Very happy with my fishfood orders. Much less expensive than paying local store prices and you get more. 1lb fish tropical flakes with shipping $19.98. Walmart similar product two 7.0z containers 13.98 each. $20.24 for 14oz. read more

I purchased two Zilla Low Profile Reptile Terrarium Fixture, one Exo Terra Terra Sky UV LED Terrarium Light with Remote, and two 10 watt Zilla Mini Ceramic Heat Emitter's from their website. The Terra Sky is working great, but when I emailed customer support to return the two zilla fixtures and heat emitters, I didn't get a response. I tried emailing them again a week later and still no response. Decent products, but nonexistent customer support. read more

I ordered so much frozen food! the entire quarters worth for 15 tanks a a couple hundred fish! when the ups truck broke down and notified me it would be 48hrs instead of 24 I freaked! the east coast to Midwest is in a 95 degree rare heat bubble. all 4 single pound flat packs were solidly frozen and the 15 bubble packs were a slush. I cannot believe it survived in this heat in a box truck and did not fully thaw or spoil! I am thoro impressed with their frozen food selection, cost and shipping! way to go Ken's Fish!!! read more

A store with a large selection and exceptional staff. A quick look at Ken's website will confirm that they have a large and varied stock of items. Partly why I fist headed to Ken' is that they had items I could not find elsewhere or on Amazon. Ken's makes a concerted effort to stock hard to find items including canister filter parts. This is my yearly stop for "O rings" and food grade lubricant for servicing my aquarium canister filters. Ken's prices are also very competitive. I recently purchased a Fluval 407, and their Black Friday price beat Amazon and all others. The staff is another reason they excel over many online chain stores. If I go in with a problem, they give me affordable options. In one case, the staff member told me they had no fix; however, he knew where I should go for the solution. That professionalism is one reason why I drive the distance for this store. They have online sales; however, I prefer in store pickup. If I purchase at Ken's website, my purchases are always ready at the register. Ken's does not sell live pets; however, they have most everything a pet could want. This will continue to be my go to location for pet and fish supplies. Give it a try ! read more

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The item I received came damaged I tried numerous times by email and phone to get them to pay for me to send it back They refused and it cost me $112.00 to return it They wouldn't even share the cost with me read more

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Always kind patient and helpful when i go to the warehouse. They have everything you could need for fish tanks. They also have bird supplies such as toys and birdfood read more

These clowns are so deperate for business they are not getting that they have resorted to mixing a mandatory 6lb of fish food requirement into what appears to be a requirement to receive a %5 discount. Instead it's just a cowardly way to confuse customers who spend over $150 including outrageous shipping cost to purchase food from them. They could have never accepted the order and not attempt to charge my card if I didn't buy enough of their crap. Now I'm playing the wait on the merchant game. NEVER AGAIN. I WILL LET MY YOUTUBE FOLLOWERS KNOW Ken's Fish are BUMS! read more

Place is great. Cheapest prices largest inventory for anything animal related. The owner is awesome and super friendly,always willing to chat it up and help me out. My go to place for anything fish/reptile related Don't listen to these Karen 1 star reviews.go check it out for yourself and be as amazed as I was with the place !!!! read more

They have a ton of stuff, which is fantastic. The staff was nice. My biggest complaint is there are no labels on the bins, and no pricing. This is a warehouse, so I can see why there wouldn't be, but if you allow the general public to come in and shop it would be helpful not to have to dig around to find things. Even an estimated pricing would be nice. I would like to know if something is $5 or $50. GPS doesn't specify where the entrance to this place is, and the pin is wrong, which is really confusing. The site/Google listings should be updated with photos of the entrance to avoid confusion for the customers. read more

I live near Ken's Fish so I have personal experience and I have never ordered online. I have gone there many, many times and I have always received great customer service which is big for me. If the service isn't customer friendly then I would go elsewhere but never a problem at Ken's. Very knowledgeable. Always willing to give their opinion when asked and guidance when I'm not sure. Now for their prices...I haven't found a place that has beaten their prices yet. I highly recommend Ken's Fish and if you can travel there in person even better, at least you would save a shipping charge. read more

We love going to Ken's Fish for our reptile needs. The variety of products and the pricing is great. Staff is always helpful!!

Ordered some supplies on line. They packaged everything exceptionally well. They also had the best prices. Will be doing more business with them! Keep doing what you're doing! read more

Ken's Fish is a really great resource! I order from them frequently. I especially appreciate that they sell individual parts for the AquaClear filters--that has kept my filters going strong without my having to buy new ones entirely. I haven't tried their fish food, but I worked at a major public aquarium in this region and they used food from Ken's Fish for some of their animals. Their prices are either competitive to or lower than other vendors, and since I live close by the shipping is really fast. It is unfortunate that they have overall bad Yelp reviews! But check out their Google reviews for ones that are much more recent and more accurate/positive. read more

Your shipping is absolutely horrible. When I pay for shipping (which most sellers don't charge for) I expect fast service and good tracking you provided neither. Watch for my online reviews to let others know. read more

This is in regard to their web presence; I have no experience with the actual shop. Good resource when things go well but they do not communicate at all after the fact so if there's a problem with your order your only recourse is to post a review like mine online. I'd suggest buying through eBay if there are any of their products you want, so that eBay can back you up if things go wrong. read more

I placed an order with Ken's Fish 9 days ago. I received my order within 2 days...GOOD!.....my main item a large fish room air pump was missing from the order...BAD!...I called Ken's...no answer...I emailed Ken's ....5 times..no reply....I have since called, faxed, emailed many many times...all I get is a phone message. I can't reach him..I don't have my pump. I feel as though I have been ripped off!...I don't know where to turn for resolution to my problem but I have learned 1 thing from Ken...NEVER EVER WILL I USE HIM AGAIN FOR MY FISH ROOM NEEDS!..communication on his part sucks! It is unprofessional of him and/or his company, and I am out 200 bucks!...BUYERS BEWARE!...If you need fish room supplies.....find them elsewhere! Very Disgruntled Customer read more

I'm surprised by the reviews. I placed my first order this week and couldn't be more pleased. Great prices and customer service! I received it in about two days. I had a small issue because of the shipper which Ken's promptly fixed. I found that a lot of the things I ordered were much less expensive than other online retailers with more variety too. I will order from them again soon. read more

Ordered a few times , Great packing and price . will come back again for sure .Thank you !

kens product looks greart and hasthe product i need for my business in Alberta Canada. over a period of 4 months after a few dozen calls i managed to talk to him once.i explained what i am sourcing and i needed his foloow up ion stock levels etc,. i will be doing high volumes in the 30 50 lb orders at a time or even more. i have a nation wide disteributor interested in my product but not being able to talk to any live person at reg business hours is frustrating and makes me leary of being able to have a consistant supply of product or there are issues that may arrise. it's a big disappointment when there is a great opportunity for me in canada. how sad Blue Nature Fish Foods Calgary Canada read more

Ken, the owner, is very knowledgeable about fish and animals. The prices are very competitive, most things are much cheaper. For example, he makes his own fish food which is of high quality and for half a pound it cost me $3.25. At most fish stores the low quality food for my fish would cost me $10+. They not only sell food for fish and dogs, but I bought some extra filters and media and it was less than half I would have paid elsewhere. Thanks, Ken for making this all possible. read more

The worst company I ever shopped! They shipped me a wrong item so I contacted with them, never appologize to me, even after I mentioned that they didn't appologize to a customer, still NO appology! All they said was " what did you get?" They are very rude and unprofessional attitude! Won't shop from them again! read more

horrible communication. you cant fax, emails are not responded to and no voice mail on phone. my last order took 8 weeks. the fish cant rely on that kind of service. disappointing as i used them for all my fish food needs for 8 years. no more........ read more

I've dealt w/ Kens Fish online for over 10 yrs. I've found them to be honest and professional in their sales. If something comes up, they deal w/ it and make it right. They're my favorite online for fish food and supplies. read more