Great customer service!! I travel out of my way to take advantage of the service this store…read moreprovides!! Thanks for all the help, accuracy, fair prices, and quick turnarounds!! I will be in again this week for some more work!!

This a good store. Clean. Modern. Well stocked. Get orders in quicker than Bill and Pauls. I…read morerecommend checking it out.

From the owner: We offer an Awesome selection of ski, golf, and sportswear!…read moreJoin our Boyne rewards program for FREE and earn free gift certificates, free golf, free skiing and more! All purchases at our resorts and stores earn points for FREE rewards! Stop in and visit! We look forward to seeing you soon!

Steve at Sportsman's Warehouse, 5215 Century Ave, Kalamazoo, MI 49006, is a terrible person who is…read moretarnishing the reputation of Sportsman's Warehouse by promoting discrimination and abusing power. November 25, 2025, was one of the most humiliating, degrading, and disrespectful experiences I've ever had! Upon arrival at Sportsman's Warehouse to pick up my order for a Rose, a limited-edition firearm, we walked past a man we later found out was Steve. Several other people were in the department at this time while Steve began helping other customers. When it was my turn to talk with Steve, I let him know I was there to pick up my firearm arm. He asked for my name, then went to the back. He then returned and said, "We have it, but I'm not selling it to you because you two smell like weed." My significant other and I assumed it was a joke, so we laughed it off. Steve kept a straight face, and at that moment, I realized he was being serious. I asked him to repeat himself, and he did, saying he had walked past us twice and that we smelled like weed. I immediately told him he had to be joking and that I did not smell anything like weed. He insisted we smelled like weed and wasn't giving me my order. Thankfully, a customer in the department overheard Steve's accusations and intervened, stating that it was him and that he works at a dispensary, and that he just swung by to purchase ammunition, which is why the department smelled like weed. Steve did not do his due diligence to determine where the smell was coming from, but instead assumed it was coming from my significant other and me. We thanked the man for speaking up. Had this man not spoken up, we would have remained the victims of Steve's power trip, lack of professionalism, and ridiculous accusations. Out of everyone in the department, why were we singled out? Why were we discriminated against? Of everyone in the department, he blamed us, and I was upset, so I expressed my frustration respectfully. I had every right to be upset. However, according to Steve, if I were upset, he had the authority not to give me my firearm unless I agreed to let it go. No law requires you to have a good attitude or tolerate disrespect to receive your firearm, but it may be in Sportsman's Warehouse's policy and procedures. This is the primary place to purchase ammunition for our firearms due to its affordable prices and inventory. Unfortunately, I can no longer say this after spending over $1,000 on a firearm and being disrespected, threatened, and humiliated by Steve. Steve's word against mine, I think not! You don't have to take my word for it; listen to it for yourself. The audio recording can be found at https://youtu.be/fQE0u0UrqJg Sportsman's Warehouse needs more people like Andrew and none like Steve! Andrew overheard Steve's nonsense and immediately came to apologize for Steve, attempting to de-escalate and diffuse the situation. He provided excellent customer service and apologized for our experience. We are aware of the laws regarding substances and firearm purchases. What's even more important to me personally is that I pride myself on being one of the few individuals who have never done any substances other than an occasional glass of wine, so hearing that I smelled like weed was a slap in my face and an attack on my character. I have wanted this firearm since it was released, and unfortunately, my excitement and joy have been taken from me, never to return, thanks to Steve. Every time I go to the range or show off my new firearm, I will be reminded of the horrors of Steve. You can record a conversation in Michigan because it is a "one-party consent" state, meaning you can record a conversation if you are a participant and have consented to the recording, and I have consented.

Love to wander around this place and think of wonderful things to do with the cools stuff for sale…read morehere. I got a new sleeping bag online cyber Monday and picked up at the store. Good deal and staff had it to me in minute or two once i verified my is and order. Store is big and well stocked and staff is very helpful in finding stuff if needed.

I dropped off 2 racquets for restringing on Friday morning with a tournament starting Friday night…read more I was only hoping to have them back in time for the doubles bracket at 2 PM on Saturday... about 3:30 Friday afternoon I got a call that they had both of them done!! Outstanding service.

They sell water polo balls!! Great service & selection , threw in an inflation needle for freeread more

Great, helpful staff (these are bow people) with one of the best inventories is west Michigan…read more You will be glad you stopped.

This place is awesome! I am new to archery/bow hunting and everyone here was beyond helpful and…read moreDrew really helped me understand what I needed without pushing me one direction or another. I would highly recommend going here whether you are experienced looking for a specific product or new looking to get into archery or fishing! I cannot wait to come back.

My family has been going to Bob's gun & tackle for a very long time and they've remained a very…read morereliable source when it comes to our hunting and fishing needs. Bob's is a great local bait shop and if you're looking for something that You need right away they probably have it but if you're going to order something through them they're not very reliable with it and it might take months to get there. I do recommend them for selling firearms or buying and I also recommend them when people ask me where to buy ammo other than places like Walmart and the staff are very friendly.

Will never do any type of business with bobs at all terrible service took my bow in to be fixed 3…read moremonths and multiple phone calls later was told it was ready to pick up . Went there safety on cross bow now broke and the stirrup is gone manager states we sent it out to manufacturer they must have lost it called manufacturer and they take photos to document how the bow arrives no stirrup was shipped the managers at bobs have done nothing but lie and try to blame on others never ever do business with bobs would give zero stars if able

vary nice workers and way are vary help full and it has almost everything you need and yaread more

These guys deserve more stars for their outstanding customer service. Their knowledge of kayaks was…read moreA+. I highly recommend Matt and his crew !

Excellent service very helpful staff. Always find what I need easily and if they don't have it they…read morecan order it for me.

Hubby was looking for a kayak. The associate that helped us was very knowledgeable,readily gave his…read moreopinion, and offered to take several kayaks to the lake, so my husband could actually sit, paddle or pedal to make his choice. The location is great. They had many kayaks in stock. It was a good experience.

Not that this will change anyone's view on shopping here but the staff is incredibly rude…read more Purchased and paid for online. Asked an associate if he could get my online order and told to wait in the long checkout line with one person running the register. Finally got to the register and the cashier called back for my order to be brought out by guess who, the same person I asked the first time.

Went to the Dick's Sporting Goods in Holland because they had a particular baseball bat my son…read morewanted to buy and the online inventory showed they had the two different sizes he was interested in. We got to the store and they did indeed have the bat in both sizes....unfortunately most of the bats at Dick's have a theft prevention device affixed to the middle of the bat. This device not only adds weight, but affects the balance of the bat, so you can't get an accurate feel for a bat with this stupid thing attached to it. So, I found the sales associate working in the baseball section and asked if they could remove the security device so my son could determine which of the two bats he wanted. The sales associate said that they couldn't remove it. What?!?! You've got to be kidding me! Now, I could have just bought the bat, had my son check it out, and then return it, but that really doesn't make much sense now, does it? I promptly walked out of the store, frustrated that we drove 30 minutes for that! A great example of a customer service failure. Won't be going back to the Holland store again, I'll stick to the Rivertown store from now on (the location where we did end up buying the bat). Neither location has great service, seems to be common thread with most of the DSG's I've been to. Only reason we didn't go to Rivertown in the first place was because their website didn't have an accurate inventory of the bat being in stock. Go figure.