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    Kennys’ Kreams’

    5.0 (1 review)
    Closed 1:00 pm - 7:00 PM

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    5 years ago

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    Cold Stone Creamery

    Cold Stone Creamery

    3.4(33 reviews)
    0.3 mi
    $

    This is the first time I have been to a cold stone and I will be going back! Being that they have…read morean assortment of flavors that typical ice cream shops don't have, I was undecided on which flavor to get but the young ladies let me try a couple. I decided on sweet cream, ordered my families ice cream and got up to the register with my groupons on my phone. That is where everything went sour (so I thought). My groupon literally disappeared eventhough I had email confirmation of purchase and another email with a button to "redeem now " Nothing worked. The young ladies were so helpful not only trying to help with looking at my groupons but finally (after just asking to pay to avoid holding up the line) she offered to just let me go on the honor system and I call groupon(30min wait) then redeem at home. That was so nice so the second groupon called me back I was sure to not only get the issue resolved but have them redeem the vouchers immediately. The ice cream was good and the experience was cool too. They put it on a marble slab and mix the ingredients together which I thought was mighty cool.

    Not impressed. First time at this location .. second experience with the brand…read more Went in got Oreo overload : Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge. Looked ok. I got it to go with a waffle bowl. My cousin got 2 ice creams as well. We were 3 miles away from the house. Although it was hot outside.. my ice cream should not have melted to the point where I could have poured it in a cup and drank it like a milkshake. We attempted to put my cousin's ice cream in the freezer the lid just slid off Ice cream oozing out the cup.. one big melted mess. NEVER WILL I SPEND MY MONEY HERE. Service was ok.. I think the girl that served me was new and didn't understand that I wanted my ice cream in a waffle bowl. So when I was handed the cup I stated I wanted a regular waffle bowl, not the ones that were dipped. But another worker, apologized and gave me the waffle bowl. The waffle bowl, I poured my ice cream in when I got home, mind you half of the small cup I had to pour out bc it was so messy and melted. That was horrible.. I don't partake in " going to get ice cream" often but I would hope that if I drive 3 miles it should at least hold up. Do Better. Not a Fan. Will not Return. That's for me. Go experience for yourself.

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    Cold Stone Creamery
    Cold Stone Creamery
    Cold Stone Creamery

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    Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    2.5(41 reviews)
    1.0 mi
    $

    What's not to love about ice cream? This is your typical Bruster's ice cream spot - little window…read morewith a nice little patio where you can enjoy your treat. Service was friendly. Gave great recommendations. Check them out if you're in the area

    I am writing to formally express my disappointment regarding the level of customer service my…read morefamily experienced today at the Douglasville location during Bruster's Customer Appreciation Free Ice Cream Day promotion. The advertisement stated that there were two ways to receive a free scoop of ice cream: wear pajamas or donate a pair of pajamas. My children were very excited about the opportunity, so despite the heavy rain, we made the trip to the Douglasville location dressed in our pajamas to participate in the promotion. When we arrived, I was surprised to see that there was no line. However, when we approached the service window and mentioned the promotion, the employee informed me that I needed to be a loyalty member to qualify. This requirement was not mentioned anywhere on the promotional flyer. The young employee appeared uncomfortable delivering this message and mentioned that I could speak with the manager if I had questions. Before requesting to speak with the manager, I reviewed both the promotional flyer and the website again to ensure I had not overlooked any details. Neither source mentioned that loyalty membership was required. When the manager came to the window, I politely inquired about the promotion and the requirements. Unfortunately, she was dismissive and simply stated that I did not qualify. When I asked how to become a loyalty member, she did not provide any guidance and closed the service window while I was still standing there. At that point, my children and I were left standing outside in the pouring rain, confused and disappointed. I returned to my car and called another Bruster's location, where an employee confirmed that the promotion was available at all locations and explained what was needed to participate. I then downloaded the Bruster's app and registered for the loyalty program immediately. I even registered the other members of my family as well. Once the rain slowed down, we returned to the service window. The employee turned to assist us, but I observed the manager instruct her not to serve us. We were left standing at the window for approximately five minutes before the manager finally returned. I informed her that we had registered as loyalty members (although it was not a requirement) and would like to participate in the promotion. Despite this, she continued to challenge our eligibility, stating that our phone number would not appear in the system. I showed her my phone screen, which clearly indicated that I was registered as a "Loyalty Tier Member" and that a $3 reward was available on the account. After more than ten minutes of unnecessary back-and-forth, the manager reluctantly agreed to provide the ice cream. However, the interaction continued with additional questioning, including whether we were actually wearing pajamas. The overall experience was extremely disappointing and reflected a very poor level of customer service. As first-time customers, this interaction was both frustrating and disheartening. What should have been a simple and enjoyable experience for my children turned into a stressful and embarrassing situation. Promotions such as this are intended to build goodwill within the community and introduce new customers to your brand. Unfortunately, the manner in which we were treated had the opposite effect. A simple scoop of ice cream could have created a positive and lasting impression, but instead left my family feeling unwelcome and poorly treated. I hope this feedback will be taken seriously and used as an opportunity to address how situations like this are handled in the future.

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    Bruster's Real Ice Cream - Butter Cake cone

    Butter Cake cone

    Bruster's Real Ice Cream - Strawberry ice cream in a small cup

    Strawberry ice cream in a small cup

    Bruster's Real Ice Cream - Disappointed

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    Disappointed

    La Mixoacana - Churros with Strawberries and Dubai Chocolate

    La Mixoacana

    3.5(8 reviews)
    1.1 mi

    definitely will be returning! sweet & kind staff, made everything fresh & pretty. the store is a…read moregood size, very bright & vibrant. menu's easy to read, so many things to choose from. prices are reasonable. topping were generous & everything tasted delicious!!

    My family & I are regular customers, and today we even brought my dad along to try this place out…read more Unfortunately, this visit was extremely disappointing due to the poor customer service and overall experience. We ordered four ice creams, one large esquite, and one small esquite. The small esquite had an overwhelming amount of mayo--so much that it was completely inedible. My daughter was really looking forward to it and ended up very disappointed when she couldn't eat it. I approached one of the employees to explain the issue and asked if they could assist us with a refund. She immediately said no and instead offered to add water or cheese to fix it. I agreed to let her try if she believed it would help. However, she then brought over another coworker who seemed unsure of how to handle the situation. They went back and forth, and eventually the employee who originally prepared the esquite told me there were no refunds and no real solution. What was most frustrating was their reasoning because my daughter had taken a bite, they refused to provide a refund. That policy makes little sense--how else is a customer supposed to realize there's an issue with the food unless they try it? It was clear the staff is not properly trained to handle customer concerns, especially when it comes to food quality. The lack of accountability and unwillingness to resolve the issue left a very negative impression. Sadly, because of this experience, we will not be returning.

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    La Mixoacana - Agua de Jamaica

    Agua de Jamaica

    La Mixoacana - A walking taco

    A walking taco

    La Mixoacana - Twix Mix

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    Twix Mix

    Kennys’ Kreams’ - cupcakes - Updated September 2026

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