I had a great experience with this car rental company. The booking process was straightforward, the…read morestaff was friendly, and the vehicle was clean and in excellent condition. Pick‑up and drop‑off were quick, with no unexpected fees. I appreciated the clear communication and smooth service throughout my rental. I would definitely use them again.

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

Quality of the rental was great for everything we needed. Went with the Palisade for 7 adults funk…read morereally fits 4 carryons so be mindful of that. Communication was easy as was pick up and drop off. We opted for the cleaning pre paid since we went to the beach and knew there would be sand. Highly reccomend d

I would rate zero stars if I could! The van we received was run down, had service engine lights on…read moreand was left with little to no gas. It was also dirty with stains on the windows. We returned it with more gas than they gave it to us with and also cleaned it and they had the audacity to charge us an extra $35 clean up fee because we left a small toy and empty bag behind. They will take all of the money they can from you as if they weren't already overpriced to begin with! Never again. I do not recommend Aqui Coqui.

Target came through for me and my group. We reserved a 12 passenger van with another rental company…read morewho botched our rental upon our arrival. Renting a van same day is virtually impossible on this island but they came through at their Guaynabo location which was a short uber ride from the airport. The staff were very accommodating and kind to a weary traveler who needed to figure out transport for her 9 guests. They saved me! Give them a try next time you are on the island.

I am a frequent traveler and always need to rent a car. The best service received from 2014 to the…read morepresent, whenever I travel. Emmanuel gives it to me in the Caparra store in PR, he offers me the best rate and my trust always placed in Traget, I don't change it!! Thanks, Griselle Diaz

DI NOT rent from here. Biggest scam crew or franchise. As we were leaving the location there was a…read moretire light on. They assured us that the tires were fine but they didn't have anybody that could reset the tire warning light. We barely made it to lunch when we had a flat tire. They wanted to charge us $125 to come change it even though we'd only had the car for 2 hours so we changed it ourself. Thank God there was a spare. When we returned the car the next morning for our flight they said that WE damaged the tire and charged us $210 for a new tire and to put it on. Refused to let us see the tire damage. Biggest bunch of ripoff artists.

I've been on hold calling customer service for two hours. Noresponse yet. I have a flat tire, the…read moreback seat stinks of urine and the car is full of sand.

Great friendly service, quick to respond and very flexible. When my family landed Tuesday - Easter…read moreweek, they had reserves a car/mini van that fit the 7 of us. However, their car rental company screwed up, and after they went to 3 more car rental at the airport- they called me to let me know. I called Target car rental, and Nicole, who was very helpfu, polite and friendly- found us a 3 seater at one of their locations. We were able to pick up a brand new 3 seater, that fit the 7 of us comfortably the next day, and return to the location near the airport, problem solved and vacation rescued! Nicole & Target car rental- thank you!!

Impressed with front desk service staff! We called and they saved us the last TallVan available…read more Great price and love it includes all of the insurances! Visited the Road #1 store in San Juan

We're happy with renting from them. They pick you up from the ferry terminal, so that was a huge…read moreplus especially since it was raining when we arrived. As of this post, once you land and exit the terminal, walk left. Their vans pop up about once every twenty minutes to take a bunch of people to their office. The rental process was pretty straightforward, and we had no issues with the Jeep or during return. All went smoothly.

They're VERY rude, they did not understand we wanted full insurance so they didn't give it to us…read moreand made a sign a paper we didn't agree to, our bumper was LOOSE and fell off while driving and they're making us pay $700 even tho we asked for full coverage! they don't know what's going on and the lady working here is VERY VERY RUDE, so not recommend please go to an other place we had to swap cars 3 times because each car had a problem!

Excellent vehicles - 2025 Jeeps - were perfect for getting around…read more Please change the vehicle rental process to include uploading insurance information rather than asking at vehicle pickup.

My girlfriend and I came to Puerto Rico for a much-needed getaway, and on our second day we decided…read moreto take the ferry to beautiful Culebra. As soon as we stepped off the ferry, we were approached by several UTV rental companies. We ended up choosing UTV Rentals PR since they were the first to speak to us. The first red flag came almost immediately when their shuttle driver told us there wasn't enough room for both of us, so I had to leave my girlfriend behind while I went to pick up the UTV. When I arrived, the vehicle I was given appeared to be in rough condition, but I didn't think much of it. We were excited to start exploring the island. Unfortunately, our adventure took an unexpected turn. Around 5:02 p.m., our UTV suddenly stopped working, leaving us stranded. I immediately tried calling the rental company, but there was no answer--they had already closed for the day. I then called every phone number listed on our rental contract, but no one responded. After nearly 40 minutes of panicking, trying to troubleshoot the UTV, and even attempting to contact AAA, we were feeling completely helpless. As a last resort, I walked up a random road hoping to find someone who could help. That's when we met some of the kindest people we've ever encountered. They didn't hesitate to help us and even drove us back to the rental company. The driver introduced himself as Jerry. At first it didn't register, even though he was wearing a Jerry's Jeep Rental shirt, but I later realized it was Jerry himself. He and his wife showed us an incredible amount of kindness, compassion, and genuine hospitality when they had absolutely no obligation to do so. What started as a stressful experience ended with a reminder that the people you meet can make all the difference. Jerry and his wife turned a frustrating situation into one we'll never forget--not because of what happened, but because of how they treated us. We are truly grateful for their generosity and willingness to help complete strangers. If you're planning a trip to Culebra and are looking for a rental company that genuinely cares about people, I wholeheartedly recommend Jerry's Jeep Rental. Their kindness is something we'll always remember, and they've earned our recommendation to anyone visiting the island.