What's not to love about amazing ice cream and quick friendly service. I went through the drive-through and was greeted very promptly, professionally, and friendly. I didn't have to wait long. I ordered the new Butter cake ice cream. It was good however I wish I had gotten a scoop of something else to kind of balance it because it was super sweet and I'm not sure if I liked the cake texture. After a while, it just was not very palette pleasing. However, I'll definitely go back again and next time get my tried and true favorite, which is the Keylime pie ice cream. read more

Bruster's Real Ice Cream - Butter Cake cone - Ice Cream & Frozen Yogurt Near Me - Douglasville, Georgia

I am writing to formally express my disappointment regarding the level of customer service my family experienced today at the Douglasville location during Bruster's Customer Appreciation Free Ice Cream Day promotion. The advertisement stated that there were two ways to receive a free scoop of ice cream: wear pajamas or donate a pair of pajamas. My children were very excited about the opportunity, so despite the heavy rain, we made the trip to the Douglasville location dressed in our pajamas to participate in the promotion. When we arrived, I was surprised to see that there was no line. However, when we approached the service window and mentioned the promotion, the employee informed me that I needed to be a loyalty member to qualify. This requirement was not mentioned anywhere on the promotional flyer. The young employee appeared uncomfortable delivering this message and mentioned that I could speak with the manager if I had questions. Before requesting to speak with the manager, I reviewed both the promotional flyer and the website again to ensure I had not overlooked any details. Neither source mentioned that loyalty membership was required. When the manager came to the window, I politely inquired about the promotion and the requirements. Unfortunately, she was dismissive and simply stated that I did not qualify. When I asked how to become a loyalty member, she did not provide any guidance and closed the service window while I was still standing there. At that point, my children and I were left standing outside in the pouring rain, confused and disappointed. I returned to my car and called another Bruster's location, where an employee confirmed that the promotion was available at all locations and explained what was needed to participate. I then downloaded the Bruster's app and registered for the loyalty program immediately. I even registered the other members of my family as well. Once the rain slowed down, we returned to the service window. The employee turned to assist us, but I observed the manager instruct her not to serve us. We were left standing at the window for approximately five minutes before the manager finally returned. I informed her that we had registered as loyalty members (although it was not a requirement) and would like to participate in the promotion. Despite this, she continued to challenge our eligibility, stating that our phone number would not appear in the system. I showed her my phone screen, which clearly indicated that I was registered as a "Loyalty Tier Member" and that a $3 reward was available on the account. After more than ten minutes of unnecessary back-and-forth, the manager reluctantly agreed to provide the ice cream. However, the interaction continued with additional questioning, including whether we were actually wearing pajamas. The overall experience was extremely disappointing and reflected a very poor level of customer service. As first-time customers, this interaction was both frustrating and disheartening. What should have been a simple and enjoyable experience for my children turned into a stressful and embarrassing situation. Promotions such as this are intended to build goodwill within the community and introduce new customers to your brand. Unfortunately, the manner in which we were treated had the opposite effect. A simple scoop of ice cream could have created a positive and lasting impression, but instead left my family feeling unwelcome and poorly treated. I hope this feedback will be taken seriously and used as an opportunity to address how situations like this are handled in the future. read more

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So your meaning to tell me I payed $8 for two small scoops that don't even fill the quantity of the bowl there shouldn't be a reason that the presentation I see on the menu does not match or even come close to expectation first and last time this place shall see my dollar read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Douglasville, Georgia

We were waiting for our new tire, and decided to walk across the street for a snack. I'll be honest; this was my first time at a Brusters and I was not impressed. The customer service was fine, but the product for the price was the real issue. Nearly $5 for a small cup? Highway robbery. Now I can say I've been here. Probably won't return to any location. read more

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We have frequented this location several times. We never have any problems except we always have to ask for napkins. On our most recent visit, we ordered a small cup of strawberry ice cream and a regular waffle cone with butter pecan ice cream. When we got to the window, the total was incorrect. Then we realized she had rang us twice for one of the items. She corrected it with no apology; my husband said she was robotic. She wasn't the type to go over and beyond at being friendly. When she handed me the cup, it was in a brown paper bag with a lid. Usually they ask if we want a lid but I knew the cashier knew I was ready to eat it right then. I'm not sure why she didn't tell her co-worker. Rather than bring it up to her, I happily accepted it. What's done was done. The serving service at this location is always good. You definitely get your money's worth. read more

Bruster's Real Ice Cream - Strawberry ice cream in a small cup - Ice Cream & Frozen Yogurt Near Me - Douglasville, Georgia

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I recently purchased two ice creams for $15, and I was disappointed to find that the ice cream cones were not filled to the bottom. read more

Bruster's Real Ice Cream - Disappointed - Ice Cream & Frozen Yogurt Near Me - Douglasville, Georgia

This was our first time coming to this Bruster's location. It was close to closing time so no one was in the drive thru. Ordering was very simple. We ordered to small ice cream cones. No problems encountered during or after, we won't hesitate to come back! read more

Bruster's Real Ice Cream - Chocolate/vanilla small sugar cone - Ice Cream & Frozen Yogurt Near Me - Douglasville, Georgia

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I ordered a waffle bowl with 2 scoops this past Friday. They were the smallest scoops I have ever gotten. I've been to different locations in Georgia and Florida. It is definitely not worth the money. The customer service was good but I definitely do not recommend any one to waste their money here. I wish I had taken pictures. To pay over $8 for 2 scoops of ice cream that were the equivalent of one scoop combined is absolutely ridiculous. Please do not waste your money here. read more

This place is way overpriced. I just paid $11 for a regular sized malt. Can't go back at those prices.

The ice cream is very consistent. There was only one person working during the time I went, so the service was very slow. Waited about 20 minutes before being able to order. The girl working was so friendly and attentive, so couldn't hold the wait against her as she was doing her best. read more

We needed something to eat while waiting on our car to be fixed. We saw a Bruster's next door, and thought it would be nice to get a quick treat to put a smile on an otherwise down day. The employees were courteous and professional. The food was out fairly quickly, and was very tasty. The price tag of the food gave us a little bit of a sticker shock, especially for a small cup of ice cream. While I would possibly come back, I think you can probably find better values elsewhere, so it will probably only be if there is nothing else around / open. read more

The staff is pretty rude, but I could excuse that if the ice cream was good. Too bad it isn't. Compared to other Bruster's stores, they are extremely cheap with the ingredients. Where are the Oreos in the Oreo ice cream? Nowhere to be found. Same with the chocolate chips in the chocolate chip ice cream. Also, I waited about 8 minutes to even be acknowledged by staff, as they were too busy taking drive thru orders. I noticed one staff member stacking ice cream cones instead of even saying "I'll be right with you". I will be going to Coldstone from now on. read more

Terrible service, dirty , rude and poor service. Price not worth the ice cream or wait. Run by un caring employees! Save your money go elsewhere.. read more

Brought the kids here for a quick little snack. I'm not a real big fan of the ice cream but the kids like it. The prices are high but hey the customer service is on point. The manager and his employees are so nice and personable. It feels just like you're talking to a member of the family. I ended up ordering a small orange small freeze, 2 small ice cream cake cones ( chocolate and cookies and cream), 2 small cups (chocolate and vanilla) and a turtle brownie sundae all for $28. read more

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Ice cream is good but not worth the price. Better value elsewhere. DQ blizzard superior to their blasts

I love Brusters, and generally get good service, my order is always correct. Love the waffle bowls and the milkshakes! Took one star off because they are way over priced, so that keeps us from going more often. read more

Skimpy in the ice cream!! They don't even fill up the bowl. Scoops are way smaller than other Brusters I have been to.

Great service and ice cream. Good location. Clean and large parking area. Open year round.

Went thru the drive-thru, never heard anyone over the intercom mask for our order. I waited for about 3-4 mins and proceeded to the window where I waited another 5 mins before someone appeared. She had the next cars order and told me that she asked for my order and I never responded. I informed her that I did not hear her and she basically told me that it was my problem that I did not hear her. I asked if this was the type of customer service that she wanted to provide and she informed me that she had the next customers order and not mines. I absolutely love Bruster's however I will NEVER patronize this location again. Horrible customer service! read more

Night shift Very Ghetto, would not recommend. The young ladies who work night shift are very unprofessional. If you have customers in line before closing time, those customers should be serviced instead of coming to window, holding up a "X" to show that you are closed and turning off the lights. Mind you we got in line at 9:40 with multiple cars I front of us and behind. The ice cream is actually pretty good. Only visit this establishment during the day. The owner is present and the staff is much more pleasurable. read more

This place sucks Awful! Ice cream was bland and waaay overpriced. Paid $7.00 for a banana split. The owner (I think he is from India) stood over the worker to make sure the scoops of ice cream were nice and small so as to watch his bottom line $. I went because my mom wanted a split ( anything for her) but after spending $14.00 for two banana splits that tasted like cardboard, NEVER AGAIN! read more

The drive thru teller was rude and you can tell she didn't want to be there. Instead of letting us complete the order, she would interrupt and say "what else?" If she let us finish our sentence she would've known and not had to ask. This was our first time there and we left without getting anything. We went to cold stone instead read more

We had just moved into town, and it was HOT- like death valley hot with humidity. The AC in our house was not working and no one was coming out to check on it until the following week. I couldn't find any other ice cream shops around so I desperately stopped here. I have a serious problem when Im handing you $50 for 2 shakes and 4 cups of ice cream and you give me back a few singles for change. what did I learn from this experience? Just go to the grocery store and grab a gallon of ice cream...it tastes exactly the same and you can please everyone with $10. read more

This place sucks. My bf and I went here to purchase like we always do at Brusters. We normally go to the ones near Southlake Mall or Camp Creek. Unfortunately, on the way to the in-laws we stopped here. Every time we go to Brusters no matter which one they stamp our frequent customer card. This Brusters told us they would not because we didn't get the card from that location. That has never happened at any other Brusters we've gone to. The woman then proceeded to give us a frequent card for this location that I gladly discarded because I'm never going there again. A week later we went to a different Brusters and they took our card. read more

Really. I spent almost $9 on one small waffle cone with Butter Pecan. This was a good amount for me. I immediately thought that the ice cream was not cold or hard enough I guess I should say. This was strange to me because it's not summer time hot here in Atlanta. Not today at least. I started to eat the ice cream as my dog looked on in disbelief that she got stuck with me and not my room mate, while there was some thing sweet being consumed. I got down to the cone and OMG it was HORRIBLE. The taste of it was cheap. It was thin and not sweet at all. I even recall thinking is this 'ish stale? Of course I wondered who F's up an ice cream cone? Well if you want to know stop by 6920 Douglas Blvd and you will soon find out! I also ordered a small cup of Key Lime pie. It was actually pretty good once I came home and let it freeze for a few hours. I took a friend to Yogli Molgli and i should have just picked me up some thing then. This location shoulld be ashamed of themselves. The waitress was nice even offered to give my dog a treat because she behave wile we waited. read more

The customer service was amazing and they give you a good amount of ice cream. This is the best ice cream around.

I've cream is great! People are EXTREMELY RUDE!!! Especially the owner or manager or whatever she is. Speaks to you like you are an idiot and always acts as if she hates to be at work. Treated me and my family like we were beneath her. Don't give your money to this location. RUDE AND DISRESPECTFUL!! read more

Great ice cream. Good parking. Fair prices. My wife had the strawberry shortcake sundae and it was huge and great. My daughter had the ice cream and it was delicious. They have lots of offerings. The prices are fair. They have locations throughout the Atlanta area. Highly recommend. read more

I will never go to this Bruster's again. $9 for a waffle cone and a SMALL cup with two scoops of ice cream. There was hardly two scoops in there. It was a CERY small amount. The Indian lady had an attitude and when I did get my ice cream, it came with a cheap spoon that bent every time I tried to eat the ice cream. Save your money and go to Sonic. read more

The ice cream was good and hit the spot for a late night craving but WHY did I pay $6.83 for a waffle cone w/ two scoops? That's ridiculous. Not to mention sending out a clipboard, pen, and receipt to sign through a drive thru during the Covid pandemic. I didn't want to touch all of that....nor was a tipping on top of the already high price for drive thru ice cream. Never again. read more

Don't waste your money!! Do yourself a favor and buy ice cream and waffle cones from the grocery store. I spent $14 on two waffle bowls that barely had any ice cream in them. It's advertised that the waffle cones/bowls are made daily. There's no way that's correct...our waffle bowls were stale and nasty. I will not be returning! read more

Honestly not worth the price. Just spent $8.50 on 2 kids cups of plain ice cream. We come maybe once a year just because the kids like the idea of a special treat. read more

Friendly staff and owner with delicious ice cream. This is also my favorite location! I recommend this place. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Douglasville, Georgia

One star for y'all lame ass . Complaining and being rude to employees for giving out napkins !!! Very rude customer service . With all the germs going around you shouldn't be being cheap about napkins NAPKINS !! Never spending my money here again . Don't be rude to people I was very polite ! read more

bought 3 different ice creams and they didn't taste anything like the ice cream i ordered. for $18! the cookie dough ice cream didn't have any cookie dough chunks in it :( and it looked like they blended pecans in vanilla icecream instead. i ordered rum raisin ice cream and got vanilla ice cream with raisins but also with caramel in it ? my sister got oreo and she got food poisoning from it. can't stop throwing up. i hate to say it but i won't be going here again. it only taste normal when the owners make it. read more

If I could, I would stop by every day. I have tried all types of ice cream but none other like this flavor. The flavors that are created here bring back memories of taste as a child. The rich smooth flavors, the pure taste of the fruit. My favorites are white turtle, cherry vanilla, chocolate fudge and raspberry chocolate. You won't want for any other ice cream. read more

Terrible customer service. I added bruster's app to my phone and received a 3 dollar reward. I went to claim my reward today and the app did not work. I showed server what it said but she would not honor it. I walked away empty handed. I will not be back. App will also be deleted from my phone. I don't like my time being wasted. read more

Me and my friend downloaded the app and each got a $3 reward loaded to our accounts. My friend used hers no problem, then when we told the guy I had a $3 reward as well he said we needed to show the app instead of telling my phone number. I showed him my app barcode and he proceeded to tell me my total was $5+ which my friends total was $2.02 so I said I had a $3 reward LOADED on my account just like my friend he says it wasn't showing in the system yet my friend JUST USED HERS 30 seconds prior. He claims it takes 24 hours to load up which is a bold face lie. He was clearly mad we were trying to use two coupons. We told him never mind and left with one cone for my friend and I was empty handed. I called back to get clarification and he was rude and disrespectful saying that his system doesn't show a reward. I said how is that fair that it works for some and doesn't for others. He keeps cutting me off saying "ma'am, I can't give you a discount when it doesn't show you have anything sometimes it doesn't work because so many people are downloading the app" YET IT SHOWS I HAVE $3 LOADED ON MY ACCOUNT!!!!!! Nothing online says anything about waiting 24 hours or that some coupons might not work. This is absolutely unfair and all results from them trying to be cheap and mad because someone didn't leave a tip. NEVER COMING HERE AGAIN!!!!! read more

HORRIBLE HORRIBLE horrible customer service! There sign says open at 11am, I went back at 11:59 then again at 1:05. They were just pulling in when I got there, I went up to the counter and told them I've been here 3 times what happened to opening at 11. The owners wife proceeded to get a attitude and ask my if I was the one who was calling corporate! I replied yes! Yes I was I wouldn't of called if you would of opened on time! I was here to order a cake. I left and went to Dairy Queen and will NEVER EVER GO BACK TO THAT BRUSTERS!! read more