Paid $100 for each visit without any results, they will take all your insurance and prolong your time frame to charge $100 each visit, I finally moved my son to another office to visit his brace, stay away from Kai's office , Dr Kai is nice but the office managers are RUDE and money focus read more

I was referred by Willow Glen Dental. I had a great experience working Dr.Kenneth Kai and Dr.Marcus Kai. The office and assistant staff were also wonderful to work with. They made communication and scheduling very easy. The entire office is very organized, skilled, professional, and compassionate. I did the Invisalign treatment. They were very knowledgeable and methodical about the process. They were kind and patient with me as I shared concerns or questions. They did an incredible job educating me on the process and care for Invisalign. I deeply appreciate their transparency. The Invisalign process is not easy, it requires a dedicated and consistent routine, but with their guidance I was able to achieve great results. I feel like I was in the right hands for this treatment. I have deep appreciation for the Kai Orthodontics team. read more

It's always daunting to start a journey, but when you find the right people - it'll be a cinch! Went on their website to submit an inquiry and they promptly called to work with my schedule for an appointment. Their new patient paperwork is online on their website, so you're able to save some time. Otherwise, the only other paperwork is a short questionnaire they have in place for COVID potential symptoms. Didn't wait long before I was called, and met with super nice individuals that guided me throughout the whole process. Dr. Kevin Kai encouraged me to take notes and/or pictures of the things that he was showing me, so I can further look into it at home, which I thought was a superb touch. They weren't pushy at all about wanting me to start treatment with them, explained potential costs in detail, and even taught me how to stretch/exercise my muscles to ease my jaw pain! Overall, detailed, friendly staff and an excellent experience - would recommend to anyone and everyone! read more

I took my daughter in for a exam 8 weeks ago and was told an estimate of about $3400. Was told a detailed estimate would be sent in a few days. I waited 6 weeks and finally called. I waited again for another 2 weeks. After 8 weeks of waiting for detailed estimate, I called and finally was sent an email saying it will be about $5000 and 12 weeks time. What kind of detailed estimate is that Diem? I called back and asked to speak to the dentist directly and Diem refused. What kind of customer service it that? UNPROFESSIONAL I will be going to any other orthodontist than Kai. read more

I drive all the way from Alameda to San Jose to be a patient of Dr Kai's Office. I love all his informative and nice employees, they always email or text me when I have a upcoming appointment. I encourage everyone to go to him, I have a busy 9-5 schedule & they always find time to fit me during the lunch hour. & the biggest plus, they have a huge parking lot. read more

I am going to give Dr. Kai and Juanita a 5 stars because they are friendly and nice and very professional. I was referred by my Dentist back home in Los Alamitos to go see him to adjust my braces. He does a good job tightening them. Anyways you are saying why three stars, well unfortunately, his other part of the staff is not too friendly. I was yelled at by one of the staff members because I kept on gagging on the metal piece when they needed a model of my teeth. She was pretty mean and just shook her head. I never gagged with Dr. Sugiyama staff before and if I did, well they did not yell at me for doing so. I think she does not work there anymore, I really hope he fired her or she left because she seemed like she hated her job. read more

Dr Kenneth Kai was referred by my son's plastic surgeon Laurence Berkowitz. My son was borned with Bi-Lateral Cleft Lip/Palate. Dr Kai has been seeing my son since birth. He is one of the few DR's qualified to do complex surgeries of the mouth. In fact, he operated on my son when he was merely 3 months old. Dr Kai is very calm, patient, & caring physician. His office gets busy since he is so popular and has alot of recurring/returng patients due to his expertise. I've seen a few other patients who have Cleft Lip and or Palate. I'm very pleased and am happy that Dr Kai has the expertise to handle my son's complicated case. read more

Dr. Kai is the best. I use to have the worst teeth, they were a mess. Thanks to him my teeth are perfect and I always get compliments on my smile. I am the 4th generation that has gone to Dr. Kai in my family. My grandaunt went to him my mom, me and now my brother. Thank you Dr. Kai your the best! read more

Please don't subject your child to this orthodontist! He is all "intellectual" and prides himself on lecturing everywhere but has no focus that the patient is important. While waiting, he has showing videos of his photos of his lectures. Very self important. When my daughter's teeth were not going well, I asked questions. He did NOT like me questioning his judgment! I got 3 separate opinions and they ALL said that they would have done things differently and don't quite know why he took this approach. One orthodontist even called him to discuss it. ( mind you, orthodontist do NOT like to criticize other orthodontist's work) He still would not admit that anything was wrong. In fact, he told me that when my daughter grows up, she can have surgery to correct the problem!!!!!. Strange, she didn't need surgery before we went to him. We ended up going to another orthodontist and paying again ( he refused any type of refund) . My daughter's teeth are fine now after going to a new orthodontist and starting all over again. But I want to spare another child and parent from such a horrible experience! read more

I was referred here since Dr. Cao Nguyen and his bitchface wife (across Costco on Senter & Burke) didn't know what the fuck they're doing. They couldn't man up to their failure and blamed my case on being "overly complicated". They wasted TWO YEARS blindly shifting all of my lower teeth to one side then the other side, and repeat (I was stuck with braces for both Junior AND Senior prom). I walked into Dr. Kai's office for the 1st time, and he figured out the solution after a 1-minute assessment (I love him already) and completed his work in less than a year. Unlike other doctors, this guy went into the field because he likes it (not because mommy and daddy said so) and is an extreme perfectionist. He didn't just align my teeth to my gums, he wanted to align my upper central incisors over lower central incisors (same goes for lateral incisors, canines, molars, etc.) He has this ideal set of teeth in his mind and does what he can to mold your teeth to look just like it (which includes introducing you to other doctors/surgeons who can help him get the work done). You can tell he knows what he's doing when he makes everything look so easy. He's also very social which is another indicator of talent (he actually had time to socialize while attending dental school). He loves to joke around although it has potential to cross the line. He made a comment about my boobs once but whatevs, he's been professional for the rest of my encounters with him. I was Dr. Kai's patient for a short time before moving to southern California for college and am now residing in the east coast. I have yet to meet an orthodontist as talented as him. read more

So far, our visits to the clinic have been pleasant. Treatment program is on schedule. Flexible scheduling. Emergency accommodation is great. 4-star rating means I have no complaints, so far. read more

Dr. Kai and team are knowledgeable, fun and a pleasure to work with. He is a real master at his craft and it shows during each visit. They are a family run business that's truly after your own best interest. The facility is modern, warm and inviting for an orthodontist office. The staff is always very attentive and remembers who you are (Diem). Ironically, I actually enjoyed my monthly visits because of this and our nice little chats. They really feel like family after a few visits and make the pain of braces and tightening more manageable because of this. I've already recommended their services passionately in the past and I wouldn't hesitate to give them a chance if you are looking for a trusted orthodontist. read more

Dr Kai and his staff are all very nice and accommodating in setting up appointments. They are pretty flexible and can get you in right away if you have a broken wire/bracket. Dr Kai is very patient and always communicates with me on what is going on with my daughter's progress (braces). He will take the time and tell you what needs to be done on next appointment and why read more

I've been a patient of Dr. Kai for several years since my dental work is more complicated then the norm. Dr Kenneth Kai, Dr. Lisa Kai and Dr. Marcus Kai are all very knowledgeable, attentive and caring with their patients. They always address all of my questions and concerns. The money spent for a great smile as the end result with excellent service and patient care is well worth the value. On top of this the staff are friendly, especially Juanita who is always prompt in helping me with my insurance questions. Thank you for such great patient care. read more

Came in super last minute to get replacement retainers done. The last employee, Moises, took me in and got them done then and there. Super efficient. Totaled to $500 for top and bottom. However, he called my friend my mom. read more

If your looking for a great Orthodontist you can not go wrong with Kai Orthodontics. It is a family business his daughter and son have come to go in to business with their dad! They have an office off McKee and one in Campbell on Bascom. They are so great to work with and really listen to the patients and what they are hoping to achieve and want to look like in the end. Can't say enough good things about them! My daughter was very nervouse and Dr Kai Sr. put her right at ease. They have gone through some office changes and its only gotten better. My children now have amazing smiles thanks to Dr Kai! To those who said he "lectures" let me say that it is his way of giving back and he acutally teaches students and Dr's in other countries the techniques they may not have had an opportunity to learn other wise. He does donate his time how is that wrong. I would question if the one who stated he needed braces again if he even wore his retainers as anyone with braces know you HAVE to wear them all the time or your teeth shift. read more

I went to visit Dr. Kai for a consultation. I loved his professional approach and the way he made me and my mom feel welcomed in his office. I am still mulling over going to his practice vs. another orthodontist, but he seems very knowledgeable and was more than willing to explanin everything to me. He answered all questions and concerns I had, and I had many since he was my third consulation for my "brace face" delima. read more

Dr. Kai & his staff are very friendly and accommodating! I've been going to Dr. Kai's office for over 5 years now (first for braces, now for retainers). I've never had an issue during any of my appointments and I haven't had any trouble booking an appointment either. Dr. Kai and his staff are very professional and knowledgeable when dealing with their clients. I would highly recommend this ortho to friends & family! read more

I've been meaning to write this review for quite sometime now. I was referred to Dr. Kai by my regular dentist. At first it was great, however Dr. Kai had made comments that made me feel extremely uncomfortable and the reason why I never came back after consultation was the fact that he wanted almost $10,000 to fix my cross-bite.. I've found a much better and cheaper orthodontist! Secondly his receptionist Eileen? Extremely unprofessional. I understand that some may want to get on a personal level with their clients but when I called to say I won't be coming in for treatment she immediately assumed something was wrong with my health..extremely unprofessional! I was immediately disturbed and thought everyone who worked there were just unprofessional. I am not okay paying $10,000 to unprofessional doctors. I've seen much better outcomes and at a WAY LOWER PRICE! This quote was almost 3x more! read more

Employees are very kind a courteous, Work stations are clean at all times. Thank You Dr. Kai.

Dr. Marcus Kai and his staff can pretty much help u with any ortho works. He is courteous and very easy to talk to. Very knowledgeable and thorough in his treatment. Highly recommended. Al read more

I have been seeing Dr. Kai for the past three years. Dr. Kai and his staff are very professional, tentative and friendly. The place is clean and comfortable and there is hardly any waiting time. I am very happy with the results. read more

I always forget to write a review. I got my braces done from Dr Kai, I want to say 6 years ago and after I got my braces off and got retainers. I was really bad at keeping appointments, but his team always had reminders to call and see if I could come in for a check up. To be honestly I broke and lost my broken retainers like 2 years ago and was scared to tell my parents but eventually when I saved up enough money I got new ones and been keeping up with my appointments ever since. Eileen and Moises were mainly the ones to help me out, always there and smiling! super nice staff and dr kai is cool too read more

I made a decision to have my teeth straightened again later in life. Being an older patient it was difficult for Dr. Kenneth Kai to complete my treatment with great results. I was missing some teeth, loss of bone structure and many crowns. I wasn't your ordinary candidate for braces. Braces were recommended by my regular dentist both for health and cosmetic reasons. My original plan was for a three-year treatment but finally, after five and half years the braces are coming off. Dr. Kenneth Kai ran into many problems due to the nature of my teeth where he had to consider many options! I am happy with the results, a nice smile, straight teeth and a healthier mouth. I would recommend Dr. Kai's Office to anyone who wants a beautiful smile. read more

I went to Dr. Kai's office a few months ago and was really impressed by his level of detail and caring nature. He is probably the authority on orthodontics in the Bay Area and will give you an honest answer. He has been in the business for a while and you can tell he just loves what he does. He's not after the money like a lot of other professionals. read more

We were referred to Dr. Kai by a family friend for our eldest daughter. Our experience has been nothing short of perfection. My daughter's orthodontic run is complete now and was smooth sailing all the way. We found Dr. Kai and his staff to be extremely professional and caring. We highly recommend Dr. Kai read more