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    La Mixoacana

    3.7 (7 reviews)
    Open 10:00 am - 8:00 pm

    La Mixoacana Photos

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    a hand holding a cup of ice cream
    Jane B.

    My son loves this place. It's our second trip in a month. It was right next to Stevie B's so it was convenient when it came to dessert time. It's pricey but everything was worth it.

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    6 months ago

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    2 months ago

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    3 years ago

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    7 months ago

    Great variety of Mexican snack food. Some items could be improved but worth the visit.

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    2 years ago

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    2 years ago

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    2 years ago

    Pésima atención al cliente, no hay higiene que se supone que dónde hay comida lo primordial es ka HIGIENE

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    Bruster's Real Ice Cream

    Bruster's Real Ice Cream

    2.4
    (40 reviews)
    0.5 mi
    $

    What's not to love about amazing ice cream and quick friendly service. I went through the…read moredrive-through and was greeted very promptly, professionally, and friendly. I didn't have to wait long. I ordered the new Butter cake ice cream. It was good however I wish I had gotten a scoop of something else to kind of balance it because it was super sweet and I'm not sure if I liked the cake texture. After a while, it just was not very palette pleasing. However, I'll definitely go back again and next time get my tried and true favorite, which is the Keylime pie ice cream.

    I am writing to formally express my disappointment regarding the level of customer service my…read morefamily experienced today at the Douglasville location during Bruster's Customer Appreciation Free Ice Cream Day promotion. The advertisement stated that there were two ways to receive a free scoop of ice cream: wear pajamas or donate a pair of pajamas. My children were very excited about the opportunity, so despite the heavy rain, we made the trip to the Douglasville location dressed in our pajamas to participate in the promotion. When we arrived, I was surprised to see that there was no line. However, when we approached the service window and mentioned the promotion, the employee informed me that I needed to be a loyalty member to qualify. This requirement was not mentioned anywhere on the promotional flyer. The young employee appeared uncomfortable delivering this message and mentioned that I could speak with the manager if I had questions. Before requesting to speak with the manager, I reviewed both the promotional flyer and the website again to ensure I had not overlooked any details. Neither source mentioned that loyalty membership was required. When the manager came to the window, I politely inquired about the promotion and the requirements. Unfortunately, she was dismissive and simply stated that I did not qualify. When I asked how to become a loyalty member, she did not provide any guidance and closed the service window while I was still standing there. At that point, my children and I were left standing outside in the pouring rain, confused and disappointed. I returned to my car and called another Bruster's location, where an employee confirmed that the promotion was available at all locations and explained what was needed to participate. I then downloaded the Bruster's app and registered for the loyalty program immediately. I even registered the other members of my family as well. Once the rain slowed down, we returned to the service window. The employee turned to assist us, but I observed the manager instruct her not to serve us. We were left standing at the window for approximately five minutes before the manager finally returned. I informed her that we had registered as loyalty members (although it was not a requirement) and would like to participate in the promotion. Despite this, she continued to challenge our eligibility, stating that our phone number would not appear in the system. I showed her my phone screen, which clearly indicated that I was registered as a "Loyalty Tier Member" and that a $3 reward was available on the account. After more than ten minutes of unnecessary back-and-forth, the manager reluctantly agreed to provide the ice cream. However, the interaction continued with additional questioning, including whether we were actually wearing pajamas. The overall experience was extremely disappointing and reflected a very poor level of customer service. As first-time customers, this interaction was both frustrating and disheartening. What should have been a simple and enjoyable experience for my children turned into a stressful and embarrassing situation. Promotions such as this are intended to build goodwill within the community and introduce new customers to your brand. Unfortunately, the manner in which we were treated had the opposite effect. A simple scoop of ice cream could have created a positive and lasting impression, but instead left my family feeling unwelcome and poorly treated. I hope this feedback will be taken seriously and used as an opportunity to address how situations like this are handled in the future.

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    Butter Cake cone
    Butter Cake cone
    Bruster's Real Ice Cream
    Bruster's Real Ice Cream

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    La Mixoacana - icecream - Updated June 2026

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