup trucks to box trucks - we rent it all. Contact us to receive an instant quote or reserve your next rental online today!